Results 1 to 13 of 13
  1. #1
    Robert M.
    Guest
    In article <[email protected]>, Notan <[email protected]>
    wrote:

    > Steven J Sobol wrote:
    > >
    > > http://www.jdpower.com/cc/telecom/jd...jsp?s=2&v1=XXX
    > > (replace XXX with 1, 2, 3, 4, 5 or 6 - each number corresponds to a JD
    > > Power survey region).
    > >
    > > Perhaps not the best, but also not the worst in any of those regions...


    try using the 2004 National ratings released today, rather than the
    2003 Regional ratings.

    Too bad you SprintPCS apologists are in denial.

    http://tinyurl.com/2coru



    See More: Worst, - YES AGAIN




  2. #2
    Scott Stephenson
    Guest

    Re: Worst, - YES AGAIN


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>, Notan <[email protected]>
    > wrote:
    >
    > > Steven J Sobol wrote:
    > > >
    > > >

    http://www.jdpower.com/cc/telecom/jd...jsp?s=2&v1=XXX
    > > > (replace XXX with 1, 2, 3, 4, 5 or 6 - each number corresponds to a JD
    > > > Power survey region).
    > > >
    > > > Perhaps not the best, but also not the worst in any of those

    regions...
    >
    > try using the 2004 National ratings released today, rather than the
    > 2003 Regional ratings.


    Excuse me, trollboy- the Regional ratings referenced are the ones associated
    with the 2004 survey. Your ignorance to the facts is overwhelming.

    >
    > Too bad you SprintPCS apologists are in denial.


    Too bad you don't know how to navigate a website.

    >
    > http://tinyurl.com/2coru


    I thought you frowned upon tinyurl. Hypocrite?





  3. #3
    O/Siris
    Guest

    Re: Worst, - YES AGAIN

    In article <rmarkoff-A13542.19332309072004
    @news05.east.earthlink.net>, [email protected] says...
    > try using the 2004 National ratings released today, rather than the
    > 2003 Regional ratings.
    >=20


    Those regional ratings are *2004* ratings, Phillie. Do a little=20
    reading next time.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  4. #4
    O/Siris
    Guest

    Re: Worst, - YES AGAIN

    In article <rmarkoff-A13542.19332309072004
    @news05.east.earthlink.net>, [email protected] says...
    > In article <[email protected]>, Notan <[email protected]>=20
    > wrote:
    >=20
    > > Steven J Sobol wrote:
    > > >=20
    > > > http://www.jdpower.com/cc/telecom/jd...Find.jsp?s=3D=

    2&v1=3DXXX
    > > > (replace XXX with 1, 2, 3, 4, 5 or 6 - each number corresponds to a J=

    D
    > > > Power survey region).
    > > >=20
    > > > Perhaps not the best, but also not the worst in any of those regions.=

    ...
    >=20
    > try using the 2004 National ratings released today, rather than the
    > 2003 Regional ratings.
    >=20
    > Too bad you SprintPCS apologists are in denial.
    >=20
    > http://tinyurl.com/2coru
    >=20


    Y'know, there's an interesting fact Phill, that you choose to ignore,=20
    I'm sure. Trends. What you choose to remain blind on is the actual=20
    numbers involved. Let's give an example here: T-Mobile. #1, right? =20
    Did you stop to look at HOW it reached #1? Because JD Power sure=20
    isn't saying. In 2003, T-Mobile's ranking was #3, with a rating=20
    number of 103. T-Mo is now first, with a rating number of... drum=20
    roll, please: 103.

    No change. Verizon dropped from 104 in 2003, to 98 in 2004. Nextel=20
    was 104 in 2003 also. Now? 93. They dropped even harder. AT&T &=20
    Cingular dropped even harder. Both were 101 last year. 2004? 88. =20
    Alltel looks good. Up from #6 last year to #3 in 2004. But their=20
    score in 2004 is 93, vs 92 in 2003. SPCS is unchanged at 86.

    The details tell a wildly different story than Phillie is ready to=20
    admit. A WHOLE story, not the colored one he expects you not to=20
    question.

    This industry is in trouble. Right at a point when cell phones stand=20
    on the verge of taking over as a ubiquitous communications solution,=20
    customer care across the entire industry is falling on its face. =20
    Managing to stand still is nothing to crow about. SPCS has and did=20
    have a ton of catching up to do. But what Phillie is carefully=20
    avoiding is that the industry is, in fact (and sadly so) catching up=20
    to SPCS.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  5. #5
    Blackheart
    Guest

    Re: Worst, - YES AGAIN

    O/Siris wrote:

    >> Y'know, there's an interesting fact Phill, that you choose to ignore,

    > I'm sure. Trends. What you choose to remain blind on is the actual
    > numbers involved. Let's give an example here: T-Mobile. #1, right?
    > Did you stop to look at HOW it reached #1? Because JD Power sure
    > isn't saying. In 2003, T-Mobile's ranking was #3, with a rating
    > number of 103. T-Mo is now first, with a rating number of... drum
    > roll, please: 103.
    >
    > No change. Verizon dropped from 104 in 2003, to 98 in 2004. Nextel
    > was 104 in 2003 also. Now? 93. They dropped even harder. AT&T &
    > Cingular dropped even harder. Both were 101 last year. 2004? 88.
    > Alltel looks good. Up from #6 last year to #3 in 2004. But their
    > score in 2004 is 93, vs 92 in 2003. SPCS is unchanged at 86.
    >
    > The details tell a wildly different story than Phillie is ready to
    > admit. A WHOLE story, not the colored one he expects you not to
    > question.
    >
    > This industry is in trouble. Right at a point when cell phones stand
    > on the verge of taking over as a ubiquitous communications solution,
    > customer care across the entire industry is falling on its face.
    > Managing to stand still is nothing to crow about. SPCS has and did
    > have a ton of catching up to do. But what Phillie is carefully
    > avoiding is that the industry is, in fact (and sadly so) catching up
    > to SPCS.
    >


    That's because Philly is a blind sprintpcs denialist.
    I'd say he lives in a rathole, but we already know that.



  6. #6
    .com
    Guest

    Re: Worst, - YES AGAIN

    Sorry, read the story.

    <A HREF="http://tinyurl.com/2coru">http://tinyurl.com/2coru</A>

    SPRINT is worst.

    And the apologists are in denial.



  7. #7
    .com
    Guest

    Re: Worst, - YES AGAIN

    <A HREF="http://tinyurl.com/2coru">http://tinyurl.com/2coru</A>

    The story tells it all, SPRINT is worst.

    And the apologists are in denial.





  8. #8
    John S.
    Guest

    Re: Worst, - YES AGAIN

    >But what Phillie is carefully
    >avoiding is that the industry is, in fact (and sadly so) catching up
    >to SPCS.


    Don't you mean falling down to Sprint?

    Also keep in mind that we are only talking about Customer Service at 611. Their
    network keeps improving and using Sprint PCS is a great esperience now days.

    --
    John S.
    e-mail responses to - john at kiana dot net



  9. #9
    Steven J Sobol
    Guest

    Re: Worst, - YES AGAIN

    John S. <[email protected]> wrote:
    >>But what Phillie is carefully
    >>avoiding is that the industry is, in fact (and sadly so) catching up
    >>to SPCS.

    >
    > Don't you mean falling down to Sprint?


    I think that was the general idea.

    > Also keep in mind that we are only talking about Customer Service at 611.
    > Their
    > network keeps improving and using Sprint PCS is a great esperience now days.


    Yeah, see, the thing is, we don't generally *have* to call Customer Service.
    When we do, we've not had any trouble with them (which is not to say they don't
    have problems, of course; I've never claimed they don't have problems, but
    certain people like to ignore that fact).

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  10. #10
    O/Siris
    Guest

    Re: Worst, - YES AGAIN

    In article <[email protected]>, wimax0007
    @aol.com says...
    > <A HREF=3D"http://tinyurl.com/2coru">http://tinyurl.com/2coru</A>
    >=20
    > The story tells it all, SPRINT is worst.
    >=20
    > And the apologists are in denial.
    >=20
    >=20


    No, actually, it does not. But the part that's left to tell, you,=20
    like the typical hypocrite self-appointed proclaimer of THE TRUTH,=20
    won't discuss it.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  11. #11
    John S.
    Guest

    Re: Worst, - YES AGAIN

    >> Also keep in mind that we are only talking about Customer Service at 611.
    >> Their
    >> network keeps improving and using Sprint PCS is a great esperience now

    >days.
    >
    >Yeah, see, the thing is, we don't generally *have* to call Customer Service.
    >When we do, we've not had any trouble with them (which is not to say they
    >don't
    >have problems, of course; I've never claimed they don't have problems, but
    >certain people like to ignore that fact).


    I called a few mnutes ago (a billing issue) because they got a recent change
    screwed up.

    I got a human almost immediatly (no wait time after negotiating the menu
    system). He asked what the problem was I was calling about and as I explained
    it to him, he fixed it.

    When we got donw with the conversation, he said that if I would hold a moment
    he would make the change retroactive back to when I called to make the change
    the first time. Within a moment or two he was back on the line to tell me that
    the new balance was $97.24 instead of the $144 plus a few cents that was on the
    bill.

    He asked if he could do anything else for me and we hung up.

    Maybe 10 minutes total time on the phone for the problem!

    --
    John S.
    e-mail responses to - john at kiana dot net



  12. #12
    ERIC ASHLEY
    Guest

    Re: Worst, - YES AGAIN


    "Robert M." <[email protected]> wrote in message
    news:[email protected]

    > try using the 2004 National ratings released today, rather than the
    > 2003 Regional ratings.
    >
    > Too bad you SprintPCS apologists are in denial.
    >
    > http://tinyurl.com/2coru


    Gee, I thought that they were improving...





  13. #13
    Notan
    Guest

    Re: Worst, - YES AGAIN

    ERIC ASHLEY wrote:
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]
    >
    > > try using the 2004 National ratings released today, rather than the
    > > 2003 Regional ratings.
    > >
    > > Too bad you SprintPCS apologists are in denial.
    > >
    > > http://tinyurl.com/2coru

    >
    > Gee, I thought that they were improving...


    Yeah, we all did.

    Apparently, we were wrong.

    Either that or someone *else* is in denial! <g>

    Notan



  • Similar Threads