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  1. #16
    Isaiah Beard
    Guest

    Re: Sprint Customer Service

    Don Doumakes wrote:

    > "Tom" <[email protected]> wrote in message news:<[email protected]>...


    > If customer service is important to you, don't switch to Sprint PCS.
    > I've been a Sprint customer in the past and it's a mistake I don't
    > intend to make again. See
    > <http://www.loganet.net/~doumakes/sprint.html> for a detailed
    > description of my experience. Complete nightmare, and long hold times
    > were just part of it.


    So you're basing your experiences on something that happened back in
    2001? A lot has changed in three years, including the PCS division
    pretty much being folded back into Sprint corporate, and the whole
    company being realigned. While I don't discount your experience, it's
    not logical to say that what you went through in 2001 is going to be
    what will happen in 2004.

    It's amazing how many people point to websites that bash Sprint PCS, but
    the complaints all date back years ago.



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    Transpose the c's and a's in my address in order to reply.



    See More: Sprint Customer Service




  2. #17
    Frank Harris
    Guest

    Re: Sprint Customer Service

    I agree with Scott and Ratdog. My Sprint service and experiences with
    Customer Service have been just fine. I have 4 lines, and have been a
    customer since SPCS came to SF in 1997.

    --
    Frank Harris in San Francisco with an A620



  3. #18
    Don Doumakes
    Guest

    Re: Sprint Customer Service

    Isaiah Beard <[email protected]> wrote in message news:<[email protected]>...
    > Don Doumakes wrote:
    >
    > > "Tom" <[email protected]> wrote in message news:<[email protected]>...

    > So you're basing your experiences on something that happened back in
    > 2001?


    Sure I am. Keep in mind that the unpleasant experience lasted a whole
    year.

    > A lot has changed in three years, including the PCS division
    > pretty much being folded back into Sprint corporate, and the whole
    > company being realigned. While I don't discount your experience, it's
    > not logical to say that what you went through in 2001 is going to be
    > what will happen in 2004.


    I don't claim that your experience in 2004 will match my experience in
    2001, just pointed out that I had a lousy experience in 2001. You can
    judge for yourself whether there's been a major change in corporate
    culture over just three years. I happen to think it's mighty unlikely
    that they went from "screw the customer and maximize short-term
    profits" to "customer service is the key to long-term profits" in
    three short years. Most large organizations don't change that
    radically or that fast.

    In any case, I don't intend to give them a second chance to burn me.
    It sends corporations the wrong message when we act as if we have
    short memories.


    Don Doumakes
    Email: doumakes (at) loganet (dot) net



  4. #19
    Steven J Sobol
    Guest

    Re: Sprint Customer Service

    Don Doumakes <[email protected]> wrote:
    > culture over just three years. I happen to think it's mighty unlikely
    > that they went from "screw the customer and maximize short-term
    > profits" to "customer service is the key to long-term profits" in
    > three short years. Most large organizations don't change that
    > radically or that fast.


    Your opinion certainly makes a lot of sense. I wasn't paying close attention
    to SPCS back then but they probably lost a fair number of customers, and
    that generally is a great incentive for companies to make a turnaround.

    > In any case, I don't intend to give them a second chance to burn me.
    > It sends corporations the wrong message when we act as if we have
    > short memories.


    A logical position to take. OTOH, if you adopt this position you might end
    up using up all of your choices for wireless service and not being able to
    go back to any of them. All cellular carriers suck. Some just suck a lot less.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



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