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- 07-20-2004, 07:30 AM #16Isaiah BeardGuest
Re: Sprint Customer Service
Don Doumakes wrote:
> "Tom" <[email protected]> wrote in message news:<[email protected]>...
> If customer service is important to you, don't switch to Sprint PCS.
> I've been a Sprint customer in the past and it's a mistake I don't
> intend to make again. See
> <http://www.loganet.net/~doumakes/sprint.html> for a detailed
> description of my experience. Complete nightmare, and long hold times
> were just part of it.
So you're basing your experiences on something that happened back in
2001? A lot has changed in three years, including the PCS division
pretty much being folded back into Sprint corporate, and the whole
company being realigned. While I don't discount your experience, it's
not logical to say that what you went through in 2001 is going to be
what will happen in 2004.
It's amazing how many people point to websites that bash Sprint PCS, but
the complaints all date back years ago.
--
e-mail address fudged to thwart spammers.
Transpose the c's and a's in my address in order to reply.
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- 07-24-2004, 12:23 PM #17Frank HarrisGuest
Re: Sprint Customer Service
I agree with Scott and Ratdog. My Sprint service and experiences with
Customer Service have been just fine. I have 4 lines, and have been a
customer since SPCS came to SF in 1997.
--
Frank Harris in San Francisco with an A620
- 07-28-2004, 04:49 PM #18Don DoumakesGuest
Re: Sprint Customer Service
Isaiah Beard <[email protected]> wrote in message news:<[email protected]>...
> Don Doumakes wrote:
>
> > "Tom" <[email protected]> wrote in message news:<[email protected]>...
> So you're basing your experiences on something that happened back in
> 2001?
Sure I am. Keep in mind that the unpleasant experience lasted a whole
year.
> A lot has changed in three years, including the PCS division
> pretty much being folded back into Sprint corporate, and the whole
> company being realigned. While I don't discount your experience, it's
> not logical to say that what you went through in 2001 is going to be
> what will happen in 2004.
I don't claim that your experience in 2004 will match my experience in
2001, just pointed out that I had a lousy experience in 2001. You can
judge for yourself whether there's been a major change in corporate
culture over just three years. I happen to think it's mighty unlikely
that they went from "screw the customer and maximize short-term
profits" to "customer service is the key to long-term profits" in
three short years. Most large organizations don't change that
radically or that fast.
In any case, I don't intend to give them a second chance to burn me.
It sends corporations the wrong message when we act as if we have
short memories.
Don Doumakes
Email: doumakes (at) loganet (dot) net
- 07-28-2004, 06:39 PM #19Steven J SobolGuest
Re: Sprint Customer Service
Don Doumakes <[email protected]> wrote:
> culture over just three years. I happen to think it's mighty unlikely
> that they went from "screw the customer and maximize short-term
> profits" to "customer service is the key to long-term profits" in
> three short years. Most large organizations don't change that
> radically or that fast.
Your opinion certainly makes a lot of sense. I wasn't paying close attention
to SPCS back then but they probably lost a fair number of customers, and
that generally is a great incentive for companies to make a turnaround.
> In any case, I don't intend to give them a second chance to burn me.
> It sends corporations the wrong message when we act as if we have
> short memories.
A logical position to take. OTOH, if you adopt this position you might end
up using up all of your choices for wireless service and not being able to
go back to any of them. All cellular carriers suck. Some just suck a lot less.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
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Apple Valley, California Nothing scares me anymore. I have three kids.
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