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  1. #1
    Tom
    Guest
    I am thinking of switching to Sprint. Right now I have Cellular One. There
    rates and coverage is good were I live but there so called customer service
    just pains sucks! I don't think waiting for 20 minutes to talk to someone
    every time I call is good service and then they tell me I have to call
    someone else and have to wait again. Guess what I'm wondering is Sprint the
    same. The only choice for cell service were I live (South Dakota) is
    Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
    with a local number.

    Also is the free and clear plans good? Sprint Coverage is not the greatest
    here. But right now I roam on sprint on my cell one phone so I know the
    calls are clear. Oh the reason I'm calling customer service all the time is
    because when I got my phone Audiovox 8600 it has never worked right and now
    they tell me its customer abuse. They will not give me a new phone or
    credit for one. I am not pay them people for another phone. Trying to get
    out of contract with them without pay $200. Sorry for rambling on but they
    (Cellular One) just pissed me off
    Thanks for any info you can give me about Sprint.





    See More: Sprint Customer Service




  2. #2
    Alesandra
    Guest

    Re: Sprint Customer Service

    You are trading Cellular One for Sprint? Are you nuts? You might get lucky
    being a satisified Sprint Customer, but the odds are against you.

    Do yourself a favor. Patch it up between you and Cellular One. If you must
    switch, you'll be much better off with Verizon (even with an out of area#).

    "Tom" <[email protected]> wrote in message
    news:[email protected]
    > I am thinking of switching to Sprint. Right now I have Cellular One.

    There
    > rates and coverage is good were I live but there so called customer

    service

    deleted

    > out of contract with them without pay $200. Sorry for rambling on but

    they
    > (Cellular One) just pissed me off
    > Thanks for any info you can give me about Sprint.
    >
    >






  3. #3
    Bob Smith
    Guest

    Re: Sprint Customer Service


    "Tom" <[email protected]> wrote in message
    news:[email protected]
    > I am thinking of switching to Sprint. Right now I have Cellular One.

    There
    > rates and coverage is good were I live but there so called customer

    service
    > just pains sucks! I don't think waiting for 20 minutes to talk to someone
    > every time I call is good service and then they tell me I have to call
    > someone else and have to wait again. Guess what I'm wondering is Sprint

    the
    > same. The only choice for cell service were I live (South Dakota) is
    > Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
    > with a local number.
    >
    > Also is the free and clear plans good? Sprint Coverage is not the

    greatest
    > here. But right now I roam on sprint on my cell one phone so I know the
    > calls are clear. Oh the reason I'm calling customer service all the time

    is
    > because when I got my phone Audiovox 8600 it has never worked right and

    now
    > they tell me its customer abuse. They will not give me a new phone or
    > credit for one. I am not pay them people for another phone. Trying to

    get
    > out of contract with them without pay $200. Sorry for rambling on but

    they
    > (Cellular One) just pissed me off
    > Thanks for any info you can give me about Sprint.


    Tom, do you know whether your area in SD is covered by SPCS corporate, or by
    an affiliate? I'm guessing that you are in an affiliate area, as F&CA costs
    $10 in Sioux Falls, and only offers 100 minutes, compared to SPCS corporate
    areas for $5/mo. and 50% of minutes for roaming.

    Picking a carrier not only depends on your local area, where the bulk of
    calls will be made, but on where you plan on going as well. SPCS does have a
    14 day trial period to check out those areas, before you commit to an annual
    agreement. Before committing to SPCS, I'd give them a call, to find out what
    expenses you will be responsible for, if you decide not to stay with them
    after the 14 day trial period.

    For those of us in the SPCS corporate are, F & C is great ...

    Bob

    Bob





  4. #4
    Tom
    Guest

    Re: Sprint Customer Service

    It is an affiliate of SPCS. I live in Watertown and just the town and
    interstate is covered. Most of my calls would be in town. Sucks that we
    can't get the same rates as corp. I do qualify for a 11% discount from
    work. All I know is I am not happy with Cellular One at all. They have
    great coverage and rates but you have to wait 20 minutes even if you go
    into the store.
    Thanks for the info
    Tom


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Tom" <[email protected]> wrote in message
    > news:[email protected]
    > > I am thinking of switching to Sprint. Right now I have Cellular One.

    > There
    > > rates and coverage is good were I live but there so called customer

    > service
    > > just pains sucks! I don't think waiting for 20 minutes to talk to

    someone
    > > every time I call is good service and then they tell me I have to call
    > > someone else and have to wait again. Guess what I'm wondering is Sprint

    > the
    > > same. The only choice for cell service were I live (South Dakota) is
    > > Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but

    not
    > > with a local number.
    > >
    > > Also is the free and clear plans good? Sprint Coverage is not the

    > greatest
    > > here. But right now I roam on sprint on my cell one phone so I know the
    > > calls are clear. Oh the reason I'm calling customer service all the

    time
    > is
    > > because when I got my phone Audiovox 8600 it has never worked right and

    > now
    > > they tell me its customer abuse. They will not give me a new phone or
    > > credit for one. I am not pay them people for another phone. Trying to

    > get
    > > out of contract with them without pay $200. Sorry for rambling on but

    > they
    > > (Cellular One) just pissed me off
    > > Thanks for any info you can give me about Sprint.

    >
    > Tom, do you know whether your area in SD is covered by SPCS corporate, or

    by
    > an affiliate? I'm guessing that you are in an affiliate area, as F&CA

    costs
    > $10 in Sioux Falls, and only offers 100 minutes, compared to SPCS

    corporate
    > areas for $5/mo. and 50% of minutes for roaming.
    >
    > Picking a carrier not only depends on your local area, where the bulk of
    > calls will be made, but on where you plan on going as well. SPCS does have

    a
    > 14 day trial period to check out those areas, before you commit to an

    annual
    > agreement. Before committing to SPCS, I'd give them a call, to find out

    what
    > expenses you will be responsible for, if you decide not to stay with them
    > after the 14 day trial period.
    >
    > For those of us in the SPCS corporate are, F & C is great ...
    >
    > Bob
    >
    > Bob
    >
    >






  5. #5
    Scott
    Guest

    Re: Sprint Customer Service

    I have had very little problems with Sprint itself and with cutomer
    serviceI have had, mayb,e one small problem. My wait times have
    almost alwasy been less than two minutes.

    There is a samll vocal minority that will do everything they can to
    badmouth Spirnt, some have legitimate gripes while others don't.

    If SPRINT has a good strong signal where you need it, I say switch to
    SPRINT.





    On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:

    >I am thinking of switching to Sprint. Right now I have Cellular One. There
    >rates and coverage is good were I live but there so called customer service
    >just pains sucks! I don't think waiting for 20 minutes to talk to someone
    >every time I call is good service and then they tell me I have to call
    >someone else and have to wait again. Guess what I'm wondering is Sprint the
    >same. The only choice for cell service were I live (South Dakota) is
    >Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
    >with a local number.
    >
    >Also is the free and clear plans good? Sprint Coverage is not the greatest
    >here. But right now I roam on sprint on my cell one phone so I know the
    >calls are clear. Oh the reason I'm calling customer service all the time is
    >because when I got my phone Audiovox 8600 it has never worked right and now
    >they tell me its customer abuse. They will not give me a new phone or
    >credit for one. I am not pay them people for another phone. Trying to get
    >out of contract with them without pay $200. Sorry for rambling on but they
    >(Cellular One) just pissed me off
    >Thanks for any info you can give me about Sprint.
    >





  6. #6
    Ratdog
    Guest

    Re: Sprint Customer Service

    I agree with Scott. I've had my Spint account for 4 years now, I've only had
    one problem with Customer service and it was an honest mistake on the girls
    part. And when I brought that problem to light with another customer service
    rep they credited my account double what the original mistake cost. I have
    zero coverage issues, and I travel up and down the East coast.
    Sprint also has the $4.00 a month insurance plan. If your phone has issues
    or breaks or gets stolen they replace it free if you opt for the extra $4
    bucks a month. I have the number of a Sprint rep that I have dealt with in
    the past that gave me nothing but excellent service. If you;'re interested
    in speaking with him let me know and I'll give you his number. And NO I do
    not know the guy personally and there's nothing at all in it for me, he's
    just some Sprint rep that I have talked to when I wanted to upgrade and he
    took care of business quickly, professionally and with zero problems.



    "Scott" <[email protected]> wrote in message
    news:[email protected]
    > I have had very little problems with Sprint itself and with cutomer
    > serviceI have had, mayb,e one small problem. My wait times have
    > almost alwasy been less than two minutes.
    >
    > There is a samll vocal minority that will do everything they can to
    > badmouth Spirnt, some have legitimate gripes while others don't.
    >
    > If SPRINT has a good strong signal where you need it, I say switch to
    > SPRINT.
    >
    >
    >
    >
    >
    > On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:
    >
    > >I am thinking of switching to Sprint. Right now I have Cellular One.

    There
    > >rates and coverage is good were I live but there so called customer

    service
    > >just pains sucks! I don't think waiting for 20 minutes to talk to

    someone
    > >every time I call is good service and then they tell me I have to call
    > >someone else and have to wait again. Guess what I'm wondering is Sprint

    the
    > >same. The only choice for cell service were I live (South Dakota) is
    > >Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but

    not
    > >with a local number.
    > >
    > >Also is the free and clear plans good? Sprint Coverage is not the

    greatest
    > >here. But right now I roam on sprint on my cell one phone so I know the
    > >calls are clear. Oh the reason I'm calling customer service all the time

    is
    > >because when I got my phone Audiovox 8600 it has never worked right and

    now
    > >they tell me its customer abuse. They will not give me a new phone or
    > >credit for one. I am not pay them people for another phone. Trying to

    get
    > >out of contract with them without pay $200. Sorry for rambling on but

    they
    > >(Cellular One) just pissed me off
    > >Thanks for any info you can give me about Sprint.
    > >

    >






  7. #7

    Re: Sprint Customer Service

    On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:

    >I am thinking of switching to Sprint. Right now I have Cellular One. There
    >rates and coverage is good were I live but there so called customer service
    >just pains sucks! I don't think waiting for 20 minutes to talk to someone
    >every time I call is good service and then they tell me I have to call
    >someone else and have to wait again. Guess what I'm wondering is Sprint the


    While I am not happy with Sprint, and have not had the best results
    from customer Service, I do have to day the wait times on a call are
    negligible, once you get past "Claire".


    Deb



  8. #8
    Isaiah Beard
    Guest

    Re: Sprint Customer Service

    Alesandra wrote:

    > You are trading Cellular One for Sprint? Are you nuts? You might get lucky
    > being a satisified Sprint Customer, but the odds are against you.


    Under what facts exactly do you base your argument? Currently about
    16.3 million customers disagree with you. Except for maybe Phillipe,
    but we've established that he could probably start his own wireless
    company and *still* not be happy with the service.


    > Do yourself a favor. Patch it up between you and Cellular One.


    What exactly is there to patch up? They refuse to replace his phone
    under warranty. So he's supposed to make do with a broken phone?

    > If you must
    > switch, you'll be much better off with Verizon (even with an out of area#).


    Ah, so everyone can call his phone and incur LD charges. Real good
    advice there. Must be a Verizon shill. Are you trying to artificially
    inflate their subscriber numbers again?

    http://msnbc.msn.com/id/5351048/




    --
    e-mail address fudged to thwart spammers.
    Transpose the c's and a's in my address in order to reply.



  9. #9
    Isaiah Beard
    Guest

    Re: Sprint Customer Service

    [email protected] wrote:


    > While I am not happy with Sprint, and have not had the best results
    > from customer Service, I do have to day the wait times on a call are
    > negligible, once you get past "Claire".


    Not trying to be facetious or anything, but to "get past" Claire, all
    you have to do is say "representative." Not much of a struggle there.

    --
    e-mail address fudged to thwart spammers.
    Transpose the c's and a's in my address in order to reply.



  10. #10

    Re: Sprint Customer Service

    On Sun, 18 Jul 2004 09:47:20 -0400, Isaiah Beard
    <[email protected]> wrote:

    >[email protected] wrote:
    >
    >
    >> While I am not happy with Sprint, and have not had the best results
    >> from customer Service, I do have to day the wait times on a call are
    >> negligible, once you get past "Claire".

    >
    >Not trying to be facetious or anything, but to "get past" Claire, all
    >you have to do is say "representative." Not much of a struggle there.


    It took awhile to figure that one out, but you are correct. <chuckle>
    Have you ever noticed that "she" actually sounds annoyed when you
    bypass her?


    --
    Deb



  11. #11
    Alesandra
    Guest

    Re: Sprint Customer Service

    I have 2 Sprint lines for 5 years. My youngest thinks I'm stupid too.

    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]
    > Alesandra wrote:
    >
    > > You are trading Cellular One for Sprint? Are you nuts? You might get

    lucky

    > Must be a shill. Are you trying to artificially






  12. #12
    Steven J Sobol
    Guest

    Re: Sprint Customer Service

    Isaiah Beard <[email protected]> wrote:
    >
    >> While I am not happy with Sprint, and have not had the best results
    >> from customer Service, I do have to day the wait times on a call are
    >> negligible, once you get past "Claire".

    >
    > Not trying to be facetious or anything, but to "get past" Claire, all
    > you have to do is say "representative." Not much of a struggle there.


    ....or press zero on your phone.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  13. #13
    Don Doumakes
    Guest

    Re: Sprint Customer Service

    "Tom" <[email protected]> wrote in message news:<[email protected]>...
    > I am thinking of switching to Sprint. Right now I have Cellular One. There
    > rates and coverage is good were I live but there so called customer service
    > just pains sucks!


    If customer service is important to you, don't switch to Sprint PCS.
    I've been a Sprint customer in the past and it's a mistake I don't
    intend to make again. See
    <http://www.loganet.net/~doumakes/sprint.html> for a detailed
    description of my experience. Complete nightmare, and long hold times
    were just part of it.


    Don Doumakes
    Email me at doumakes (at) loganet (dot) net



  14. #14
    Bob Smith
    Guest

    Re: Sprint Customer Service


    "Don Doumakes" <[email protected]> wrote in message
    news:[email protected]
    > "Tom" <[email protected]> wrote in message

    news:<[email protected]>...
    > > I am thinking of switching to Sprint. Right now I have Cellular One.

    There
    > > rates and coverage is good were I live but there so called customer

    service
    > > just pains sucks!

    >
    > If customer service is important to you, don't switch to Sprint PCS.
    > I've been a Sprint customer in the past and it's a mistake I don't
    > intend to make again. See
    > <http://www.loganet.net/~doumakes/sprint.html> for a detailed
    > description of my experience. Complete nightmare, and long hold times
    > were just part of it.


    Sheesh! ... that was three years ago ... Since then, lots of changes have
    been made ... and service and hold times have improved greatly ...

    Bob





  15. #15
    Chris Cowles
    Guest

    Re: Sprint Customer Service

    My experience as a new customer is quite satisfactory. Exceptions are that
    coverage is not as uniform in my area as it was with my previous provider
    (Alltel, in Gainesville, FL) and that the 3588i I started out with is a POS,
    IMO. I traded it up to a Sanyo 4920 and am satisfied with it.

    I ported from Alltel to be able to use a modern Palm phone and because my
    employer is part of a group that gets an inviting discount from Sprint.
    Alltel seems to be ignoring the idea of convergence, focusing instead on
    push-to-talk and games & ringers. My phone is a tool, not a toy.

    My overall costs are lower compared to Alltel and much better than Verizon,
    for data services. Your needs may vary and may not justify being a Sprint
    customer. However, their customer service is not wanting, in my experience.

    I have no relationship with Sprint other than I pay them money.

    Chris Cowles
    Gainesville, FL


    "Don Doumakes" <[email protected]> wrote in message
    news:[email protected]
    > "Tom" <[email protected]> wrote in message

    news:<[email protected]>...
    > > I am thinking of switching to Sprint. Right now I have Cellular One.

    There
    > > rates and coverage is good were I live but there so called customer

    service
    > > just pains sucks!

    >
    > If customer service is important to you, don't switch to Sprint PCS.
    > I've been a Sprint customer in the past and it's a mistake I don't
    > intend to make again. See
    > <http://www.loganet.net/~doumakes/sprint.html> for a detailed
    > description of my experience. Complete nightmare, and long hold times
    > were just part of it.
    >
    >
    > Don Doumakes
    > Email me at doumakes (at) loganet (dot) net






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