sprint insurance

heres one for for everyone!

My wife washed and dried her phone Samsung a660 I think. Anyway she has
insurance in it and was told it would be $35 to replace it. What I need to
know is she going to go through hell to get a replacement?


thanks to anyone how can help

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› See More: sprint insurance

I dropped my phone twice in 1 day and snapped the antennae off. I
walked into a sprint store, told them what I did and they gave me a new
(refurbished) phone. FREE.

Brillo wrote:
> heres one for for everyone!
>
> My wife washed and dried her phone Samsung a660 I think. Anyway she has
> insurance in it and was told it would be $35 to replace it. What I need to
> know is she going to go through hell to get a replacement?
>
>
> thanks to anyone how can help

Jim85CJ <[email protected]> wrote:
> I dropped my phone twice in 1 day and snapped the antennae off. I
> walked into a sprint store, told them what I did and they gave me a new
> (refurbished) phone. FREE.

That's a different situation. I've had Alltel and Verizon give me antennas
in the past too - they usually cost around $10 or so (depending on phone
model), but if you get the right CSR, sometimes they'll just give you one.

What we are looking at here is more extensive damage to the phone, and since
insurance is involved, there is a specific procedure that must be followed.

Since I've never had to make an insurance claim with Sprint, my suggestion is
to call *2 or 888-211-4PCS and check with Customer Service on the proper
procedure.

--
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Apple Valley, California Nothing scares me anymore. I have three kids.

I didn't get a new antennae, I got a complete phone...

Steven J Sobol wrote:

> Jim85CJ <[email protected]> wrote:
>
>>I dropped my phone twice in 1 day and snapped the antennae off. I
>>walked into a sprint store, told them what I did and they gave me a new
>>(refurbished) phone. FREE.
>
>
> That's a different situation. I've had Alltel and Verizon give me antennas
> in the past too - they usually cost around $10 or so (depending on phone
> model), but if you get the right CSR, sometimes they'll just give you one.
>
> What we are looking at here is more extensive damage to the phone, and since
> insurance is involved, there is a specific procedure that must be followed.
>
> Since I've never had to make an insurance claim with Sprint, my suggestion is
> to call *2 or 888-211-4PCS and check with Customer Service on the proper
> procedure.
>