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- 08-02-2004, 11:03 AM #1marty leisnerGuest
I really don't understand sprint's policies.
I don't often buy cell phones.
I had a sprint phone over 5 years.
Last year, the phone died. A sprint store wasn't close to
me, a radio shack was. So I figured, let go in there...
They looked at my brick and went "wow".
I just wanted to replace the cell phone.
What they did was cancel my current month-to-month, and
put me on a 1 year plan. (they insisted it was necessary).
The "Plan" was a higher monthly fee than I was currently paying.
I went through this, walked out of the store, then after 20 feet,
went back and told them to undo everything and put everything back
the way it was (old month-to-month, phone which didn't work).
I was told once it was cancelled, they couldn't go back to it.
I ended up talking to a sprint rep on the phone for 30 minutes saying I would
agree to a plan if it was the same price/features as my old month-to-month
agreement.
From what I understand, what radio shack did was either incorrect or
unethical (I assume they get a commission from a service agreement).
I should be able to just buy a phone and swithc my own plan (I should
have -- I didn't realize how easy it looks like). Is my understanding
correct?
marty
› See More: radio shack experience
- 08-02-2004, 12:18 PM #2ScottGuest
Re: radio shack experience
I have bought exactly one phone from Radio Shack and will never buy
anything else there again.
I was already a SpinrtPCS customer when I went in to get a better,
newer phone. I don not give out my phone number because I don't want
telemarketing calls. I was willing to pay full price for the phone
since I already knew that I did not qualify for the rebate.
What happened was that I spent the next 30 minutes with these, and to
use a polite term, idots trying to get my new phone. They at first
refused to sell it to me becuase they needed my phone number which I
refused. They had to make several calls to some district manager to
get the authorization to do the sale.
Now remember I was paying the FULL price, I was not asking for the
rebate or the reduced price. They spouted off some phony bull story.
End result, I will never shop at that Radio Shack for anythong and I
will avoid all Radio Shacks if I can help it.
On 2 Aug 2004 10:03:57 -0700, [email protected] (marty leisner)
wrote:
>I really don't understand sprint's policies.
>I don't often buy cell phones.
>
>I had a sprint phone over 5 years.
>
>Last year, the phone died. A sprint store wasn't close to
>me, a radio shack was. So I figured, let go in there...
>They looked at my brick and went "wow".
>
>I just wanted to replace the cell phone.
>
>What they did was cancel my current month-to-month, and
>put me on a 1 year plan. (they insisted it was necessary).
>The "Plan" was a higher monthly fee than I was currently paying.
>I went through this, walked out of the store, then after 20 feet,
>went back and told them to undo everything and put everything back
>the way it was (old month-to-month, phone which didn't work).
>
>I was told once it was cancelled, they couldn't go back to it.
>I ended up talking to a sprint rep on the phone for 30 minutes saying I would
>agree to a plan if it was the same price/features as my old month-to-month
>agreement.
>
>From what I understand, what radio shack did was either incorrect or
>unethical (I assume they get a commission from a service agreement).
>I should be able to just buy a phone and swithc my own plan (I should
>have -- I didn't realize how easy it looks like). Is my understanding
>correct?
>
>marty
- 08-02-2004, 04:02 PM #3kdegrasseGuest
Re: radio shack experience
Scott wrote:
> I have bought exactly one phone from Radio Shack and will never buy
> anything else there again.
>
> I was already a SpinrtPCS customer when I went in to get a better,
> newer phone. I don not give out my phone number because I don't want
> telemarketing calls. I was willing to pay full price for the phone
> since I already knew that I did not qualify for the rebate.
>
> What happened was that I spent the next 30 minutes with these, and to
> use a polite term, idots trying to get my new phone. They at first
> refused to sell it to me becuase they needed my phone number which I
> refused. They had to make several calls to some district manager to
> get the authorization to do the sale.
>
> Now remember I was paying the FULL price, I was not asking for the
> rebate or the reduced price. They spouted off some phony bull story.
> End result, I will never shop at that Radio Shack for anythong and I
> will avoid all Radio Shacks if I can help it.
>
>
>
>
>
> On 2 Aug 2004 10:03:57 -0700, [email protected] (marty leisner)
> wrote:
>
>
>>I really don't understand sprint's policies.
>>I don't often buy cell phones.
>>
>>I had a sprint phone over 5 years.
>>
>>Last year, the phone died. A sprint store wasn't close to
>>me, a radio shack was. So I figured, let go in there...
>>They looked at my brick and went "wow".
>>
>>I just wanted to replace the cell phone.
>>
>>What they did was cancel my current month-to-month, and
>>put me on a 1 year plan. (they insisted it was necessary).
>>The "Plan" was a higher monthly fee than I was currently paying.
>>I went through this, walked out of the store, then after 20 feet,
>>went back and told them to undo everything and put everything back
>>the way it was (old month-to-month, phone which didn't work).
>>
>>I was told once it was cancelled, they couldn't go back to it.
>>I ended up talking to a sprint rep on the phone for 30 minutes saying I would
>>agree to a plan if it was the same price/features as my old month-to-month
>>agreement.
>>
>
>>From what I understand, what radio shack did was either incorrect or
>
>>unethical (I assume they get a commission from a service agreement).
>>I should be able to just buy a phone and swithc my own plan (I should
>>have -- I didn't realize how easy it looks like). Is my understanding
>>correct?
>>
>>marty
>
>
I walked into RS and paid full price for my A500 and kept my
month-to-month with no problem at all.
- 08-02-2004, 05:29 PM #4Bob SmithGuest
Re: radio shack experience
"marty leisner" <[email protected]> wrote in message
news:[email protected]...
> I really don't understand sprint's policies.
> I don't often buy cell phones.
>
> I had a sprint phone over 5 years.
>
> Last year, the phone died. A sprint store wasn't close to
> me, a radio shack was. So I figured, let go in there...
> They looked at my brick and went "wow".
>
> I just wanted to replace the cell phone.
>
> What they did was cancel my current month-to-month, and
> put me on a 1 year plan. (they insisted it was necessary).
> The "Plan" was a higher monthly fee than I was currently paying.
> I went through this, walked out of the store, then after 20 feet,
> went back and told them to undo everything and put everything back
> the way it was (old month-to-month, phone which didn't work).
>
> I was told once it was cancelled, they couldn't go back to it.
> I ended up talking to a sprint rep on the phone for 30 minutes saying I
would
> agree to a plan if it was the same price/features as my old month-to-month
> agreement.
>
> From what I understand, what radio shack did was either incorrect or
> unethical (I assume they get a commission from a service agreement).
> I should be able to just buy a phone and swithc my own plan (I should
> have -- I didn't realize how easy it looks like). Is my understanding
> correct?
>
> marty
Marty, it was most likely unethical. Only reason why it wouldn't be
considered unethical is if you had been using the Wireless Web on your old
phone, and wanted to use Vision on the new phone.
Bob
- 08-02-2004, 05:39 PM #5Steven J SobolGuest
Re: radio shack experience
Scott <[email protected]> wrote:
> What happened was that I spent the next 30 minutes with these, and to
> use a polite term, idots trying to get my new phone. They at first
> refused to sell it to me becuase they needed my phone number which I
> refused. They had to make several calls to some district manager to
> get the authorization to do the sale.
>
> Now remember I was paying the FULL price, I was not asking for the
> rebate or the reduced price. They spouted off some phony bull story.
> End result, I will never shop at that Radio Shack for anythong and I
> will avoid all Radio Shacks if I can help it.
I tend to avoid Radio Shack too. I reported here that they told me I
could not port a number to an existing line - I wanted to wait out my
Verizon contract. Perhaps they can't, or perhaps the salesreps are just told
to tell people that. I bought the phone from Sprint Telesales instead. Now
I have service that works in some key areas near where I live where Verizon has
been having problems, and I have confirmed with a few Sprint employees that
porting my number when my Verizon contract ends will be no problem, even though
I'm porting to a phone I activated last month.
It was a dealbreaker, because Verizon will charge me a $175 early termination
fee if I cancel before the 17th of the month, and because I have my Verizon
cell number on my business cards and need to port to avoid a lot of hassles
with giving out a new number.
Unfortunately, the closest Sprint store is in Rancho Cucamonga, a roughly 30-
minute drive from Apple Valley. They are supposed to be opening one up in
Victorville but I'm not sure when that's going to happen. This means that
I'm going to have to roll down to Cucamonga when I'm ready to port the number,
because I want to have a face and a name to associate with the process just
in case anything goes wrong.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 08-03-2004, 11:49 AM #6O/SirisGuest
Re: radio shack experience
In article <[email protected]>, [email protected] says...
> Unfortunately, the closest Sprint store is in Rancho Cucamonga, a roughly 30-
> minute drive from Apple Valley. They are supposed to be opening one up in
> Victorville but I'm not sure when that's going to happen. This means that
> I'm going to have to roll down to Cucamonga when I'm ready to port the number,
> because I want to have a face and a name to associate with the process just
> in case anything goes wrong.
>
Sorry it's such an odyssey for you, but I'd have to agree, that's the
right choice.
--
RØß
O/Siris
-+-
"A thing moderately good is not so good
as it ought to be. Moderation in temper
is always a virtue, but moderation in
principle is always a vice."
Thomas Paine, "The Rights of Man", 1792
- 08-03-2004, 03:05 PM #7Steven J SobolGuest
Re: radio shack experience
O/Siris <0siris@spr?ntpcs.c?m> wrote:
> In article <[email protected]>, [email protected] says...
>> Unfortunately, the closest Sprint store is in Rancho Cucamonga, a roughly 30-
>> minute drive from Apple Valley. They are supposed to be opening one up in
>> Victorville but I'm not sure when that's going to happen. This means that
>> I'm going to have to roll down to Cucamonga when I'm ready to port the number,
>> because I want to have a face and a name to associate with the process just
>> in case anything goes wrong.
>>
>
> Sorry it's such an odyssey for you, but I'd have to agree, that's the
> right choice.
Well, I told you to hurry up and open the Victorville store, and then you
left the company. :-) Was supposed to open in March, then May, now it's
"sometime before the end of the year."
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 08-03-2004, 03:50 PM #8Jerome ZelinskeGuest
Re: radio shack experience
What phone did you have and what plan were you on? Also, what phone
did you get and what was the new plan?
marty leisner wrote:
> I really don't understand sprint's policies.
> I don't often buy cell phones.
>
> I had a sprint phone over 5 years.
>
> Last year, the phone died. A sprint store wasn't close to
> me, a radio shack was. So I figured, let go in there...
> They looked at my brick and went "wow".
>
> I just wanted to replace the cell phone.
>
> What they did was cancel my current month-to-month, and
> put me on a 1 year plan. (they insisted it was necessary).
> The "Plan" was a higher monthly fee than I was currently paying.
> I went through this, walked out of the store, then after 20 feet,
> went back and told them to undo everything and put everything back
> the way it was (old month-to-month, phone which didn't work).
>
> I was told once it was cancelled, they couldn't go back to it.
> I ended up talking to a sprint rep on the phone for 30 minutes saying I would
> agree to a plan if it was the same price/features as my old month-to-month
> agreement.
>
> From what I understand, what radio shack did was either incorrect or
> unethical (I assume they get a commission from a service agreement).
> I should be able to just buy a phone and swithc my own plan (I should
> have -- I didn't realize how easy it looks like). Is my understanding
> correct?
>
> marty
- 08-04-2004, 12:25 PM #9Jim SeymourGuest
Re: radio shack experience
In article <[email protected]>,
[email protected] (marty leisner) writes:
[snip]
>
> I just wanted to replace the cell phone.
>
> What they did was cancel my current month-to-month, and
> put me on a 1 year plan. (they insisted it was necessary).
[snip]
It wasn't *strictly* necessary, no.
>
> From what I understand, what radio shack did was either incorrect or
> unethical (I assume they get a commission from a service agreement).
> I should be able to just buy a phone and swithc my own plan (I should
> have -- I didn't realize how easy it looks like). Is my understanding
> correct?
Well, that all depends.
When I upgraded my Sony "Z" to a Kyocera 2255 a couple years ago or
so, the latter bought during a Sprint-sponsored (?) sale: I got the
phone at a deep discount and, since SPCS' web-based system was all
fouled up, they activated the new phone, over the phone, at no
charge. When that 2255 died, and I went to replace it with a 2255
a friend of mine gave me, SPCS switched phones for no charge.
All well and good. But those halcyon days appear to be at an end,
and it apparently *doesn't* matter that you've been a long-time
customer, in good standing.
Now: If you're on a sub-$35/mo., non-contract plan, you cannot get
the equipment discount. Your only choices are to either pay full
price or commit to a new contract. One other option is buy it
elsewhere and pay $36 to have it activated.
At least that's what I understand the situation to be.
Either there was a misunderstanding between you and RS (e.g.: You
wanted a discounted phone and what they meant was the only way to get
it at that price was a new service contract) or they just plain
out-right lied to you, sounds like.
--
Jim Seymour | PGP Public Key available at:
WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
is a spam trap. DON'T USE IT! |
Use: [email protected] | http://jimsun.LinxNet.com
- 08-04-2004, 12:39 PM #10Bob SmithGuest
Re: radio shack experience
"Jim Seymour" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> [email protected] (marty leisner) writes:
> [snip]
> >
> > I just wanted to replace the cell phone.
> >
> > What they did was cancel my current month-to-month, and
> > put me on a 1 year plan. (they insisted it was necessary).
> [snip]
>
> It wasn't *strictly* necessary, no.
>
> >
> > From what I understand, what radio shack did was either incorrect or
> > unethical (I assume they get a commission from a service agreement).
> > I should be able to just buy a phone and swithc my own plan (I should
> > have -- I didn't realize how easy it looks like). Is my understanding
> > correct?
>
> Well, that all depends.
>
> When I upgraded my Sony "Z" to a Kyocera 2255 a couple years ago or
> so, the latter bought during a Sprint-sponsored (?) sale: I got the
> phone at a deep discount and, since SPCS' web-based system was all
> fouled up, they activated the new phone, over the phone, at no
> charge. When that 2255 died, and I went to replace it with a 2255
> a friend of mine gave me, SPCS switched phones for no charge.
>
> All well and good. But those halcyon days appear to be at an end,
> and it apparently *doesn't* matter that you've been a long-time
> customer, in good standing.
>
> Now: If you're on a sub-$35/mo., non-contract plan, you cannot get
> the equipment discount. Your only choices are to either pay full
> price or commit to a new contract. One other option is buy it
> elsewhere and pay $36 to have it activated.
>
> At least that's what I understand the situation to be.
As mentioned several times now, you have a third option ... and that's to
get a used or discontinued highly discounted model off eBay or any other
source and get it signed on to your plan.
Of course, if you can't afford those models, maybe you should just drop your
coverage ... Keep your current phone, put it the glove box and use it only
for 911 calls. Those calls are free through all the wireless carriers.
Bob
- 08-04-2004, 12:47 PM #11Steven J SobolGuest
Re: radio shack experience
Bob Smith <[email protected]> wrote:
> As mentioned several times now, you have a third option ... and that's to
> get a used or discontinued highly discounted model off eBay or any other
> source and get it signed on to your plan.
He did mention "buy a phone elsewhere."
I assume that includes eBay.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 08-04-2004, 01:12 PM #12Jim SeymourGuest
Re: radio shack experience
In article <[email protected]>,
Steven J Sobol <[email protected]> writes:
> Bob Smith <[email protected]> wrote:
>
>> As mentioned several times now, you have a third option ... and that's to
>> get a used or discontinued highly discounted model off eBay or any other
>> source and get it signed on to your plan.
>
> He did mention "buy a phone elsewhere."
>
> I assume that includes eBay.
Since eBay could reasonably be considered a member of the set
"elsewhere"... yes .
--
Jim Seymour | PGP Public Key available at:
WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
is a spam trap. DON'T USE IT! |
Use: [email protected] | http://jimsun.LinxNet.com
- 08-04-2004, 01:14 PM #13Jim SeymourGuest
Re: radio shack experience
In article <[email protected]>,
"Bob Smith" <[email protected]> writes:
[snip]
> Of course, if you can't afford those models, maybe you should just drop your
> coverage ... Keep your current phone, put it the glove box and use it only
> for 911 calls. Those calls are free through all the wireless carriers.
That's an option, certainly.
--
Jim Seymour | PGP Public Key available at:
WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
is a spam trap. DON'T USE IT! |
Use: [email protected] | http://jimsun.LinxNet.com
- 08-06-2004, 01:04 PM #14marty leisnerGuest
Re: radio shack experience
[email protected] (Jim Seymour) wrote in message
> Either there was a misunderstanding between you and RS (e.g.: You
> wanted a discounted phone and what they meant was the only way to get
> it at that price was a new service contract) or they just plain
> out-right lied to you, sounds like.
There was no misunderstanding. Maybe the clerk was confused about
what they had to do. I suppose they make money selling a plan.
I told them I want the cheapest phone they had, no deals.
I didn't know about the 18 month credit sprint had (I'm going to
speak to the store tomorrow -- I have my parents old phone since
I'm having problems with the phone I bought at RS -- still under
warranty but I don't think they can fix "sometimes it can't charge"
problems) -- its a samsung n400. The new plan is up in october,
if I can't get the situation resolved cost effectively, I'm going to
move to someone else.
The amount of people who have venom when discussing radio shack is
enormous -- I've never seen a business which can alienate so many people
(2 years ago I had a bad experience and vowed never to shop there again...
should have listened to my advice).
marty
- 08-09-2004, 12:27 PM #15O/SirisGuest
Re: radio shack experience
In article <[email protected]>, [email protected] says...
> Well, I told you to hurry up and open the Victorville store, and then you
> left the company. :-) Was supposed to open in March, then May, now it's
> "sometime before the end of the year."
>
Well... that call center gets *awfully* lonely, what with no people,
phones, or equipment in it
--
RØß
O/Siris
-+-
"A thing moderately good is not so good
as it ought to be. Moderation in temper
is always a virtue, but moderation in
principle is always a vice."
Thomas Paine, "The Rights of Man", 1792
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