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  1. #1
    Xavier Onassis
    Guest
    About 10% of calls coming to my Sprint phone go directly to voicemail
    without giving me a chance to answer the call.

    What's up with that?

    --
    www.operationuplink.org





    See More: Calls going straight to voicemail?




  2. #2
    none
    Guest

    Re: Calls going straight to voicemail?

    are you new to sprint or did this just start happening... did you
    phone upgrade? U could be in a lousy service area.

    On Fri, 6 Aug 2004 15:28:05 -0500, "Xavier Onassis"
    <[email protected]> wrote:

    >About 10% of calls coming to my Sprint phone go directly to voicemail
    >without giving me a chance to answer the call.
    >
    > What's up with that?





  3. #3
    Larry Thomas
    Guest

    Re: Calls going straight to voicemail?

    "Xavier Onassis" <[email protected]> wrote in message news:<[email protected]>...
    > About 10% of calls coming to my Sprint phone go directly to voicemail
    > without giving me a chance to answer the call.
    >
    > What's up with that?


    Same thing here. I have a good signal (-80 dbs) but yet about 10% of
    calls will go to VM and notify me of a voicemail (if one is left) just
    seconds later. If it can notify me of the voicemail that quickly than
    why can't the call come in? This has been happening for years and
    I've just learned to live with it because I believe it's something
    that's just a part of CDMA technology and likely can't be fixed.



  4. #4
    David G. Imber
    Guest

    Re: Calls going straight to voicemail?

    On Fri, 6 Aug 2004 15:28:05 -0500, "Xavier Onassis"
    <[email protected]> wrote:

    >About 10% of calls coming to my Sprint phone go directly to voicemail
    >without giving me a chance to answer the call.
    >
    > What's up with that?


    I'm in NYC, and I'd have months of that (or at least weeks),
    usually at the same times of day and frequently in the same locales.
    Then the problem would subside. I got the impression that there were
    just too many calls in certain areas during highest usage periods. It
    often happened around the typical quitting hours, around 5:00 pm.

    I assumed that they got reports and increased the volume of
    cells supporting those areas.

    DGI






  5. #5
    Larry Thomas
    Guest

    Re: Calls going straight to voicemail?

    David G. Imber <[email protected]> wrote in message news:<[email protected]>...
    > On Fri, 6 Aug 2004 15:28:05 -0500, "Xavier Onassis"
    > <[email protected]> wrote:
    >
    > >About 10% of calls coming to my Sprint phone go directly to voicemail
    > >without giving me a chance to answer the call.
    > >
    > > What's up with that?

    >
    > I'm in NYC, and I'd have months of that (or at least weeks),
    > usually at the same times of day and frequently in the same locales.
    > Then the problem would subside. I got the impression that there were
    > just too many calls in certain areas during highest usage periods. It
    > often happened around the typical quitting hours, around 5:00 pm.
    >
    > I assumed that they got reports and increased the volume of
    > cells supporting those areas.
    >
    > DGI


    This problem usually has nothing to do with capacity believe it or not.



  6. #6
    ll
    Guest

    Re: Calls going straight to voicemail?

    Larry Thomas wrote:
    >> About 10% of calls coming to my Sprint phone go directly to
    >> voicemail without giving me a chance to answer the call.

    >
    > This problem usually has nothing to do with capacity believe it or not.


    It _is_ difficult to believe.
    Say you're stationary (e.g., at work) and the tower is maxxed out
    at the moment. How is a call supposed to get through to your phone?



  7. #7
    Larry Thomas
    Guest

    Re: Calls going straight to voicemail?

    ll <[email protected]> wrote in message news:<[email protected]>...
    > Larry Thomas wrote:
    > >> About 10% of calls coming to my Sprint phone go directly to
    > >> voicemail without giving me a chance to answer the call.

    > >
    > > This problem usually has nothing to do with capacity believe it or not.

    >
    > It _is_ difficult to believe.
    > Say you're stationary (e.g., at work) and the tower is maxxed out
    > at the moment. How is a call supposed to get through to your phone?


    Sprint's CDMA towers don't get maxed out very much these days. Modern
    systems are designed to prevent that from happening most of the time.
    But of course it does happen. But in my case when it happens it's
    usually at a time when capacity does not play a factor at all (such as
    11:00 AM or 2:00PM.) I once talked to a Sprint tech about this and he
    told me the problem (calls rolling to VM without phone ringing) is
    usually not capacity related.



  8. #8
    ll
    Guest

    Re: Calls going straight to voicemail?

    Larry Thomas wrote:
    > Sprint's CDMA towers don't get maxed out very much these days.


    I agree that's probably true of most towers most of the time.
    But we live and work in: a) a high growth-rate area. They're
    building houses as fast as they can put them up. Cell phone users
    increase faster than new towers. b) Near the intersection of two
    major regional highways. People are stuck in bumper to bumper,
    stop and go traffic for hours. And they're all on their cell phones
    calling home to say that they're stuck in traffic. Every day.
    Due to lengthy delays in getting new towers approved by planning
    commissions, there's always a lag time between need and availability.

    > I once talked to a Sprint tech about this and he told me the
    > problem (calls rolling to VM without phone ringing) is usually
    > not capacity related.


    Did he say what other causes are?



  9. #9
    HG
    Guest

    Re: Calls going straight to voicemail?

    Was told by Sprint customer service (you can apply your own reliability
    factor to the source) that it was due the "the towers being overloaded". I
    recently switched to Sprint (not fully happy with that decision) and noticed
    it a LOT more than with ATT.


    "Xavier Onassis" <[email protected]> wrote in message
    news:[email protected]
    > About 10% of calls coming to my Sprint phone go directly to voicemail
    > without giving me a chance to answer the call.
    >
    > What's up with that?
    >
    > --
    > www.operationuplink.org
    >
    >






  10. #10
    Thomas T. Veldhouse
    Guest

    Re: Calls going straight to voicemail?

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    HG <t296********@comcast.net> wrote:
    > Was told by Sprint customer service (you can apply your own reliability
    > factor to the source) that it was due the "the towers being overloaded". I
    > recently switched to Sprint (not fully happy with that decision) and noticed
    > it a LOT more than with ATT.
    >
    >


    It is possible that this is true about overloaded towers. Even likely.
    However, it is also very possible it is due to being in a low signal
    fringe area. Often the phone has trouble communicating its presence
    back to the tower and thus the calls are sent to voicemail.

    I wouldn't take any comfort in teh fact that the problem doesn't happen
    with AT&T. That could be for a number of reasons which may or may not
    apply to that specific location only. You need to compare service in
    all areas you frequent.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  11. #11
    Isaiah Beard
    Guest

    Re: Calls going straight to voicemail?

    ll wrote:


    >>I once talked to a Sprint tech about this and he told me the
    >>problem (calls rolling to VM without phone ringing) is usually
    >>not capacity related.

    >


    > Did he say what other causes are?


    1. Poor reception at the tower end (just because you have four bars in
    your phone and the tower is coming through loud and clear, that doesn't
    necessarily mean that the tower can hear your phone very well).

    2. A slot cycle mismatch, caused by either incorrect slot cycle settings
    or degraded timing circuitry at the handset. A slot cycle is the time
    interval in which an idle phone "wakes up," checks to see if there's a
    call coming in, and if there's nothing, goes back to sleep. If the
    phone is checking at the wrong times or if its timing is imprecise, then
    it becomes hit or miss whether a call will actually go through.

    3. Degraded or defective RF equipment, either at the handset OR at the
    cell site.








  12. #12
    Floyd in Tampa
    Guest

    Re: Calls going straight to voicemail?

    > About 10% of calls coming to my Sprint phone go directly to voicemail
    > without giving me a chance to answer the call.
    >
    > What's up with that?
    >

    My phone does that also, so I end up calling people back about a minute
    after they try to call me. I called sprint and they told me to turn the
    phone off and back on every day so the phone can log in properly.
    If your phone has the capability of setting a beep every time it loses the
    signal, try that to see if it is going in and out of service a lot. If it
    is, then that is probably contributing to the problem. I presuppose(guess)
    that if the phone goes out of service and is not picked up by an adjacent
    cell tower their computer assumes you've turned the phone off and directs
    all incoming calls to VM. After contact is re-established(sometimes only a
    few seconds later) the system may issue a command to direct all calls to
    your phone, but maybe there is a notification lag, during which time the VM
    is still the default, since they haven't "found" you yet. Again, I'm just
    guessing here.





  13. #13
    Scott
    Guest

    Re: Calls going straight to voicemail?

    On Mon, 16 Aug 2004 04:00:33 GMT, "Floyd in Tampa"
    <[email protected]> wrote:

    >> About 10% of calls coming to my Sprint phone go directly to voicemail
    >> without giving me a chance to answer the call.
    >>
    >> What's up with that?
    >>

    >My phone does that also, so I end up calling people back about a minute
    >after they try to call me. I called sprint and they told me to turn the
    >phone off and back on every day so the phone can log in properly.
    >If your phone has the capability of setting a beep every time it loses the
    >signal, try that to see if it is going in and out of service a lot. If it
    >is, then that is probably contributing to the problem. I presuppose(guess)
    >that if the phone goes out of service and is not picked up by an adjacent
    >cell tower their computer assumes you've turned the phone off and directs
    >all incoming calls to VM. After contact is re-established(sometimes only a
    >few seconds later) the system may issue a command to direct all calls to
    >your phone, but maybe there is a notification lag, during which time the VM
    >is still the default, since they haven't "found" you yet. Again, I'm just
    >guessing here.
    >

    I leave my phone on 24/7 and maybe turn it off onece a month or so (it
    is my only phone). I have never had trouble with calls going straight
    through to voice mail.



  14. #14
    John Richards
    Guest

    Re: Calls going straight to voicemail?

    "Floyd in Tampa" <[email protected]> wrote in message news:[email protected]
    >> About 10% of calls coming to my Sprint phone go directly to voicemail
    >> without giving me a chance to answer the call.
    >>
    >> What's up with that?
    >>

    > My phone does that also, so I end up calling people back about a minute
    > after they try to call me. I called sprint and they told me to turn the
    > phone off and back on every day so the phone can log in properly.



    My phone gets turned off at least once per day, yet I still
    get the occasional incoming call going straight to VM,
    even in strong signal areas.

    --

    John Richards



  15. #15
    Larry Thomas
    Guest

    Re: Calls going straight to voicemail?

    "John Richards" <[email protected]> wrote in message news:<[email protected]>...
    > "Floyd in Tampa" <[email protected]> wrote in message news:[email protected]
    > >> About 10% of calls coming to my Sprint phone go directly to voicemail
    > >> without giving me a chance to answer the call.
    > >>
    > >> What's up with that?
    > >>

    > > My phone does that also, so I end up calling people back about a minute
    > > after they try to call me. I called sprint and they told me to turn the
    > > phone off and back on every day so the phone can log in properly.

    >
    >
    > My phone gets turned off at least once per day, yet I still
    > get the occasional incoming call going straight to VM,
    > even in strong signal areas.


    Same thing here only it's about 20% of calls not coming in. That's a
    pretty high percentage. I filed a trouble ticket on it but they claim
    they can't find anything wrong. *rolling eyes*



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