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  1. #1
    plane
    Guest
    I have not been following the forum lately, but I now notice that your
    signature does not mention sprint; have you left sprint??



    See More: O/Siris--are you still with sprint?




  2. #2
    Chris Russell
    Guest

    Re: O/Siris--are you still with sprint?

    He's been posting some things w/ his name Rob Vargas. The O/Siris still
    appears in his signature block.

    Chris

    "plane" <[email protected]> wrote in message
    news:[email protected]
    >I have not been following the forum lately, but I now notice that your
    > signature does not mention sprint; have you left sprint??






  3. #3
    Jim Seymour
    Guest

    Re: O/Siris--are you still with sprint?

    In article <[email protected]>,
    [email protected] (plane) writes:
    > I have not been following the forum lately, but I now notice that your
    > signature does not mention sprint; have you left sprint??


    I believe such is the case.

    --
    Jim Seymour | PGP Public Key available at:
    WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
    is a spam trap. DON'T USE IT! |
    Use: [email protected] | http://jimsun.LinxNet.com



  4. #4
    O/Siris
    Guest

    Re: O/Siris--are you still with sprint?

    In article <68a9acb2.0408141211.6986ad64
    @posting.google.com>, [email protected] says...
    > I have not been following the forum lately, but I now notice that your
    > signature does not mention sprint; have you left sprint??
    >=20


    As of August 3rd, the Bolingbrook, IL call center ceased=20
    operations. A couple of weeks prior to that, I found a job=20
    as a system administrator for a local company.

    So, correct, I left Sprint PCS.

    --=20
    R=D8=DF
    O/Siris
    -+-
    **A thing moderately good is not so good as it=20
    ought to be. Moderation in temper is always a=20
    virtue, but moderation in principle is always a
    vice.**
    -Thomas Paine. The Rights of Man. 1792-



  5. #5
    Frank Thomas
    Guest

    Re: O/Siris--are you still with sprint?


    >As of August 3rd, the Bolingbrook, IL call center >ceased
    >operations. A couple of weeks prior to that, I found a >job
    >as a system administrator for a local company.


    >So, correct, I left Sprint PCS.


    Oh no! You know, I may not always have agreed with some of your points of
    view, but you were a genuine breath of fresh air and candor about what was
    going on behind the facade.

    Best of luck in your new position



    --
    R
    O/Siris
    -+-
    **A thing moderately good is not so good as it
    ought to be. Moderation in temper is always a
    virtue, but moderation in principle is always a
    vice.**
    -Thomas Paine. The Rights of Man. 1792-






  6. #6
    Steven J Sobol
    Guest

    Re: O/Siris--are you still with sprint?

    Frank Thomas <[email protected]> wrote:

    > Oh no! You know, I may not always have agreed with some of your points of
    > view, but you were a genuine breath of fresh air and candor about what was
    > going on behind the facade.


    There seems to be at least one other Sprint PCS CSR still posting here.
    She seems to be knowledgeable and ready to help. I don't know if she's in
    Vision tech support like Rob was.

    > Best of luck in your new position


    Ditto.


    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  7. #7
    Leisa
    Guest

    Re: O/Siris--are you still with sprint?


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Frank Thomas <[email protected]> wrote:
    >
    > > Oh no! You know, I may not always have agreed with some of your points

    of
    > > view, but you were a genuine breath of fresh air and candor about what

    was
    > > going on behind the facade.

    >
    > There seems to be at least one other Sprint PCS CSR still posting here.
    > She seems to be knowledgeable and ready to help. I don't know if she's in
    > Vision tech support like Rob was.
    >


    That's me, I think. I'm not data, though, just voice. While we're encouraged
    to try to help callers with data issues, I don't even pretend unless it's
    something very basic like how to download a ringer. Data can be too
    complicated, there are too may error messages and too many tools that I
    don't have access to, and I'm not helping customers at all by guessing, and
    either not solving anything, so they end up having to call back, or making
    things much, much worse (which I've seen happen all too often, and have been
    on the receiving end when someone thinks they can force a stuck service
    order through by creating 20 more orders.)

    Rumor is that Voice Trouble in my center are being trained on data in
    November. We'll see.

    We do have about 20 of the Bolingbrook specialists who transferred here when
    their center closed, and they're trained on Voice and Data. So it's feasible
    that someone could reach a knowledgable data specialist when calling a Voice
    specialist. But the odds are pretty small; 20 people out of about 250 in my
    center, not sure how many in the other center. We also have a huge batch of
    former regular customer service folks who just went through Trouble training
    because they're moving Consumer Care out of our center and keeping just
    Business and Trouble. Because of that, the odds of getting someone new to
    Trouble and not as knowledgeable (to put it nicely ) are going to be
    pretty high for awhile, until they learn more by doing. Trouble is one of
    those things where you can only be taught so much, the rest you have to pick
    up on the job as each type of problem springs up (and you have to have a
    modicum of common sense, to boot).


    > > Best of luck in your new position

    >
    > Ditto.


    Double Ditto!

    Leisa





  8. #8
    Steven J Sobol
    Guest

    Re: O/Siris--are you still with sprint?

    Leisa <[email protected]> wrote:

    >> There seems to be at least one other Sprint PCS CSR still posting here.
    >> She seems to be knowledgeable and ready to help. I don't know if she's in
    >> Vision tech support like Rob was.

    >
    > That's me, I think.


    That's you!

    > former regular customer service folks who just went through Trouble training
    > because they're moving Consumer Care out of our center and keeping just
    > Business and Trouble.


    We always knew you were Trouble. Heh, heh.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  9. #9
    R Vargas
    Guest

    Re: O/Siris--are you still with sprint?

    In article <[email protected]>,=20
    [email protected] says...
    >=20
    > >As of August 3rd, the Bolingbrook, IL call center >ceased
    > >operations. A couple of weeks prior to that, I found a >job
    > >as a system administrator for a local company.

    >=20
    > >So, correct, I left Sprint PCS.

    >=20
    > Oh no! You know, I may not always have agreed with some of your points o=

    f
    > view, but you were a genuine breath of fresh air and candor about what wa=

    s
    > going on behind the facade.
    >=20
    > Best of luck in your new position
    >=20


    Thanks, Frank, and the rest of you. Sprint really has a network with=20
    some awesome potential, and despite whatever internal problems it=20
    faces, getting to know something of that network was really a joy. =20
    And I posted here because I thought (and still think) that it helped=20
    me do my job better.

    The company I work for now was a client of (my opinion) a scam of a=20
    telecom company called Norvergence. One of the things they did was=20
    get this company on SPCS phones, so now I'm on the other side, and=20
    feeling it full force. Thankfully, it sounds like I've found a=20
    business rep who seems to want to do his job (fingers crossed, Jim,=20
    if you're reading here), and I can convince the company to stay SPCS.

    And, hopefully, a couple of people on the inside who got to know me=20
    by my posts here will be willing to toss me some tidbits now and=20
    again.

    But, now, I'm one of you guys.

    Thanks again for the well wishes.

    --=20
    R=D8=DF
    O/Siris
    ~+~
    "A thing moderately good is not so good=20
    as it ought to be. Moderation in temper=20
    is always a virtue, but moderation in=20
    principle is always a vice."
    Thomas Paine, "The Rights of Man", 1792



  10. #10
    Steven J Sobol
    Guest

    Re: O/Siris--are you still with sprint?

    R?? Vargas <[email protected]?st.net> wrote:

    > The company I work for now was a client of (my opinion) a scam of a
    > telecom company called Norvergence.


    More than just your opinion. They screwed thousands of customers out of
    millions of dollars.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  11. #11
    Isaiah Beard
    Guest

    Re: O/Siris--are you still with sprint?

    R Vargas wrote:


    >
    > The company I work for now was a client of (my opinion) a scam of a
    > telecom company called Norvergence.


    Ouch, norvergence! My condolences to you Rob, in dealing with that
    mess. I've been reading all about this over in comp.dcom.telecom, then
    regulars there smelled scam from the beginning.

    Let me guess, the company you work for now is presently saddled with
    $10,000+ lease they can't get out of, on what amounts to basically a
    $1500 software-locked Adtran router that's not connected to anything, right?

    I'm surprised your company got to keep its Sprint service. From what I
    heard, every company that Norvergence resold service from basically
    didn't get paid and all the cash disappeared, pretty much.




  12. #12
    O/Siris
    Guest

    Re: O/Siris--are you still with sprint?

    In article <[email protected]>,
    [email protected] says...
    > R Vargas wrote:
    >
    >
    > >
    > > The company I work for now was a client of (my opinion) a scam of a
    > > telecom company called Norvergence.

    >
    > Ouch, norvergence! My condolences to you Rob, in dealing with that
    > mess. I've been reading all about this over in comp.dcom.telecom, then
    > regulars there smelled scam from the beginning.


    I've seen the letters they sent here. Slick stuff. They (again, my
    opinion) screwed this company over, and all but convinced this company
    to beg for the opportunity. Gads, there's NO WAY they could have been
    even THINKING of sticking around for long. Now there's a class action,
    and this company has joined in. I just hope we can, at least, get the
    lease removed.

    Oh, and Steve? I can see these guys actually coming back to sue anyone
    that dares to call them what they are, so "IMO" goes on *every* mention
    I make of it.

    >
    > Let me guess, the company you work for now is presently saddled with
    > $10,000+ lease they can't get out of, on what amounts to basically a
    > $1500 software-locked Adtran router that's not connected to anything, right?


    Ding ding. You get the Kewpie doll.

    Luckily, we still had *some* service through a local reseller/provider
    of phone service, so they were able to set us up with landline phone
    service, take back the 800 service, and set up SDSL for us before Qwest
    shut us down.

    >
    > I'm surprised your company got to keep its Sprint service. From what I
    > heard, every company that Norvergence resold service from basically
    > didn't get paid and all the cash disappeared, pretty much.


    Massive kudos to SPCS on this one. They set up a toll-free number,
    contacted *us* about our options, and right now we have 27 SPCS lines
    with no contract. We've been given a couple of weeks to look over our
    options, and I'm inclined to stay with SPCS, as well as consolidate all
    three of our offices on them for cell. Once we do that, then we have to
    take a longer-term look at our landline to see if we want to stay with
    what we have.

    So I went back to being a sysadmin just in time to work on... cell
    phones.

    Ah, the irony.

    --
    R
    O/Siris
    -+-
    "A thing moderately good is not so good
    as it ought to be. Moderation in temper
    is always a virtue, but moderation in
    principle is always a vice."

    Thomas Paine, "The Rights of Man", 1792



  13. #13
    Isaiah Beard
    Guest

    Re: O/Siris--are you still with sprint?

    O/Siris wrote:


    > I've seen the letters they sent here. Slick stuff. They (again, my
    > opinion) screwed this company over, and all but convinced this company
    > to beg for the opportunity. Gads, there's NO WAY they could have been
    > even THINKING of sticking around for long. Now there's a class action,
    > and this company has joined in. I just hope we can, at least, get the
    > lease removed.


    What surprises me is there are a lot of people *still* defending the
    norvergence business model: sell you on a magic box that is supposed to
    do all kinds of hocus-pocus things to magically give you "Free" service,
    only it costs you a five-figure amount to lease over five years. In
    turn they pocket the cash they get from the leasing company, presumably
    to pay off hedged bulk telecom service contracts over time. Only as
    Qwest and Sprint have painfully discovered, that "pay the access
    carrier" part never happened. So they cut services, and now these magic
    boxes - which still have a five-figure value assigned to them - really
    only cost a whole order of magnitude less, and without service are now
    less useful than the $5-after-rebate router that's quite reliably
    running the data and phone services I have at home.


    > Oh, and Steve? I can see these guys actually coming back to sue anyone
    > that dares to call them what they are, so "IMO" goes on *every* mention
    > I make of it.


    Beh, everything I post on here is opinion. Not to mention, they've
    tried to legally bully people before on usenet, but it never went past
    the lawyer letters. And that's when they supposedly HAD cash to burn.




  14. #14
    Steven J Sobol
    Guest

    Re: O/Siris--are you still with sprint?

    Isaiah Beard <[email protected]> wrote:

    >> Oh, and Steve? I can see these guys actually coming back to sue anyone
    >> that dares to call them what they are, so "IMO" goes on *every* mention
    >> I make of it.

    >
    > Beh, everything I post on here is opinion. Not to mention, they've
    > tried to legally bully people before on usenet, but it never went past
    > the lawyer letters. And that's when they supposedly HAD cash to burn.


    They don't have jack-**** to pay the lawyers with, like the
    ex-employer who screwed me out of $3500 in invoices (I was contracting at
    the time), and never showed up to court, and kept on switching lawyers
    because they got tired of not getting paid. Ended up, after a few years
    of fighting, getting close to $5000 (10% interest assessed by the court!)
    minus the collections fees taken off the top by the attorney I hired.

    They won't sue. Enough people know about them that no sane attorney will
    work for them. They'll have enough trouble finding an attorney for whatever
    criminal proceedings they end up getting hit with.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  15. #15
    O/Siris
    Guest

    Re: O/Siris--are you still with sprint?

    In article <[email protected]>,
    [email protected] says...
    > I'm surprised your company got to keep its Sprint service. From what I
    > heard, every company that Norvergence resold service from basically
    > didn't get paid and all the cash disappeared, pretty much.
    >


    Oh, by the way, to be clear, we kept our SPCS service by swapping those
    phones from Norvergence to ourselves. And I'm surprised SPCS did it
    also. I am no finance expert, or legal, but I would have thought that
    transferring them from Norvergence's control (as far as SPCS is
    concerned, they were Norvergence lines, not "Company A" lines) would
    have been problematic in both senses.

    --
    R
    O/Siris
    -+-
    "A thing moderately good is not so good
    as it ought to be. Moderation in temper
    is always a virtue, but moderation in
    principle is always a vice."

    Thomas Paine, "The Rights of Man", 1792



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