Customer Service

"John Richards" <[email protected]> wrote in message news:<[email protected]>...
> "Tom" <[email protected]> wrote in message news:[email protected]...
> > The more hastle I cause incompetant
> > people the better the world will be!
>
> Not really. It's not your job to straighten people out or to seek retribution.
> There's a right way and a wrong way to handle disagreements. Sounds like
> you chose the wrong way.

If I hadn't hastled him, how would it have been better for me. Hey, I
didn't loose a thing. I got exactly what I wanted. I reported the
assistant manager to a senior supervisor. I have the facts on my side.
He did fail to properly serve me the customer. I am sure that it
doesn't look good for him. If I had just been a nice guy and accepted
what he said, we would still be overpaying for messaging. How should I
have acted that would have been better for me? Imagine if I had simply
left, politely, and went home, called customer service, and got my
plan changed. People would say, what's your problem, everything came
out OK. But because the manager called the police, I am now a victm. I
have a real complaint.

I wonder how many people are being overcharged by Sprint because of
these idiots. Maybe I did some good. The world needs hell raisers.

---

› See More: Customer Service

On 27 Aug 2004 20:00:17 -0700, [email protected] (Tom) wrote:

>"John Richards" <[email protected]> wrote in message news:<[email protected]>...
>> "Tom" <[email protected]> wrote in message news:[email protected]...
>> > The more hastle I cause incompetant
>> > people the better the world will be!
>>
>> Not really. It's not your job to straighten people out or to seek retribution.
>> There's a right way and a wrong way to handle disagreements. Sounds like
>> you chose the wrong way.
>
>If I hadn't hastled him, how would it have been better for me. Hey, I
>didn't loose a thing. I got exactly what I wanted. I reported the
>assistant manager to a senior supervisor. I have the facts on my side.
>He did fail to properly serve me the customer. I am sure that it
>doesn't look good for him. If I had just been a nice guy and accepted
>what he said, we would still be overpaying for messaging. How should I
>have acted that would have been better for me? Imagine if I had simply
>left, politely, and went home, called customer service, and got my
>plan changed. People would say, what's your problem, everything came
>out OK. But because the manager called the police, I am now a victm. I
>have a real complaint.
>
>I wonder how many people are being overcharged by Sprint because of
>these idiots. Maybe I did some good. The world needs hell raisers.


Whether nice or mean, you still left without the service you wanted.
You then went on line and got it. Don;t see where you hastling
employees got you anywhere but a false sense of superiority. And
regarding your story, there are two sides to every one, I am sure the
store has its side and it is just as convincing as yours and I am sure
they also claim to have the facts on their side.

"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Tom" <[email protected]> wrote in message
> news:[email protected]...
> > > Which store was this? In Topeka, KS? What plan are you currently on now?
> And
> > > lastly, it sounds like there is more to your story. Is there? I only ask
> as
> > > I can't believe a store manager (in any business) would call the police,
> > > unless voices were raised, and something else was said.
> > >
> > > Bob
> >
> >
> > The store was here in KC up on Barry road accross from Metro North.
> > Yes voices were raised. You missed the point. If I had just accepted
> > what the idiot had said my daughter would be paying $120 a year in
> > excessive fees. If the CS rep had been competant this would not have
> > happened. When voices are raised the manager should try to evaluate
> > the situation before ejecting a customer from the store who was not in
> > the wrong.
>
> Methinks some words might have been said in your conversation at the store,
> which haven't been repeated here.
>
> Bob

Me thinks you think to much and know too little.

Tom wrote:
> I think that I made it pretty clear from my first post that I was very
> angry. Did I threaten anyone, absolutely no. Was I loud, probably. But
> I would have never reached this point if the CS rep had just sold me
> what I had a right to. That's my point. The manager just assumed that
> his guy was the one in the right and that I was the jerk.

You simply do not get it. You may have been able to get a lot further without
yelling. That's what I'm trying to say.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

"Tom" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in message
news:<[email protected]>...
> > "Tom" <[email protected]> wrote in message
> > news:[email protected]...
> > > > Which store was this? In Topeka, KS? What plan are you currently on
now?
> > And
> > > > lastly, it sounds like there is more to your story. Is there? I only
ask
> > as
> > > > I can't believe a store manager (in any business) would call the
police,
> > > > unless voices were raised, and something else was said.
> > > >
> > > > Bob
> > >
> > >
> > > The store was here in KC up on Barry road accross from Metro North.
> > > Yes voices were raised. You missed the point. If I had just accepted
> > > what the idiot had said my daughter would be paying $120 a year in
> > > excessive fees. If the CS rep had been competant this would not have
> > > happened. When voices are raised the manager should try to evaluate
> > > the situation before ejecting a customer from the store who was not in
> > > the wrong.
> >
> > Methinks some words might have been said in your conversation at the
store,
> > which haven't been repeated here.
> >
> > Bob
>
> Me thinks you think to much and know too little.

Look, from what you've said, you were the one that got angry, the one that
raised his voice, and because of that, the manager called the cops. I have
no sympathy for your action or attitude at the store. I'm willing to bet
that if you had approached the situation calmly all the way through, it
wouldn't have ended the way it did.

Bob

Scott <[email protected]> wrote in message news:<[email protected]>...
> On 27 Aug 2004 20:00:17 -0700, [email protected] (Tom) wrote:
>
> >"John Richards" <[email protected]> wrote in message news:<[email protected]>...
> >> "Tom" <[email protected]> wrote in message news:[email protected]...
> >> > The more hastle I cause incompetant
> >> > people the better the world will be!
> >>
> >> Not really. It's not your job to straighten people out or to seek retribution.
> >> There's a right way and a wrong way to handle disagreements. Sounds like
> >> you chose the wrong way.
> >
> >If I hadn't hastled him, how would it have been better for me. Hey, I
> >didn't loose a thing. I got exactly what I wanted. I reported the
> >assistant manager to a senior supervisor. I have the facts on my side.
> >He did fail to properly serve me the customer. I am sure that it
> >doesn't look good for him. If I had just been a nice guy and accepted
> >what he said, we would still be overpaying for messaging. How should I
> >have acted that would have been better for me? Imagine if I had simply
> >left, politely, and went home, called customer service, and got my
> >plan changed. People would say, what's your problem, everything came
> >out OK. But because the manager called the police, I am now a victm. I
> >have a real complaint.
> >
> >I wonder how many people are being overcharged by Sprint because of
> >these idiots. Maybe I did some good. The world needs hell raisers.
>
>
> Whether nice or mean, you still left without the service you wanted.
> You then went on line and got it. Don;t see where you hastling
> employees got you anywhere but a false sense of superiority. And
> regarding your story, there are two sides to every one, I am sure the
> store has its side and it is just as convincing as yours and I am sure
> they also claim to have the facts on their side.


I enjoyed it. You live your life and I'll live mine. It would be
different had it been sel-distructive.

Steve Sobol <[email protected]> wrote in message news:<[email protected]>...
> Tom wrote:
> > I think that I made it pretty clear from my first post that I was very
> > angry. Did I threaten anyone, absolutely no. Was I loud, probably. But
> > I would have never reached this point if the CS rep had just sold me
> > what I had a right to. That's my point. The manager just assumed that
> > his guy was the one in the right and that I was the jerk.
>
> You simply do not get it. You may have been able to get a lot further without
> yelling. That's what I'm trying to say.


The guy just flat ass is refusing to sell me that which is listed in
their brochure. Do I reason with him? DAH!!!!!!!

Never did I ever exchange any words with the store manager. If you
have an irate and obnoxios customer, a competant store manager
intervenes in the discussion. If he had, the problem would have been
solved.

I walk into a Sprint Store. I demand to purchase an option that was
clearly available to me. Instead of getting that to which I had a
right, the manager calls the police. To me what ensued betwen my
demand and him calling the police is irrelavant. End of discussion!!!!

Tom wrote:

>>You simply do not get it. You may have been able to get a lot further without
>>yelling. That's what I'm trying to say.
>
> The guy just flat ass is refusing to sell me that which is listed in
> their brochure. Do I reason with him? DAH!!!!!!!

No, dumbass. You calmly talk to his manager instead. You don't need to deal
with the original guy at all if he's giving you information you know to be
incorrect.

I give up. I'm only telling you the same thing others have said. And again, for
about the fourth time, I'm not telling you you were wrong to be upset. I'm just
telling you it would have probably ended differently if you hadn't dealt with
the other guy the way you did.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

Tom wrote:

> I walk into a Sprint Store. I demand to purchase an option that was
> clearly available to me. Instead of getting that to which I had a
> right, the manager calls the police. To me what ensued betwen my
> demand and him calling the police is irrelavant. End of discussion!!!!

You're an idiot.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

And to add to what Steve said you are a hothead who doesn't deserve any
consideration.


"Steve Sobol" <[email protected]> wrote in message
news:[email protected]...
> Tom wrote:
>
> > I walk into a Sprint Store. I demand to purchase an option that was
> > clearly available to me. Instead of getting that to which I had a
> > right, the manager calls the police. To me what ensued betwen my
> > demand and him calling the police is irrelavant. End of discussion!!!!
>
> You're an idiot.
>
> --
> JustThe.net Internet & New Media Services, http://JustThe.net/
> Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) /
[email protected]
> PGP Key available from your friendly local key server (0xE3AE35ED)
> Apple Valley, California Nothing scares me anymore. I have three kids.

desi wrote:
> And to add to what Steve said you are a hothead who doesn't deserve any
> consideration.

Hey, I tend to be a lot more hotheaded than I should, too. But I try not to be
and I am at least aware that when you start going off on someone they are NOT
going to respond positively.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

Must just be you. I've been around for about 4 decades now and I've never
had anyone threaten to call the police on me.



"Tom" <[email protected]> wrote in message
news:[email protected]...
>I had a terrible experience in a Sprint Store. I asked the customer
> service agent behing the counter if they offered any cheaper
> alternatives to the Vision Pac for messaging only. He assured me that
> they didn't. I found a sales brochure in the store which offered
> messaging only options at substantially reduced rates. The CS rep flat
> ass refused to sell it to me. Finally I demanded to speak to a
> manager. The manager ordered me out of the store. I said I wasn't
> leaving until he spoke with me. He called the police. So I left.
>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.
>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.
>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

"Tom" <[email protected]> wrote in message
news:[email protected]...
>> Which store was this? In Topeka, KS? What plan are you currently on now?
>> And
>> lastly, it sounds like there is more to your story. Is there? I only ask
>> as
>> I can't believe a store manager (in any business) would call the police,
>> unless voices were raised, and something else was said.
>>
>> Bob
>
> Maybe I should put it this way. You walk into a Sprint Store. You ask
> to purchase an option that you are clearly eligible for. Instead of
> modifying you plan, they threaten to call the police. Gross
> incomptetance no matter who said what was said in what tone of voice.

That's bull****. I love the sign businesses used to post on their doors.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

Just because you are using their service doesn't mean they have to put up
with your bull****. You want customer service, try being civil.