Sprint PCS mistake of the month!

Every month Sprint screws up my billing statement. So I thought...maybe
I should dedicate 15 minutes to discuss it on usenet since i dedicate
one hour on the phone with these people each and every time it happens.
Last month it was overages from PCS to PCS calling even though I have
PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00

*******Featuring This Month***********

Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
reply) offered me 2 free months of PCS Vision. Naive me thinking it was
offered because of the 2 hours of my time wasted on the phone last
month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
to me, Sprint can't offer that kind of free service twice to the same
plan. But of course, it's might fault. So I must pay a combined total
of 32.67?! I should have known Brad was trying to decieve me and read my
TOS<<<Are you kidding me. I should treat each and every rep like a used
car salesman. These ****ing people are unbeliveable. I have had my
debacles with Cingular and T-Mobile in the past but nothing compared to
this level of putrid service. Every month something different and wrong.
Now for the first time, I also could not have that immediately credited
to my account. Instead, waiting for my credit next month, I am sure this
will lead to another phone call.


Inherently related, This whole month ahead billing is silliness. They do
it to complicate things for themselves and for me. How many minutes have
I spent explaining to a rep how to credit my account?! The icing on the
cake today was she (Renia) told me I should call back so as to give
Sprint time to calculate the tax due to credit since it is not
immediately apparent. Since when??? I call every month for a screw up
and they tell me what I should pay (after figuring out their mistakes)
at the same time as my phonecall.


Folks, Unbelievable. If I could save anyone the torment I would say DONT
JOIN SPRINT! I would leave them but I wouldn't give them the
satisfaction of paying a term fee. You better believe when my time is up
....They are gone and for GOOD!


******Until next month, This is theOne saying so long and may your
charges be hefty************

---

› See More: Sprint PCS mistake of the month!

theOne wrote:
> Every month Sprint screws up my billing statement. So I thought...maybe
> I should dedicate 15 minutes to discuss it on usenet since i dedicate
> one hour on the phone with these people each and every time it happens.
> Last month it was overages from PCS to PCS calling even though I have
> PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
>
> *******Featuring This Month***********
>
> Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
> reply) offered me 2 free months of PCS Vision. Naive me thinking it was
> offered because of the 2 hours of my time wasted on the phone last
> month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
> to me, Sprint can't offer that kind of free service twice to the same
> plan. But of course, it's might fault. So I must pay a combined total
> of 32.67?! I should have known Brad was trying to decieve me and read my
> TOS<<<Are you kidding me. I should treat each and every rep like a used
> car salesman. These ****ing people are unbeliveable. I have had my
> debacles with Cingular and T-Mobile in the past but nothing compared to
> this level of putrid service. Every month something different and wrong.
> Now for the first time, I also could not have that immediately credited
> to my account. Instead, waiting for my credit next month, I am sure this
> will lead to another phone call.
>
>
> Inherently related, This whole month ahead billing is silliness. They do
> it to complicate things for themselves and for me. How many minutes have
> I spent explaining to a rep how to credit my account?! The icing on the
> cake today was she (Renia) told me I should call back so as to give
> Sprint time to calculate the tax due to credit since it is not
> immediately apparent. Since when??? I call every month for a screw up
> and they tell me what I should pay (after figuring out their mistakes)
> at the same time as my phonecall.
>
>
> Folks, Unbelievable. If I could save anyone the torment I would say DONT
> JOIN SPRINT! I would leave them but I wouldn't give them the
> satisfaction of paying a term fee. You better believe when my time is up
> ...They are gone and for GOOD!
>
>
> ******Until next month, This is theOne saying so long and may your
> charges be hefty************





UPDATE *****

Another call made today. Rep #2 sees nothing of the credit notes for
November's bill so I have to explain to her again what happened. She
gives me a credit of (PCS Vision $15.00 + $5.00) which was taken off
today. I will not be in the least bit suprised when my November bill
comes with no credit.



I Hate Sprint

"theOne" <[email protected]> wrote in message
news:[email protected]...
> Every month Sprint screws up my billing statement. So I thought...maybe
> I should dedicate 15 minutes to discuss it on usenet since i dedicate
> one hour on the phone with these people each and every time it happens.
> Last month it was overages from PCS to PCS calling even though I have
> PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
>
> *******Featuring This Month***********
>
> Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
> reply) offered me 2 free months of PCS Vision. Naive me thinking it was
> offered because of the 2 hours of my time wasted on the phone last
> month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
> to me, Sprint can't offer that kind of free service twice to the same
> plan. But of course, it's might fault. So I must pay a combined total
> of 32.67?! I should have known Brad was trying to decieve me and read my
> TOS<<<Are you kidding me. I should treat each and every rep like a used
> car salesman. These ****ing people are unbeliveable. I have had my
> debacles with Cingular and T-Mobile in the past but nothing compared to
> this level of putrid service. Every month something different and wrong.
> Now for the first time, I also could not have that immediately credited
> to my account. Instead, waiting for my credit next month, I am sure this
> will lead to another phone call.
>
>
> Inherently related, This whole month ahead billing is silliness. They do
> it to complicate things for themselves and for me. How many minutes have
> I spent explaining to a rep how to credit my account?! The icing on the
> cake today was she (Renia) told me I should call back so as to give
> Sprint time to calculate the tax due to credit since it is not
> immediately apparent. Since when??? I call every month for a screw up
> and they tell me what I should pay (after figuring out their mistakes)
> at the same time as my phonecall.
>
>
> Folks, Unbelievable. If I could save anyone the torment I would say DONT
> JOIN SPRINT! I would leave them but I wouldn't give them the
> satisfaction of paying a term fee. You better believe when my time is up
> ...They are gone and for GOOD!

I'm replying here, as you have already called me out in another thread.
Sounds like you have multiple phones on the account and there is a simple
coding problem on your account. The next time you call SPCS, be nice and ask
the rep to review your account. Get their name and their employee code
number. Find out specifically what has been typed in on the notes on your
account.

Before you do, list out some additional details here on your plan. Which
plan are you one, how many phones etc? Someone, yours truly or one of the
other long time posters here, might be able to provide some additional
insight to get the account fixed.

Bob

Bob Smith wrote:
> "theOne" <[email protected]> wrote in message
> news:[email protected]...
>
>>Every month Sprint screws up my billing statement. So I thought...maybe
>>I should dedicate 15 minutes to discuss it on usenet since i dedicate
>>one hour on the phone with these people each and every time it happens.
>>Last month it was overages from PCS to PCS calling even though I have
>>PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
>>
>>*******Featuring This Month***********
>>
>>Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
>>reply) offered me 2 free months of PCS Vision. Naive me thinking it was
>>offered because of the 2 hours of my time wasted on the phone last
>>month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
>>to me, Sprint can't offer that kind of free service twice to the same
>>plan. But of course, it's might fault. So I must pay a combined total
>>of 32.67?! I should have known Brad was trying to decieve me and read my
>>TOS<<<Are you kidding me. I should treat each and every rep like a used
>>car salesman. These ****ing people are unbeliveable. I have had my
>>debacles with Cingular and T-Mobile in the past but nothing compared to
>>this level of putrid service. Every month something different and wrong.
>>Now for the first time, I also could not have that immediately credited
>>to my account. Instead, waiting for my credit next month, I am sure this
>>will lead to another phone call.
>>
>>
>>Inherently related, This whole month ahead billing is silliness. They do
>>it to complicate things for themselves and for me. How many minutes have
>>I spent explaining to a rep how to credit my account?! The icing on the
>>cake today was she (Renia) told me I should call back so as to give
>>Sprint time to calculate the tax due to credit since it is not
>>immediately apparent. Since when??? I call every month for a screw up
>>and they tell me what I should pay (after figuring out their mistakes)
>>at the same time as my phonecall.
>>
>>
>>Folks, Unbelievable. If I could save anyone the torment I would say DONT
>>JOIN SPRINT! I would leave them but I wouldn't give them the
>>satisfaction of paying a term fee. You better believe when my time is up
>>...They are gone and for GOOD!
>
>
> I'm replying here, as you have already called me out in another thread.
> Sounds like you have multiple phones on the account and there is a simple
> coding problem on your account. The next time you call SPCS, be nice and ask
> the rep to review your account. Get their name and their employee code
> number. Find out specifically what has been typed in on the notes on your
> account.
>
> Before you do, list out some additional details here on your plan. Which
> plan are you one, how many phones etc? Someone, yours truly or one of the
> other long time posters here, might be able to provide some additional
> insight to get the account fixed.
>
> Bob
>
>

I am on the Midwest area wide 1000 minutes (45.00) plus add. phone
(20.00) plus pcs to pcs (5.00 because of 1 yr. contract). I have two
8200s. The pcs to pcs has been the forefront of my problems for 3
months. Each month it is a coding problem. And each month a rep
recognizes the problem and assures me its fixed. First it was the wrong
area codes put in. Then only one phone took the PCS to PCS. The it was
fixed. Then only one phone had PCS to PCS again but spradicly mind you.
Some PCS calling was annotated by the cell phone icons, some now. I had
to go into each individual outgoing call of one phone and match it with
the incoming of the other phone. This totaled more then $50.00 in
overage! BTW, Sprint never tallied these calls themselves. It was pushed
to tech support and I never recieved a response. Most recently (this
month) they charged me ($5.00 x 2) for PCS2PCS when it should only be
half that. It seems that I am the only PCS customer to sign up for a 1
year agreement as Sprint has the hardest time trying to figure my
account out. Other then that I ALWAYS get the Rep name and ID but in
the most recent problem, it means nothing. Brad (Rep ID 3489) offered me
Free PCS vision for 2 months on October 2. Understand, I would never
pay for this service as I have a data cable and think it's a complete
waste of money for my needs. However free is free so I took it. Now, on
the October bill they have prorated me back to Oct 2 for this service
and charged me in full for this month and next (until end of billing
cycle). After explaining this to a rep yesterday, she acted as though it
was my fault. As if I would go out of my way, waste my time calling them
just to have this vision service for a couple of weeks? She can't
contact Brad because he is not in the system any longer but does notice
his notes. In them he states nothing in regard to it being free. She
tells me that Sprint only offers that once to customers as if I am a
liar and am fabricating this whole thing up (I have better things to do
with my time!

After lecturing me like a pupil and finally agreeing to take it off she
then tells me that some will come off next month's bill and some
(previous prorate) now. So I say ok, looks like I will be calling
again..Wink, Wink... As well, she can't tell me the total due now
because tax info is not immediately available to them even though it has
been every other time I have called. (I have recieved a credit every
month due to error for the last 3-4 months). So she says call back in 2
hours. I call back immediately to a lady and she tells me what the total
credit (inc. tax) is. WOW!!! I am suprised. Not really. She also looks
at the previous notes and sees nothing mentioned of a $20.00 (the
remainder of my credit) to come off on next month's bill. Suprise Again!
Not really.


All in All Bob, I am just totally fed up for the seemingly poorly
managed system Sprint operates and these constant hassles. I wouldn't
even mind the termination fee so much (as I think it could be taken off
if I persisted and explained each and every mistake Sprint has made).
But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
could just go back to my old GSM plan with T-Mobile.


To Quote Yoda if he were a Sprint Customer, "Frustrated with these
people, I am..yeeesss!"

"theOne" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
> > "theOne" <[email protected]> wrote in message
> > news:[email protected]...
> >
> >>Every month Sprint screws up my billing statement. So I thought...maybe
> >>I should dedicate 15 minutes to discuss it on usenet since i dedicate
> >>one hour on the phone with these people each and every time it happens.
> >>Last month it was overages from PCS to PCS calling even though I have
> >>PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
> >>
> >>*******Featuring This Month***********
> >>
> >>Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
> >>reply) offered me 2 free months of PCS Vision. Naive me thinking it was
> >>offered because of the 2 hours of my time wasted on the phone last
> >>month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
> >>to me, Sprint can't offer that kind of free service twice to the same
> >>plan. But of course, it's might fault. So I must pay a combined total
> >>of 32.67?! I should have known Brad was trying to decieve me and read my
> >>TOS<<<Are you kidding me. I should treat each and every rep like a used
> >>car salesman. These ****ing people are unbeliveable. I have had my
> >>debacles with Cingular and T-Mobile in the past but nothing compared to
> >>this level of putrid service. Every month something different and wrong.
> >>Now for the first time, I also could not have that immediately credited
> >>to my account. Instead, waiting for my credit next month, I am sure this
> >>will lead to another phone call.
> >>
> >>
> >>Inherently related, This whole month ahead billing is silliness. They do
> >>it to complicate things for themselves and for me. How many minutes have
> >>I spent explaining to a rep how to credit my account?! The icing on the
> >>cake today was she (Renia) told me I should call back so as to give
> >>Sprint time to calculate the tax due to credit since it is not
> >>immediately apparent. Since when??? I call every month for a screw up
> >>and they tell me what I should pay (after figuring out their mistakes)
> >>at the same time as my phonecall.
> >>
> >>
> >>Folks, Unbelievable. If I could save anyone the torment I would say DONT
> >>JOIN SPRINT! I would leave them but I wouldn't give them the
> >>satisfaction of paying a term fee. You better believe when my time is up
> >>...They are gone and for GOOD!
> >
> >
> > I'm replying here, as you have already called me out in another thread.
> > Sounds like you have multiple phones on the account and there is a
simple
> > coding problem on your account. The next time you call SPCS, be nice and
ask
> > the rep to review your account. Get their name and their employee code
> > number. Find out specifically what has been typed in on the notes on
your
> > account.
> >
> > Before you do, list out some additional details here on your plan. Which
> > plan are you one, how many phones etc? Someone, yours truly or one of
the
> > other long time posters here, might be able to provide some additional
> > insight to get the account fixed.
> >
> > Bob
> >
> >
>
> I am on the Midwest area wide 1000 minutes (45.00) plus add. phone
> (20.00) plus pcs to pcs (5.00 because of 1 yr. contract). I have two
> 8200s. The pcs to pcs has been the forefront of my problems for 3
> months. Each month it is a coding problem. And each month a rep
> recognizes the problem and assures me its fixed. First it was the wrong
> area codes put in. Then only one phone took the PCS to PCS. The it was
> fixed. Then only one phone had PCS to PCS again but spradicly mind you.
> Some PCS calling was annotated by the cell phone icons, some now. I had
> to go into each individual outgoing call of one phone and match it with
> the incoming of the other phone. This totaled more then $50.00 in
> overage! BTW, Sprint never tallied these calls themselves. It was pushed
> to tech support and I never recieved a response. Most recently (this
> month) they charged me ($5.00 x 2) for PCS2PCS when it should only be
> half that. It seems that I am the only PCS customer to sign up for a 1
> year agreement as Sprint has the hardest time trying to figure my
> account out. Other then that I ALWAYS get the Rep name and ID but in
> the most recent problem, it means nothing. Brad (Rep ID 3489) offered me
> Free PCS vision for 2 months on October 2. Understand, I would never
> pay for this service as I have a data cable and think it's a complete
> waste of money for my needs. However free is free so I took it. Now, on
> the October bill they have prorated me back to Oct 2 for this service
> and charged me in full for this month and next (until end of billing
> cycle). After explaining this to a rep yesterday, she acted as though it
> was my fault. As if I would go out of my way, waste my time calling them
> just to have this vision service for a couple of weeks? She can't
> contact Brad because he is not in the system any longer but does notice
> his notes. In them he states nothing in regard to it being free. She
> tells me that Sprint only offers that once to customers as if I am a
> liar and am fabricating this whole thing up (I have better things to do
> with my time!
>
> After lecturing me like a pupil and finally agreeing to take it off she
> then tells me that some will come off next month's bill and some
> (previous prorate) now. So I say ok, looks like I will be calling
> again..Wink, Wink... As well, she can't tell me the total due now
> because tax info is not immediately available to them even though it has
> been every other time I have called. (I have recieved a credit every
> month due to error for the last 3-4 months). So she says call back in 2
> hours. I call back immediately to a lady and she tells me what the total
> credit (inc. tax) is. WOW!!! I am suprised. Not really. She also looks
> at the previous notes and sees nothing mentioned of a $20.00 (the
> remainder of my credit) to come off on next month's bill. Suprise Again!
> Not really.
>
>
> All in All Bob, I am just totally fed up for the seemingly poorly
> managed system Sprint operates and these constant hassles. I wouldn't
> even mind the termination fee so much (as I think it could be taken off
> if I persisted and explained each and every mistake Sprint has made).
> But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
> could just go back to my old GSM plan with T-Mobile.
>
>
> To Quote Yoda if he were a Sprint Customer, "Frustrated with these
> people, I am..yeeesss!"

I hate to ask you to go through the motion of calling up CS yet one more
time, but that's what I'm going to do. When you get Claire's voice prompt,
say Cancel service. You will be sent to the cancellation / retention dept,
which is the highest rung on the CS ladder. Politely re-explain the problem
to the rep, ask them to review all the notes on the file, and see whether
all the changes have been made, and if the coding on the account and for
both phones has been corrected.

Ask them to remove the Vision option, since you don't need that, even if you
do get it free for one more month.

If they can't fix the coding on the account, no one can.

Bob

Bob Smith wrote:
> "theOne" <[email protected]> wrote in message
> news:[email protected]...
>
>>Bob Smith wrote:
>>
>>>"theOne" <[email protected]> wrote in message
>>>news:[email protected]...
>>>
>>>
>>>>Every month Sprint screws up my billing statement. So I thought...maybe
>>>>I should dedicate 15 minutes to discuss it on usenet since i dedicate
>>>>one hour on the phone with these people each and every time it happens.
>>>>Last month it was overages from PCS to PCS calling even though I have
>>>>PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
>>>>
>>>>*******Featuring This Month***********
>>>>
>>>>Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
>>>>reply) offered me 2 free months of PCS Vision. Naive me thinking it was
>>>>offered because of the 2 hours of my time wasted on the phone last
>>>>month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
>>>>to me, Sprint can't offer that kind of free service twice to the same
>>>>plan. But of course, it's might fault. So I must pay a combined total
>>>>of 32.67?! I should have known Brad was trying to decieve me and read my
>>>>TOS<<<Are you kidding me. I should treat each and every rep like a used
>>>>car salesman. These ****ing people are unbeliveable. I have had my
>>>>debacles with Cingular and T-Mobile in the past but nothing compared to
>>>>this level of putrid service. Every month something different and wrong.
>>>>Now for the first time, I also could not have that immediately credited
>>>>to my account. Instead, waiting for my credit next month, I am sure this
>>>>will lead to another phone call.
>>>>
>>>>
>>>>Inherently related, This whole month ahead billing is silliness. They do
>>>>it to complicate things for themselves and for me. How many minutes have
>>>>I spent explaining to a rep how to credit my account?! The icing on the
>>>>cake today was she (Renia) told me I should call back so as to give
>>>>Sprint time to calculate the tax due to credit since it is not
>>>>immediately apparent. Since when??? I call every month for a screw up
>>>>and they tell me what I should pay (after figuring out their mistakes)
>>>>at the same time as my phonecall.
>>>>
>>>>
>>>>Folks, Unbelievable. If I could save anyone the torment I would say DONT
>>>>JOIN SPRINT! I would leave them but I wouldn't give them the
>>>>satisfaction of paying a term fee. You better believe when my time is up
>>>>...They are gone and for GOOD!
>>>
>>>
>>>I'm replying here, as you have already called me out in another thread.
>>>Sounds like you have multiple phones on the account and there is a
>
> simple
>
>>>coding problem on your account. The next time you call SPCS, be nice and
>
> ask
>
>>>the rep to review your account. Get their name and their employee code
>>>number. Find out specifically what has been typed in on the notes on
>
> your
>
>>>account.
>>>
>>>Before you do, list out some additional details here on your plan. Which
>>>plan are you one, how many phones etc? Someone, yours truly or one of
>
> the
>
>>>other long time posters here, might be able to provide some additional
>>>insight to get the account fixed.
>>>
>>>Bob
>>>
>>>
>>
>>I am on the Midwest area wide 1000 minutes (45.00) plus add. phone
>>(20.00) plus pcs to pcs (5.00 because of 1 yr. contract). I have two
>>8200s. The pcs to pcs has been the forefront of my problems for 3
>>months. Each month it is a coding problem. And each month a rep
>>recognizes the problem and assures me its fixed. First it was the wrong
>>area codes put in. Then only one phone took the PCS to PCS. The it was
>>fixed. Then only one phone had PCS to PCS again but spradicly mind you.
>>Some PCS calling was annotated by the cell phone icons, some now. I had
>>to go into each individual outgoing call of one phone and match it with
>>the incoming of the other phone. This totaled more then $50.00 in
>>overage! BTW, Sprint never tallied these calls themselves. It was pushed
>>to tech support and I never recieved a response. Most recently (this
>>month) they charged me ($5.00 x 2) for PCS2PCS when it should only be
>>half that. It seems that I am the only PCS customer to sign up for a 1
>>year agreement as Sprint has the hardest time trying to figure my
>>account out. Other then that I ALWAYS get the Rep name and ID but in
>>the most recent problem, it means nothing. Brad (Rep ID 3489) offered me
>> Free PCS vision for 2 months on October 2. Understand, I would never
>>pay for this service as I have a data cable and think it's a complete
>>waste of money for my needs. However free is free so I took it. Now, on
>>the October bill they have prorated me back to Oct 2 for this service
>>and charged me in full for this month and next (until end of billing
>>cycle). After explaining this to a rep yesterday, she acted as though it
>>was my fault. As if I would go out of my way, waste my time calling them
>>just to have this vision service for a couple of weeks? She can't
>>contact Brad because he is not in the system any longer but does notice
>>his notes. In them he states nothing in regard to it being free. She
>>tells me that Sprint only offers that once to customers as if I am a
>>liar and am fabricating this whole thing up (I have better things to do
>>with my time!
>>
>>After lecturing me like a pupil and finally agreeing to take it off she
>>then tells me that some will come off next month's bill and some
>>(previous prorate) now. So I say ok, looks like I will be calling
>>again..Wink, Wink... As well, she can't tell me the total due now
>>because tax info is not immediately available to them even though it has
>>been every other time I have called. (I have recieved a credit every
>>month due to error for the last 3-4 months). So she says call back in 2
>>hours. I call back immediately to a lady and she tells me what the total
>>credit (inc. tax) is. WOW!!! I am suprised. Not really. She also looks
>>at the previous notes and sees nothing mentioned of a $20.00 (the
>>remainder of my credit) to come off on next month's bill. Suprise Again!
>>Not really.
>>
>>
>>All in All Bob, I am just totally fed up for the seemingly poorly
>>managed system Sprint operates and these constant hassles. I wouldn't
>>even mind the termination fee so much (as I think it could be taken off
>>if I persisted and explained each and every mistake Sprint has made).
>>But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
>>could just go back to my old GSM plan with T-Mobile.
>>
>>
>>To Quote Yoda if he were a Sprint Customer, "Frustrated with these
>>people, I am..yeeesss!"
>
>
> I hate to ask you to go through the motion of calling up CS yet one more
> time, but that's what I'm going to do. When you get Claire's voice prompt,
> say Cancel service. You will be sent to the cancellation / retention dept,
> which is the highest rung on the CS ladder. Politely re-explain the problem
> to the rep, ask them to review all the notes on the file, and see whether
> all the changes have been made, and if the coding on the account and for
> both phones has been corrected.
>
> Ask them to remove the Vision option, since you don't need that, even if you
> do get it free for one more month.
>
> If they can't fix the coding on the account, no one can.
>
> Bob
>
>
Thanks, I will try that.Btw, PCS vision was allegedly taken off
yesterday by both reps' accounts but I will double check that too.

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theOne <[email protected]> wrote:
>
> All in All Bob, I am just totally fed up for the seemingly poorly
> managed system Sprint operates and these constant hassles. I wouldn't
> even mind the termination fee so much (as I think it could be taken off
> if I persisted and explained each and every mistake Sprint has made).
> But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
> could just go back to my old GSM plan with T-Mobile.
>

You could probably make all your money back on the phones by selling
them on EBay!

I wish you luck and feel your pain. For me, all the painful periods
that I have had with customer service [twice in the past] have been, for
the most part, rectified, and now I take complete notes and make them
verify clearly before they get off of the phone.

- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
Spammers please contact me at [email protected].

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Bob Smith wrote:
> "theOne" <[email protected]> wrote in message
> news:[email protected]...
>
>>Bob Smith wrote:
>>
>>>"theOne" <[email protected]> wrote in message
>>>news:[email protected]...
>>>
>>>
>>>>Every month Sprint screws up my billing statement. So I thought...maybe
>>>>I should dedicate 15 minutes to discuss it on usenet since i dedicate
>>>>one hour on the phone with these people each and every time it happens.
>>>>Last month it was overages from PCS to PCS calling even though I have
>>>>PCS to PCS ($5.00 cuz 1 yr plan) in excess of $50.00
>>>>
>>>>*******Featuring This Month***********
>>>>
>>>>Double Charge of PCS TO PCS ($5.00 x2) and my friend Brad (customer
>>>>reply) offered me 2 free months of PCS Vision. Naive me thinking it was
>>>>offered because of the 2 hours of my time wasted on the phone last
>>>>month, I accepted. Now, "Brad" isn't in the system" anymore and unknown
>>>>to me, Sprint can't offer that kind of free service twice to the same
>>>>plan. But of course, it's might fault. So I must pay a combined total
>>>>of 32.67?! I should have known Brad was trying to decieve me and read my
>>>>TOS<<<Are you kidding me. I should treat each and every rep like a used
>>>>car salesman. These ****ing people are unbeliveable. I have had my
>>>>debacles with Cingular and T-Mobile in the past but nothing compared to
>>>>this level of putrid service. Every month something different and wrong.
>>>>Now for the first time, I also could not have that immediately credited
>>>>to my account. Instead, waiting for my credit next month, I am sure this
>>>>will lead to another phone call.
>>>>
>>>>
>>>>Inherently related, This whole month ahead billing is silliness. They do
>>>>it to complicate things for themselves and for me. How many minutes have
>>>>I spent explaining to a rep how to credit my account?! The icing on the
>>>>cake today was she (Renia) told me I should call back so as to give
>>>>Sprint time to calculate the tax due to credit since it is not
>>>>immediately apparent. Since when??? I call every month for a screw up
>>>>and they tell me what I should pay (after figuring out their mistakes)
>>>>at the same time as my phonecall.
>>>>
>>>>
>>>>Folks, Unbelievable. If I could save anyone the torment I would say DONT
>>>>JOIN SPRINT! I would leave them but I wouldn't give them the
>>>>satisfaction of paying a term fee. You better believe when my time is up
>>>>...They are gone and for GOOD!
>>>
>>>
>>>I'm replying here, as you have already called me out in another thread.
>>>Sounds like you have multiple phones on the account and there is a
>
> simple
>
>>>coding problem on your account. The next time you call SPCS, be nice and
>
> ask
>
>>>the rep to review your account. Get their name and their employee code
>>>number. Find out specifically what has been typed in on the notes on
>
> your
>
>>>account.
>>>
>>>Before you do, list out some additional details here on your plan. Which
>>>plan are you one, how many phones etc? Someone, yours truly or one of
>
> the
>
>>>other long time posters here, might be able to provide some additional
>>>insight to get the account fixed.
>>>
>>>Bob
>>>
>>>
>>
>>I am on the Midwest area wide 1000 minutes (45.00) plus add. phone
>>(20.00) plus pcs to pcs (5.00 because of 1 yr. contract). I have two
>>8200s. The pcs to pcs has been the forefront of my problems for 3
>>months. Each month it is a coding problem. And each month a rep
>>recognizes the problem and assures me its fixed. First it was the wrong
>>area codes put in. Then only one phone took the PCS to PCS. The it was
>>fixed. Then only one phone had PCS to PCS again but spradicly mind you.
>>Some PCS calling was annotated by the cell phone icons, some now. I had
>>to go into each individual outgoing call of one phone and match it with
>>the incoming of the other phone. This totaled more then $50.00 in
>>overage! BTW, Sprint never tallied these calls themselves. It was pushed
>>to tech support and I never recieved a response. Most recently (this
>>month) they charged me ($5.00 x 2) for PCS2PCS when it should only be
>>half that. It seems that I am the only PCS customer to sign up for a 1
>>year agreement as Sprint has the hardest time trying to figure my
>>account out. Other then that I ALWAYS get the Rep name and ID but in
>>the most recent problem, it means nothing. Brad (Rep ID 3489) offered me
>> Free PCS vision for 2 months on October 2. Understand, I would never
>>pay for this service as I have a data cable and think it's a complete
>>waste of money for my needs. However free is free so I took it. Now, on
>>the October bill they have prorated me back to Oct 2 for this service
>>and charged me in full for this month and next (until end of billing
>>cycle). After explaining this to a rep yesterday, she acted as though it
>>was my fault. As if I would go out of my way, waste my time calling them
>>just to have this vision service for a couple of weeks? She can't
>>contact Brad because he is not in the system any longer but does notice
>>his notes. In them he states nothing in regard to it being free. She
>>tells me that Sprint only offers that once to customers as if I am a
>>liar and am fabricating this whole thing up (I have better things to do
>>with my time!
>>
>>After lecturing me like a pupil and finally agreeing to take it off she
>>then tells me that some will come off next month's bill and some
>>(previous prorate) now. So I say ok, looks like I will be calling
>>again..Wink, Wink... As well, she can't tell me the total due now
>>because tax info is not immediately available to them even though it has
>>been every other time I have called. (I have recieved a credit every
>>month due to error for the last 3-4 months). So she says call back in 2
>>hours. I call back immediately to a lady and she tells me what the total
>>credit (inc. tax) is. WOW!!! I am suprised. Not really. She also looks
>>at the previous notes and sees nothing mentioned of a $20.00 (the
>>remainder of my credit) to come off on next month's bill. Suprise Again!
>>Not really.
>>
>>
>>All in All Bob, I am just totally fed up for the seemingly poorly
>>managed system Sprint operates and these constant hassles. I wouldn't
>>even mind the termination fee so much (as I think it could be taken off
>>if I persisted and explained each and every mistake Sprint has made).
>>But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
>>could just go back to my old GSM plan with T-Mobile.
>>
>>
>>To Quote Yoda if he were a Sprint Customer, "Frustrated with these
>>people, I am..yeeesss!"
>
>
> I hate to ask you to go through the motion of calling up CS yet one more
> time, but that's what I'm going to do. When you get Claire's voice prompt,
> say Cancel service. You will be sent to the cancellation / retention dept,
> which is the highest rung on the CS ladder. Politely re-explain the problem
> to the rep, ask them to review all the notes on the file, and see whether
> all the changes have been made, and if the coding on the account and for
> both phones has been corrected.
>
> Ask them to remove the Vision option, since you don't need that, even if you
> do get it free for one more month.
>
> If they can't fix the coding on the account, no one can.
>
> Bob
>
>
Didn't connect to Retention Dept. with that Voice command. Still took me
to CS but then they forwarded me after I adamantly stressed my concerns.

Then, the line was really broken up and had much static (calling from a
Land line on my end). I am assured the problem is resolved and only time
will tell for sure I guess. One positive thing was that although they
strongly stressed for me to wait until next month to recieve the
remainder of my credit, I was able to get that amount (20.00) taken off
this month's bill due.


That is great Bob, cuz I am not rich.. That $20.00 could gain interest
in my portfolio Just a shame i had to fight so hard for what was
rightfully mine to begin with.

Thomas T. Veldhouse wrote:
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> Hash: SHA1
>
> theOne <[email protected]> wrote:
>
>>All in All Bob, I am just totally fed up for the seemingly poorly
>>managed system Sprint operates and these constant hassles. I wouldn't
>>even mind the termination fee so much (as I think it could be taken off
>>if I persisted and explained each and every mistake Sprint has made).
>>But then I am out on the loss of my two Sanyo PM-8200s too! I wish I
>>could just go back to my old GSM plan with T-Mobile.
>>
>
>
> You could probably make all your money back on the phones by selling
> them on EBay!
>
> I wish you luck and feel your pain. For me, all the painful periods
> that I have had with customer service [twice in the past] have been, for
> the most part, rectified, and now I take complete notes and make them
> verify clearly before they get off of the phone.
>
> - --
> Thomas T. Veldhouse
>


Tom,
I guess E-bay would be a viable outlet. Thanks for the suggestion. I
figure now that my account has been fixed, I would have to fight pretty
dilegently for that no TERM fee. More time then I am willing to spend on
the phone at this point. They have worn me out and I don't wanna talk to
them until next month (next bill

I also take complete notes along with every bit of rep ID info. As well,
I verify and reverify such as the case with the PCS Vision. I can't
understand what the man's intentions were in signing me up for PCS
vision. Another rep tole me there was no commission involved and then
another told me he couldn't have possible accidently given me another 2
free month (knowing I had recieved it in the past) as if the system
wouldn't allow it.

***Is there an incentive involved in doing this Bob?**** That Brad
Character did seem kinda strange. He gave me the credit on my account
for calls that I had tallied up without even really checking my account
(no hold time, pretty fast).


Anyways, my wife just wants to stick it out for the remainder of our
service plan. We will see........Until next month...SO LONG!

"theOne" <[email protected]> wrote in message
news:[email protected]...

<snipped>
> ***Is there an incentive involved in doing this Bob?**** That Brad
> Character did seem kinda strange. He gave me the credit on my account
> for calls that I had tallied up without even really checking my account
> (no hold time, pretty fast).

Incentive on adding Vision? I don't know. Maybe ... As to the credit Brad
applied, the CS reps do have some leeway in applying a certain amount of
credit right off the top, if the complaint is valid.
>
>
> Anyways, my wife just wants to stick it out for the remainder of our
> service plan. We will see........Until next month...SO LONG!

Pipe in when you do get your next invoice and let us know ...

Bob

Bob Smith wrote:
> "theOne" <[email protected]> wrote in message
> news:[email protected]...
>
> <snipped>
>
>>***Is there an incentive involved in doing this Bob?**** That Brad
>>Character did seem kinda strange. He gave me the credit on my account
>>for calls that I had tallied up without even really checking my account
>>(no hold time, pretty fast).
>
>
> Incentive on adding Vision? I don't know. Maybe ... As to the credit Brad
> applied, the CS reps do have some leeway in applying a certain amount of
> credit right off the top, if the complaint is valid.
>
>>
>>Anyways, my wife just wants to stick it out for the remainder of our
>>service plan. We will see........Until next month...SO LONG!
>
>
> Pipe in when you do get your next invoice and let us know ...
>
> Bob
>
>
Will do.

theOne <[email protected]> wrote:
> All in All Bob, I am just totally fed up for the seemingly poorly
> managed system Sprint operates and these constant hassles. I
> wouldn't even mind the termination fee so much (as I think it
> could be taken off if I persisted and explained each and every
> mistake Sprint has made). But then I am out on the loss of my
> two Sanyo PM-8200s too! I wish I could just go back to my
> old GSM plan with T-Mobile.

ANYTHING can be removed, but at least in Collections we would *not* remove
the $150 cancellation penalty charge. Why should we? You want me to (in
theory) fix the problem by contacting the service reps in some other
department? You want me to check on your account every month to make sure
you aren't getting incorrectly billed? No problem. At the Collections
site I worked at (there are 3, all in the USA) there was a team dedicated
to nothing but watching accounts like yours for several months to make
sure things were "fixed", so that we didn't lose you as a customer. It
was unofficial, but we did it, and we kept customers we would otherwise
lose by working in-house on these issues. I think someone else mentioned
it later in this thread but the Cancellation dept. has awesome technical
powers compared to the rest of us.


Kevin M.
"Know your enemy, and know yourself; in one-thousand battles
you shall never be in peril." -- Sun Tzu, *The Art of War*
"Contentment... Complacency... Catastrophe!" -- Joseph Chevalier

theOne wrote:
> Every month Sprint screws up my billing statement. So I

Not once have I had a billing problem with Sprint in 3 years.

--
Phil, Squid-in-Training

In article <Q28ed.22538$Qv5.16113
@newssvr33.news.prodigy.com>,=20
[email protected] says...
> Most recently (this=20
> month) they charged me ($5.00 x 2) for PCS2PCS when it should only be=20
> half that. It seems that I am the only PCS customer to sign up for a 1=20
> year agreement as Sprint has the hardest time trying to figure my=20
> account out.
>=20

That was stupid, certainly. I suspect the base problem is=20
that you're on an area-wide plan, and they keep attaching=20
the nationwide plan attachment. There *is* a difference.

Also, you don't mention the possibility, but if either=20
phone is outside of its "local" calling area (called=20
"traveling") then PCS2PCS minutes do not apply.

--=20
R=D8=DF
O/Siris
-+-
**A thing moderately good is not so good as it=20
ought to be. Moderation in temper is always a=20
virtue, but moderation in principle is always a
vice.**
-Thomas Paine. The Rights of Man. 1792-