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  1. #1
    J Naini
    Guest
    I have used a Sanyo SCP-4900 for over a year without any problems. For about
    3 months, my incoming calls are intermittently going directly to voice mail.
    The location of the phone does not seem to matter. I talked to Sprint
    technical folks twice who suggested that I exit voice mail gracefully (**)
    and turn off the phone for at least one minute several times a day. This all
    sounds unacceptable to me as a service level. Has anyone had this problem,
    or can shed a light as to why it is happening? I am considering leaving
    Sprint.

    Paying $40 for voice mail Sprint services,

    JN





    See More: Incoming calls going directly to voice mail




  2. #2
    Neon Knight
    Guest

    Re: Incoming calls going directly to voice mail

    "J Naini" <[email protected]> wrote in
    news[email protected]:

    > I have used a Sanyo SCP-4900 for over a year without any problems.
    > For about 3 months, my incoming calls are intermittently going
    > directly to voice mail.
    > Has anyone had this problem, or can shed a
    > light as to why it is happening? I am considering leaving Sprint.



    Yes, it's quite simple. Demand exceeds capacity. Sprint keeps selling
    new service even though they don't have the capacity to handle it all. I
    had Sprint for many years, could not beat their sound quality but around
    a year ago, I started seeing the same problem as you, calls going
    directly to voicemail without the phone ringing and it got progressively
    worse. I changed phones, same problem. I finally gave up and switched to
    Nextel.



  3. #3

    Re: Incoming calls going directly to voice mail

    Exiting voicemail by pressing ** and turning off the power several
    times a day will not make any difference. That's just a phony stock
    solution they give out. Calls going to VM is a CDMA technology and
    network flaw that will always be around. Not much can be done about
    it. On rare occasions this can however be caused by bad provisioning
    with your account or a phone that is not programmed correctly. A call
    to tech support and asking for an "account reload" might be worth a
    shot but it is a long shot that it will help any.




  4. #4

    Re: Incoming calls going directly to voice mail

    This particular problem has nothing to do with capacity in most cases.
    That's just a myth. CDMA uses a different type of slot cycle than
    GSM/TDMA. CDMA is simply more prone to incoming call failure.




  5. #5

    Re: Incoming calls going directly to voice mail

    This particular problem has nothing to do with capacity in most cases.
    That's just a myth. CDMA uses a different type of slot cycle than
    GSM/TDMA. CDMA is simply more prone to incoming call failure.




  6. #6
    jt
    Guest

    Re: Incoming calls going directly to voice mail

    Yep! Its happening to me as well lately.

    jt


    "J Naini" <[email protected]> wrote in message
    news[email protected]
    > I have used a Sanyo SCP-4900 for over a year without any problems. For

    about
    > 3 months, my incoming calls are intermittently going directly to voice

    mail.
    > The location of the phone does not seem to matter. I talked to Sprint
    > technical folks twice who suggested that I exit voice mail gracefully (**)
    > and turn off the phone for at least one minute several times a day. This

    all
    > sounds unacceptable to me as a service level. Has anyone had this problem,
    > or can shed a light as to why it is happening? I am considering leaving
    > Sprint.
    >
    > Paying $40 for voice mail Sprint services,
    >
    > JN
    >
    >






  7. #7
    Neon Knight
    Guest

    Re: Incoming calls going directly to voice mail

    [email protected] wrote in news:1099718007.690246.89570
    @z14g2000cwz.googlegroups.com:

    > This particular problem has nothing to do with capacity in most cases.
    > That's just a myth. CDMA uses a different type of slot cycle than
    > GSM/TDMA. CDMA is simply more prone to incoming call failure.


    I don't believe that at all. I used Sprint for years, it was never as
    bad as it was the last 6 months I used it. I would estimate that 3 out
    of 5 calls were going straight to voice mail without it ringing. If CDMA
    is "simply more prone to incoming call failure" then it would've been
    constantly happening all the years I used it.




  8. #8
    burris
    Guest

    Re: Incoming calls going directly to voice mail

    Neon Knight wrote:

    > [email protected] wrote in news:1099718007.690246.89570
    > @z14g2000cwz.googlegroups.com:
    >
    >> This particular problem has nothing to do with capacity in most cases.
    >> That's just a myth. CDMA uses a different type of slot cycle than
    >> GSM/TDMA. CDMA is simply more prone to incoming call failure.

    >
    > I don't believe that at all. I used Sprint for years, it was never as
    > bad as it was the last 6 months I used it. I would estimate that 3 out
    > of 5 calls were going straight to voice mail without it ringing. If CDMA
    > is "simply more prone to incoming call failure" then it would've been
    > constantly happening all the years I used it.
    >

    I experience the same thing. I have been with Sprint for about 6 years
    and this problem comes and goes.
    Personally, I do think it is related to the lack of network facilities.
    Of course, sometimes it might just be the fact that I am in a weak
    signal area, but this would be rare.



  9. #9
    Central
    Guest

    Re: Incoming calls going directly to voice mail

    On Sat, 06 Nov 2004 09:30:42 +0000, Neon Knight wrote:

    > [email protected] wrote in news:1099718007.690246.89570
    > @z14g2000cwz.googlegroups.com:
    >
    >> This particular problem has nothing to do with capacity in most cases.
    >> That's just a myth. CDMA uses a different type of slot cycle than
    >> GSM/TDMA. CDMA is simply more prone to incoming call failure.

    >
    > I don't believe that at all. I used Sprint for years, it was never as
    > bad as it was the last 6 months I used it. I would estimate that 3 out
    > of 5 calls were going straight to voice mail without it ringing. If CDMA
    > is "simply more prone to incoming call failure" then it would've been
    > constantly happening all the years I used it.


    How can you say it is a capacity issue when you left before the problem
    you were experienced was resolved? I have had this issue before and it was
    fixed shortly after. It was not a capacity issue since it would happen
    across different cell sites 50-100miles apart in low populated areas. The
    main problem is that the phones sleep cycles vary and if the phone is in a
    long sleep cycle and misses the first page then it can cause the network
    to act like the phone has been turned off. This is all set by the tower
    when the phone connects and usually a power off/battery removal will help.
    Tho the voice-mail "*" thing is probly a crock since calls don't head
    there unless the phone is busy or is unavailable. Anyway sometimes it is a
    tower issue and other times it is how the phone is setup. If the network
    was overloaded you would not be able to make any calls and simple get the
    network busy tones.



  10. #10
    Neon Knight
    Guest

    Re: Incoming calls going directly to voice mail

    Central <[email protected]> wrote in
    news[email protected]:

    > How can you say it is a capacity issue when you left before the
    > problem you were experienced was resolved?


    I gave it 6 months but it got worse. It had happened sporadically
    before that and I called in trouble tickets and got it escalated and
    when I talked to a few techs that seemed to be knowledegable, they
    both told me it was a capacity issue.

    > I have had this issue
    > before and it was fixed shortly after. It was not a capacity issue
    > since it would happen across different cell sites 50-100miles apart
    > in low populated areas.


    How do you know it didn't?

    > Tho the
    > voice-mail "*" thing is probly a crock since calls don't head there
    > unless the phone is busy or is unavailable.


    Bull****. I've had my phone sitting in front of me with 5 antenna
    bars. (Yes, I know that they aren't completely reliable but it's
    usually good enough.) My sister calls my landline and asks if I had my
    cellphone off, she tried calling several times but it went straight to
    voicemail. So I tested it myself. I called my cell phone 4 times, the
    first 3 went straight to voicemail, the 4th time it actually rang.
    That was the last straw. The next day I went and changed over to
    Nextel.

    > If the
    > network was overloaded you would not be able to make any calls and
    > simple get the network busy tones.


    That has also happened. It was a combination of "network busy" and
    calls going straight to voicemail.




  11. #11
    Dr. Rastis Fafoofnik
    Guest

    Re: Incoming calls going directly to voice mail


    <[email protected]> wrote in message
    news:[email protected]
    > Exiting voicemail by pressing ** and turning off the power several
    > times a day will not make any difference. That's just a phony stock
    > solution they give out. Calls going to VM is a CDMA technology and
    > network flaw that will always be around. Not much can be done about
    > it. On rare occasions this can however be caused by bad provisioning
    > with your account or a phone that is not programmed correctly. A call
    > to tech support and asking for an "account reload" might be worth a
    > shot but it is a long shot that it will help any.


    If it's a CDMA flaw Larry...explain why we don't have this same problem with
    Verizon(in California).
    Verizon is also CDMA.I agree with the system overload theory, the phone does
    indeed answer the site on the control channel, but the site doesn't have the
    channel(slot) to assign to the handset, so it times out and reroutes to the
    voicemail provider(in California it's Alcatel).
    >






  12. #12

    Re: Incoming calls going directly to voice mail

    I have no experience using Verizon so I can't speak about that. It's
    not necessarily purely a CDMA flaw but it is a network flaw. I get the
    calls going to VM issue myself but I have tracked it's cause to signal
    pilot pollution. Basically if you live right in between a number of
    different cell sites (with no dominant pilot) your phone will bounce
    around between them constantly looking for the best signal. When an
    incoming call comes in there are too many towers (PN Offsets) trying to
    figure out which one of them is going to deliver the call to your
    phone. By the time they figure it out it's too late because the call
    has gone to VM. This is one common cause of this problem. There are
    others as well. I was explained this by someone who works in the
    Sprint RF dept here in Irvine, CA and have no reason not to believe it.
    I will never believe that capacity plays a role in this (at least in
    my area) because it can happen at 2AM or 7AM when nobody is using the
    network. One out of every 4 calls I make to my phone from a landline
    at here my house will not ring. This happens very consistently at any
    time of day or night and we have never had any capacity overload issues
    here even at peak times. Sure capacity can play a role in this in some
    areas and times of day but let's not go and blame it purely on that
    when there are other unrelated caused.




  13. #13

    Re: Incoming calls going directly to voice mail

    Yes you are correct. The sleep cycle timing being off is a big cause
    for this problem. But I disgaree about the battery thing. Removing
    the battery and power cycling the phone shouldn't have any effect to
    resolve this issue. If it does it's likely a coincidence.




  14. #14
    J Naini
    Guest

    Re: Incoming calls going directly to voice mail

    Thank you all for responding back. Looking at all these responses, it looks
    like this is a common problem with Sprint. I hope the company takes notice
    of this problem and fixes it.

    I have also noticed that their customer service is not as good as it used to
    be. A lot of run-around without acknowledging customer problems, deceptive
    practices like putting the customer on a new two-year plan (on slightest
    service change) without telling the customer, etc.


    "J Naini" <[email protected]> wrote in message
    news[email protected]
    > I have used a Sanyo SCP-4900 for over a year without any problems. For

    about
    > 3 months, my incoming calls are intermittently going directly to voice

    mail.
    > The location of the phone does not seem to matter. I talked to Sprint
    > technical folks twice who suggested that I exit voice mail gracefully (**)
    > and turn off the phone for at least one minute several times a day. This

    all
    > sounds unacceptable to me as a service level. Has anyone had this problem,
    > or can shed a light as to why it is happening? I am considering leaving
    > Sprint.
    >
    > Paying $40 for voice mail Sprint services,
    >
    > JN
    >
    >






  15. #15
    Central
    Guest

    Re: Incoming calls going directly to voice mail

    On Sat, 06 Nov 2004 10:45:35 -0800, larryt510 wrote:

    > Yes you are correct. The sleep cycle timing being off is a big cause
    > for this problem. But I disgaree about the battery thing. Removing
    > the battery and power cycling the phone shouldn't have any effect to
    > resolve this issue. If it does it's likely a coincidence.


    Well thats all it is, a coincidence, it is to have the phone
    re-connect and notify the cell which may give it a different slot
    allotment.



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