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  1. #1
    JackF
    Guest
    Anyone else have a problem downloading 10025? My 4500/5500 was flagged and
    I've gone through the motions several times with *2 etc but each time Claire
    declaires success I still have 10024.

    TIA





    See More: PRL Problem




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: PRL Problem

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    Hash: SHA1

    JackF <[email protected]valid.invalid> wrote:
    > Anyone else have a problem downloading 10025? My 4500/5500 was flagged and
    > I've gone through the motions several times with *2 etc but each time Claire
    > declaires success I still have 10024.
    >


    I have 10025 on both of my phones. Still, everytime I call Claire, she
    tells me that an upgrade is available and then I have to wait through
    the pretend download. When a download is really occurring, the phone
    says "programming" or some such. It says nothing with the phony
    downloads. I indicated this to them the last time I called, but I was
    transferred to second level support which had unlimmitted hold times, so
    I just hung up!

    - --
    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
    Spammers please contact me at [email protected].

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  3. #3
    Rod
    Guest

    Re: PRL Problem

    Sometimes rebooting the phone will show the new PRL.


    "JackF" <[email protected]> wrote in message
    news:[email protected]
    > Anyone else have a problem downloading 10025? My 4500/5500 was flagged

    and
    > I've gone through the motions several times with *2 etc but each time

    Claire
    > declaires success I still have 10024.
    >
    > TIA
    >
    >






  4. #4

    Re: PRL Problem

    There has been major problems on Sprint's end with the OTA updating
    process since 10015 was released. It's not your phones that's at fault
    it's Sprint's system.




  5. #5
    Steve Crow
    Guest

    Re: PRL Problem

    JackF wrote:

    > Anyone else have a problem downloading 10025? My 4500/5500 was flagged
    > and I've gone through the motions several times with *2 etc but each time
    > Claire declaires success I still have 10024.
    >
    > TIA


    I was able to get 10025 on my Sanyo 8200 just fine. That is, after going
    through the usual hoops trying to find someone at Customer Care who
    realizes PRL updates are not a bad thing...

    I have found that occasionally even though Claire tells you the update is
    finished, it's really not, and you need to talk to Claire for a few minutes
    (check your balance or something) in order for it to finish. Try that...

    Steve



  6. #6
    Frank Harris
    Guest

    Re: PRL Problem

    Steve Crow wrote:

    > I have found that occasionally even though Claire tells you the update is
    > finished, it's really not, and you need to talk to Claire for a few minutes
    > (check your balance or something) in order for it to finish. Try that...


    I agree with Steve. I've learned to wait until Claire starts reading me
    the Main Menu before I end the call. I have 10025 on 4 phones.

    --
    Frank Harris in San Francisco with an A680



  7. #7
    Steve Crow
    Guest

    Re: PRL Problem

    Frank Harris wrote:

    > Steve Crow wrote:
    >
    >> I have found that occasionally even though Claire tells you the update is
    >> finished, it's really not, and you need to talk to Claire for a few
    >> minutes (check your balance or something) in order for it to finish. Try
    >> that...

    >
    > I agree with Steve. I've learned to wait until Claire starts reading me
    > the Main Menu before I end the call. I have 10025 on 4 phones.
    >


    This would be the PERFECT time for me to go off on another rant about
    Sprint's continued hatred toward the whole PRL upgrade concept... but I
    won't.



  8. #8
    Thomas T. Veldhouse
    Guest

    Re: PRL Problem

    Frank Harris <[email protected]> wrote:
    > Steve Crow wrote:
    >
    >> I have found that occasionally even though Claire tells you the update is
    >> finished, it's really not, and you need to talk to Claire for a few minutes
    >> (check your balance or something) in order for it to finish. Try that...

    >
    > I agree with Steve. I've learned to wait until Claire starts reading me
    > the Main Menu before I end the call. I have 10025 on 4 phones.
    >


    Just look at your phone. It indicates that it is being "programmed" and
    it indicates when it is finished. I have found that my Samsung and
    Sanyo phones all ended their updates when Claire said they were
    finished. Sometimes, it takes a reboot of the phone for the update to
    show.

    --
    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
    Spammers please contact me at [email protected].




  9. #9
    Bob Smith
    Guest

    Re: PRL Problem


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    > Frank Harris <[email protected]> wrote:
    > > Steve Crow wrote:
    > >
    > >> I have found that occasionally even though Claire tells you the update

    is
    > >> finished, it's really not, and you need to talk to Claire for a few

    minutes
    > >> (check your balance or something) in order for it to finish. Try

    that...
    > >
    > > I agree with Steve. I've learned to wait until Claire starts reading me
    > > the Main Menu before I end the call. I have 10025 on 4 phones.
    > >

    >
    > Just look at your phone. It indicates that it is being "programmed" and
    > it indicates when it is finished. I have found that my Samsung and
    > Sanyo phones all ended their updates when Claire said they were
    > finished. Sometimes, it takes a reboot of the phone for the update to
    > show.


    Aren't the reboots automatic? At least that, that's what I've noticed
    everytime I've done a PRL upgrade OTA.

    Bob





  10. #10
    Thomas T. Veldhouse
    Guest

    Re: PRL Problem

    Bob Smith <[email protected]> wrote:
    >
    > Aren't the reboots automatic? At least that, that's what I've noticed
    > everytime I've done a PRL upgrade OTA.
    >
    > Bob
    >


    Not on my A680 it wasn't. I seem to recall one of my other phones
    rebooting automatically in the past, but I don't recall which [probably
    the Sanyo phones].

    --
    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
    Spammers please contact me at [email protected].




  11. #11

    Re: PRL Problem

    The reboots are not automatic on the Samsungs. Only other brands.




  12. #12
    Robert Lambdon
    Guest

    Re: PRL Problem

    "JackF" <[email protected]> wrote in message news:<[email protected]>...
    > Anyone else have a problem downloading 10025? My 4500/5500 was flagged and
    > I've gone through the motions several times with *2 etc but each time Claire
    > declaires success I still have 10024.
    >
    > TIA


    I took my VM4500 to the Sprint Store yesterday to get the Firmware and
    PRL updated. When they returned it to me, nothing, including the PRL,
    had been updated. I called *2, just to see if they had flagged my
    account for an update, and they had, but just like Jack, the update is
    never applied. I am just left with 10023.

    As others have suggested, I have tried talking to Claire for a little
    while, etc. but nothing. I have gotten OTA updates on this phone
    previously without a problem. Also, once the update is "complete" and
    I end the call, the phone does not automatically reboot as it has in
    the past. I can only assume that Sprint is having a problem on their
    end.

    -Robert



  13. #13
    Joe Gill
    Guest

    Re: PRL Problem


    "JackF" <[email protected]> wrote in message
    news:[email protected]
    > Anyone else have a problem downloading 10025? My 4500/5500 was flagged

    and
    > I've gone through the motions several times with *2 etc but each time

    Claire
    > declaires success I still have 10024.
    >
    > TIA
    >
    >


    I was always under the assumption that ...
    prompted or not.. a power off/power on cycle is necessary to see the new PRL
    level...

    Also, I've always made some assumptions...
    - You always need some 'free memory'... otherwise where is the workarea for
    the new PRL while downloading?
    - Phones are 'slow processors' - Don't be in a hurry to reboot....

    Luckily, for me the Sanyo 5300 seems to automate the process after the PRL
    download begins...
    You can stay on *2 as long as you want.. but as soon as your end.... you
    WILL reboot... no choice involved!!





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