Results 1 to 13 of 13
  1. #1
    jr
    Guest
    My RL-2000 died after only 9 months, SPCS no longer has this phone
    (depending on what department you talk to), so they shipped me a
    RL-7300. Nice little phone, but it has major problems with the signal
    reception. When I first noticed it, I called SPCS and they gave me the
    run around, but finally decided that it was the phone. A few days later
    I received a new 7300. Well the second is just as bad as the first.

    I have had SPCS for over six years and never had a problem inside my
    home, I also have another RL-2000 in the house that gets full signal, as
    well as a connection card. Visitors with SPCS seem to get full signal,
    but the 7300 has no bars showing.

    Sprint tried to blame it on Sanyo, but when I called them, their reply
    was that they only build what Sprint approves. They are now going to
    send me a Sanyo 8200, but from what I read that's not much better.

    Anyone else having problems with the 7300?





    See More: Problems with the RL-7300 / SCP-7300




  2. #2
    John Brajkovich
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    jr <[email protected]> wrote in message news:<[email protected]>...
    > My RL-2000 died after only 9 months, SPCS no longer has this phone
    > (depending on what department you talk to), so they shipped me a
    > RL-7300. Nice little phone, but it has major problems with the signal
    > reception. When I first noticed it, I called SPCS and they gave me the
    > run around, but finally decided that it was the phone. A few days later
    > I received a new 7300. Well the second is just as bad as the first.
    >
    > I have had SPCS for over six years and never had a problem inside my
    > home, I also have another RL-2000 in the house that gets full signal, as
    > well as a connection card. Visitors with SPCS seem to get full signal,
    > but the 7300 has no bars showing.
    >
    > Sprint tried to blame it on Sanyo, but when I called them, their reply
    > was that they only build what Sprint approves. They are now going to
    > send me a Sanyo 8200, but from what I read that's not much better.
    >
    > Anyone else having problems with the 7300?


    Mine (7300) gets a signal as good or better than the previous sprint
    phones I have had (motorola startac, Samsung i300 Kyocera 6035) in the
    same area. Sounds like a strange one...



  3. #3
    mykeowl
    Guest

    Re: Problems with the RL-7300 / SCP-7300


    What is the warrantee on the sprint phones? I currently have recpetion
    problems with my vm 4050 and dealing with Sprint is gonna send my blood
    pressure up. The phone is less than a year old.


    --
    mykeowl
    brought to you by http://www.wifi-forum.com/




  4. #4
    mykeowl
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    Lines: 21
    X-Complaints-To: [email protected]
    X-Complaints-Info: Please be sure to forward a copy of ALL headers otherwise we will be unable to process your complaint properly.
    Date: Sun, 05 Dec 2004 19:09:34 GMT
    Xref: news.newshosting.com alt.cellular.sprintpcs:151534


    I had a simelar problem a couple of years ago with another phone.
    Customer service sent me to the sprint store, they sent me back to
    customer service, back and forth back and forth like a dam yo-yo. It
    wasn't until i threathened to cancel that they resolved the problem by
    sending me a new phone. They then tried to get me to charge the new
    phone on my credit card and said they would credit me when i returned
    the old phone.
    I told them to "go to hell", charge my account and then credit the
    account when they received the phone, which they finally did. During
    the process they would switch me from one rep to another, sometimes
    cutting me off and i would have to call back, get some new rep, and
    explain the whole thing all over again.
    I can't wait for my new adventure when i take my phone in tomorrow
    morning.


    --
    mykeowl
    brought to you by http://www.wifi-forum.com/




  5. #5
    Bob Smith
    Guest

    Re: Problems with the RL-7300 / SCP-7300


    "mykeowl" <[email protected]_dot_com> wrote in message
    news:[email protected]_dot_com...
    >
    > What is the warrantee on the sprint phones?


    1 year.

    I currently have recpetion
    > problems with my vm 4050 and dealing with Sprint is gonna send my blood
    > pressure up. The phone is less than a year old.


    What do you mean reception problems? Are you experiencing reduced coverage,
    where you had good coverage before? Is your phone up to date with the most
    recent firmware & PRL updates? You can check @
    http://www.sprintpcsinfo.com/modules...showpage&pid=9

    If your phone is up to date, and you are still experiencing problems, then
    take your phone down to the SPCS store, talk to the technician,explain the
    problems you've recently experienced in the problem areas and ask to get
    your phone tested. If they find something wrong and it's less than a year
    old, they will be able to replace it with another handset.

    Bob






  6. #6
    mykeowl
    Guest

    Re: Problems with the RL-7300 / SCP-7300


    MY phone has the latest firmware.

    The problem i'm experiencing is, the other party can hear me fine but i
    have problems hearing them. The reception is choppy and at times sound
    like they are under water. I have 2 other phones in my plan that works
    fine from the same location talking to the same parties, so i know it's
    not the service or the other party's phone.
    I'm gonna take it in to Sprint on Mon.


    --
    mykeowl
    brought to you by http://www.wifi-forum.com/




  7. #7
    thunder
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    > Are you experiencing reduced coverage,
    > where you had good coverage before?


    Not to butt in, but I am experiencing this right now. Dropping calls and
    getting NO service or going to
    roaming where it was full digitial SIX years ago.

    > Is your phone up to date with the most


    Yes.I Have a sanyo 7300 for argument sake

    > If your phone is up to date, and you are still experiencing problems, then
    > take your phone down to the SPCS store, talk to the technician,explain the
    > problems you've recently experienced in the problem areas and ask to get
    > your phone tested. If they find something wrong and it's less than a year
    > old, they will be able to replace it with another handset.


    Did this. Tech says nothing wrong with the phone. He has no idea why I am
    having problems.
    I use to like sprint, but now I go out of my way to keep co-workers and
    family from going to sprint.





  8. #8
    mykeowl
    Guest

    Re: Problems with the RL-7300 / SCP-7300


    Thunder i'm with you. I'v been with Sprint a lot of years and have been
    down this road before. I have been a technician for the largest
    reproduction company in the world for over 26 yrs, so i understand that
    things break, and i accept that. But coming from someone whose job it
    is to deliver the highest quality in customer service everyday to my
    customers, i cannot accept the poor service i get from Sprint. I can't
    speak for the rest of the nation, but in my area the service centers is
    deplorable.


    --
    mykeowl
    brought to you by http://www.wifi-forum.com/




  9. #9
    j.r.reid(nospam)
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    I just had a major run in with Sprint over this phone. My RL-2000 died
    and was covered under warranty. Sadly they no longer make the RL-2000,
    so I was given a RL-7300 as a replacement.

    From day one I had reception problems in my home. I have been with
    Sprint for over seven years and never had a problem with reception in my
    home. When I called Sprint I was told I had to take it to my local
    store, when I did I was informed that they couldn't do anything unless
    they could "replicate" the problem. So I offered to take the tech home
    to my house, as that is where the problem was, he declined.

    I called customer service back and again I was told to take it to the
    store. Now I was starting to get my Iris up and told them no more trips
    to the store. The problem was with the phone.

    What Sprint didn't hear, and I told them several times was that I still
    have a RL-2000 in the house, and it was getting full signal, no dropped
    calls. So when they tried to give me some more run around, I just said
    cancel all four phones on the account, needless to say when they put me
    through to retention I was sent another phone.

    New phone arrived and same problem, called back and they sent me a
    PM-8200, same problem.

    Well after three weeks of fighting, enough was enough. I called and
    said cancel the account, I didn't have time to field test phones for
    Sprint. They wanted to give it one more try and offered a few
    accessories to try again.

    A few days later I received a VM-4500. Bang full signal!!!! I had all
    four phone and only the RL-2000 and the VM-4500 had full signal.

    All the phones were Sanyo, so I gave them a call. Talked about a
    prepared statement. I was told "we only manufacture phone who's
    specifications are approved by Sprint. If there is some type of design
    problem it's a design approved by Sprint.

    Bottom line is not all phones are the same. I doubt that I had three
    bad phones in a row. All phones were brand new, not refurbished. All
    were Sanyo. I had two 7300's that just didn't work in my house, while
    other Sanyo's did.

    I would say that there is some kind of design issue with the 7300.





    mykeowl wrote:
    > Thunder i'm with you. I'v been with Sprint a lot of years and have been
    > down this road before. I have been a technician for the largest
    > reproduction company in the world for over 26 yrs, so i understand that
    > things break, and i accept that. But coming from someone whose job it
    > is to deliver the highest quality in customer service everyday to my
    > customers, i cannot accept the poor service i get from Sprint. I can't
    > speak for the rest of the nation, but in my area the service centers is
    > deplorable.
    >
    >




  10. #10
    thunder
    Guest

    Re: Problems with the RL-7300 / SCP-7300


    "mykeowl" <[email protected]_dot_com> wrote in message
    news:[email protected]_dot_com...
    >
    > Thunder i'm with you. I'v been with Sprint a lot of years and have been
    > down this road before. I have been a technician for the largest
    > reproduction company in the world for over 26 yrs, so i understand that
    > things break, and i accept that. But coming from someone whose job it
    > is to deliver the highest quality in customer service everyday to my
    > customers, i cannot accept the poor service i get from Sprint. I can't
    > speak for the rest of the nation, but in my area the service centers is
    > deplorable.
    >


    I'm real close to canceling the sprint service. I live in Cincinnati, OH and
    each of the sprint stores point fingers at the other stores in the area as
    bad. I am on a retention deal of 1000 anytime (national) and of course
    unlimited nights and weekends.. I do get over $5 month taken off of my bill
    every month for dropped calls (*2 option). I am debating between cingular or
    verizon.





  11. #11
    Ray
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    mykeowl wrote:
    > I had a simelar problem a couple of years ago with another phone.
    > Customer service sent me to the sprint store, they sent me back to
    > customer service, back and forth back and forth like a dam yo-yo. It
    > wasn't until i threathened to cancel that they resolved the problem by
    > sending me a new phone. They then tried to get me to charge the new
    > phone on my credit card and said they would credit me when i returned
    > the old phone.
    > I told them to "go to hell", charge my account and then credit the
    > account when they received the phone, which they finally did. During
    > the process they would switch me from one rep to another, sometimes
    > cutting me off and i would have to call back, get some new rep, and
    > explain the whole thing all over again.
    > I can't wait for my new adventure when i take my phone in tomorrow
    > morning.
    >
    >


    It's the loading on their network. They are loading the network up with
    a lot of crap like Vision and transferring pictures at the expense of
    the voice transmission and coverage. Sprint is also letting other
    providers (such as Qwest) use their network.

    Just think, while you are struggling with a choppy business call, some
    kid gets to use the network to download a game, send a dirty picture or
    download annoying ringers.





  12. #12
    Ray
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    mykeowl wrote:
    > I had a simelar problem a couple of years ago with another phone.
    > Customer service sent me to the sprint store, they sent me back to
    > customer service, back and forth back and forth like a dam yo-yo. It
    > wasn't until i threathened to cancel that they resolved the problem by
    > sending me a new phone. They then tried to get me to charge the new
    > phone on my credit card and said they would credit me when i returned
    > the old phone.
    > I told them to "go to hell", charge my account and then credit the
    > account when they received the phone, which they finally did. During
    > the process they would switch me from one rep to another, sometimes
    > cutting me off and i would have to call back, get some new rep, and
    > explain the whole thing all over again.
    > I can't wait for my new adventure when i take my phone in tomorrow
    > morning.
    >
    >


    It's the loading on their network. They are loading the network up with
    a lot of crap like Vision and transferring pictures at the expense of
    the voice transmission and coverage. Sprint is also letting other
    providers (such as Qwest) use their network.

    Just think, while you are struggling with a choppy business call, some
    kid gets to use the network to download a game, send a dirty picture or
    download annoying ringers.





  13. #13
    Tim Swift
    Guest

    Re: Problems with the RL-7300 / SCP-7300

    On Wed, 08 Dec 2004 14:10:50 GMT, Ray <[email protected]>
    wrote:

    >mykeowl wrote:
    >> I had a simelar problem a couple of years ago with another phone.
    >> Customer service sent me to the sprint store, they sent me back to
    >> customer service, back and forth back and forth like a dam yo-yo. It
    >> wasn't until i threathened to cancel that they resolved the problem by
    >> sending me a new phone. They then tried to get me to charge the new
    >> phone on my credit card and said they would credit me when i returned
    >> the old phone.
    >> I told them to "go to hell", charge my account and then credit the
    >> account when they received the phone, which they finally did. During
    >> the process they would switch me from one rep to another, sometimes
    >> cutting me off and i would have to call back, get some new rep, and
    >> explain the whole thing all over again.
    >> I can't wait for my new adventure when i take my phone in tomorrow
    >> morning.
    >>
    >>

    >
    >It's the loading on their network. They are loading the network up with
    >a lot of crap like Vision and transferring pictures at the expense of
    >the voice transmission and coverage. Sprint is also letting other
    >providers (such as Qwest) use their network.
    >
    >Just think, while you are struggling with a choppy business call, some
    >kid gets to use the network to download a game, send a dirty picture or
    >download annoying ringers.


    I remember reading somewhere that voice traffic has priority over data
    traffic. Is that no longer true?




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