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  1. #1
    duane
    Guest
    I have used SPRINT PCS for about 3 years now. I have never been
    satisfied with the service but stuck with the plan for a number of
    reasons (I'm not gonna elaborate here ... really, it's a long story).

    But I am a "new" person now. I have quit the service. I have had
    enough with Sprint. I deserve a better service.

    With SPRINT, I have always had at least one major problem every year.
    And of course, with a HUGE disappointment on the customer-end. And to
    keep this email short, I will only elaborate two incidents that I had
    with them most recently:

    ===========================================================================================================
    1. 2004 (Jan-Oct)
    -----------------------------------------------------------------------------------------------------------
    I have had a number of problems with the phone device since beginning
    of this year:

    1. A number of people who called me went straight to the
    voicemail.
    2. The "new msg" announcement went on even when all the Voice
    messages have been erased
    (so when I went to check the voicemail to listen, it will reply
    "There are no new messages")
    3. A "Charging error" msg appeared on the device's small window

    I filed a complaint regarding this problem at the beginning of the
    year. They told me that there was nothing they could do except for me
    to bring the phone to a SPRINT store. So there I went. I didn't know
    what the technicians did, but it worked for me for a couple of months
    before the same exact problems occurred.

    So I called SPRINT again and described the same old problem. Again,
    they told me the same exact thing, they were sorry, nothing they could
    do, except for me to bring it to a SPRINT store. This time, I told
    them that I did not want to go back to the store every couple of
    months just to fix the same problems
    over and over again. So I asked them for the possibility of getting an
    upgrade in terms of a new cell phone. As an old customer, I thought
    this would not be a problem for them, especially given my history as a
    long-standing customer and credit history.

    Unfortunately, there is no such thing as a "loyal customer" to them.
    They informed me that if I liked to
    have a new phone, then I had to pay for the amount listed on the
    website of my choice PLUS the
    installation fee (as if I were a new customer). After I made this
    phone call, I quit the service immediately.



    ===========================================================================================================
    2. 2004 (Sept-Oct)
    -----------------------------------------------------------------------------------------------------------
    It happened after I received the bill from the mail. I opened the
    letter and found out that my bill went up almost 2.5 folds than usual.
    Naturally, I gave them a call to see what's going on and inquired them
    about waving SOME of the charges to un-recongnized incoming calls.

    FYI, they don't keep track of the phone numbers of any incoming calls.
    The representative was very rude and said in a very accusing tone "How
    do you know these incoming calls are not for you?" I said back,
    "How can you be sure that those pcs-to-pcs calls were for me, when in
    fact I was on a business trip out of the country during that month?"

    Yes, the cell phone was with me the whole time, because I needed to
    make sure I could call my friend to pick me up at the airport once I
    reached home. I know from previous experience that a pcs-to-pcs call
    made from the States cannot reach a SPRINT customer who is in
    overseas.

    **************************************************************************************
    If you have not noticed yeat, mind you, When you have any service
    inquiries (yes, you will experience LOTS of drop calls using their
    service) or billing inquiries, they will never strive to solve the
    customer problem.

    At the end, they will ALWAYS come back to you with the same exact
    answer EVERY SINGLE TIME (regardless the type of problem you have):

    "We are sorry, Sir (or Mam). At this point, there is nothing we can
    do."
    **************************************************************************************

    And to make long story short, this is the answer I got after waiting
    for 45 minutes on the phone. Clearly, SPRINT does not treat their
    customer well. We are NOT their number one priority, thus they do not
    deserve customers like us either.



    See More: Sprint Service - review (3 out of 10)




  2. #2
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Sprint Service - review (3 out of 10)

    In article <[email protected]>,=20
    [email protected] says...
    > If you have not noticed yeat, mind you, When you have any service
    > inquiries (yes, you will experience LOTS of drop calls using their
    > service) or billing inquiries, they will never strive to solve the
    > customer problem.
    >=20


    Those "always" and "never" statements are unbelievable. Certainly, I=20
    don't doubt that the two specific incidents happened. But there have=20
    been too many posts here of satisfactory service for anyone with a=20
    reasonable mind to pay attention to someone who makes blanket statements=20
    such as yours.

    Sorry you've experienced trouble. At the same time, a statement such as=20
    I quote above suggests you approached it expecting trouble. That is,=20
    generally, a self-fulfilling prophecy.

    --=20
    R=D8=DF
    O/Siris
    ~+~
    A thing moderately good is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    Thomas Paine, "The Rights of Man", 1792



  3. #3
    burris
    Guest

    Re: Sprint Service - review (3 out of 10)

    O/Siris wrote:

    > In article <[email protected]>,
    > [email protected] says...
    >> If you have not noticed yeat, mind you, When you have any service
    >> inquiries (yes, you will experience LOTS of drop calls using their
    >> service) or billing inquiries, they will never strive to solve the
    >> customer problem.
    >>

    >
    > Those "always" and "never" statements are unbelievable. Certainly, I
    > don't doubt that the two specific incidents happened. But there have
    > been too many posts here of satisfactory service for anyone with a
    > reasonable mind to pay attention to someone who makes blanket statements
    > such as yours.
    >
    > Sorry you've experienced trouble. At the same time, a statement such as
    > I quote above suggests you approached it expecting trouble. That is,
    > generally, a self-fulfilling prophecy.
    >

    I must agree....

    I have been with Sprint for about 6 years in So Florida, and have
    generally been pleased with the service. No more horror stories than
    with every other carrier. Never had a problem traveling and connecting.

    I have never had a problem with customer service over the years, with
    the exception of an occasional rep who answered....who should have been
    left in the cage in the back....rare, though.

    I have been without a contract for all those years and just negotiated a
    really great program for my 2 phones....2 lines...one account, with all
    the necessary features desired. Included 2 LG VI5225 phones at no
    charge. We only want to talk and listen...no e-mail or surfing or
    cameras. With the exception of an occasional call that goes to voice
    mail first...and that only comes from one frequent caller on Nextel
    service, I really can't complain. Even works in elevators, didn't with
    old Touchpoint 2200 phones and works in our 14th floor apartment, which
    was spotty before. Maybe the phones make a difference :-)



  4. #4
    McWebber
    Guest

    Re: Sprint Service - review (3 out of 10)

    "duane" <[email protected]> wrote in message
    news:[email protected]
    > I have used SPRINT PCS for about 3 years now. I have never been
    > satisfied with the service but stuck with the plan for a number of
    > reasons (I'm not gonna elaborate here ... really, it's a long story).
    >


    What does this have to do with email abuse/spam?

    --
    McWebber
    "Richter points to the lack of legal action against his company as proof
    that he's operating appropriately."
    Information Week, November 10, 2003





  5. #5
    Jim Seymour
    Guest

    Re: Sprint Service - review (3 out of 10)

    In article <[email protected]>,
    [email protected] (duane) writes:
    > I have used SPRINT PCS for about 3 years now.

    [snip]

    Whoopie. I've been with SPCS for about twice as long and am
    satisfied. The big question is this: Why did you cross-post your
    rant to news.admin.net-abuse.email? What does your dissatisfaction
    with SPCS have to do with email abuse? Answer: Nothing. Not a damn
    thing. Which kind of gives one a clue as to where the problem
    between you and SPCS might be.

    Follow-ups set appropriately.

    --
    Jim Seymour | "Some of the lies are so strange it
    WARNING: The "From:" address is a | makes you wonder about the spammer's
    spam trap. DON'T USE IT! Use: | sanity."
    [email protected] | - Ed Foster, "The Gripe Line" 6/24/02



  6. #6
    Steve Sobol
    Guest

    Re: Sprint Service - review (3 out of 10)

    burris wrote:

    > old Touchpoint 2200 phones and works in our 14th floor apartment, which
    > was spotty before. Maybe the phones make a difference :-)


    Hell yeah, the phones make a difference. I love my Samsung VI660's features,
    but it drops some calls in relatively weak areas where it shouldn't, where my
    wife's Hitachi SPCS phone doesn't. Sanyos are supposed to be the best Sprint
    phones as far as reception is concerned.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  7. #7
    John/Charleston
    Guest

    Re: Sprint Service - review (3 out of 10)

    4 Year customer here and I too am basically satisfied with the
    service. I usually find customer relations to be very on-the-ball
    people and the service has a few glitches but no more than any other
    service it seems. I have a customer who uses Suncom and if I leave
    him a message he *might* get it two hrs later. I've been sticking
    with the Sanyo phones for the reception and battery life and I'm often
    suprised at the remote places I'm able to get service. On top of
    that, now that I'm in the "customer retention" program, no other
    company can match the minutes per $ that Sprint gives me.

    It seems to me that when I call customer service that I'm now
    automatically shuffled into "Customer Retention" so they might be
    filtering customer calls via ID. Maybe your calls now get filtered
    to the meanest help persons because of notes on your call history?
    What you sow you reap...



  8. #8
    let_it_ride
    Guest

    Re: Sprint Service - review (3 out of 10)

    Think you hit the nail right on the head bro !!!!!!


    "John/Charleston" <[email protected]> wrote in message
    news:[email protected]
    >4 Year customer here and I too am basically satisfied with the
    > service. I usually find customer relations to be very on-the-ball
    > people and the service has a few glitches but no more than any other
    > service it seems. I have a customer who uses Suncom and if I leave
    > him a message he *might* get it two hrs later. I've been sticking
    > with the Sanyo phones for the reception and battery life and I'm often
    > suprised at the remote places I'm able to get service. On top of
    > that, now that I'm in the "customer retention" program, no other
    > company can match the minutes per $ that Sprint gives me.
    >
    > It seems to me that when I call customer service that I'm now
    > automatically shuffled into "Customer Retention" so they might be
    > filtering customer calls via ID. Maybe your calls now get filtered
    > to the meanest help persons because of notes on your call history?
    > What you sow you reap...






  9. #9
    Don Doumakes
    Guest

    Re: Sprint Service - review (3 out of 10)

    [email protected] (duane) wrote in message news:<[email protected]>...
    > But I am a "new" person now. I have quit the service. I have had
    > enough with Sprint. I deserve a better service.


    Thank you! If more people took that attitude (and backed up their
    attitude with action), we would enjoy far better customer service than
    we do today.

    I did the same (i.e. left Sprint PCS), and I haven't been sorry for a
    second.

    Don Doumakes
    http://www.loganet.net/~doumakes/sprint.html



  10. #10
    Notan
    Guest

    Re: Sprint Service - review (3 out of 10)

    Don Doumakes wrote:
    >
    > [email protected] (duane) wrote in message news:<[email protected]>...
    > > But I am a "new" person now. I have quit the service. I have had
    > > enough with Sprint. I deserve a better service.

    >
    > Thank you! If more people took that attitude (and backed up their
    > attitude with action), we would enjoy far better customer service than
    > we do today.
    >
    > I did the same (i.e. left Sprint PCS), and I haven't been sorry for a
    > second.


    What carrier are you with, now?

    Notan



  11. #11
    Don Doumakes
    Guest

    Re: Sprint Service - review (3 out of 10)

    Notan <[email protected]> wrote in message news:<[email protected]>...
    > > Thank you! If more people took that attitude (and backed up their
    > > attitude with action), we would enjoy far better customer service than
    > > we do today.
    > >
    > > I did the same (i.e. left Sprint PCS), and I haven't been sorry for a
    > > second.

    >
    > What carrier are you with, now?


    U.S. Cellular. They have good coverage in my area, bla bla bla, but
    the thing that really made the deal was the excellent customer
    service. The person who sold me the phone gave me her personal cell
    number and instructed me to call her at any time day or night if there
    was a problem.

    This contrasts sharply with my Sprint PCS experience, in which you
    never talk to the same person twice and they seem to take extra steps
    to prevent you from reaching them on the phone
    (http://www.loganet.net/~doumakes/sprint.html).


    Don Doumakes
    Email replies to doumakes at loganet dot net. Don't email
    [email protected].



  12. #12
    Bob Smith
    Guest

    Re: Sprint Service - review (3 out of 10)


    "Don Doumakes" <[email protected]> wrote in message
    news:[email protected]
    > Notan <[email protected]> wrote in message

    news:<[email protected]>...
    > > > Thank you! If more people took that attitude (and backed up their
    > > > attitude with action), we would enjoy far better customer service than
    > > > we do today.
    > > >
    > > > I did the same (i.e. left Sprint PCS), and I haven't been sorry for a
    > > > second.

    > >
    > > What carrier are you with, now?

    >
    > U.S. Cellular. They have good coverage in my area, bla bla bla, but
    > the thing that really made the deal was the excellent customer
    > service. The person who sold me the phone gave me her personal cell
    > number and instructed me to call her at any time day or night if there
    > was a problem.
    >
    > This contrasts sharply with my Sprint PCS experience, in which you
    > never talk to the same person twice and they seem to take extra steps
    > to prevent you from reaching them on the phone
    > (http://www.loganet.net/~doumakes/sprint.html).
    >
    >
    > Don Doumakes
    > Email replies to doumakes at loganet dot net. Don't email
    > [email protected].


    You do know Don, that last year, the president of Sprint & SPCS, made huge
    changes to the CS dept, and that it's way different than your experience of
    2+ years ago ... ? Methinks that whether those complaints were valid then,
    they aren't now.

    Bob





  13. #13
    Don Doumakes
    Guest

    Re: Sprint Service - review (3 out of 10)

    "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
    > You do know Don, that last year, the president of Sprint & SPCS, made huge
    > changes to the CS dept, and that it's way different than your experience of
    > 2+ years ago ... ? Methinks that whether those complaints were valid then,
    > they aren't now.


    I have had enough experience with large organizations to be very
    skeptical when someone tells me the corporate culture of Sprint has
    been radically changed in as short a time as one year. It's just not
    realistic.

    And that's assuming, optimistically, that Sprint executives suddenly
    got religion last year and decided to stop ripping people off. I
    don't believe that either. We're talking the same Sprint that paid a
    multi-million-dollar settlement THIS year for deceptive business
    practices in Florida.

    Don Doumakes http://www.loganet.net/~doumakes/sprint.html
    Email: doumakes at loganet dot net
    Do not reply to [email protected]



  14. #14
    Bob Smith
    Guest

    Re: Sprint Service - review (3 out of 10)


    "Don Doumakes" <[email protected]> wrote in message
    news:[email protected]
    > "Bob Smith" <[email protected]> wrote in message

    news:<[email protected]>...
    > > You do know Don, that last year, the president of Sprint & SPCS, made

    huge
    > > changes to the CS dept, and that it's way different than your experience

    of
    > > 2+ years ago ... ? Methinks that whether those complaints were valid

    then,
    > > they aren't now.

    >
    > I have had enough experience with large organizations to be very
    > skeptical when someone tells me the corporate culture of Sprint has
    > been radically changed in as short a time as one year. It's just not
    > realistic.


    Sure it is, has happened.
    >
    > And that's assuming, optimistically, that Sprint executives suddenly
    > got religion last year and decided to stop ripping people off. I
    > don't believe that either. We're talking the same Sprint that paid a
    > multi-million-dollar settlement THIS year for deceptive business
    > practices in Florida.


    And that lawsuit was for what time period? Per the following link,
    http://www.consumeraffairs.com/news04/sprint_slam.html , the investigation
    started long before they made changes to the customer service side. What's
    more, that lawsuit was on the LD division, and not the cellular side, so
    don't start spouting off, unless you know what you are talking about.

    Bob





  15. #15
    Don Doumakes
    Guest

    Re: Sprint Service - review (3 out of 10)

    "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
    > "Don Doumakes" <[email protected]> wrote in message
    > > I have had enough experience with large organizations to be very
    > > skeptical when someone tells me the corporate culture of Sprint has
    > > been radically changed in as short a time as one year. It's just not
    > > realistic.

    >
    > Sure it is, has happened.


    Reasonable people apparently disagree on this point. I've seen
    several complaints on this newsgroup regarding Sprint PCS customer
    service. I've had perhaps a dozen people email me in response to my
    web page, mostly to say they've recently had similar experiences to
    mine.

    I don't have any direct experience with them recently; all I said was
    that I'm skeptical that a large organization, ANY large organization,
    can change its culture quickly.

    > > And that's assuming, optimistically, that Sprint executives suddenly
    > > got religion last year and decided to stop ripping people off. I
    > > don't believe that either. We're talking the same Sprint that paid a
    > > multi-million-dollar settlement THIS year for deceptive business
    > > practices in Florida.

    >
    > And that lawsuit was for what time period? Per the following link,
    > http://www.consumeraffairs.com/news04/sprint_slam.html , the investigation
    > started long before they made changes to the customer service side.


    Yes, and Sprint did nothing to redress the problem until they settled
    the charges this spring. If I were at the helm of an organization
    that I found out had been involved in criminal behavior, I'd get
    started right away at making amends to all the people who got hurt. I
    wouldn't wait for the cops to arrive and then settle up. The fact
    that the State of Florida had to intervene on behalf of consumers
    tells us all we need to know about Sprint's willingness to take
    responsibility.

    > What's
    > more, that lawsuit was on the LD division, and not the cellular side...


    Sprint is Sprint. It's all one organization. If the long distance
    division of Sprint is ripping people off, it's because the top-level
    management approve of doing business that way---or they don't care to
    know about it, which amounts to the same moral position.

    > so
    > don't start spouting off, unless you know what you are talking about.


    Perhaps you'd like everyone who disagrees with you to shut up?


    Don Doumakes
    Email doumakes at loganet dot net, do not mail [email protected]
    http://www.loganet.net/~doumakes/sprint.html



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