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  1. #1
    FriedaB
    Guest
    I have a handset on my account that has racked up exhorbitant
    International Calls charges. This led to a suspension of service...of
    course

    I am not disputing the charges and have taken action against the user,
    but I was wondering if Sprint has an ombusdsman or someone I can work
    with to set up some type of negotiations regarding the bill and
    restore services...even if the service is basic.

    Thanx

    Begging for help



    See More: Help, I'm in trouble




  2. #2
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Help, I'm in trouble

    In article <[email protected]>,=20
    [email protected] says...
    > I have a handset on my account that has racked up exhorbitant
    > International Calls charges. This led to a suspension of service...of
    > course
    >=20
    > I am not disputing the charges and have taken action against the user,
    > but I was wondering if Sprint has an ombusdsman or someone I can work
    > with to set up some type of negotiations regarding the bill and
    > restore services...even if the service is basic.
    >=20
    > Thanx
    >=20
    > Begging for help
    >=20


    The Collections department actually can setup a "promise to pay." It=20
    still requires a significant portion of the amount owed, but it is, at=20
    least, something. When you call Customer Care, ask to be transferred to=20
    collections. The sooner the better. They get progressively and=20
    exponentially more stubborn about doing something like this the longer=20
    you let it stay as is.

    --=20
    R=D8=DF
    O/Siris
    ~+~
    A thing moderately good is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    Thomas Paine, "The Rights of Man", 1792



  3. #3
    me
    Guest

    Re: Help, I'm in trouble

    That ain't no crap....can be r-e-a-l stubborn.....

    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    In article <[email protected]>,
    [email protected] says...
    > I have a handset on my account that has racked up exhorbitant
    > International Calls charges. This led to a suspension of service...of
    > course
    >
    > I am not disputing the charges and have taken action against the user,
    > but I was wondering if Sprint has an ombusdsman or someone I can work
    > with to set up some type of negotiations regarding the bill and
    > restore services...even if the service is basic.
    >
    > Thanx
    >
    > Begging for help
    >


    The Collections department actually can setup a "promise to pay." It
    still requires a significant portion of the amount owed, but it is, at
    least, something. When you call Customer Care, ask to be transferred to
    collections. The sooner the better. They get progressively and
    exponentially more stubborn about doing something like this the longer
    you let it stay as is.

    --
    R
    O/Siris
    ~+~
    A thing moderately good is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    Thomas Paine, "The Rights of Man", 1792





  4. #4
    Isaiah Beard
    Guest

    Re: Help, I'm in trouble

    O/Siris wrote:

    > The Collections department actually can setup a "promise to pay." It
    > still requires a significant portion of the amount owed, but it is, at
    > least, something. When you call Customer Care, ask to be transferred to
    > collections. The sooner the better. They get progressively and
    > exponentially more stubborn about doing something like this the longer
    > you let it stay as is.


    Rob,

    Just curious, but before you left, were accounts still restricted from
    making international calls by default? I know I first set up my account
    waaay back in '96, you had to specifically call in and request that
    international calling be enabled on your account, and it was a process
    that took two business days to complete (partially because some security
    checks had to be made; I remember getting a call from Sprint's fraud
    department later wanting to make sure it was in fact I who made the
    request).

    If international calling is now enabled by default, is there a way to
    restrict the account?


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  5. #5
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Help, I'm in trouble

    In article <[email protected]>,=20
    [email protected] says...
    > O/Siris wrote:
    >=20
    > > The Collections department actually can setup a "promise to pay." It=

    =20
    > > still requires a significant portion of the amount owed, but it is, at=

    =20
    > > least, something. When you call Customer Care, ask to be transferred t=

    o=20
    > > collections. The sooner the better. They get progressively and=20
    > > exponentially more stubborn about doing something like this the longer=

    =20
    > > you let it stay as is.

    >=20
    > Rob,
    >=20
    > Just curious, but before you left, were accounts still restricted from=20
    > making international calls by default? I know I first set up my account=

    =20
    > waaay back in '96, you had to specifically call in and request that=20
    > international calling be enabled on your account, and it was a process=20
    > that took two business days to complete (partially because some security=

    =20
    > checks had to be made; I remember getting a call from Sprint's fraud=20
    > department later wanting to make sure it was in fact I who made the=20
    > request).
    >=20
    > If international calling is now enabled by default, is there a way to=20
    > restrict the account?
    >=20
    >=20
    >=20


    We were always taught 5 business days. But yeah, when I left,=20
    international calling was disabled by default.

    --=20
    R=D8=DF
    O/Siris
    ~+~
    A thing moderately good is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    Thomas Paine, "The Rights of Man", 1792



  6. #6
    Leisa
    Guest

    Re: Help, I'm in trouble


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    In article <[email protected]>,
    [email protected] says...
    > O/Siris wrote:


    > Rob,
    >
    > If international calling is now enabled by default, is there a way to
    > restrict the account?
    >
    >
    >


    We were always taught 5 business days. But yeah, when I left,
    international calling was disabled by default.

    --
    R
    O/Siris
    ~+~

    It is still disabled by default, but now, depending on credit class, it can
    be approved and added in 2-4 hours. However, there are places that can be
    called w/o international enabled that will still be charged ld rates.
    Canada, Jamaica, and the US Virgin Islands come to mind. I know you can also
    call Puerto Rico, but I can't remember if there's a charge for it. Probably
    there is.


    Leisa





  7. #7
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Help, I'm in trouble

    In article <[email protected]_s53>, [email protected] says...
    > It is still disabled by default, but now, depending on credit class, it c=

    an=20
    > be approved and added in 2-4 hours. However, there are places that can be=

    =20
    > called w/o international enabled that will still be charged ld rates.=20
    > Canada, Jamaica, and the US Virgin Islands come to mind. I know you can a=

    lso=20
    > call Puerto Rico, but I can't remember if there's a charge for it. Probab=

    ly=20
    > there is.
    >=20
    >=20
    > Leisa=20
    >=20


    PR has native SPCS coverage. Not much, but some. I'm 90% sure it does=20
    *not* have any extra charges.

    --=20
    R=D8=DF
    O/Siris
    ~+~
    A thing moderately good is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    Thomas Paine, "The Rights of Man", 1792



  8. #8
    Steve Sobol
    Guest

    Re: Help, I'm in trouble

    O/Siris wrote:

    > PR has native SPCS coverage. Not much, but some. I'm 90% sure it does
    > *not* have any extra charges.


    Better not - it's part of the US



    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  9. #9
    Leisa
    Guest

    Re: Help, I'm in trouble


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    In article <[email protected]_s53>, [email protected] says...
    > It is still disabled by default, but now, depending on credit class, it
    > can
    > be approved and added in 2-4 hours. However, there are places that can be
    > called w/o international enabled that will still be charged ld rates.
    > Canada, Jamaica, and the US Virgin Islands come to mind. I know you can
    > also
    > call Puerto Rico, but I can't remember if there's a charge for it.
    > Probably
    > there is.
    >
    >
    > Leisa
    >


    PR has native SPCS coverage. Not much, but some. I'm 90% sure it does
    *not* have any extra charges.


    That's what I was thinking, but couldn't remember. I do know I've never been
    yelled at for someone being billed for calling PR, so I figured we must not
    charge for there. I have been yelled at by customers who were charged for
    calling all the other places I listed.

    Leisa





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