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  1. #1
    Timothy J. Trace
    Guest
    Hi, I'm having one hell of a time with my Treo 600 and I'm hoping that ya'll can help.

    My digitizer is usually out of sorts when I switch on my Treo. To fix things, I hit the
    "HOME" button, then "P" for Prefs, then the 5-way center button, then "T" for TouchScreen,
    and finally I am at the realign screen. TAP-TAP-TAP, and everything's okay.

    Over the past few weeks, it has become harder and harder to complete the realign process.
    Sometimes it takes several passes through the digitizer to sort things out. Other times,
    I have to do a soft reset, then attempt the re-alignment.

    After much research I've come to discover that debris trapped between the edge of the
    touchscreen and the Treo casing can prevent the digitizer from working properly. The fix
    is to run a piece of thin, stiff paper (a Post-It Note is perfect) around the entire
    screen edge to knock things loose. Lo-and-behold, this works almost every time. When it
    doesn't work, I can blow really hard around the edges of the screen, and that sorts things
    out.

    The problem has worsened to the point where this Mickey Mouse BS is necessary almost every
    time I switch on my Treo.

    I bought my T600 new from CompUSA in August of this year. It is indeed a new unit and not
    a refurb. It has been upgraded with the latest Sprint software version (1.2 ?). I carry
    lock/line insurance for my Treo.

    In honesty, I've dropped this little bugger good and hard exactly once. The chrome trim
    around the front of the case bears the scars. But the digitizer problem existed before
    that day, and did not worsen immediately, so I don't think the 'dropping' is to blame
    (entirely to blame?).

    Can I -

    1> Return the thing to CompUSA for some kind of in-warranty exchange? Will they balk at
    the damage?
    2> Return it to PalmONE for a refurb (which is a kind of roulette)? Any cost to me?
    3> Pay my $35 to lock/line and get one of their refurbs (roulette, again)?

    Best regards,

    Tim ==
    (substitute 'tcsys.com' for 'nospam.co.uk')
    _________________

    Visit the Surrender Dorothy web !! (http://dorothyrocks.com)
    Visit the Crunch Monkey web !! (http://crunchmonkey.com)



    See More: Treo 600 Digitizer gettin' wacky




  2. #2
    Isaiah Beard
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    Timothy J. Trace wrote:

    > 1> Return the thing to CompUSA for some kind of in-warranty exchange? Will they balk at
    > the damage?
    > 2> Return it to PalmONE for a refurb (which is a kind of roulette)? Any cost to me?
    > 3> Pay my $35 to lock/line and get one of their refurbs (roulette, again)?


    So the unit IS still under warranty? If so, I'd try option 1, just to
    see. Legitimately, if it's not the result of abuse (which it doesnt'
    appear to be) then it should be changed out.

    If that doesn't work, then it's a crapshoot between 2 and 3.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  3. #3
    Timothy J. Trace
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    On Tue, 30 Nov 2004 16:37:51 -0500, Isaiah Beard <[email protected]> wrote:

    >So the unit IS still under warranty? If so, I'd try option 1, just to
    >see. Legitimately, if it's not the result of abuse (which it doesnt'
    >appear to be) then it should be changed out.


    What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?



  4. #4
    O/Siris
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    In article <[email protected]>,=20
    Timothy J. [email protected] says...
    > On Tue, 30 Nov 2004 16:37:51 -0500, Isaiah Beard <[email protected]=

    om> wrote:
    >=20
    > >So the unit IS still under warranty? If so, I'd try option 1, just to=

    =20
    > >see. Legitimately, if it's not the result of abuse (which it doesnt'=20
    > >appear to be) then it should be changed out.

    >=20
    > What is the length of warranty coverage on a Sprint T600 purchased at Com=

    pUSA?
    >=20


    I'm not sure, but unless you purchased one of their service=20
    agreements, I *think* it's measured in days. 15 or 30. =20
    I'm about 70% sure of that.

    --=20
    R=D8=DF
    O/Siris
    -+-
    **A thing moderately good is not so good as it=20
    ought to be. Moderation in temper is always a=20
    virtue, but moderation in principle is always a
    vice.**
    -Thomas Paine. The Rights of Man. 1792-



  5. #5
    Timothy J. Trace
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    On Wed, 01 Dec 2004 13:43:55 GMT, O/Siris <0sīrī[email protected]īntpcs.cōm> wrote:

    >> What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?

    >
    >I'm not sure, but unless you purchased one of their service
    >agreements, I *think* it's measured in days. 15 or 30.
    >I'm about 70% sure of that.


    Found out this much: http://tinyurl.com/6wjbz

    At least I've got lock/line to save my butt if need be.





  6. #6
    John Richards
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    "O/Siris" <0sīrī[email protected]īntpcs.cōm> wrote in message news:[email protected]
    In article <[email protected]>,
    Timothy J. [email protected] says...
    >
    >> What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?

    >
    > I'm not sure, but unless you purchased one of their service
    > agreements, I *think* it's measured in days. 15 or 30.
    > I'm about 70% sure of that.


    Looks like the factory warranty is one year, which is standard for most
    electronic devices:
    http://www.palmone.com/us/support/co...g_warranty.pdf

    --
    John Richards




  7. #7
    Isaiah Beard
    Guest

    Re: Treo 600 Digitizer gettin' wacky

    Timothy J. Trace wrote:


    > What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?


    The same as everyone else, I'd imagine: 12 months.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




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