Results 1 to 12 of 12
  1. #1
    John Dalberg
    Guest

    I have been a Sprint customer since 2000. My mistake was that I didn't
    check my invoices carefully for a long time. I noticed that i was paying
    $10 every month for weekend and evening minues on top of $50 for 500
    anytime minutes. I found out later there's a plan where Sprint has a plan
    for $40 for 500 minues which includes unlimited weekend. It seems I have
    bene paying the extra $10 for a *long* time plus another $10 when the plan
    went from $50 to $40.

    Is it ok for a company to not automatically switch the customer to a
    cheaper fee if the plan becomes cheaper? It seems we customers will only
    save money if we notice the discounts and tell the company to modify the
    billing.




    --
    John Dalberg



    See More: Should Sprint notify customers when their plan gets cheaper?




  2. #2
    Orac
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?

    In article <[email protected]>,
    John Dalberg <[email protected]> wrote:

    > I have been a Sprint customer since 2000. My mistake was that I didn't
    > check my invoices carefully for a long time. I noticed that i was paying
    > $10 every month for weekend and evening minues on top of $50 for 500
    > anytime minutes. I found out later there's a plan where Sprint has a plan
    > for $40 for 500 minues which includes unlimited weekend. It seems I have
    > bene paying the extra $10 for a *long* time plus another $10 when the plan
    > went from $50 to $40.
    >
    > Is it ok for a company to not automatically switch the customer to a
    > cheaper fee if the plan becomes cheaper?


    A company is not obligated to tell its customers when a plan becomes
    cheaper. However, it is generally good customer relations to do so.

    --
    Orac |"A statement of fact cannot be insolent."
    |
    |"If you cannot listen to the answers, why do you
    | inconvenience me with questions?"



  3. #3
    Bob Smith
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    "John Dalberg" <[email protected]> wrote in message
    news:[email protected]
    >
    > I have been a Sprint customer since 2000. My mistake was that I didn't
    > check my invoices carefully for a long time. I noticed that i was paying
    > $10 every month for weekend and evening minues on top of $50 for 500
    > anytime minutes. I found out later there's a plan where Sprint has a plan
    > for $40 for 500 minues which includes unlimited weekend. It seems I have
    > bene paying the extra $10 for a *long* time plus another $10 when the

    plan
    > went from $50 to $40.
    >
    > Is it ok for a company to not automatically switch the customer to a
    > cheaper fee if the plan becomes cheaper? It seems we customers will only
    > save money if we notice the discounts and tell the company to modify the
    > billing.


    Absolutely not ... SPCS made a contract with you for the plan you decided
    on. When your obligation for that plan (i.e. 1 year contract), they
    maintained the same plan for you. If they had changed your plan without your
    permission, and extended your obligation to the company, i.e. another year
    or two years, you would have been royally pissed.

    It is up to the customer to know what plan he/she/they need, per the amount
    of minutes they expect to use, the coverage they need, and the options,
    i.e.: Vision, calling to Canada, calling to Mexico, etc.

    Now, when you are looking at the plans, look at the F&CA option, as it will
    allow you to use your minutes to roam, when you get out of the service area,
    at no additional expense.

    Bob





  4. #4
    Bob Smith
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    "John Dalberg" <[email protected]> wrote in message
    news:[email protected]
    >
    > I have been a Sprint customer since 2000. My mistake was that I didn't
    > check my invoices carefully for a long time. I noticed that i was paying
    > $10 every month for weekend and evening minues on top of $50 for 500
    > anytime minutes. I found out later there's a plan where Sprint has a plan
    > for $40 for 500 minues which includes unlimited weekend. It seems I have
    > bene paying the extra $10 for a *long* time plus another $10 when the

    plan
    > went from $50 to $40.
    >
    > Is it ok for a company to not automatically switch the customer to a
    > cheaper fee if the plan becomes cheaper? It seems we customers will only
    > save money if we notice the discounts and tell the company to modify the
    > billing.


    Absolutely not ... SPCS made a contract with you for the plan you decided
    on. When your obligation for that plan (i.e. 1 year contract), they
    maintained the same plan for you. If they had changed your plan without your
    permission, and extended your obligation to the company, i.e. another year
    or two years, you would have been royally pissed.

    It is up to the customer to know what plan he/she/they need, per the amount
    of minutes they expect to use, the coverage they need, and the options,
    i.e.: Vision, calling to Canada, calling to Mexico, etc.

    Now, when you are looking at the plans, look at the F&CA option, as it will
    allow you to use your minutes to roam, when you get out of the service area,
    at no additional expense.

    Bob





  5. #5
    jw
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    > Now, when you are looking at the plans, look at the F&CA option, as

    it will
    > allow you to use your minutes to roam, when you get out of the

    service area,
    > at no additional expense.
    >
    > Bob
    >
    >


    Could you elaborate on the F&CA option. I looked on the sprintpcs.com
    and could not find any mention of it.

    Thanks,
    jw





  6. #6
    Bob Smith
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    "jw" <[email protected]> wrote in message news:[email protected]
    >
    > > Now, when you are looking at the plans, look at the F&CA option, as

    > it will
    > > allow you to use your minutes to roam, when you get out of the

    > service area,
    > > at no additional expense.
    > >
    > > Bob
    > >
    > >

    >
    > Could you elaborate on the F&CA option. I looked on the sprintpcs.com
    > and could not find any mention of it.
    >
    > Thanks,
    > jw


    Free & Clear America - In SPCS corporate coverage areas, it costs $5/mo. and
    allows you to make & receive roaming calls, without the cost of roaming,
    including LD outgoing calls. If you are in an affiliate area, it will cost
    between $5 to $10/mo.

    Go into SPCS's site, plug in your zip code and select a plan, and scroll
    down to see what's available where you live.

    Bob





  7. #7
    John Dalberg
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?

    On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:

    > "John Dalberg" <[email protected]> wrote in message
    > news:[email protected]
    >>
    >> I have been a Sprint customer since 2000. My mistake was that I didn't
    >> check my invoices carefully for a long time. I noticed that i was paying
    >> $10 every month for weekend and evening minues on top of $50 for 500
    >> anytime minutes. I found out later there's a plan where Sprint has a plan
    >> for $40 for 500 minues which includes unlimited weekend. It seems I have
    >> bene paying the extra $10 for a *long* time plus another $10 when the

    > plan
    >> went from $50 to $40.
    >>
    >> Is it ok for a company to not automatically switch the customer to a
    >> cheaper fee if the plan becomes cheaper? It seems we customers will only
    >> save money if we notice the discounts and tell the company to modify the
    >> billing.

    >
    > Absolutely not ... SPCS made a contract with you for the plan you decided
    > on. When your obligation for that plan (i.e. 1 year contract), they
    > maintained the same plan for you. If they had changed your plan without your
    > permission, and extended your obligation to the company, i.e. another year
    > or two years, you would have been royally pissed.


    The plan has expired. The plan became cheaper yet Sprint kept billing me
    the same amount.

    >
    > It is up to the customer to know what plan he/she/they need, per the amount
    > of minutes they expect to use, the coverage they need, and the options,
    > i.e.: Vision, calling to Canada, calling to Mexico, etc.


    I am aware of the minutes and plan. This is not the issue. The issue is
    Sprint kept billing me the old price when the same plan became cheaper long
    time ago.
    I am not in the habit of checking the latest Sprint plans but with the
    constant prices changes, maybe I should have.



    --
    John Dalberg



  8. #8
    Leebehr
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?

    I think the term is "grandfathered". For instance I have a plane for
    $40 that includes 400 anytime minutes and unlimited nights & weekends.
    AFAIK they no longer offer this plan--I think there's a $45 for 500
    minutes/unlimited N&W--but that does not mean I'm left in the lurch--as
    long as one person retains a plan it is active.




  9. #9
    Isaiah Beard
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?

    John Dalberg wrote:

    > Is it ok for a company to not automatically switch the customer to a
    > cheaper fee if the plan becomes cheaper?


    Absolutely not. This is because most of those cheaper plans require you
    to extend your contract. In essence, you are asking Sprint to bind you
    to a contract extension without your express consent, something which
    they cannot legally do.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  10. #10
    Bob Smith
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    "John Dalberg" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:
    >
    > > "John Dalberg" <[email protected]> wrote in message
    > > news:[email protected]
    > >>
    > >> I have been a Sprint customer since 2000. My mistake was that I didn't
    > >> check my invoices carefully for a long time. I noticed that i was

    paying
    > >> $10 every month for weekend and evening minues on top of $50 for 500
    > >> anytime minutes. I found out later there's a plan where Sprint has a

    plan
    > >> for $40 for 500 minues which includes unlimited weekend. It seems I

    have
    > >> bene paying the extra $10 for a *long* time plus another $10 when the

    > > plan
    > >> went from $50 to $40.
    > >>
    > >> Is it ok for a company to not automatically switch the customer to a
    > >> cheaper fee if the plan becomes cheaper? It seems we customers will

    only
    > >> save money if we notice the discounts and tell the company to modify

    the
    > >> billing.

    > >
    > > Absolutely not ... SPCS made a contract with you for the plan you

    decided
    > > on. When your obligation for that plan (i.e. 1 year contract), they
    > > maintained the same plan for you. If they had changed your plan without

    your
    > > permission, and extended your obligation to the company, i.e. another

    year
    > > or two years, you would have been royally pissed.

    >
    > The plan has expired. The plan became cheaper yet Sprint kept billing me
    > the same amount.


    Sure, that's what you agreed to, with SPCS. If they had changed your plan,
    without your knowledge and consent, and locked you into another year or two,
    you'd be moaning and groaning here like crazy ...
    >
    > >
    > > It is up to the customer to know what plan he/she/they need, per the

    amount
    > > of minutes they expect to use, the coverage they need, and the options,
    > > i.e.: Vision, calling to Canada, calling to Mexico, etc.

    >
    > I am aware of the minutes and plan. This is not the issue. The issue is
    > Sprint kept billing me the old price when the same plan became cheaper

    long
    > time ago.
    > I am not in the habit of checking the latest Sprint plans but with the
    > constant prices changes, maybe I should have.


    Until the customer decides they need to make a change to their plan, SPCS
    honors the original agreement. There are folks here who still have the
    Pioneer plan offered 8 years ago, where there was no monthly service charge
    @ $0.35/min charge.

    As for you checking plans, I would recommend doing so every few months. Just
    be aware that when one makes a change to their plans these days, their
    annual agreement would be extended for a year ... or two.

    Bob





  11. #11
    ZJ Driver
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?


    "John Dalberg" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 07 Dec 2004 03:49:46 GMT, Bob Smith wrote:
    >
    > > "John Dalberg" <[email protected]> wrote in message
    > > news:[email protected]
    > >>
    > >> I have been a Sprint customer since 2000. My mistake was that I didn't
    > >> check my invoices carefully for a long time. I noticed that i was

    paying
    > >> $10 every month for weekend and evening minues on top of $50 for 500
    > >> anytime minutes. I found out later there's a plan where Sprint has a

    plan
    > >> for $40 for 500 minues which includes unlimited weekend. It seems I

    have
    > >> bene paying the extra $10 for a *long* time plus another $10 when the

    > > plan
    > >> went from $50 to $40.
    > >>
    > >> Is it ok for a company to not automatically switch the customer to a
    > >> cheaper fee if the plan becomes cheaper? It seems we customers will

    only
    > >> save money if we notice the discounts and tell the company to modify

    the
    > >> billing.

    > >
    > > Absolutely not ... SPCS made a contract with you for the plan you

    decided
    > > on. When your obligation for that plan (i.e. 1 year contract), they
    > > maintained the same plan for you. If they had changed your plan without

    your
    > > permission, and extended your obligation to the company, i.e. another

    year
    > > or two years, you would have been royally pissed.

    >
    > The plan has expired. The plan became cheaper yet Sprint kept billing me
    > the same amount.


    The plan did not become cheaper, they came out with cheaper options.

    > > It is up to the customer to know what plan he/she/they need, per the

    amount
    > > of minutes they expect to use, the coverage they need, and the options,
    > > i.e.: Vision, calling to Canada, calling to Mexico, etc.

    >
    > I am aware of the minutes and plan. This is not the issue. The issue is
    > Sprint kept billing me the old price when the same plan became cheaper

    long
    > time ago.
    > I am not in the habit of checking the latest Sprint plans but with the
    > constant prices changes, maybe I should have.


    Maybe?

    They charged you what you agreed to. What if they increase prices on their
    plans? Do they have the right/responsibility to increase your rate? By
    your logic they do.

    -F





  12. #12
    norelpref
    Guest

    Re: Should Sprint notify customers when their plan gets cheaper?

    John Dalberg wrote:
    > I have been a Sprint customer since 2000. My mistake was that I didn't
    > check my invoices carefully for a long time. I noticed that i was paying
    > $10 every month for weekend and evening minues on top of $50 for 500
    > anytime minutes. I found out later there's a plan where Sprint has a plan
    > for $40 for 500 minues which includes unlimited weekend. It seems I have
    > bene paying the extra $10 for a *long* time plus another $10 when the plan
    > went from $50 to $40.
    >
    > Is it ok for a company to not automatically switch the customer to a
    > cheaper fee if the plan becomes cheaper? It seems we customers will only
    > save money if we notice the discounts and tell the company to modify the
    > billing.
    >
    >
    >
    >

    As others have noted, that was your inital plan and they maintained it
    for you. That is a two way street. I have a plan with Sprint now that
    beats anything they currently offer by at least $25/month for my three
    phones. When my contract expires (very soon), I would not be a happy
    camper if I was suddenly charged the higher rates. On thing that many
    carriers do that you may not initally notice is drop the price but also
    drop some other things as well. An example, with my really old Cingular
    account, I only had 50 anytime minutes + free weekends (not nights) per
    phone and paid roughly $45/month after taxes total for the two phones.
    So i had crappy anytime minutes, a smaller "regional" calling area but
    P2P was free and so was my SMS messages. To some that may have been a
    perfect plan, for others it may have sucked big time. When I tried to
    upgrade my plan to 300 anytime minutes, I found out the SMS was now
    charged per message and the somewhat small regional calling area was now
    even much smaller (they knocked off an entire state and parts of 2 other
    states), yeah, I was getting 300 more minutes for only $10 month more
    but the extra perks and calling area were gone. I would have ended up
    paying much more overall. Keep in mind, this was a few years ago though
    so my example is very different from what is offered currently. Just an
    example



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