Page 1 of 5 123 ... LastLast
Results 1 to 15 of 71
  1. #1
    Nehmo Sergheyev
    Guest
    I have been a Sprint PCS customer since '99, and although there have
    been numerous problems I have stayed with the company. Why? A good
    customer of mine (I'm a renovation contractor) and a friend is high in
    the Sprint corporate hierarchy (but he has nothing directly to do with
    the day-to-day operations of the cell phone unit), and I felt it would
    be something of a slight to him if I switched.

    Now, however, after recent events, I can't continue to keep my Sprint
    cell phone account. The customer service is inconsistent, stupid,
    dishonest, disrespectful, and difficult to even communicate with. I
    won't bore you with the details of my problem with Sprint PCS; I'm sure
    it's similar or relatively similar to the problems to thousands of
    others.

    If anyone reading this is considering a Sprint phone, I suggest to that
    person to walk into a Sprint store (the main store in Sprint's hometown
    is my example) first and talk briefly to the crowd of people waiting to
    (fruitlessly, they will learn) speak with the manager. I can't think of
    any existing business that has so many people with so many complaints.

    --
    *********************
    * Nehmo Sergheyev *
    *********************





    See More: Dear Sprint PCS,




  2. #2
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    > I have been a Sprint PCS customer since '99, and although there have
    > been numerous problems I have stayed with the company. Why? A good
    > customer of mine (I'm a renovation contractor) and a friend is high in
    > the Sprint corporate hierarchy (but he has nothing directly to do with
    > the day-to-day operations of the cell phone unit), and I felt it would
    > be something of a slight to him if I switched.


    If you would like to give details of your problem, there may be people who can
    help you figure out how to resolve it.

    > If anyone reading this is considering a Sprint phone, I suggest to that
    > person to walk into a Sprint store (the main store in Sprint's hometown
    > is my example) first and talk briefly to the crowd of people waiting to
    > (fruitlessly, they will learn) speak with the manager. I can't think of
    > any existing business that has so many people with so many complaints.


    Sprint has problems, yes, but there are plenty of people (including myself, my
    wife, and many of our friends and family members) who don't have problems with
    Sprint. I've been a customer since 12/00, so I was around during the worst
    periods. Tell us what's going on... many of the other people on the SPCS
    newsgroup are longtime customers too and we may be able to help you.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  3. #3
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Steve Sobol -
    > If you would like to give details of your problem, there may be people

    who can > help you figure out how to resolve it.

    - Nehmo -
    I'm posting this not in an attempt to solve the problem. I've already
    given up on that after spending several phone calls, half a day +, and a
    trip down to the Sprint store, where I found several other people with
    problems. If someone at Sprint wants to know what the problem is, look
    up my name. I apologize if I piqued your curiosity.

    My purpose in posting here is to announce that I'm going to another
    provider and to warn prospective customers.

    - Steve Sobol -
    > Sprint has problems, yes, but there are plenty of people (including

    myself, my
    > wife, and many of our friends and family members) who don't have

    problems with
    > Sprint.


    - Nehmo -
    I would say that every customer has problems with Sprint. For one thing,
    the advertisement is deceptive (this is not what caused my departure,
    BTW), and every customer, in a way, suffers because of that. And
    considering the crowd of people with problems waiting in line at the
    store, and considering my personal experience, your claim of "friends
    and family" with *no* problems is suspicious.

    - Steve Sobol -
    > I've been a customer since 12/00, so I was around during the worst
    > periods. Tell us what's going on... many of the other people on the

    SPCS
    > newsgroup are longtime customers too and we may be able to help you.


    - Nehmo -
    What value is there in being a long-time customer? The offers give
    preferential treatment to new customers. And when I was discussing
    things with Sprint employees, not one gave me any extra consideration
    for my brand loyalty.

    The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    if someone leaves, I don't know why you should.

    --
    *********************
    * Nehmo Sergheyev *
    *********************
    ..




  4. #4
    Pete Stephenson
    Guest

    Re: Dear Sprint PCS,

    In article <[email protected]>,
    "Nehmo Sergheyev" <[email protected]> wrote:

    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.


    The only problem I had with Sprint was getting the phone in the first
    place. The management and employees at the local Sprint store were not
    terribly attentive, but that seems to be a problem to that specific
    store -- Sprint corporate has been quite a bit more responsive, but I
    haven't had much need to contact them.

    I've been quite satisfied with the technical-side of Sprint -- their
    network, at least for me, is quite good.

    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.


    I suspect you'll find that not many providers really care about
    individual customers.

    --
    Pete Stephenson
    HeyPete.com



  5. #5
    Chris Russell
    Guest

    Re: Dear Sprint PCS,

    Guess you've never heard of the Retention Department where current customers
    go to get a better deal if they threaten to leave. I've been w/SPCS since
    1998 and have not had a problem w/CS by phone (can't say the same for
    Cingular CS which I had during part of this period and no longer have).

    I've never found the plans deceptive, you just have to have the intelligence
    to read the plan terms and the terms of service. Then there is no question
    as to what to expect. Or how about the 18 month phone upgrade program?
    They don't care about current customers ;-).

    Chris

    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    >- Steve Sobol -
    >> If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.
    >
    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.
    >
    > - Steve Sobol -
    >> Sprint has problems, yes, but there are plenty of people (including

    > myself, my
    >> wife, and many of our friends and family members) who don't have

    > problems with
    >> Sprint.

    >
    > - Nehmo -
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.
    >
    > - Steve Sobol -
    >> I've been a customer since 12/00, so I was around during the worst
    >> periods. Tell us what's going on... many of the other people on the

    > SPCS
    >> newsgroup are longtime customers too and we may be able to help you.

    >
    > - Nehmo -
    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.
    >
    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    > .
    >






  6. #6
    fusQuanto
    Guest

    Re: Dear Sprint PCS,

    i love sprint since 1998
    they've 'retained' me and given me the '18 month' deal as well.
    thank you sprint, now please get some cooler phones thx


    On Tue, 25 Jan 2005 18:18:50 -0600
    "Nehmo Sergheyev" <[email protected]> wrote:

    > - Steve Sobol -
    > > If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.
    >
    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.
    >
    > - Steve Sobol -
    > > Sprint has problems, yes, but there are plenty of people (including

    > myself, my
    > > wife, and many of our friends and family members) who don't have

    > problems with
    > > Sprint.

    >
    > - Nehmo -
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.
    >
    > - Steve Sobol -
    > > I've been a customer since 12/00, so I was around during the worst
    > > periods. Tell us what's going on... many of the other people on the

    > SPCS
    > > newsgroup are longtime customers too and we may be able to help you.

    >
    > - Nehmo -
    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.
    >
    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    > .
    >




  7. #7
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Chris Russell -
    > Guess you've never heard of the Retention Department where current

    customers
    > go to get a better deal if they threaten to leave.


    - Nehmo -
    I don't think customer service has heard of it either. About two years
    or so ago I asked Sprint to meet an ATT deal. Sprint refused, and I
    didn't bother to switch.

    - Chris Russell -
    > I've been w/SPCS since
    > 1998 and have not had a problem w/CS by phone


    - Nehmo -
    I suppose you've never had any $3 charge for calling customer service?
    Or $5 for talking to the desk people at the store? Sprint stoped
    charging the $3 a while ago; I don't know about the $5.

    - Chris Russell -
    > (can't say the same for
    > Cingular CS which I had during part of this period and no longer

    have).

    - Nehmo -
    > Then why did you even get a Cingular if you were so happy with Sprint?


    - Chris Russell -
    > I've never found the plans deceptive,


    - Nehmo -
    The current flexible offering is deceptive. The night minutes start at 9
    pm – later than with other plans. If I had (when I was a subscriber,
    that is) changed to that plan, it would end up costing me _more_. And
    the advertisement for that plan is deceptive too. The ads make it look
    like Sprint feels it's unethical to charge people exorbitant rates for
    going over your anytime minutes. If Sprint feels that way, why does it
    charge so much when someone does? And if it really feels that way,
    shouldn't it refund some of the millions it gouged people out of?

    - Chris Russell -
    > you just have to have the intelligence
    > to read the plan terms and the terms of service. Then there is no

    question
    > as to what to expect.


    > Or how about the 18 month phone upgrade program?
    > They don't care about current customers ;-).


    - Nehmo -
    I don't know what you're talking about, and I don't care because I'm no
    longer a Sprint customer. I'm referring to the more expensive deals
    offered to old customers as opposed to new customers when the picture
    phones were offered. _Eventually_, Sprint offered me a deal similar to
    what a new customer would get except my rebate wouldn't be instant; I
    would have to pay full and wait. Then after about two or three months
    Sprint would credit my account. I never did get a pic phone,
    incidentally.

    That's how much Sprint values retaining customers.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  8. #8
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - fusQuanto -
    > i love sprint since 1998
    > they've 'retained' me and given me the '18 month' deal as well.
    > thank you sprint, now please get some cooler phones thx


    - Nehmo -
    Michael Jackson has fans too.


    --
    *********************
    * Nehmo Sergheyev *
    *********************



  9. #9
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.


    Ok, fair enough, but

    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.


    Well, how arrogant of you. Sorry, but it is true. It's nice that you think you
    know exactly what my situation is, but you've never met me, so that would be
    difficult.

    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.


    And another carrier would be different how?

    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.


    Well, excuse me for offering to help. I'm sorry I said anything at all, since
    you felt the need to be obnoxious in return.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  10. #10
    Notan
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    >
    > <snip>
    >
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.


    And I would say that you're wrong.

    Sprint's advertising doesn't affect me, in the least, as I'm already
    a subscriber.

    Any time I've been in a Sprint store, the majority of people "with
    problems" are those with billing problems and, from the looks of
    them, probably have billing problems with many other service providers.

    Notan



  11. #11
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Steve Sobol -
    > Well, how arrogant of you. Sorry, but it is true. It's nice that you

    think you
    > know exactly what my situation is, but you've never met me, so that

    would be
    > difficult.


    - Nehmo -
    Nobody said they knew exactly what your situation is, and I don't know
    if it would be relevant anyway. I just think your claim of no problems
    for apparently a large number of subscribers is beyond reality.

    - Steve Sobol -
    > And another carrier would be different how?


    - Nehmo -
    I don't know. From my perspective, it's unlikely for one to be worse.

    - Steve Sobol -
    > Well, excuse me for offering to help. I'm sorry I said anything at

    all, since
    > you felt the need to be obnoxious in return.


    - Nehmo -
    I stated my suspicions of your testimonial praise of Sprint - I didn't
    criticize your offer to help; I turned it down.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  12. #12
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > That's how much Sprint values retaining customers.


    - Howard -
    > No, it's how much they value retaining you and others with similar

    credit
    > problems.


    - Nehmo -
    In any case, Sprint profited from having me as a customer. They won't
    anymore. If that's the way they like it, then we have reached an
    agreeable solution.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  13. #13
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Notan -
    > Sprint's advertising doesn't affect me, in the least, as I'm already
    > a subscriber.


    - Nehmo -
    I already described how I was misled by an ad. It implied I would save
    money if I changed plans. I wouldn't have. Perhaps others wouldn't have
    realized as I did. This is an example of an existing subscriber
    influenced by ads.

    - Notan -
    > Any time I've been in a Sprint store, the majority of people "with
    > problems" are those with billing problems


    - Nehmo -
    Then that's a problem with Sprint. You shouldn't put the onus on the
    poor subscribers.

    If a business has large numbers of customers feeling gouged, then the
    business is gouging - despite what justification they may have in the
    fine print.

    - Notan -
    > and, from the looks of
    > them, probably have billing problems with many other service

    providers.

    - Nehmo -
    If you ask me, they are dressed better than average. Is that what you
    are talking about?

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  14. #14
    Notan
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    >
    > I already described how I was misled by an ad. It implied I would save
    > money if I changed plans. I wouldn't have. Perhaps others wouldn't have
    > realized as I did. This is an example of an existing subscriber
    > influenced by ads.


    You said, and I quote, "I would say that every customer has problems
    with Sprint.

    I don't.

    > If you ask me, they are dressed better than average. Is that what
    > you are talking about?


    A good number of those, that I've observed, make the store look like
    backstage at the Jerry Springer show.

    Notan



  15. #15
    No One
    Guest

    Re: Dear Sprint PCS,


    "Notan" <[email protected]> wrote in message
    news:[email protected]
    > Nehmo Sergheyev wrote:
    > >
    > > <snip>
    > >
    > > I would say that every customer has problems with Sprint. For one thing,
    > > the advertisement is deceptive (this is not what caused my departure,
    > > BTW), and every customer, in a way, suffers because of that. And
    > > considering the crowd of people with problems waiting in line at the
    > > store, and considering my personal experience, your claim of "friends
    > > and family" with *no* problems is suspicious.

    >
    > And I would say that you're wrong.
    >
    > Sprint's advertising doesn't affect me, in the least, as I'm already
    > a subscriber.
    >
    > Any time I've been in a Sprint store, the majority of people "with
    > problems" are those with billing problems and, from the looks of
    > them, probably have billing problems with many other service providers.


    And I would have to agree with Notan -- had Sprint PCS for several years
    now, they are the fourth provider I've had in the last dozen years, and have
    been by far the best and most reliable.






  • Similar Threads




  • Page 1 of 5 123 ... LastLast