Results 1 to 13 of 13
  1. #1
    Richard Gibson via CellPhoneKB.com
    Guest
    I had missed a payment to Sprint just through some clutter and clumsiness
    on my part. Last Sunday I got a call and was told my service would be
    discontinued, my number lost, etc. etc. The rep wanted to know if I could
    post-date a check for the next day and I replied no, but for a week from
    tomorrow I could do that. We were in agreement. I was given a phone number
    to call on Friday to set everyhting up which I still have. Today is Friday
    and I had every intention of following through.
    But every day since Sunday, I've received the same threatening phone call
    despite our agreement. EVERY DAY the same routine. Groundhog Day. At this
    point they can try to get the money out of my hands and into their pockets.
    The quality of their calls to me was bad and echoey. Perhaps I was being
    recorded. I hope so. My language has become colorful and I feel like
    stomping up and down on the phone and returning it in pieces I have felt so
    harrassed, and have already made arrangements to switch to another carrier.

    I really thought Sprint was the decent provider, but no more. And I hope no
    one else has to go through the week I've gone through with them, especially
    when having the flu, etc.

    --
    Message posted via http://www.cellphonekb.com



    See More: Sprint Customer Service HORRIBLE!




  2. #2
    Kevin M.
    Guest

    Re: Sprint Customer Service HORRIBLE!

    Richard Gibson via CellPhoneKB.com <[email protected]> wrote:
    > I had missed a payment to Sprint just through some clutter and
    > clumsiness on my part. Last Sunday I got a call and was told my
    > service would be discontinued, my number lost, etc. etc. The rep
    > wanted to know if I could post-date a check for the next day and I
    > replied no, but for a week from tomorrow I could do that. We were in
    > agreement. I was given a phone number to call on Friday to set
    > everyhting up which I still have. Today is Friday and I had every
    > intention of following through.
    > But every day since Sunday, I've received the same threatening phone
    > call despite our agreement. EVERY DAY the same routine. Groundhog
    > Day. At this point they can try to get the money out of my hands and
    > into their pockets. The quality of their calls to me was bad and
    > echoey. Perhaps I was being recorded. I hope so. My language has
    > become colorful and I feel like stomping up and down on the phone and
    > returning it in pieces I have felt so harrassed, and have already
    > made arrangements to switch to another carrier.
    >
    > I really thought Sprint was the decent provider, but no more. And I
    > hope no one else has to go through the week I've gone through with
    > them, especially when having the flu, etc.


    Well, I worked at SprintPCS Collections, and since this isn't the way we
    operate(d), I'm suspicious of this post.

    No one, not even the PCS accounts with the WORST class of rating, would
    get treated this way BEFORE the post-date of the check has arrived.

    It certainly IS possible that you would get treated that way (not by SPCS)
    AFTER the check didn't clear with SPCS and we sent you to a collections
    agency as a delinquent account, but that would take about 2 weeks or so,
    so I'm again suspicious that we aren't being told the whole story.
    Especially your "I really thought Sprint was great blah blah blah but then
    they screwed me blah blah" line.

    Enjoy your new carrier. Which will be whom, btw?


    Kevin M.
    "Know your enemy, and know yourself; in one-thousand battles
    you shall never be in peril." -- Sun Tzu, *The Art of War*
    "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier





  3. #3
    Central
    Guest

    Re: Sprint Customer Service HORRIBLE!

    On Fri, 25 Feb 2005 05:27:34 -0800, Kevin M. wrote:

    > Richard Gibson via CellPhoneKB.com <[email protected]> wrote:
    >> I had missed a payment to Sprint just through some clutter and
    >> clumsiness on my part. Last Sunday I got a call and was told my
    >> service would be discontinued, my number lost, etc. etc. The rep
    >> wanted to know if I could post-date a check for the next day and I
    >> replied no, but for a week from tomorrow I could do that. We were in
    >> agreement. I was given a phone number to call on Friday to set
    >> everyhting up which I still have. Today is Friday and I had every
    >> intention of following through.
    >> But every day since Sunday, I've received the same threatening phone
    >> call despite our agreement. EVERY DAY the same routine. Groundhog
    >> Day. At this point they can try to get the money out of my hands and
    >> into their pockets. The quality of their calls to me was bad and
    >> echoey. Perhaps I was being recorded. I hope so. My language has
    >> become colorful and I feel like stomping up and down on the phone and
    >> returning it in pieces I have felt so harrassed, and have already
    >> made arrangements to switch to another carrier.
    >>
    >> I really thought Sprint was the decent provider, but no more. And I
    >> hope no one else has to go through the week I've gone through with
    >> them, especially when having the flu, etc.

    >
    > Well, I worked at SprintPCS Collections, and since this isn't the way we
    > operate(d), I'm suspicious of this post.
    >
    > No one, not even the PCS accounts with the WORST class of rating, would
    > get treated this way BEFORE the post-date of the check has arrived.
    >
    > It certainly IS possible that you would get treated that way (not by SPCS)
    > AFTER the check didn't clear with SPCS and we sent you to a collections
    > agency as a delinquent account, but that would take about 2 weeks or so,
    > so I'm again suspicious that we aren't being told the whole story.
    > Especially your "I really thought Sprint was great blah blah blah but then
    > they screwed me blah blah" line.
    >
    > Enjoy your new carrier. Which will be whom, btw?
    >
    >
    > Kevin M.
    > "Know your enemy, and know yourself; in one-thousand battles
    > you shall never be in peril." -- Sun Tzu, *The Art of War*
    > "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier


    I agree with you as well this post does seem questionable or lacking
    details. When I first signed up with sprintpcs they mislabeled my billing
    address and when I would check all their on-line invoices they all claimed
    they were inaccurate because I haven't received my first bill. The amount
    didn't seem right so I was going to wait for my invoice. Well the bill was
    never sent to my correct address and with all the sign-up fees +
    sprintpcs' month in advanced payments the amount due hit over my credit
    limit and then they disconnected my service. I have heard nothing from
    them about this and only after I tried calling and got the error msg did I
    find out what happened. I called the billing number provided and not only
    did they gladly reconnect my service, correct my address, AND credit me
    for the reconnect fee but also for my hassles with them.

    Now if you only missed one payment they don't tend to start
    calling you till a week after it was due and even then they don't
    disconnect your service until either you go over your credit limit or you
    are several weeks past due. After they disconnect you your number is
    still associated with your account and you don't lose it. As long as your
    account is active you still have the number, it is just not usable. Only
    time you should lose the number would be having your account terminated
    without starting a porting procedure. If sprintpcs handed you over to a
    collections agency at that point they may have canceled your account but
    really companies like sprintpcs only do that when they feel there is no
    way they can collect/re-establish service and that is not not when you
    miss one payment making you late a few days.

    Of course you didn't say how late you were and since last Sunday was
    almost a week ago already then that would mean you are going on just
    about three weeks being late, assuming that Sunday was two weeks after
    your original payment due(when they start to really notice a lack of
    payment). If they disconnected you then most likely you are over the
    credit limit which would mean you are now around three weeks late over
    what sprintpcs believes you are capable of paying. Keeping in mind
    sprintpcs adds your next month bill shortly after your last billing cycle
    which would count against your credit limit, as it had happened to me. So
    if you are as late as I have guessed, been disconnected due to a credit
    limit overage, and put off paying another week the only issue I see wrong
    is that sprintpcs "keeps" reminding you that you owe them money that is
    more then a small oversight on your part. Of course my time periods may be
    very wrong and I do apologize if this is not the case but it would fit in
    with what I have seen from sprintpcs.

    Either way I suspect that you are not telling the whole truth or that
    your bill is no small amount.




  4. #4
    Isaiah Beard
    Guest

    Re: Sprint Customer Service HORRIBLE!

    Richard Gibson via CellPhoneKB.com wrote:
    > I had missed a payment to Sprint just through some clutter and clumsiness
    > on my part.


    Well, there's your problem.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  5. #5
    Isaiah Beard
    Guest

    Re: Sprint Customer Service HORRIBLE!

    Kevin M. wrote:

    > Enjoy your new carrier. Which will be whom, btw?


    Once his deliquency hits LightBridge, the best he can hope for is
    TracFone or Liberty Wireless.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  6. #6
    mike-32
    Guest

    Re: Sprint Customer Service HORRIBLE!

    I've been there before and the reason (as explained to me) is that the
    computer is programmed to call everyday (regardless of any verbal
    agreements) until such time the account is brought current in accounts
    receiveable.

    Richard Gibson via CellPhoneKB.com wrote:
    > I had missed a payment to Sprint just through some clutter and

    clumsiness
    > on my part. Last Sunday I got a call and was told my service would be
    > discontinued, my number lost, etc. etc. The rep wanted to know if I

    could
    > post-date a check for the next day and I replied no, but for a week

    from
    > tomorrow I could do that. We were in agreement. I was given a phone

    number
    > to call on Friday to set everyhting up which I still have. Today is

    Friday
    > and I had every intention of following through.
    > But every day since Sunday, I've received the same threatening phone

    call
    > despite our agreement. EVERY DAY the same routine. Groundhog Day. At

    this
    > point they can try to get the money out of my hands and into their

    pockets.
    > The quality of their calls to me was bad and echoey. Perhaps I was

    being
    > recorded. I hope so. My language has become colorful and I feel like
    > stomping up and down on the phone and returning it in pieces I have

    felt so
    > harrassed, and have already made arrangements to switch to another

    carrier.
    >
    > I really thought Sprint was the decent provider, but no more. And I

    hope no
    > one else has to go through the week I've gone through with them,

    especially
    > when having the flu, etc.
    >
    > --
    > Message posted via http://www.cellphonekb.com





  7. #7
    John Richards
    Guest

    Re: Sprint Customer Service HORRIBLE!

    "Isaiah Beard" <[email protected]> wrote in message news:[email protected]
    > Richard Gibson via CellPhoneKB.com wrote:
    >> I had missed a payment to Sprint just through some clutter and clumsiness
    >> on my part.

    >
    > Well, there's your problem.


    Yep, I don't see the OP's issue. He agrees he owes Sprint the money,
    the payment is way overdue, and now he complains because Sprint
    is trying to collect what is owed! The moral is that if you don't want to
    be hassled you should pay your bills on time.

    --
    John Richards



  8. #8
    RN
    Guest

    Re: Sprint Customer Service HORRIBLE!

    I don't like their customer service, but aren't you essentially harrassing
    them by making them work so hard to get money you owed them before now? Pay
    your bill and have some decency. Two wrongs don't make a right, right?


    "Richard Gibson via CellPhoneKB.com" <[email protected]> wrote in
    message news:[email protected]
    > I had missed a payment to Sprint just through some clutter and clumsiness
    > on my part. Last Sunday I got a call and was told my service would be
    > discontinued, my number lost, etc. etc. The rep wanted to know if I could
    > post-date a check for the next day and I replied no, but for a week from
    > tomorrow I could do that. We were in agreement. I was given a phone number
    > to call on Friday to set everyhting up which I still have. Today is Friday
    > and I had every intention of following through.
    > But every day since Sunday, I've received the same threatening phone call
    > despite our agreement. EVERY DAY the same routine. Groundhog Day. At this
    > point they can try to get the money out of my hands and into their

    pockets.
    > The quality of their calls to me was bad and echoey. Perhaps I was being
    > recorded. I hope so. My language has become colorful and I feel like
    > stomping up and down on the phone and returning it in pieces I have felt

    so
    > harrassed, and have already made arrangements to switch to another

    carrier.
    >
    > I really thought Sprint was the decent provider, but no more. And I hope

    no
    > one else has to go through the week I've gone through with them,

    especially
    > when having the flu, etc.
    >
    > --
    > Message posted via http://www.cellphonekb.com






  9. #9
    halo2 guy
    Guest

    Re: Sprint Customer Service HORRIBLE!

    You have to be kidding me. That fact is you don't have the money to pay the
    bill so you shouldn't have the priviledge of cell phone use.

    You stated clutter and clumsiness as your excuse but the fact is you can pay
    your bill online with a credit card instantly or even pay by check instantly
    via their website. If you had the money to pay your bill you would have
    paid it and be done with this situation you caused. Even with the flu you
    were able to post this message and you still don't have time to go online
    and pay??? BS!!! Now pay your bill.



    "Richard Gibson via CellPhoneKB.com" <[email protected]> wrote in
    message news:[email protected]
    >I had missed a payment to Sprint just through some clutter and clumsiness
    > on my part. Last Sunday I got a call and was told my service would be
    > discontinued, my number lost, etc. etc. The rep wanted to know if I could
    > post-date a check for the next day and I replied no, but for a week from
    > tomorrow I could do that. We were in agreement. I was given a phone number
    > to call on Friday to set everyhting up which I still have. Today is Friday
    > and I had every intention of following through.
    > But every day since Sunday, I've received the same threatening phone call
    > despite our agreement. EVERY DAY the same routine. Groundhog Day. At this
    > point they can try to get the money out of my hands and into their
    > pockets.
    > The quality of their calls to me was bad and echoey. Perhaps I was being
    > recorded. I hope so. My language has become colorful and I feel like
    > stomping up and down on the phone and returning it in pieces I have felt
    > so
    > harrassed, and have already made arrangements to switch to another
    > carrier.
    >
    > I really thought Sprint was the decent provider, but no more. And I hope
    > no
    > one else has to go through the week I've gone through with them,
    > especially
    > when having the flu, etc.
    >
    > --
    > Message posted via http://www.cellphonekb.com






  10. #10
    ZJ Driver
    Guest

    Re: Sprint Customer Service HORRIBLE!

    Requesting post-dated checks is policy in SPCS collections?

    They are aware that's illegal right?

    -F

    "Kevin M." <[email protected]> wrote in message
    news:[email protected]
    > Richard Gibson via CellPhoneKB.com <[email protected]> wrote:
    > > I had missed a payment to Sprint just through some clutter and
    > > clumsiness on my part. Last Sunday I got a call and was told my
    > > service would be discontinued, my number lost, etc. etc. The rep
    > > wanted to know if I could post-date a check for the next day and I
    > > replied no, but for a week from tomorrow I could do that. We were in
    > > agreement. I was given a phone number to call on Friday to set
    > > everyhting up which I still have. Today is Friday and I had every
    > > intention of following through.
    > > But every day since Sunday, I've received the same threatening phone
    > > call despite our agreement. EVERY DAY the same routine. Groundhog
    > > Day. At this point they can try to get the money out of my hands and
    > > into their pockets. The quality of their calls to me was bad and
    > > echoey. Perhaps I was being recorded. I hope so. My language has
    > > become colorful and I feel like stomping up and down on the phone and
    > > returning it in pieces I have felt so harrassed, and have already
    > > made arrangements to switch to another carrier.
    > >
    > > I really thought Sprint was the decent provider, but no more. And I
    > > hope no one else has to go through the week I've gone through with
    > > them, especially when having the flu, etc.

    >
    > Well, I worked at SprintPCS Collections, and since this isn't the way we
    > operate(d), I'm suspicious of this post.
    >
    > No one, not even the PCS accounts with the WORST class of rating, would
    > get treated this way BEFORE the post-date of the check has arrived.
    >
    > It certainly IS possible that you would get treated that way (not by SPCS)
    > AFTER the check didn't clear with SPCS and we sent you to a collections
    > agency as a delinquent account, but that would take about 2 weeks or so,
    > so I'm again suspicious that we aren't being told the whole story.
    > Especially your "I really thought Sprint was great blah blah blah but then
    > they screwed me blah blah" line.
    >
    > Enjoy your new carrier. Which will be whom, btw?
    >
    >
    > Kevin M.
    > "Know your enemy, and know yourself; in one-thousand battles
    > you shall never be in peril." -- Sun Tzu, *The Art of War*
    > "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier
    >
    >






  11. #11
    Central
    Guest

    Re: Sprint Customer Service HORRIBLE!

    On Sat, 26 Feb 2005 15:24:17 +0000, ZJ Driver wrote:

    > Requesting post-dated checks is policy in SPCS collections?
    >
    > They are aware that's illegal right?
    >
    > -F
    >


    Considering he was given a phone number to call up and "set things up" I
    would bet they aren't requesting a post-dated check but doing direct
    deposit/auto bill pay for a future date. Notice when he said he could do
    it a week later the rep gave him a number to call a few days before to
    make arrangements. A post-dated check request would require him to fill
    out and send the check in which would take time and give sprintpcs no
    guarantee he was living up to his obligation. So what this is, is just a
    normal predetermined auto billing setup. The rep probably said post-dated
    check because avg people who do checking knows what that means.



  12. #12
    Charles D Jenkins
    Guest

    Re: Sprint Customer Service HORRIBLE!

    The cure for this - pay your bill on time.

    "Richard Gibson via CellPhoneKB.com" <[email protected]> wrote in
    message news:[email protected]
    > I had missed a payment to Sprint just through some clutter and clumsiness
    > on my part. Last Sunday I got a call and was told my service would be
    > discontinued, my number lost, etc. etc. The rep wanted to know if I could
    > post-date a check for the next day and I replied no, but for a week from
    > tomorrow I could do that. We were in agreement. I was given a phone number
    > to call on Friday to set everyhting up which I still have. Today is Friday
    > and I had every intention of following through.
    > But every day since Sunday, I've received the same threatening phone call
    > despite our agreement. EVERY DAY the same routine. Groundhog Day. At this
    > point they can try to get the money out of my hands and into their

    pockets.
    > The quality of their calls to me was bad and echoey. Perhaps I was being
    > recorded. I hope so. My language has become colorful and I feel like
    > stomping up and down on the phone and returning it in pieces I have felt

    so
    > harrassed, and have already made arrangements to switch to another

    carrier.
    >
    > I really thought Sprint was the decent provider, but no more. And I hope

    no
    > one else has to go through the week I've gone through with them,

    especially
    > when having the flu, etc.
    >
    > --
    > Message posted via http://www.cellphonekb.com






  13. #13
    Kevin M.
    Guest

    Re: Sprint Customer Service HORRIBLE!

    ZJ Driver <[email protected]> wrote:
    > "Kevin M." <[email protected]> wrote:
    >> Richard Gibson <[email protected]> wrote:
    >> > I had missed a payment to Sprint just through some clutter and
    >> > clumsiness on my part. Last Sunday I got a call and was told my
    >> > service would be discontinued, my number lost, etc. etc. The rep
    >> > wanted to know if I could post-date a check for the next day and I
    >> > replied no, but for a week from tomorrow I could do that. We were
    >> > in agreement. I was given a phone number to call on Friday to set
    >> > everyhting up which I still have. Today is Friday and I had every
    >> > intention of following through.
    >> > But every day since Sunday, I've received the same threatening
    >> > phone call despite our agreement. EVERY DAY the same routine.
    >> > Groundhog
    >> > Day. At this point they can try to get the money out of my hands
    >> > and into their pockets. The quality of their calls to me was bad
    >> > and echoey. Perhaps I was being recorded. I hope so. My language
    >> > has
    >> > become colorful and I feel like stomping up and down on the phone
    >> > and returning it in pieces I have felt so harrassed, and have
    >> > already
    >> > made arrangements to switch to another carrier.
    >> >
    >> > I really thought Sprint was the decent provider, but no more. And I
    >> > hope no one else has to go through the week I've gone through with
    >> > them, especially when having the flu, etc.

    >>
    >> Well, I worked at SprintPCS Collections, and since this isn't the
    >> way we operate(d), I'm suspicious of this post.
    >>
    >> No one, not even the PCS accounts with the WORST class of rating,
    >> would get treated this way BEFORE the post-date of the check has
    >> arrived.
    >>
    >> It certainly IS possible that you would get treated that way (not by
    >> SPCS) AFTER the check didn't clear with SPCS and we sent you to a
    >> collections agency as a delinquent account, but that would take
    >> about 2 weeks or so, so I'm again suspicious that we aren't being
    >> told the whole story. Especially your "I really thought Sprint was
    >> great blah blah blah but then they screwed me blah blah" line.
    >>
    >> Enjoy your new carrier. Which will be whom, btw?

    >
    > Requesting post-dated checks is policy in SPCS collections?
    >
    > They are aware that's illegal right?


    Please refrain from top-posting. It makes things extremely difficult to
    follow.

    What exactly happens it that, if you don't have a CC, we ask if you want
    to post-date a check, in order to avoid a stoppage in service. If so,
    then we set up a payment trigger in the computer for the date in question
    via your account's routing numbers (on the bottom of the check) to deduct
    said funds from your checking account at 5pm your time.

    And yea, if that triggers and comes back INSUFFICIENT FUNDS, you're then
    in a world of SPCS hurt. I loved getting those calls. It was like "Oh
    Mr. Smith, I see here that on xx/xx/xx you said you'd have those funds in
    your checking account on xx/xx/xx for us to deduct. No, no, Mr. Smith,
    you don't need to tell me what happened. What I need now is a credit card
    to reinstate your account to active. You can also pay cash at a Sprint
    Store or Radio Shack, here's the locations nearest you X, Y, Z. No, Mr.
    Smith, you can't use a check for payment on this account for the next six
    months. I'm sorry Mr. Smith, I can no longer accept a check for a payment
    from you now that we have an insufficient funds check listed on your
    account. Did you want to pay with a CC?" Sucked. But I only worked with
    "those" customers for like a month, and then I got moved to '>A credit
    rating' customers, so that was a nice change. "Oh hello Mr. Jones, I see
    here that you've been paying for your 27-phone business account every 90
    days to avoid interruption. I It's been 87 days, would you like to pay
    with your CC today? OK, same one? The full amount, as usual? OK, I have
    here $7892.64, let me run your CC.... OK Mr. Jones, it went through just
    fine. Was there anything else I could help you with today? Thanks again
    for calling Sprint, Mr. Jones." >$7K payment in about 3 minutes, now
    that's some good. =)

    > -F


    Kevin M.
    "Know your enemy, and know yourself; in one-thousand battles
    you shall never be in peril." -- Sun Tzu, *The Art of War*
    "Contentment... Complacency... Catastrophe!" -- Joseph Chevalier





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