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  1. #1
    Mij Adyaw
    Guest
    I have not had any problems with Sprint Customer Service. I find that if you
    are courteous with them that they will be very helpful. On the other hand,
    if you take an adversarial position and are rude, you will reap exactly what
    you sew. That is basic human nature and you will find this to be true with
    CS for all cellular providers. I have had a cell phone since the day that
    bag phones came out in the 80s and therefore I have had a significant amount
    of experience with cell phone provider CS.

    -mij





    See More: Sprint Customer Service RULES!!




  2. #2
    Steve Sobol
    Guest

    Re: Sprint Customer Service RULES!!

    Mij Adyaw wrote:
    > I have not had any problems with Sprint Customer Service. I find that if you
    > are courteous with them that they will be very helpful.


    They are, in general. My problem with them is that a number of CSRs aren't
    trained very well and give out incorrect information. The problems I've had
    have been fixed quickly, but with a little more advance planning they won't
    happen in the first place.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  3. #3
    Notan
    Guest

    Re: Sprint Customer Service RULES!!

    Steve Sobol wrote:
    >
    > Mij Adyaw wrote:
    > > I have not had any problems with Sprint Customer Service. I find that if you
    > > are courteous with them that they will be very helpful.

    >
    > They are, in general. My problem with them is that a number of CSRs aren't
    > trained very well and give out incorrect information. The problems I've had
    > have been fixed quickly, but with a little more advance planning they won't
    > happen in the first place.


    As in every Customer Service Department, there's good and bad.

    While most of my conversations have been productive, a few times
    I've found myself hitting a brick wall. At that point, I'll ask
    to speak to someone "at the next level." Most of the time, I'll
    get to speak to someone else. Occasionally, the less-than-helpful
    Rep will tell me that there's no one else to speak to. No good.
    I'll usually come back with, "OK, suppose there's a fire in the
    building you're working in. After calling the fire department,
    who's the next person you'll call? That's the person I want to
    speak to."

    Notan



  4. #4
    RN
    Guest

    Re: Sprint Customer Service RULES!!

    I agree completely. I have been very professional with them, but their
    training is not good enough. I spent $800 on phones based upon some
    completely wrong info they gave me and I learned of their mistake after the
    30 days were up (on about day 45). They said too bad even though they
    agreed they had given me bad info. Even that same day they were giving me
    bad info. I don't like that they admit their mistake but make no effort to
    fix it and now I'm out $800!


    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Mij Adyaw wrote:
    > > I have not had any problems with Sprint Customer Service. I find that if

    you
    > > are courteous with them that they will be very helpful.

    >
    > They are, in general. My problem with them is that a number of CSRs aren't
    > trained very well and give out incorrect information. The problems I've

    had
    > have been fixed quickly, but with a little more advance planning they

    won't
    > happen in the first place.
    >
    > --
    > JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    > Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED
    >
    > "In case anyone was wondering, that big glowing globe above the Victor
    > Valley is the sun." -Victorville _Daily Press_ on the unusually large
    > amount of rain the Southland has gotten this winter (January 12th, 2005)






  5. #5
    Mij Adyaw
    Guest

    Re: Sprint Customer Service RULES!!

    You need to contact someone at a higher level in Sprint. If I was out $800,
    I would sure pursue it!

    "RN" <[email protected]> wrote in message
    news:[email protected]
    >I agree completely. I have been very professional with them, but their
    > training is not good enough. I spent $800 on phones based upon some
    > completely wrong info they gave me and I learned of their mistake after
    > the
    > 30 days were up (on about day 45). They said too bad even though they
    > agreed they had given me bad info. Even that same day they were giving
    > me
    > bad info. I don't like that they admit their mistake but make no effort
    > to
    > fix it and now I'm out $800!
    >
    >
    > "Steve Sobol" <[email protected]> wrote in message
    > news:[email protected]
    >> Mij Adyaw wrote:
    >> > I have not had any problems with Sprint Customer Service. I find that
    >> > if

    > you
    >> > are courteous with them that they will be very helpful.

    >>
    >> They are, in general. My problem with them is that a number of CSRs
    >> aren't
    >> trained very well and give out incorrect information. The problems I've

    > had
    >> have been fixed quickly, but with a little more advance planning they

    > won't
    >> happen in the first place.
    >>
    >> --
    >> JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET
    >> (4638)
    >> Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED
    >>
    >> "In case anyone was wondering, that big glowing globe above the Victor
    >> Valley is the sun." -Victorville _Daily Press_ on the unusually large
    >> amount of rain the Southland has gotten this winter (January 12th, 2005)

    >
    >






  6. #6
    TCS
    Guest

    Re: Sprint Customer Service RULES!!

    On Fri, 25 Feb 2005 16:30:17 -0800, Mij Adyaw <[email protected]> wrote:
    >I have not had any problems with Sprint Customer Service. I find that if you
    >are courteous with them that they will be very helpful. On the other hand,

    They will be very helpfull, tell you exactly what you want to hear, and
    pretend you never called.

    Somehow the 4 time in 4 months your phone has been shut off in error and the
    20th time you've called to correct their error, it becomes a bit more difficult
    to remaing courteous.


    >if you take an adversarial position and are rude, you will reap exactly what
    >you sew. That is basic human nature and you will find this to be true with
    >CS for all cellular providers. I have had a cell phone since the day that
    >bag phones came out in the 80s and therefore I have had a significant amount
    >of experience with cell phone provider CS.


    >-mij






  7. #7
    TCS
    Guest

    Re: Sprint Customer Service RULES!!

    On Fri, 25 Feb 2005 20:44:03 -0800, Mij Adyaw <[email protected]> wrote:
    >You need to contact someone at a higher level in Sprint. If I was out $800,
    >I would sure pursue it!


    What you'd experience is a very polite "we're not going to do anything
    about it, and we're closing the case. We're going to put a note on your
    account to inform anybody you call that the issue is closed."



  8. #8
    Mij Adyaw
    Guest

    Re: Sprint Customer Service RULES!!

    They must really dislike you. :-)

    "TCS" <[email protected]> wrote in message
    news:[email protected]..
    > On Fri, 25 Feb 2005 20:44:03 -0800, Mij Adyaw <[email protected]>
    > wrote:
    >>You need to contact someone at a higher level in Sprint. If I was out
    >>$800,
    >>I would sure pursue it!

    >
    > What you'd experience is a very polite "we're not going to do anything
    > about it, and we're closing the case. We're going to put a note on your
    > account to inform anybody you call that the issue is closed."






  9. #9
    TCS
    Guest

    Re: Sprint Customer Service RULES!!

    On Fri, 25 Feb 2005 21:09:33 -0800, Mij Adyaw <[email protected]> wrote:
    >They must really dislike you. :-)


    I think they dislike anybody who has the audacity to call them about any
    issue, especially if they have to wake up and think instead of operating
    in complete robot-mode.



  10. #10
    None
    Guest

    Re: Sprint Customer Service RULES!!

    I have never had an issue with Sprint I could not resolve over the
    phone. Just treat them with respect and if they can't do it they put you
    on hold and find someone who can do.

    IMHO You reap what you sew.


    Manolo



    Mij Adyaw wrote:
    > I have not had any problems with Sprint Customer Service. I find that if you
    > are courteous with them that they will be very helpful. On the other hand,
    > if you take an adversarial position and are rude, you will reap exactly what
    > you sew. That is basic human nature and you will find this to be true with
    > CS for all cellular providers. I have had a cell phone since the day that
    > bag phones came out in the 80s and therefore I have had a significant amount
    > of experience with cell phone provider CS.
    >
    > -mij
    >
    >




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