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  1. #1
    pb
    Guest
    hey all,

    about a month ago, had a great CSR take care of my # port. i asked if there
    was a way for me to reach her again. she said i could call in, ask the
    person answering the phone if they would send an email to her (since i have
    her login id?).

    well, today i needed to try it. either i'm not getting the right people to
    help me, but so far they all are saying they cannot.

    what else can i say? any hints?

    thanks,
    parker






    See More: how to reach a particular CSR?




  2. #2
    Scott Kramer
    Guest

    Re: how to reach a particular CSR?

    If she gave you her name, you can e-mail her, it would be
    [email protected] ie [email protected]
    If there is no middle initial, replace it with "X" ie
    [email protected]

    Regards,
    Scott

    "pb" <[email protected]> wrote in message
    news:[email protected]
    > hey all,
    >
    > about a month ago, had a great CSR take care of my # port. i asked if

    there
    > was a way for me to reach her again. she said i could call in, ask the
    > person answering the phone if they would send an email to her (since i

    have
    > her login id?).
    >
    > well, today i needed to try it. either i'm not getting the right people to
    > help me, but so far they all are saying they cannot.
    >
    > what else can i say? any hints?
    >
    > thanks,
    > parker
    >
    >
    >






  3. #3
    Mark L.
    Guest

    Re: how to reach a particular CSR?

    pb wrote:
    > hey all,
    >
    > about a month ago, had a great CSR take care of my # port. i asked if there
    > was a way for me to reach her again. she said i could call in, ask the
    > person answering the phone if they would send an email to her (since i have
    > her login id?).
    >
    > well, today i needed to try it. either i'm not getting the right people to
    > help me, but so far they all are saying they cannot.
    >
    > what else can i say? any hints?
    >
    > thanks,
    > parker
    >
    >
    >


    The only thing that I can think of is that perhaps you were getting a
    rep that wasn't actually a Sprint Employee, but a person from a
    contracted call center that is trained to help Sprint PCS customers.
    Sometimes this happens with customers who need help on the local phone
    side. Occasionally I'll get customers calling in asking for a specific
    rep and they have the rep's Employee ID number. If I can look the
    person up and send an email, I will. Sometimes when I look up the
    number, it's for a rep in a contracted call center, and the only thing I
    can do is tell the customer that, and offer to help them.

    I'm not sure if this is accurate or not, because I'm not familiar with
    the make-up of Sprint PCS.


    Mark L.



  4. #4
    pb
    Guest

    Re: how to reach a particular CSR?

    all i have is her first name, and the login id she gave me is 3 letters
    followed by 4 #s.

    would the below email address format still work?


    "Scott Kramer" <witheld> wrote in message
    news:[email protected]
    > If she gave you her name, you can e-mail her, it would be
    > [email protected] ie [email protected]
    > If there is no middle initial, replace it with "X" ie
    > [email protected]
    >
    > Regards,
    > Scott
    >
    > "pb" <[email protected]turyNOSPAMtel.net> wrote in message
    > news:[email protected]
    >> hey all,
    >>
    >> about a month ago, had a great CSR take care of my # port. i asked if

    > there
    >> was a way for me to reach her again. she said i could call in, ask the
    >> person answering the phone if they would send an email to her (since i

    > have
    >> her login id?).
    >>
    >> well, today i needed to try it. either i'm not getting the right people
    >> to
    >> help me, but so far they all are saying they cannot.
    >>
    >> what else can i say? any hints?
    >>
    >> thanks,
    >> parker
    >>
    >>
    >>

    >
    >






  5. #5
    Chris H via CellPhoneKB.com
    Guest

    Re: how to reach a particular CSR?

    If you have her log in ID, then you should try this out. I know from the
    past that the log in ID is something like this sample:
    [email protected] (it contains first initial,last name, and 2 #s.
    You can certainly try it out with what you have and good luck.



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