Another report on Customer Care

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <%[email protected]>,
> > "Bob Smith" <[email protected]> wrote:
> >
> >>
> >> "Jack Zwick" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > In article <[email protected]>,
> >> > "SS" <[email protected]> wrote:
> >> >
> >> >>
> >> >> "Jack Zwick" <[email protected]> wrote in message
> >> >> news:[email protected]...
> >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> >> >> > Vocal Laboratories as an independent source of wireless ratings that
> >> >> > rated SprintPCS worst.
> >> >> >
> >> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
> >> >>
> >> >> Do all independent sources advertise their own miracle customer
> >> >> service
> >> >> program at the same time they release a customer service poll? I
> >> >> think
> >> >> that
> >> >> would qualify it as 'slightly tainted'.
> >> >
> >> > Don't like the message, attack the messenger.
> >> >
> >> > They got the same results as everyone else. Sprint is worst.
> >>
> >> Actually, if you would have read the whole article, ATT Wireless was
> >> listed
> >> as the worst ...
> >>
> >> Bob
> >
> > There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
>
> And yet ... they were included in the same survey you quoted ...

and that improves the SprintPCS grade of "D" how?

---

› See More: Another report on Customer Care

In article <JeN9e.5752$WI3.5620@attbi_s71>,
Ray <[email protected]> wrote:

> In the past, my experience with them has not been good. In the past
> couple days, I've called them twice and was treated very well. At the
> end of the call, they summarized what we did and asked if I was
> satisfied with their service.
>
> Maybe Sprint is paying attention to the surveys.

It would be nice, if that were the case.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>
>>
>> "Jack Zwick" <[email protected]> wrote in message
>> news:[email protected]...
>> > In article <%[email protected]>,
>> > "Bob Smith" <[email protected]> wrote:
>> >
>> >>
>> >> "Jack Zwick" <[email protected]> wrote in message
>> >> news:[email protected]...
>> >> > In article <[email protected]>,
>> >> > "SS" <[email protected]> wrote:
>> >> >
>> >> >>
>> >> >> "Jack Zwick" <[email protected]> wrote in message
>> >> >> news:[email protected]...
>> >> >> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can
>> >> >> > add
>> >> >> > Vocal Laboratories as an independent source of wireless ratings
>> >> >> > that
>> >> >> > rated SprintPCS worst.
>> >> >> >
>> >> >> > http://wireless.weblogsinc.com/entry/1234000950040698/
>> >> >>
>> >> >> Do all independent sources advertise their own miracle customer
>> >> >> service
>> >> >> program at the same time they release a customer service poll? I
>> >> >> think
>> >> >> that
>> >> >> would qualify it as 'slightly tainted'.
>> >> >
>> >> > Don't like the message, attack the messenger.
>> >> >
>> >> > They got the same results as everyone else. Sprint is worst.
>> >>
>> >> Actually, if you would have read the whole article, ATT Wireless was
>> >> listed
>> >> as the worst ...
>> >>
>> >> Bob
>> >
>> > There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
>>
>> And yet ... they were included in the same survey you quoted ...
>
> and that improves the SprintPCS grade of "D" how?

I have no answer. I've had good success with them. So, Phillipe ... you've
decided to start posting back in the sprintpcs newsgroup once again. I seem
to remember, not once, but twice where you said you'd never post in here
again ...

Bob

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

> > and that improves the SprintPCS grade of "D" how?
>
> I have no answer. I've had good success with them

I'm very happy for you, surveys have shown that on average Consumers
have worse success with SprintPCS.

Jack Zwick wrote:

>>Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
>>other hand is 200 X worse. I think I'll do what I have been for my whole
>>life and make my OWN judgments.
>
>
> anecdotal evidence (one person's results) means zilch,

Actually, it means a LOT. In fact, a person should proactively shop
around and take advantage of those 14 -day trials that all wireless
carriers are offering if theyre shopping for a new phone. They should
then base their decision on PERSONAL EXPERIENCE as to what wireless
carrier will work best for THEM, because coverage and network wuality
can vary widely from one place to the next. If Sprint happens to be the
best for a particular person with their aprticular usage apttern, then
by all means they should go with their personal experience using the
service. If on the other hand, Verizon, Nextel, T-Mobile or Cingular is
better, they should then make that choice.



--
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Jack Zwick wrote:

>>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
>>
>>And yet ... they were included in the same survey you quoted ...

> and that improves the SprintPCS grade of "D" how?

If the test is flawed, then there's no grade to improve. By your own
admission, this "poll" is tainted because it included the results of a
wireless carrier that, according to you, doesn't exist.

--
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Transpose the c's and a's in my e-mail address to reply.

In article <[email protected]>,
Isaiah Beard <[email protected]> wrote:

> Jack Zwick wrote:
>
> >>Funny, I've never had a problem with Sprint Customer Care, Nextel's on the
> >>other hand is 200 X worse. I think I'll do what I have been for my whole
> >>life and make my OWN judgments.
> >
> >
> > anecdotal evidence (one person's results) means zilch,
>
> Actually, it means a LOT. In fact, a person should proactively shop
> around and take advantage of those 14 -day trials that all wireless
> carriers are offering if theyre shopping for a new phone.

Except the Industry Comsumer Code that SprintPCS agreed to calls
for 30 day trials.

In article <[email protected]>,
Isaiah Beard <[email protected]> wrote:

> Jack Zwick wrote:
>
> >>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
> >>
> >>And yet ... they were included in the same survey you quoted ...
>
> > and that improves the SprintPCS grade of "D" how?
>
> If the test is flawed, then there's no grade to improve. By your own
> admission, this "poll" is tainted because it included the results of a
> wireless carrier that, according to you, doesn't exist.

Again, dont like the message attack the messenger. The test results
agrees with that of JD Power, Consumer Reports, and the Yankee Group.

SprintPCS is worst for Customer Support, as reported by Customer surveys.

I would like you to comment on the rest of his post, which is below!

-------
So, Phillipe ... you've decided to start posting back in the sprintpcs
newsgroup once again. I seem
to remember, not once, but twice where you said you'd never post in here
again ...


"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>
> > > and that improves the SprintPCS grade of "D" how?
> >
> > I have no answer. I've had good success with them
>
> I'm very happy for you, surveys have shown that on average Consumers
> have worse success with SprintPCS.

Agaian, the test is flawed because, not only does it have results from a
company that doesn't exist but it advertised its own customer service
program.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Isaiah Beard <[email protected]> wrote:
>
> > Jack Zwick wrote:
> >
> > >>>There is no ATT Wireless Bob. Hasnt been since October 26, 2004.
> > >>
> > >>And yet ... they were included in the same survey you quoted ...
> >
> > > and that improves the SprintPCS grade of "D" how?
> >
> > If the test is flawed, then there's no grade to improve. By your own
> > admission, this "poll" is tainted because it included the results of a
> > wireless carrier that, according to you, doesn't exist.
>
> Again, dont like the message attack the messenger. The test results
> agrees with that of JD Power, Consumer Reports, and the Yankee Group.
>
> SprintPCS is worst for Customer Support, as reported by Customer surveys.

First off I didn't use ANY bad language, technically. It was your own bad
mind that filled in the blanks.

So, in 'your experience' you have no luck with SprintPCS but let's say for a
moment that you were very happy with them and then read that so-called
report you posted. What would have thought about it? You would have thought
it was BS but now that you have had bad luck with them you're posting this
garbage all over usenet.

Please, do us all a favor and get a blog to post your drivel. Don't tell us
the site, just let those who want to read it, read it. It's clear that most
in this group don't agree with you.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
> "Scooterflex" <[email protected]> wrote:
>
> > Well, if you want to use that analogy, that's fine but remember, that's
how
> > cults start. Ultimately people need to start making their OWN decisions
> > because 'opinions' are like assholes, everyone has one and they all
stink.
> > Just because I think Nextel sucks big moose cock doens't mean everyone
has
> > to think the way I do, I know a lot of people who hate Nextel. Does that
> > make them a bad company? In my eyes it does but they still make money.
How?
> > I have no f**king idea. Will I ever use their service again? No way in
hell!
> > and the same goes for Verizon AND Cingular. Living in New York I have
heard
> > NOTHING good about any of the companies I mentioned other than Sprint.
>
> Last time I was in NYC and a customer of Sprint, it was worse than swiss
> cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots
> all over.
>
> When I returned with Cingular last summer, coverage was infinitely
> better, although I understand Cingular uses T-Mobile as roaming partner
> there.
>
> P.S. You may tend to reduce your credibility by using such bad language.

I have never seen anything from Sprint that states they offer a 30 day
trial. Every carrier I've seen offers 14 or I think one even had a 15 day
trial period. If what you say is true then post 'unbiased' proof this time
around. Maybe your credibility will increase in this group.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Isaiah Beard <[email protected]> wrote:
>
> > Jack Zwick wrote:
> >
> > >>Funny, I've never had a problem with Sprint Customer Care, Nextel's on
the
> > >>other hand is 200 X worse. I think I'll do what I have been for my
whole
> > >>life and make my OWN judgments.
> > >
> > >
> > > anecdotal evidence (one person's results) means zilch,
> >
> > Actually, it means a LOT. In fact, a person should proactively shop
> > around and take advantage of those 14 -day trials that all wireless
> > carriers are offering if theyre shopping for a new phone.
>
> Except the Industry Comsumer Code that SprintPCS agreed to calls
> for 30 day trials.

Jack Zwick wrote:

>>Actually, it means a LOT. In fact, a person should proactively shop
>>around and take advantage of those 14 -day trials that all wireless
>>carriers are offering if theyre shopping for a new phone.
>
>
> Except the Industry Comsumer Code that SprintPCS agreed to calls
> for 30 day trials.

Not sure whether that's true or not. But I do know that Verizon
recently scaled back to a 14 day trial from 30 days in California, and
the CEO even made comments recently that among other things, customer
should NOT expect cellular service to work indoors, and that basically,
customers shouldn't have to have trial periods at all. See:

http://tinyurl.com/czl67

So why do you bash Sprint for this practice, but not Verizon? Or
Cingular, or Nextel, or T-mobile for that matter? Looks like a double
standard to me.


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Transpose the c's and a's in my e-mail address to reply.

Jack Zwick wrote:

>>>>And yet ... they were included in the same survey you quoted ...

>>>and that improves the SprintPCS grade of "D" how?
>>
>>If the test is flawed, then there's no grade to improve. By your own
>>admission, this "poll" is tainted because it included the results of a
>>wireless carrier that, according to you, doesn't exist.
>
>
> Again, dont like the message attack the messenger.

No, I'm attacking the troll for trying to pursue his agenda with flawed
test data.


--
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Transpose the c's and a's in my e-mail address to reply.

In article <[email protected]>,
Isaiah Beard <[email protected]> wrote:

> Jack Zwick wrote:
>
> >>>>And yet ... they were included in the same survey you quoted ...
>
> >>>and that improves the SprintPCS grade of "D" how?
> >>
> >>If the test is flawed, then there's no grade to improve. By your own
> >>admission, this "poll" is tainted because it included the results of a
> >>wireless carrier that, according to you, doesn't exist.
> >
> >
> > Again, dont like the message attack the messenger.
>
> No, I'm attacking the troll for trying to pursue his agenda with flawed
> test data.

Whats flawed about EVERY study rating SprintPCS the worst for customer
service. The flaw is your rosy colored glasses.