Another report on Customer Care

Steve Sobol <[email protected]> wrote:
>They need to train their CSRs better.
>
>But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I was
>with Verizon. And when I have a problem, it gets fixed.
>
>My main issue is with some of the CSRs that give answers that are absolutely
>not correct (and at times that has frustrated me quite a bit).

Sprint needs to scrap the entire Customer Service (CS) system and
start over. My most recent statement was the first one where my new
retention agreement was fully in place. The charges were higher than
I was promised. I emailed back to CS a copy of the email where the
previous CSR promised me a percentage discount off my total billl
(before taxes), and inquired as to why I didn't get the full discount.

The CSR now handling the case apologized and said that the previous
CSR made a mistake and that Sprint could only apply discounts to the
base plans, not to the total bill, and that I would not get the
additional discount. I emailed back the CSR, stating that I had a
written promise from Sprint (another CSR made the *SAME* promise to me
in email), and I expected them to honor their promises. After more
emails, I ended up accepting some more Anytime minutes as appeasement,
as that seemed to be the best I was going to get, and I didn't want to
anger Sprint into terminating me.

When I first switched to Vision, something got messed up and I ended
up with $120 in Vision charges on my first bill. Thankfully, CS
removed the charges immediately after I pointed out the problem.

To add further insult to injury...I have an email from CSR indicating
that I would get the $150 rebate for buying a new phone if I signed a
two year agreement (the CSR even made a "note" on my account). Guess
what...I bought the MM7400 and signed the two year agreement, but
Sprint denied my rebate application. Also, when I activated the
phone, I specifically asked the CSR about the rebate and was told that
everything was in order for me to receive the rebate. Of course, I
have no proof of the phone call, as I did not record it. I still
don't have the rebate mess settled.

So, this fairly simple task of buying a new phone and switching to
Vision has pretty much went up in flames because of complete
incompetence by Sprint CS. This company has the worst case of
right-hand-doesn't-know-what-left-hand-is-doing syndome that I have
ever seen. Thank goodness I have all this in email. At least I have
a chance to get what was promised.

To add further insult to the first insult added to the injury, I have
to take ribbing from my buddy who warned me that Sprint would
completely mess this up and that I should switch to CIngular.

My advice for dealing with Sprint: do EVERYTHING possible by
email/website. It may take a little longer, but you will have a
written record of what went on. At the least, you might be able to
shame Sprint into doing the right thing.

On the bright side, the MM7400 is a very nice phone...

Joe Huber
[email protected]

---

› See More: Another report on Customer Care

Oh, I agree with you that this guy is a troll..... 100% but the worst on
Usenet has got to be armpit. No one else compares.

"SS" <[email protected]> wrote in message
news:[email protected]...
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "Scooterflex" <[email protected]> wrote:
> >
> > > I have to say that dr.arm was the most annoying troll of all of
Usenet.
> > > Thank the heavens he is no longer around. Actually I hope he died a
> painful
> > > and drawn-out death.
> > >
> > > "Isaiah Beard" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > Jack Zwick wrote:
> > > >
> > > > >>This guy is a Super Troll and is one of the most annoying trolls
to
> ever
> > > > >>attack usenet. I should drag him behind my pickup truck!
> > > > >
> > > > >
> > > > > But your opinion of one poster hardy changes the fact that
> > > >
> > > > ...that the data presented by the troll is invalid, by the troll's
own
> > > > admission.
> > > >
> > > >
> > > > --
> > > > E-mail fudged to thwart spammers.
> > > > Transpose the c's and a's in my e-mail address to reply.
> >
> > Amazing these SprintPCS apologists. They can't argue the facts. That
> > FOUR different independant organizations have surveyed and come to the
> > same valid conclusion. SprintPCS is rated worst for Customer Service.
> >
> > So what do they do, they resort to childish insults. Its not a troll if
> > its the truth gentleman.
>
> But it is a troll if it tries to use surveys to back up its own wildy
> imagined and totally fabricated stories about a company.
>
>

In article <[email protected]>,
Joseph Huber <[email protected]> wrote:

> Steve Sobol <[email protected]> wrote:
> >They need to train their CSRs better.
> >
> >But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I
> >was
> >with Verizon. And when I have a problem, it gets fixed.
> >
> >My main issue is with some of the CSRs that give answers that are absolutely
> >not correct (and at times that has frustrated me quite a bit).

They lie to get you off the phone, and satisfy their 6 minute handle
time.



>
> Sprint needs to scrap the entire Customer Service (CS) system and
> start over. My most recent statement was the first one where my new
> retention agreement was fully in place. The charges were higher than
> I was promised. I emailed back to CS a copy of the email where the
> previous CSR promised me a percentage discount off my total billl
> (before taxes), and inquired as to why I didn't get the full discount.
>
> The CSR now handling the case apologized and said that the previous
> CSR made a mistake and that Sprint could only apply discounts to the
> base plans, not to the total bill, and that I would not get the
> additional discount. I emailed back the CSR, stating that I had a
> written promise from Sprint (another CSR made the *SAME* promise to me
> in email), and I expected them to honor their promises. After more
> emails, I ended up accepting some more Anytime minutes as appeasement,
> as that seemed to be the best I was going to get, and I didn't want to
> anger Sprint into terminating me.

Typical of the lying weasels.


>
> When I first switched to Vision, something got messed up and I ended
> up with $120 in Vision charges on my first bill. Thankfully, CS
> removed the charges immediately after I pointed out the problem.
>
> To add further insult to injury...I have an email from CSR indicating
> that I would get the $150 rebate for buying a new phone if I signed a
> two year agreement (the CSR even made a "note" on my account). Guess
> what...I bought the MM7400 and signed the two year agreement, but
> Sprint denied my rebate application. Also, when I activated the
> phone, I specifically asked the CSR about the rebate and was told that
> everything was in order for me to receive the rebate. Of course, I
> have no proof of the phone call, as I did not record it. I still
> don't have the rebate mess settled.
>
> So, this fairly simple task of buying a new phone and switching to
> Vision has pretty much went up in flames because of complete
> incompetence by Sprint CS. This company has the worst case of
> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have
> ever seen. Thank goodness I have all this in email. At least I have
> a chance to get what was promised.
>
> To add further insult to the first insult added to the injury, I have
> to take ribbing from my buddy who warned me that Sprint would
> completely mess this up and that I should switch to CIngular.
>
> My advice for dealing with Sprint: do EVERYTHING possible by
> email/website. It may take a little longer, but you will have a
> written record of what went on. At the least, you might be able to
> shame Sprint into doing the right thing.
>

You failed. Did you try contacting their Executive Services?




> On the bright side, the MM7400 is a very nice phone...
>
> Joe Huber
> [email protected]

Joseph Huber wrote:

>>But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I was
>>with Verizon. And when I have a problem, it gets fixed.
>>
>>My main issue is with some of the CSRs that give answers that are absolutely
>>not correct (and at times that has frustrated me quite a bit).
>
> Sprint needs to scrap the entire Customer Service (CS) system and
> start over.

Nah. Tech Support is well-clued. If you can get past level-one CS, they're OK
too. It's primarily the frontline CS reps that I have a current problem with.

> in email), and I expected them to honor their promises. After more
> emails, I ended up accepting some more Anytime minutes as appeasement,
> as that seemed to be the best I was going to get, and I didn't want to
> anger Sprint into terminating me.

"anger Sprint into terminating me?"

Sounds like you were involved in a heated argument...

> To add further insult to injury...I have an email from CSR indicating
> that I would get the $150 rebate for buying a new phone if I signed a
> two year agreement (the CSR even made a "note" on my account). Guess
> what...I bought the MM7400 and signed the two year agreement, but
> Sprint denied my rebate application.

Reason?

>Also, when I activated the
> phone, I specifically asked the CSR about the rebate and was told that
> everything was in order for me to receive the rebate. Of course, I
> have no proof of the phone call, as I did not record it. I still
> don't have the rebate mess settled.

I don't like dealing with frontline Customer Service anymore. They have all but
eliminated the hold times from a few years ago, which is great, but they need
to bring frontline CS back in-house. Or at least outsource to another company,
because the current company is not training their employees at all (or so it
seems).

> incompetence by Sprint CS. This company has the worst case of
> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have
> ever seen.

Yeah, that's become a big problem recently.

> To add further insult to the first insult added to the injury, I have
> to take ribbing from my buddy who warned me that Sprint would
> completely mess this up and that I should switch to CIngular.

*shrug* My little brother has had major CS troubles with Cingular too. I used
to have great experiences with Verizon CS when I was a Verizon customer, and
they are said to have the best CS in the industry, but there are still a lot of
people who have had problems with them too.

> My advice for dealing with Sprint: do EVERYTHING possible by
> email/website. It may take a little longer, but you will have a
> written record of what went on. At the least, you might be able to
> shame Sprint into doing the right thing.

I'd like more details on that rebate. Perhaps we can figure out what's going on
and help you fix things.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

On Sat, 23 Apr 2005 11:43:39 -0700, Steve Sobol <[email protected]>
wrote:
>>This company has the worst case of
>> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have
>> ever seen.
>Yeah, that's become a big problem recently.
>I'd like more details on that rebate. Perhaps we can figure out what's going on
>and help you fix things.

Well, as of last night, I'm told that I should now get the rebate
check in 4-6 weeks. We'll see...

When I wanted to buy the MM-7400, the local Costcos were out of the
MM7400, and the rebate period was coming to an end. The CSR noted on
my account (and in email) that the rebate period would be extended for
me, as part of the retention deal, to allow me to get the phone at
Costco. In another piece of mis-information, the Sprint rep at Costco
told me when I bought the phone that Sprint was extending the rebate
period anyway, but that he had not yet received the new rebate forms
with the new ending date printed on them. Again, another piece of bad
information leading me to believe that all would be well with the
rebate. Sprint, in fact, did not extend the rebate period.

I bought the phone as soon as Costco got more and submitted the rebate
form, although it was 3 days after the initial rebate period ran out.
However, the person who processed my rebate form apparently did not
bother to check the notes on my account, and denied the rebate because
it was 3 days late. All I was told last night was that after
reveiwing my account, they are going to give me the rebate.

Again, one department not knowing what the other department is
promising/doing.

Joe Huber
[email protected]

In article <[email protected]>,
Joseph Huber <[email protected]> wrote:

> On Sat, 23 Apr 2005 11:43:39 -0700, Steve Sobol <[email protected]>
> wrote:
> >>This company has the worst case of
> >> right-hand-doesn't-know-what-left-hand-is-doing syndome that I have
> >> ever seen.
> >Yeah, that's become a big problem recently.
> >I'd like more details on that rebate. Perhaps we can figure out what's going
> >on
> >and help you fix things.
>
> Well, as of last night, I'm told that I should now get the rebate
> check in 4-6 weeks. We'll see...
>
> When I wanted to buy the MM-7400, the local Costcos were out of the
> MM7400, and the rebate period was coming to an end. The CSR noted on
> my account (and in email) that the rebate period would be extended for
> me, as part of the retention deal, to allow me to get the phone at
> Costco. In another piece of mis-information, the Sprint rep at Costco
> told me when I bought the phone that Sprint was extending the rebate
> period anyway, but that he had not yet received the new rebate forms
> with the new ending date printed on them. Again, another piece of bad
> information leading me to believe that all would be well with the
> rebate. Sprint, in fact, did not extend the rebate period.
>
> I bought the phone as soon as Costco got more and submitted the rebate
> form, although it was 3 days after the initial rebate period ran out.
> However, the person who processed my rebate form apparently did not
> bother to check the notes on my account, and denied the rebate because
> it was 3 days late. All I was told last night was that after
> reveiwing my account, they are going to give me the rebate.
>
> Again, one department not knowing what the other department is
> promising/doing.

More likely the rep at Costco flat lying to make a sale.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> Vocal Laboratories as an independent source of wireless ratings that
> rated SprintPCS worst.
>
> http://wireless.weblogsinc.com/entry/1234000950040698/

Why are all of the Sprint shills lurking in a Cingular NG?

Check with the BBB ( US Better Business Bureau). Sprint as a corporate
entity has the more complaints filed against them with the BBB than
any other company in the country!

I'm trying out a Sprint phone here in Northern California. I had AT&T
and switched to Verizon 9 months ago. Verizon has had service problems
in the Oakland, CA area for about a month and they have offered no
solutions except that they "don't guarantee service anywhere"!

Verizon works well almost everywhere in the area except within a 3
mile radius of my home.

I signed up with Sprint several weeks ago. Their coverage works in the
areas where I'm having problems with Verizon RF.

Yesterday, I received a form letter from Sprint informing me that I
only qualify for their Clear Pay program. I called Sprint CS to find
out what this meant and was told by an attitudinal ***** that if my
bill goes over $200 they will shut off my service! My bills for
business run over $300 a month! I spoke with her supervisor and found
out that I have no recourse with their decision and that I should keep
a positive balance in my Sprint account to keep from loosing my
service! I don't think so!

I ran a quick credit check to find out what they were talking about.
There was nothing major, several over 30 day reports from 1998!
According to Sprint I had an "Insufficient RiskWise Airwaves score"
and "Excessive obligations".

About 6 years ago, I paid off and closed all of my credit card
accounts except one. I use MC ATMs and cash for everything. I've saved
hundreds of dollars a year. I make an above average income. I have a
$900/mo mortgage on a home worth 6 times the mortgage balance. I own 2
cars, the last one, I paid cash for and I'm not worthy of having
credit with Sprint! ???

I'm heading up to the Cingular store to check out what they have to
offer.

Chas.

In article <[email protected]>,
"* * Chas" <[email protected]> wrote:

>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
> > Vocal Laboratories as an independent source of wireless ratings that
> > rated SprintPCS worst.
> >
> > http://wireless.weblogsinc.com/entry/1234000950040698/
>
> Why are all of the Sprint shills lurking in a Cingular NG?
>
> Check with the BBB ( US Better Business Bureau). Sprint as a corporate
> entity has the more complaints filed against them with the BBB than
> any other company in the country!
>
> I'm trying out a Sprint phone here in Northern California. I had AT&T
> and switched to Verizon 9 months ago. Verizon has had service problems
> in the Oakland, CA area for about a month and they have offered no
> solutions except that they "don't guarantee service anywhere"!
>
> Verizon works well almost everywhere in the area except within a 3
> mile radius of my home.
>
> I signed up with Sprint several weeks ago. Their coverage works in the
> areas where I'm having problems with Verizon RF.
>
> Yesterday, I received a form letter from Sprint informing me that I
> only qualify for their Clear Pay program. I called Sprint CS to find
> out what this meant and was told by an attitudinal ***** that if my
> bill goes over $200 they will shut off my service! My bills for
> business run over $300 a month! I spoke with her supervisor and found
> out that I have no recourse with their decision and that I should keep
> a positive balance in my Sprint account to keep from loosing my
> service! I don't think so!
>
> I ran a quick credit check to find out what they were talking about.
> There was nothing major, several over 30 day reports from 1998!
> According to Sprint I had an "Insufficient RiskWise Airwaves score"
> and "Excessive obligations".
>
> About 6 years ago, I paid off and closed all of my credit card
> accounts except one. I use MC ATMs and cash for everything. I've saved
> hundreds of dollars a year. I make an above average income. I have a
> $900/mo mortgage on a home worth 6 times the mortgage balance. I own 2
> cars, the last one, I paid cash for and I'm not worthy of having
> credit with Sprint! ???
>
> I'm heading up to the Cingular store to check out what they have to
> offer.
>
> Chas.

Monday call Sprint Executive Services in Fort Worth; coverage is the
most important aspect of cellular service.

On Sat, 23 Apr 2005 14:30:41 -0700, * * Chas <[email protected]> wrote:

>"Jack Zwick" <[email protected]> wrote in message
>news:[email protected]...
>> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>> Vocal Laboratories as an independent source of wireless ratings that
>> rated SprintPCS worst.
>>
>> http://wireless.weblogsinc.com/entry/1234000950040698/

>Why are all of the Sprint shills lurking in a Cingular NG?

Once you get that probing question answered you can ask "What does
crossposting mean?"

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Billy Greer <[email protected]> wrote:
>
>> This thread is absolutely absurd....if you don't like the service you're
>> getting drop them and go with somebody else but for christ sakes shutup
>> already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>
> And who appointed you moderator of all Usenet?
>
> I merely posted a link to a new survey on Customer Service, as always
> showing SprintPCS worst, and the Sprint shills break their arms trying
> to discredit it.
Damn, JZ, you're a jackass everywhere.

* * Chas wrote:
> Why are all of the Sprint shills lurking in a Cingular NG?

They aren't -- they are cross-posting, just like you and I are. Your
message and my reply are posted to a.c.cingular, a.c.verizon, and
a.c.sprintpcs.

--
Michael D. Sullivan
Bethesda, MD (USA)
(Replace "example.invalid" with "com" in my address.)

You guys should all stop your belly-achein about Sprint Customer Service. I
have dealt with them many times and they are very good.

Bubba

"* * Chas" <[email protected]> wrote in message
news:[email protected]...
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>> Vocal Laboratories as an independent source of wireless ratings that
>> rated SprintPCS worst.
>>
>> http://wireless.weblogsinc.com/entry/1234000950040698/
>
> Why are all of the Sprint shills lurking in a Cingular NG?
>
> Check with the BBB ( US Better Business Bureau). Sprint as a corporate
> entity has the more complaints filed against them with the BBB than
> any other company in the country!
>
> I'm trying out a Sprint phone here in Northern California. I had AT&T
> and switched to Verizon 9 months ago. Verizon has had service problems
> in the Oakland, CA area for about a month and they have offered no
> solutions except that they "don't guarantee service anywhere"!
>
> Verizon works well almost everywhere in the area except within a 3
> mile radius of my home.
>
> I signed up with Sprint several weeks ago. Their coverage works in the
> areas where I'm having problems with Verizon RF.
>
> Yesterday, I received a form letter from Sprint informing me that I
> only qualify for their Clear Pay program. I called Sprint CS to find
> out what this meant and was told by an attitudinal ***** that if my
> bill goes over $200 they will shut off my service! My bills for
> business run over $300 a month! I spoke with her supervisor and found
> out that I have no recourse with their decision and that I should keep
> a positive balance in my Sprint account to keep from loosing my
> service! I don't think so!
>
> I ran a quick credit check to find out what they were talking about.
> There was nothing major, several over 30 day reports from 1998!
> According to Sprint I had an "Insufficient RiskWise Airwaves score"
> and "Excessive obligations".
>
> About 6 years ago, I paid off and closed all of my credit card
> accounts except one. I use MC ATMs and cash for everything. I've saved
> hundreds of dollars a year. I make an above average income. I have a
> $900/mo mortgage on a home worth 6 times the mortgage balance. I own 2
> cars, the last one, I paid cash for and I'm not worthy of having
> credit with Sprint! ???
>
> I'm heading up to the Cingular store to check out what they have to
> offer.
>
> Chas.
>
>
>
>
>

In article <99Bae.64135$A31.48069@fed1read03>,
"Bubba DeBub" <[email protected]> wrote:

> You guys should all stop your belly-achein about Sprint Customer Service. I
> have dealt with them many times and they are very good.

Bully for you, now are you going to solve the problems for those that
didn't? If not, go away.

I really don't think anyone in the Cingular group gives a Rat's Azz about
Sprint and their Crappy service.


"Bubba DeBub" <[email protected]> wrote in message
news:99Bae.64135$A31.48069@fed1read03...
> You guys should all stop your belly-achein about Sprint Customer Service.
> I have dealt with them many times and they are very good.
>
> Bubba
>
> "* * Chas" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Jack Zwick" <[email protected]> wrote in message
>> news:[email protected]...
>>> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>>> Vocal Laboratories as an independent source of wireless ratings that
>>> rated SprintPCS worst.
>>>
>>> http://wireless.weblogsinc.com/entry/1234000950040698/
>>
>> Why are all of the Sprint shills lurking in a Cingular NG?
>>
>> Check with the BBB ( US Better Business Bureau). Sprint as a corporate
>> entity has the more complaints filed against them with the BBB than
>> any other company in the country!
>>
>> I'm trying out a Sprint phone here in Northern California. I had AT&T
>> and switched to Verizon 9 months ago. Verizon has had service problems
>> in the Oakland, CA area for about a month and they have offered no
>> solutions except that they "don't guarantee service anywhere"!
>>
>> Verizon works well almost everywhere in the area except within a 3
>> mile radius of my home.
>>
>> I signed up with Sprint several weeks ago. Their coverage works in the
>> areas where I'm having problems with Verizon RF.
>>
>> Yesterday, I received a form letter from Sprint informing me that I
>> only qualify for their Clear Pay program. I called Sprint CS to find
>> out what this meant and was told by an attitudinal ***** that if my
>> bill goes over $200 they will shut off my service! My bills for
>> business run over $300 a month! I spoke with her supervisor and found
>> out that I have no recourse with their decision and that I should keep
>> a positive balance in my Sprint account to keep from loosing my
>> service! I don't think so!
>>
>> I ran a quick credit check to find out what they were talking about.
>> There was nothing major, several over 30 day reports from 1998!
>> According to Sprint I had an "Insufficient RiskWise Airwaves score"
>> and "Excessive obligations".
>>
>> About 6 years ago, I paid off and closed all of my credit card
>> accounts except one. I use MC ATMs and cash for everything. I've saved
>> hundreds of dollars a year. I make an above average income. I have a
>> $900/mo mortgage on a home worth 6 times the mortgage balance. I own 2
>> cars, the last one, I paid cash for and I'm not worthy of having
>> credit with Sprint! ???
>>
>> I'm heading up to the Cingular store to check out what they have to
>> offer.
>>
>> Chas.
>>
>>
>>
>>
>>
>
>

Sprint has the best network because they built their network from the
ground-up. They do not have a patch-work network like some cellular
carriers. (no names mentioned).

Nuff said!

Bubba
Happy Bull Riding

"Paw-Paw" <[email protected]> wrote in message
news:[email protected]...
>I really don't think anyone in the Cingular group gives a Rat's Azz about
>Sprint and their Crappy service.
>
>
> "Bubba DeBub" <[email protected]> wrote in message
> news:99Bae.64135$A31.48069@fed1read03...
>> You guys should all stop your belly-achein about Sprint Customer Service.
>> I have dealt with them many times and they are very good.
>>
>> Bubba
>>
>> "* * Chas" <[email protected]> wrote in message
>> news:[email protected]...
>>>
>>> "Jack Zwick" <[email protected]> wrote in message
>>> news:[email protected]...
>>>> Now with JD POWER, YANKEE GROUP AND CONSUMER'S REPORTS, we can add
>>>> Vocal Laboratories as an independent source of wireless ratings that
>>>> rated SprintPCS worst.
>>>>
>>>> http://wireless.weblogsinc.com/entry/1234000950040698/
>>>
>>> Why are all of the Sprint shills lurking in a Cingular NG?
>>>
>>> Check with the BBB ( US Better Business Bureau). Sprint as a corporate
>>> entity has the more complaints filed against them with the BBB than
>>> any other company in the country!
>>>
>>> I'm trying out a Sprint phone here in Northern California. I had AT&T
>>> and switched to Verizon 9 months ago. Verizon has had service problems
>>> in the Oakland, CA area for about a month and they have offered no
>>> solutions except that they "don't guarantee service anywhere"!
>>>
>>> Verizon works well almost everywhere in the area except within a 3
>>> mile radius of my home.
>>>
>>> I signed up with Sprint several weeks ago. Their coverage works in the
>>> areas where I'm having problems with Verizon RF.
>>>
>>> Yesterday, I received a form letter from Sprint informing me that I
>>> only qualify for their Clear Pay program. I called Sprint CS to find
>>> out what this meant and was told by an attitudinal ***** that if my
>>> bill goes over $200 they will shut off my service! My bills for
>>> business run over $300 a month! I spoke with her supervisor and found
>>> out that I have no recourse with their decision and that I should keep
>>> a positive balance in my Sprint account to keep from loosing my
>>> service! I don't think so!
>>>
>>> I ran a quick credit check to find out what they were talking about.
>>> There was nothing major, several over 30 day reports from 1998!
>>> According to Sprint I had an "Insufficient RiskWise Airwaves score"
>>> and "Excessive obligations".
>>>
>>> About 6 years ago, I paid off and closed all of my credit card
>>> accounts except one. I use MC ATMs and cash for everything. I've saved
>>> hundreds of dollars a year. I make an above average income. I have a
>>> $900/mo mortgage on a home worth 6 times the mortgage balance. I own 2
>>> cars, the last one, I paid cash for and I'm not worthy of having
>>> credit with Sprint! ???
>>>
>>> I'm heading up to the Cingular store to check out what they have to
>>> offer.
>>>
>>> Chas.
>>>
>>>
>>>
>>>
>>>
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