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  1. #1
    Isaiah Beard
    Guest
    Jack Zwick wrote:

    >>How exactly is Sprint the "Dark Side?" Sprint was never a part of AT&T.

    >
    >
    > But Sprint is ==always== rated worst for Customer Service.


    Always, huh Phillipe?

    http://www.jdpa.com/pdf/2004085.pdf


    Looks like your favorite source has proven you wrong.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



    See More: SIM Cards & Connection Quality




  2. #2
    Jack Zwick
    Guest

    Re: SIM Cards & Connection Quality

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > Jack Zwick wrote:
    >
    > >>How exactly is Sprint the "Dark Side?" Sprint was never a part of AT&T.

    > >
    > >
    > > But Sprint is ==always== rated worst for Customer Service.



    > http://www.jdpa.com/pdf/2004085.pdf
    >
    >
    > Looks like your favorite source has proven you wrong.



    That is not a report on Customer Service.

    SprintPCS is and continues to rate WORST inCustomer Service.



  3. #3
    Mij Adway
    Guest

    Re: SIM Cards & Connection Quality

    Whenever I call Sprint I always get excellent customer service.

    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Isaiah Beard <[email protected]> wrote:
    >
    >> Jack Zwick wrote:
    >>
    >> >>How exactly is Sprint the "Dark Side?" Sprint was never a part of
    >> >>AT&T.
    >> >
    >> >
    >> > But Sprint is ==always== rated worst for Customer Service.

    >
    >
    >> http://www.jdpa.com/pdf/2004085.pdf
    >>
    >>
    >> Looks like your favorite source has proven you wrong.

    >
    >
    > That is not a report on Customer Service.
    >
    > SprintPCS is and continues to rate WORST inCustomer Service.






  4. #4
    Jack Zwick
    Guest

    Re: SIM Cards & Connection Quality

    In article <[email protected]>,
    "Mij Adway" <[email protected]> wrote:

    > Whenever I call Sprint I always get excellent customer service.


    Anecdotal evidence counts for nothing.

    Scientific surveys of many customers are a better measure. and by that
    measure SprintPCS is always rated worst.


    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > Isaiah Beard <[email protected]> wrote:
    > >
    > >> Jack Zwick wrote:
    > >>
    > >> >>How exactly is Sprint the "Dark Side?" Sprint was never a part of
    > >> >>AT&T.
    > >> >
    > >> >
    > >> > But Sprint is ==always== rated worst for Customer Service.

    > >
    > >
    > >> http://www.jdpa.com/pdf/2004085.pdf
    > >>
    > >>
    > >> Looks like your favorite source has proven you wrong.

    > >
    > >
    > > That is not a report on Customer Service.
    > >
    > > SprintPCS is and continues to rate WORST inCustomer Service.




  5. #5
    Mij Adway
    Guest

    Re: SIM Cards & Connection Quality

    It could also have a lot to do with the customer's attitude when they
    contact Sprint CS.

    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Mij Adway" <[email protected]> wrote:
    >
    >> Whenever I call Sprint I always get excellent customer service.

    >
    > Anecdotal evidence counts for nothing.
    >
    > Scientific surveys of many customers are a better measure. and by that
    > measure SprintPCS is always rated worst.
    >
    >
    >>
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]
    >> > In article <[email protected]>,
    >> > Isaiah Beard <[email protected]> wrote:
    >> >
    >> >> Jack Zwick wrote:
    >> >>
    >> >> >>How exactly is Sprint the "Dark Side?" Sprint was never a part of
    >> >> >>AT&T.
    >> >> >
    >> >> >
    >> >> > But Sprint is ==always== rated worst for Customer Service.
    >> >
    >> >
    >> >> http://www.jdpa.com/pdf/2004085.pdf
    >> >>
    >> >>
    >> >> Looks like your favorite source has proven you wrong.
    >> >
    >> >
    >> > That is not a report on Customer Service.
    >> >
    >> > SprintPCS is and continues to rate WORST inCustomer Service.






  6. #6
    Jack Zwick
    Guest

    Re: SIM Cards & Connection Quality

    In article <[email protected]>,
    "Mij Adway" <[email protected]> wrote:

    > It could also have a lot to do with the customer's attitude when they
    > contact Sprint CS.


    Dream on. Spin away. Why would Sprint Customers have different attitudes
    than Verizon or Cingular customers. Oh Wait, more billing problems, more
    dropped calls, more coverage holes.

    >
    > "Jack Zwick" <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > "Mij Adway" <[email protected]> wrote:
    > >
    > >> Whenever I call Sprint I always get excellent customer service.

    > >
    > > Anecdotal evidence counts for nothing.
    > >
    > > Scientific surveys of many customers are a better measure. and by that
    > > measure SprintPCS is always rated worst.
    > >
    > >
    > >>
    > >> "Jack Zwick" <[email protected]> wrote in message
    > >> news:[email protected]
    > >> > In article <[email protected]>,
    > >> > Isaiah Beard <[email protected]> wrote:
    > >> >
    > >> >> Jack Zwick wrote:
    > >> >>
    > >> >> >>How exactly is Sprint the "Dark Side?" Sprint was never a part of
    > >> >> >>AT&T.
    > >> >> >
    > >> >> >
    > >> >> > But Sprint is ==always== rated worst for Customer Service.
    > >> >
    > >> >
    > >> >> http://www.jdpa.com/pdf/2004085.pdf
    > >> >>
    > >> >>
    > >> >> Looks like your favorite source has proven you wrong.
    > >> >
    > >> >
    > >> > That is not a report on Customer Service.
    > >> >
    > >> > SprintPCS is and continues to rate WORST inCustomer Service.




  7. #7
    Mij Adway
    Guest

    Re: SIM Cards & Connection Quality

    Jack,

    What is your purpose in the group? Are you a Troll or do you have some
    personal vendetta against Sprint?


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Mij Adway" <[email protected]> wrote:
    >
    >> It could also have a lot to do with the customer's attitude when they
    >> contact Sprint CS.

    >
    > Dream on. Spin away. Why would Sprint Customers have different attitudes
    > than Verizon or Cingular customers. Oh Wait, more billing problems, more
    > dropped calls, more coverage holes.
    >
    >>
    >> "Jack Zwick" <[email protected]> wrote in message
    >> news:[email protected]
    >> > In article <[email protected]>,
    >> > "Mij Adway" <[email protected]> wrote:
    >> >
    >> >> Whenever I call Sprint I always get excellent customer service.
    >> >
    >> > Anecdotal evidence counts for nothing.
    >> >
    >> > Scientific surveys of many customers are a better measure. and by that
    >> > measure SprintPCS is always rated worst.
    >> >
    >> >
    >> >>
    >> >> "Jack Zwick" <[email protected]> wrote in message
    >> >> news:[email protected]
    >> >> > In article <[email protected]>,
    >> >> > Isaiah Beard <[email protected]> wrote:
    >> >> >
    >> >> >> Jack Zwick wrote:
    >> >> >>
    >> >> >> >>How exactly is Sprint the "Dark Side?" Sprint was never a part
    >> >> >> >>of
    >> >> >> >>AT&T.
    >> >> >> >
    >> >> >> >
    >> >> >> > But Sprint is ==always== rated worst for Customer Service.
    >> >> >
    >> >> >
    >> >> >> http://www.jdpa.com/pdf/2004085.pdf
    >> >> >>
    >> >> >>
    >> >> >> Looks like your favorite source has proven you wrong.
    >> >> >
    >> >> >
    >> >> > That is not a report on Customer Service.
    >> >> >
    >> >> > SprintPCS is and continues to rate WORST inCustomer Service.






  8. #8
    Steve Sobol
    Guest

    Re: SIM Cards & Connection Quality

    Jack Zwick wrote:

    > Dream on. Spin away. Why would Sprint Customers have different attitudes
    > than Verizon or Cingular customers. Oh Wait, more billing problems, more
    > dropped calls, more coverage holes.


    Hello, Mr. I-Said-I'd-Never-Post-to-A-C-Sprintpcs-again-but-I-lied.

    Sprint Customers don't have different attitudes than Verizon or Cingular
    customers. There are customers of each company that have had tons of problems.

    You know the issue I have with SPCS, as I voiced it very recently here... too
    many idiots working first-level customer service. (Or I can be charitable, and
    say that they're just badly trained - but it's probably a combination of both.)

    And as I said before - and I note that you never bothered replying to that post
    even after I encouraged you to do so - I like Sprint, but I don't blindly
    praise them, as you like to insinuate. They get credit when it's deserved, and
    I complain about them when it's deserved.

    I personally feel that my personal problems with Sprint are minor compared to
    the crap I had to deal with the last six months I carried a Verizon phone. At
    least Sprint doesn't break their network, take months to fix it, and fail to
    follow a stated policy, "we followup WITH THE CUSTOMER on technical problems,
    within 24 hours."

    Verizon did exactly that. Dropped calls out the wazoo, for months, with a
    number of trouble tickets filed, not one of which got me a callback, except the
    last one... at which point I'd already decided to dump them and was just
    waiting a month or so for the end of my contract.

    And, as I point out in http://stevesobol.com/goodbye_vzw/ , the brokenness was
    right in front of their corporate retail store in Victorville, California. Not
    too intelligent. And the idiocy I had to deal with from Verizon is far worse
    than anything I've had to deal with from Sprint, and I was a customer of both
    from about 12/2000 through 6/2004.

    There are people who have had significant problems with Cingular too. I even
    know a few of them (one of them happens to be my little brother, who is a
    former ATTWS customer that was BORG'd by Cingular). Again, as I always point
    out, I personally have no complaints about Cingular because I'm not a Cingular
    customer, and I am not going to start making pronouncements about carriers I've
    never even used, like you did a couple times in the Verizon newsgroup.

    As far as attitudes are concerned, I'd like to point out that your silly little
    rant about signage on the re-branded ATTWS stores didn't do much for your
    credibility. You crow about how Cingular and others do so much better with
    customer complaints than Sprint, but I think, based on that ATTWS thread, that
    you have a slightly skewed idea of what should be complained about.

    I'd like you to address what I've said about Verizon, but I'm pretty sure
    you'll just reply with your standard non-answer about JD Power and ignore the
    points I've made. But it'd be nice if you surprised me (for once).

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "The wisdom of a fool won't set you free"
    --New Order, "Bizarre Love Triangle"



  9. #9
    Steve Sobol
    Guest

    Re: SIM Cards & Connection Quality

    Mij Adway wrote:

    > What is your purpose in the group? Are you a Troll or do you have some
    > personal vendetta against Sprint?


    Yes to both.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "The wisdom of a fool won't set you free"
    --New Order, "Bizarre Love Triangle"



  10. #10
    John S
    Guest

    Re: SIM Cards & Connection Quality


    "Mij Adway" <[email protected]> wrote in message
    news:[email protected]
    > Jack,
    >
    > What is your purpose in the group? Are you a Troll or do you have some
    > personal vendetta against Sprint?


    Phillipe/Jack/50 or so other aliases is a troll trying to stir up trouble.





  11. #11
    Bob Smith
    Guest

    Re: SIM Cards & Connection Quality


    "John S" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Mij Adway" <[email protected]> wrote in message
    > news:[email protected]
    > > Jack,
    > >
    > > What is your purpose in the group? Are you a Troll or do you have some
    > > personal vendetta against Sprint?

    >
    > Phillipe/Jack/50 or so other aliases is a troll trying to stir up trouble.
    >

    You missed one character above John ... it's 150 aliases ...

    Bob





  12. #12
    Jack Zwick
    Guest

    Re: SIM Cards & Connection Quality

    In article <[email protected]>,
    "John S" <[email protected]> wrote:

    >
    > "Mij Adway" <[email protected]> wrote in message
    > news:[email protected]
    > > Jack,
    > >
    > > What is your purpose in the group? Are you a Troll or do you have some
    > > personal vendetta against Sprint?

    >
    > He is a troll trying to stir up trouble.



    The last bastion of someone proved wrong on USENET is to call the
    other person a Troll, when they have been proved wrong.

    The ==FACT== remains that SprintPCS repeatedly by JD Power, Consumer
    Reports, the Yankee Group and others has been rated WORST for Customer
    Service.

    Posting the TRUTH is hardly trolling, except as viewed by cellular
    shills that can't handle the truth.



  13. #13
    Bob Smith
    Guest

    Re: SIM Cards & Connection Quality


    "Jack Zwick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "John S" <[email protected]> wrote:
    >
    > >
    > > "Mij Adway" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Jack,
    > > >
    > > > What is your purpose in the group? Are you a Troll or do you have some
    > > > personal vendetta against Sprint?

    > >
    > > He is a troll trying to stir up trouble.

    >
    >
    > The last bastion of someone proved wrong on USENET is to call the
    > other person a Troll, when they have been proved wrong.
    >
    > The ==FACT== remains that SprintPCS repeatedly by JD Power, Consumer
    > Reports, the Yankee Group and others has been rated WORST for Customer
    > Service.
    >
    > Posting the TRUTH is hardly trolling, except as viewed by cellular
    > shills that can't handle the truth.


    What a hypocrite you are Phillipe. You are hardly the one to talk about
    truth, when you've changed your identity so many times, to hide ... and get
    around kill filters to spread your shinola. If you are so into the truth,
    why don't you stay with the same id? Inquiring minds want to know ...

    Bob





  14. #14
    Jack Zwick
    Guest

    Re: SIM Cards & Connection Quality

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > What a hypocrite you are. You are hardly the one to talk about
    > truth, Inquiring minds want to know ...


    And your insults change the FACT that SPRINTPCS is rated worst for
    Customer Service how?



  15. #15
    John S
    Guest

    Re: SIM Cards & Connection Quality


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "John S" <[email protected]> wrote in message
    > news:[email protected]
    >>
    >> "Mij Adway" <[email protected]> wrote in message
    >> news:[email protected]
    >> > Jack,
    >> >
    >> > What is your purpose in the group? Are you a Troll or do you have some
    >> > personal vendetta against Sprint?

    >>
    >> Phillipe/Jack/50 or so other aliases is a troll trying to stir up
    >> trouble.
    >>

    > You missed one character above John ... it's 150 aliases ...


    oops, sorry about that!





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