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  1. #1
    Phil Somerset
    Guest
    I have a client with a Treo 650 smartphone using Sprint PCS. He is the
    president of a local accounting firm. We have signed him up for
    mobile.msn.com so that he can keep track of his calendar and contacts when
    he is out of the office. The system knows he is using Sprint PCS (for
    example, when you click "Contact Us" on the Help screen, it goes to Sprint
    Tech Support!).

    From a PC-based browser, we have customized his layout to only show his
    Calendar and Hotmail. However, when he uses the phone to log on, he sees a
    generic layout with News, Sports, Weather, Entertainment, etc.

    After talking with Sprint people (and it's obviously not their problem), we
    changed the url to http://mobile.msn.com/wml (WML being Wireless Markup
    Language). Now the initial screen layout is correct, but when we click on
    the Calendar link, we are sent to a page with the address
    mobile.msn.com/pocket which displays a "Page not found" error message. In
    other words, the WML page is being driven by a program that knows who the
    customer is and what his desired screen layout is, but the links that appear
    on that page are WRONG! He doesn't have a Pocket PC-based device.

    The only conclusion I can draw is that Microsoft has not finished coding
    their Mobile MSN support for Sprint PCS phones. We can't find any Help link
    that will allow us to send this trouble call to Microsoft. As I said, the
    Contact Us link goes to Sprint, and when I tried to send a message using a
    form-based page based in the MSN.COM page, it kept coming back to ask me for
    a detailed description of the problem (I had entered a five-paragraph
    description, but apparently the script that drives the form didn't see it).
    This kind of shoddy performance is not something I would expect from the
    world's leading software company.

    Phil Somerset
    ENDS, LLC
    [email protected]





    See More: Has Anybody Else Tried Mobile MSN through Sprint PCS on a Treo?




  2. #2
    Jim Seymour
    Guest

    Re: Has Anybody Else Tried Mobile MSN through Sprint PCS on a Treo?

    In article <[email protected]>,
    "Phil Somerset" <[email protected]> writes:
    > I have a client with a Treo 650 smartphone using Sprint PCS. He is the
    > president of a local accounting firm. We have signed him up for
    > mobile.msn.com so that he can keep track of his calendar and contacts when
    > he is out of the office.

    [snip]

    You *seriously* expected a Microsoft service to work cleanly with a
    non-Microsoft product? Excuse me, and no offense intended, really,
    but what colour is the sky on your planet?

    --
    Jim Seymour | "There is no expedient to which a man will not
    [email protected] | go to avoid the labor of thinking."
    http://jimsun.LinxNet.com | - Thomas A. Edison



  3. #3
    Steve Sobol
    Guest

    Re: Has Anybody Else Tried Mobile MSN through Sprint PCS on a Treo?

    Phil Somerset wrote:

    > This kind of shoddy performance is not something I would expect from the
    > world's leading software company.


    But MICROS~1 *specializes* in doing things half-assed...

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "The wisdom of a fool won't set you free"
    --New Order, "Bizarre Love Triangle"



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