contract question

In my contract it says that I have a vision pack with free rl, included with
that is $10 worth of downloads for free every month, yet every month I do
it, I have to call and get the credit after I receive my bill. It's
annoying and they say the only way to fix it is for me to give up the rl or
just basically deal with it. I kept the rl because my wife and I use it
quite a lot, so finally the question. Can I choose to cancel my contract or
go to another provider because they are not honoring the deal and I have to
call every month for them to fix it? Just curious.


Capt.

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"Capn" <[email protected]> wrote in message
news:[email protected]...
> In my contract it says that I have a vision pack with free rl, included
with
> that is $10 worth of downloads for free every month, yet every month I do
> it, I have to call and get the credit after I receive my bill. It's
> annoying and they say the only way to fix it is for me to give up the rl
or
> just basically deal with it. I kept the rl because my wife and I use it
> quite a lot, so finally the question. Can I choose to cancel my contract
or
> go to another provider because they are not honoring the deal and I have
to
> call every month for them to fix it? Just curious.

If you cancel your contract, you will be charged a cancellation fee, for
each phone cancelled. It seems it would just be cheaper to call up each
month and get the credits applied.

On your next call, ask to be transferred to a supervisor, explain the
situation and ask them to check the coding on your account. It might be just
a few keystroke clicks on their computers which fixes the problem.

Bob

I already checked on the coding and they said it is something that cannot be
changed, it's some glitch in the system with the coding that is on there and
to change means I would lose the RL for free on my phone. THat's the same
info I received from many csr's and 2 supervisors. It just seems stupid that
they cannot get something right that they signed me up for.

Capt.

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Capn" <[email protected]> wrote in message
> news:[email protected]...
>> In my contract it says that I have a vision pack with free rl, included
> with
>> that is $10 worth of downloads for free every month, yet every month I do
>> it, I have to call and get the credit after I receive my bill. It's
>> annoying and they say the only way to fix it is for me to give up the rl
> or
>> just basically deal with it. I kept the rl because my wife and I use it
>> quite a lot, so finally the question. Can I choose to cancel my contract
> or
>> go to another provider because they are not honoring the deal and I have
> to
>> call every month for them to fix it? Just curious.
>
> If you cancel your contract, you will be charged a cancellation fee, for
> each phone cancelled. It seems it would just be cheaper to call up each
> month and get the credits applied.
>
> On your next call, ask to be transferred to a supervisor, explain the
> situation and ask them to check the coding on your account. It might be
> just
> a few keystroke clicks on their computers which fixes the problem.
>
> Bob
>
>