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  1. #1
    Has been released. I was told it prioritizes digital roaming over
    analog in a few new US markets.




    See More: PRL 10028




  2. #2
    boxermansr
    Guest

    Re: PRL 10028

    Only took me 8 calls and about 40 minutes to get for my 4 lines. They kept
    telling me to either call back and say PRL Update to the automated system
    (which then took me to 'upgrade your plan' - since it doesn't understand
    very well).. next things ranged from I don't need a new PRL, to they don't
    'flag' accounts for PRLS anymore, to finally 'we'll make an exception' this
    time.. seems to be becoming rather archaic to get something so simple done.


    <[email protected]> wrote in message
    news:[email protected]...
    > Has been released. I was told it prioritizes digital roaming over
    > analog in a few new US markets.
    >






  3. #3
    Tinman
    Guest

    Re: PRL 10028

    boxermansr wrote:
    > Only took me 8 calls and about 40 minutes to get for my 4 lines. They
    > kept telling me to either call back and say PRL Update to the
    > automated system (which then took me to 'upgrade your plan'


    Yes, apparently Clair's replacement doesn't understand the phrase "PRL
    Update" and adamantly insists you want to upgrade your plan. I'm not
    sure I need this PRL update, but I do travel frequently. Regardless, I'm
    not a.) pleading my case to yet another clueless CSR or b.) risking the
    chance that a CSR that does flag my account won't screw something else
    up. Such is life with SPCS (and prolly every other carrier).


    --
    Mike





  4. #4

    Re: PRL 10028

    Interesting. I've never had any trouble getting a rep to flag my
    phone for an update.




  5. #5
    Mij Adyaw
    Guest

    Re: PRL 10028

    Agreed. I have also never had a problem


    <[email protected]> wrote in message
    news:[email protected]...
    > Interesting. I've never had any trouble getting a rep to flag my
    > phone for an update.
    >






  6. #6
    boxermansr
    Guest

    Re: PRL 10028

    In the past, I've only had problems once. The last update I got with no
    problem as well, guess I just got lucky today. :-(


    <[email protected]> wrote in message
    news:[email protected]...
    > Interesting. I've never had any trouble getting a rep to flag my
    > phone for an update.
    >






  7. #7
    Tinman
    Guest

    Re: PRL 10028

    Mij Adyaw wrote:
    > Agreed. I have also never had a problem
    >


    Then surely it must never happen...





  8. #8
    Bob Smith
    Guest

    Re: PRL 10028


    <[email protected]> wrote in message
    news:[email protected]...
    > Interesting. I've never had any trouble getting a rep to flag my
    > phone for an update.
    >


    I did last week, when going from 10026 to 10027. I asked the rep to flag my
    phones, and she said it wasn't possible. I asked her how long she had been a
    rep, and the answer was "not long". I told her to pass me to her supervisor,
    who then informed her that it was possible, and she passed me onto someone
    else who did flag the phones.

    I just called SPCS to get the phones flagged and was told to ask for
    "Technical Support" on the initial voice prompt inquiry.

    Bob





  9. #9
    Notan
    Guest

    Re: PRL 10028

    Bob Smith wrote:
    >
    > <[email protected]> wrote in message
    > news:[email protected]...
    > > Interesting. I've never had any trouble getting a rep to flag my
    > > phone for an update.
    > >

    >
    > I did last week, when going from 10026 to 10027. I asked the rep to flag my
    > phones, and she said it wasn't possible. I asked her how long she had been a
    > rep, and the answer was "not long". I told her to pass me to her supervisor,
    > who then informed her that it was possible, and she passed me onto someone
    > else who did flag the phones.
    >
    > I just called SPCS to get the phones flagged and was told to ask for
    > "Technical Support" on the initial voice prompt inquiry.


    I just called Customer Service and asked that my phone be flagged for
    the latest PRL.

    CS said, "All you have to do is press *2 and say 'PRL.'"

    When I told her that her suggestion wouldn't work, she was surpised
    and asked that I hold for Technical Support.

    While the problem of all CS Reps still not having the same information
    still remains, my total hold time was under 3 minutes.

    *Relatively* painless! <g>

    Notan



  10. #10
    Isaiah Beard
    Guest

    Re: PRL 10028

    Tinman wrote:
    > Mij Adyaw wrote:
    >
    >>Agreed. I have also never had a problem
    >>

    >
    >
    > Then surely it must never happen...



    Must be. I called yesterday and got it done in one call.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  11. #11
    David G. Imber
    Guest

    Re: PRL 10028

    On Thu, 02 Jun 2005 13:46:34 -0400, Isaiah Beard
    <[email protected]> wrote:

    >Tinman wrote:
    >> Mij Adyaw wrote:
    >>
    >>>Agreed. I have also never had a problem
    >>>

    >>
    >>
    >> Then surely it must never happen...

    >
    >
    >Must be. I called yesterday and got it done in one call.


    There has indeed been a decided change in procedure and/or
    training.

    Of the past five OTA PRL updates I've attempted, four were the
    sort of ridiculous situations some are complaining about. CSR wouldn't
    know what to do, would tell me to call *2 and say "prl update" (which
    I would do and get connected to "plan upgrade"), would say he/she had
    flagged my accounts and it wouldn't be done, would switch me to the
    "trouble department", would switch me to "technical services" where
    someone would explain to me that I "didn't need PRL updates", etc.

    I used to do it all the time and it proceeded seamlessly. I've
    been with SPCS for six years. The horror story reports are NOT
    anomalies. There's something afoot.

    DGI




  12. #12

    Re: PRL 10028

    It appears like Sprint has now added the new Alltel markets (formerly
    AT&T wireless markets that were divested) to this new PRL. Pretty
    worthwhile update for some.




  13. #13
    ll
    Guest

    Re: PRL 10028

    "David G. Imber" wrote:
    > Of the past five OTA PRL updates I've attempted, four were the
    > sort of ridiculous situations some are complaining about. CSR wouldn't
    > know what to do, would tell me to call *2 and say "prl update" (which
    > I would do and get connected to "plan upgrade"), would say he/she had
    > flagged my accounts and it wouldn't be done, would switch me to the
    > "trouble department", would switch me to "technical services" where
    > someone would explain to me that I "didn't need PRL updates", etc.


    I have also had _all_ of these things happen in the past.
    Multiple times. Yesterday I said "technical support"
    to the Claire-replacement and got a knowledgeable
    and helpful person. The trick seems to be to avoid
    the generic know-nothing, don't-care CSRs that you get
    if you just call in through the standard method.

    It's just amazing how _hugely_ different the responses
    are from different CSRs.



  14. #14
    Bob Smith
    Guest

    Re: PRL 10028


    <[email protected]> wrote in message
    news:[email protected]...
    > It appears like Sprint has now added the new Alltel markets (formerly
    > AT&T wireless markets that were divested) to this new PRL. Pretty
    > worthwhile update for some.


    Larry, any ideas on where those Alltel markets are at?

    Bob





  15. #15
    Frank Harris
    Guest

    Re: PRL 10028

    Just now, I said "technical support" and this led to two more levels of
    voice menus. Next I repled "phone support" and last "representative".
    Like LL, I was then connected to a knowledgeable and helpful person.

    ll wrote:
    >
    >
    > I have also had _all_ of these things happen in the past.
    > Multiple times. Yesterday I said "technical support"
    > to the Claire-replacement and got a knowledgeable
    > and helpful person. The trick seems to be to avoid
    > the generic know-nothing, don't-care CSRs that you get
    > if you just call in through the standard method.
    >
    > It's just amazing how _hugely_ different the responses
    > are from different CSRs.


    --
    Frank Harris in San Francisco with an A680



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