Activation Fee

Here's the story. Last month I got a new phone for both my wife and my
daughter to replace their existing phones. At the same time I changed plans
and signed a new two year contract. When I got my bill this month I was
charged $36.00 for activating each new phone. We have had several phones
now and this is the first time I have ever been charged to activate a phone.
Is this charge proper? I was not told at the time that I would be charged
to activate these phone and was very surprised when I received the bill with
the charges.

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"Chris Warner" <[email protected]> wrote in message
news:gw3pe.20286$x96.19060@attbi_s72...
> Here's the story. Last month I got a new phone for both my wife and my
> daughter to replace their existing phones. At the same time I changed
plans
> and signed a new two year contract. When I got my bill this month I was
> charged $36.00 for activating each new phone. We have had several phones
> now and this is the first time I have ever been charged to activate a
phone.
> Is this charge proper? I was not told at the time that I would be charged
> to activate these phone and was very surprised when I received the bill
with
> the charges.

You need to call SPCS CS and explain that those were replacement phones on
prior plans, and that the activation fee should be removed.

Bob

I did just that and they were removed.


"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Chris Warner" <[email protected]> wrote in message
> news:gw3pe.20286$x96.19060@attbi_s72...
>> Here's the story. Last month I got a new phone for both my wife and my
>> daughter to replace their existing phones. At the same time I changed
> plans
>> and signed a new two year contract. When I got my bill this month I was
>> charged $36.00 for activating each new phone. We have had several phones
>> now and this is the first time I have ever been charged to activate a
> phone.
>> Is this charge proper? I was not told at the time that I would be
>> charged
>> to activate these phone and was very surprised when I received the bill
> with
>> the charges.
>
> You need to call SPCS CS and explain that those were replacement phones on
> prior plans, and that the activation fee should be removed.
>
> Bob
>
>

"Bob Smith" <[email protected]> wrote in message news:[email protected]...
>
> "Chris Warner" <[email protected]> wrote in message
> news:gw3pe.20286$x96.19060@attbi_s72...
>> Here's the story. Last month I got a new phone for both my wife and my
>> daughter to replace their existing phones. At the same time I changed
> plans
>> and signed a new two year contract. When I got my bill this month I was
>> charged $36.00 for activating each new phone. We have had several phones
>> now and this is the first time I have ever been charged to activate a
> phone.
>> Is this charge proper? I was not told at the time that I would be charged
>> to activate these phone and was very surprised when I received the bill
> with
>> the charges.
>
> You need to call SPCS CS and explain that those were replacement phones on
> prior plans, and that the activation fee should be removed.

It just amazes me that Sprint's billing is so fouled up that these types of
errors occur regularly!

--
John Richards

Chris Warner wrote:
> I did just that and they were removed.

It's disappointing that you had to do this.
I don't know what happened, but after years of terrible
customer service, Sprint had a _brief_ period where
things were noticeably better. On the average, it's now
as bad as it ever was.

A couple of months ago we were eligible for the 18 month
discount on a new phone. We bought it directly from Sprint.
I sent in the whole nine yards of paperwork for the rebate.
We got an email from Sprint saying that they had received
our paperwork with a link to check on the status of the rebate.
I didn't think about it again until recently, when I realized
that a long time had past and we hadn't heard anything.
I checked the link and saw that the rebate was not allowed!
It said "no contract extension was made."

When I had called Sprint to buy the phone, I had re-confirmed
with the CSR that I was eligible for the 18 month rebate.
We discussed the amount of the rebate. I understood that
a contract extension was required. And, apparently, the
idiot CSR didn't key in the extension on his end!

I called Sprint again about the failed rebate. The CSR
basically took the position that it must have been my fault.
The idiot didn't grasp the point that 1) I bought a new
phone only because I would get a discount on it and 2) I
discussed the amount of the discount with the Sprint CSR who
sold me the phone. If _I_ wasn't going to extend the contract,
and thus get no discount, why would I do all that? Idiots!
I finally got a supervisor on the line. She said that she
would take care of it and make the discount happen. Of course,
she would have to extend the contract. No problem with me.
Or so I thought. I pointed out to her that the two year
extension should be from the time that I had bought the phone,
which was two months ago. She said that she had no way of
back dating a contract renewal, so in effect it is a 26 month
extension. She said that she "put a note in the computer"
though. I've read in this NG about the inability of other
CSRs to find a note at a later time. And so far no rebate
in the mail.

On Tue, 07 Jun 2005 10:20:50 -0700, ll <[email protected]> wrote:


>Chris Warner wrote:
>> I did just that and they were removed.

>It's disappointing that you had to do this.
>I don't know what happened, but after years of terrible
>customer service, Sprint had a _brief_ period where
>things were noticeably better. On the average, it's now
>as bad as it ever was.

Did anybody actually notice? Sprint seems to take pride in having a good
network and the worst customer treatment. If you don't like being treated like
****, you can just **** off. Company policy.

AZ Nomad wrote:

> Did anybody actually notice? Sprint seems to take pride in having a good
> network and the worst customer treatment. If you don't like being treated like
> ****, you can just **** off. Company policy.

For a year or two between the time I signed up and now, it *did* get
significantly better.

--
JustThe.net - Steve Sobol / [email protected] / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

In fairness to Sprint, at the time that all of this took place we had bought
both my wife and my daughter a new phone and changed our plan. In addition,
we move my wifes phone from her own plan to a family plan with my duaghter
and my phone. In essence, this was combining two plans into one. It took
quite a while for all of this to be done in the Sprint Store and it could
very well been a slip up by the agent while keying everything in. He didn't
mention an activation fee and I am sure that he would have as he was the
most helpful person I had ever encountered at a Sprint Store before.

In any case, when I called yesterday to ask about the charges the person on
the phone was also very helpful and immediately removed the activation fees
without any questions what so ever. I can honestly say that it had been a
while since I had had to call Sprint about anything and I can see a great
improvement in their customer service


Riichards" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
>>
>> "Chris Warner" <[email protected]> wrote in message
>> news:gw3pe.20286$x96.19060@attbi_s72...
>>> Here's the story. Last month I got a new phone for both my wife and my
>>> daughter to replace their existing phones. At the same time I changed
>> plans
>>> and signed a new two year contract. When I got my bill this month I was
>>> charged $36.00 for activating each new phone. We have had several
>>> phones
>>> now and this is the first time I have ever been charged to activate a
>> phone.
>>> Is this charge proper? I was not told at the time that I would be
>>> charged
>>> to activate these phone and was very surprised when I received the bill
>> with
>>> the charges.
>>
>> You need to call SPCS CS and explain that those were replacement phones
>> on
>> prior plans, and that the activation fee should be removed.
>
> It just amazes me that Sprint's billing is so fouled up that these types
> of
> errors occur regularly!
>
> --
> John Richards