Page 2 of 2 FirstFirst 12
Results 16 to 20 of 20
  1. #16
    Jerome Zelinske
    Guest

    Re: Fast

    Perhaps in addition to paying the past due amount, maybe an additional
    $50 deposit should be required to get the service back on.


    Steve Sobol wrote:
    > Tinman wrote:
    >
    >>> They should charge him to pay his bill! Every time that I go into a
    >>> Sprint store, it is full of people paying their bill!! People with
    >>> real equipment problems are forced to wait. Why don't these people
    >>> mail in a check to pay their bill or pay it by credit card or check
    >>> via the internet or via Sprint customer service?

    >>
    >>
    >> Well, if they are like the people I'm forced to wait behind, it's
    >> because they are paying to get their phone turned back on.

    >
    >
    > But that doesn't get your phone turned on any faster than calling *2.
    >
    > I've only had my service turned off, I think, two or three times in four
    > years, at times when I was behind on all my other bills too. I'd call
    > and make the payment over the phone, and they'd tell me "it's up to 12
    > hours to get the service turned back on" and averaged 2-4 hours each
    > time... it's not going to get you turned back on any faster if you go
    > through a store rep; they use the same billing/provisioning system that
    > the rest of the company does.
    >
    >> If all they were doing was making a payment, it would be 1-2-3 and
    >> they'd be out of there. Instead there's often a lengthy back-and-forth
    >> conversation between the (often clueless) customer and the clerk. It's
    >> like the customer is negotiating to pay as little as possible--but not
    >> so little that the phone will be turned off in another day or two (a
    >> week is no problem).

    >
    >
    > If they don't want to pay the entire amount, they need to at least pay
    > the past-due amount to get the phone back on. It's that simple. And if I
    > was in line behind someone doing this I'd be rather irritated (at the
    > customer, not Sprint).
    >
    >> Personally, I think there should be separate line for these people.
    >> I'm not condemning them; everyone might run into a problem every now
    >> and then.

    >
    >
    > Well yeah, but if they're delaying the process by trying to pay some
    > minimal amount when the rule is standard and quite easy to understand,
    > they are absolutely 100% at fault.
    >
    >> But being a good-paying customer, with a problem that *isn't* of my
    >> own making, I find myself mighty upset waiting 30-60 minutes behind
    >> people who can't grasp the concept of paying on time (let alone the
    >> delays they cause others).

    >
    >
    > Yup.
    >




    See More: Fast




  2. #17
    CFL
    Guest

    Re: Fast

    On Thu, 30 Jun 2005 22:50:07 GMT, AZ Nomad <[email protected]>
    wrote:

    >On Thu, 30 Jun 2005 01:42:01 -0500, CFL <fnmuinmx.com> wrote:
    >
    >
    >>I paid my bill at a Sprint store about 4 pm. I checked at midnight
    >>and it was accounted for.
    >>I didn't use the ATM, but a clerk took my cash.

    >

    Actually a clerk came up to me as I came in the door. I said I was
    there to pay my bill, pointing to the ATM, but she said she would
    take the payment. I usualy use the ATM there. This has now happened
    twice with a clerk.



  3. #18
    Jerome Zelinske
    Guest

    Re: Fast

    More correctly, they will charge him $5 to pay his bill "to a person".


    Scooterflex wrote:
    > A friend of mine went to a Sprint Express (I think that's what it was since
    > they weren't a full Sprint store) and they wanted to charge him $5 to pay
    > his bill. I thought Sprint stopped this practice. He wants to go with
    > automatic billing but Sprint keeps screwing it up every two months. It works
    > the first month but the second month it doesn't. Any ideas? I told him to
    > just tell the CSR that it's a problem on their end and if they don't fix it
    > they won't get paid. He has other monthly bills automatically charged to his
    > credit card and Sprint is the only one giving him problems.
    >
    > "Steve Sobol" <[email protected]> wrote in message
    > news:[email protected]...
    >
    >>CFL wrote:
    >>
    >>>I paid my bill at a Sprint store about 4 pm. I checked at midnight
    >>>and it was accounted for.
    >>>I didn't use the ATM, but a clerk took my cash.

    >>
    >>Yup. They tell you that payments may not post for 12 hours, but in my
    >>experience the average is about 1-2.
    >>
    >>
    >>
    >>--
    >>JustThe.net - Steve Sobol / [email protected] / PGP: 0xE3AE35ED
    >>Coming to you from Southern California's High Desert, where the
    >>temperatures are as high as the gas prices! / 888.480.4NET (4638)
    >>
    >>"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

    >
    >
    >




  4. #19
    Steve Sobol
    Guest

    Re: Fast

    CFL wrote:

    > Actually a clerk came up to me as I came in the door. I said I was
    > there to pay my bill, pointing to the ATM, but she said she would
    > take the payment. I usualy use the ATM there. This has now happened
    > twice with a clerk.


    Why'd you let it happen the second time? If the clerk didn't tell you there
    was an extra charge the first time, fine. But you *knew* the second time.

    --
    JustThe.net - Steve Sobol / [email protected] / PGP: 0xE3AE35ED
    Coming to you from Southern California's High Desert, where the
    temperatures are as high as the gas prices! / 888.480.4NET (4638)

    "Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"



  5. #20

    Re: Fast

    To shorten the 1-2hr wait time to reactivate a phone, all one needs to
    do is call the retention dept (now Customer Goals dept) and ask to pay
    the deliquent bill. Once you have paid the bill the phone will be
    reactivated within minutes. I have used this technique twice and both
    times the phone was reactivated within minutes, not hours. Hope this
    tip helps anyone who might be interested




  • Similar Threads




  • Page 2 of 2 FirstFirst 12