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  1. #1
    Notan
    Guest
    Interesting...

    Just for ****s and giggles, I called *2 (Customer Care) and
    got the "At Sprint, we recognize..." recording, indicating
    there was a new PRL Update. After going through the whole
    process, and checking to see what the new PRL was, I still
    had 10028. (And, yes, I cycled the phone off and on, before
    checking.)

    Anyone?

    Notan



    See More: Another 10028 PRL Update?




  2. #2

    Re: Another 10028 PRL Update?

    10028 has been out since May 30th. I got it back on June 1st.




  3. #3
    jt
    Guest

    Re: Another 10028 PRL Update?

    What is a PRL? Is it important to keep up with PRL's?

    Can you get the PRL update by auto download via your cell and if so, how?

    Thanks,
    jt

    <[email protected]> wrote in message
    news:[email protected]
    > 10028 has been out since May 30th. I got it back on June 1st.
    >






  4. #4
    Bob Smith
    Guest

    Re: Another 10028 PRL Update?


    "jt" <[email protected]> wrote in message
    news:[email protected]
    > What is a PRL? Is it important to keep up with PRL's?
    >
    > Can you get the PRL update by auto download via your cell and if so, how?
    >
    > Thanks,
    > jt


    Preferred Roam List. It's a file that tells your phone which service to use
    when out of SPCS's signal coverage. New PRLs are issued every 6 months or
    so.

    You can dial *2 to get the OTA update, if one is available. Current PRL is
    10028.

    Bob





  5. #5
    Notan
    Guest

    Re: Another 10028 PRL Update?

    [email protected] wrote:
    >
    > 10028 has been out since May 30th. I got it back on June 1st.


    I know it's been out. I, too, have had it since it was released.

    That's what's got me stumped... Yesterday's update didn't change
    the PRL... I had 10028 prior to the update, and still have 10028.

    Notan



  6. #6
    Mij Adyaw
    Guest

    Re: Another 10028 PRL Update?

    did you power-down/power-up your phone after the update? My wife's After
    downloading a new PRL, my wife's Samsung does not display the correct PRL
    until you power cycle the phone.


    "Notan" <[email protected]> wrote in message
    news:[email protected]
    > [email protected] wrote:
    >>
    >> 10028 has been out since May 30th. I got it back on June 1st.

    >
    > I know it's been out. I, too, have had it since it was released.
    >
    > That's what's got me stumped... Yesterday's update didn't change
    > the PRL... I had 10028 prior to the update, and still have 10028.
    >
    > Notan






  7. #7
    Notan
    Guest

    Re: Another 10028 PRL Update?

    Mij Adyaw wrote:
    >
    > did you power-down/power-up your phone after the update? My wife's After
    > downloading a new PRL, my wife's Samsung does not display the correct PRL
    > until you power cycle the phone.


    I sure did.

    10028, before. 10028, after.

    Notan



  8. #8

    Re: Another 10028 PRL Update?

    Sprint has no way of knowing which version you have when they sometimes
    randomly auto flag certain accounts for a PRL update. You simply
    downloaded the same PRL all over again. No harm done. It happens all
    the time and has happened to me many times.




  9. #9
    Notan
    Guest

    Re: Another 10028 PRL Update?

    [email protected] wrote:
    >
    > Sprint has no way of knowing which version you have when they sometimes
    > randomly auto flag certain accounts for a PRL update. You simply
    > downloaded the same PRL all over again. No harm done. It happens all
    > the time and has happened to me many times.


    I've never had them flag my phone, without asking, first.

    Lucky me! <g>

    Notan



  10. #10

    Re: Another 10028 PRL Update?

    Sprint does not have the technology to keep track of which PRL version
    any of us have although they do have access to the last time you
    downloaded an update. But they can't see which version it was.




  11. #11
    Oscar_Lives
    Guest

    Re: Another 10028 PRL Update?


    <[email protected]> wrote in message
    news:[email protected]
    > Sprint has no way of knowing which version you have when they sometimes
    > randomly auto flag certain accounts for a PRL update. You simply
    > downloaded the same PRL all over again. No harm done. It happens all
    > the time and has happened to me many times.



    I wonder what the logic is for Sprint to not flag phones in some organized
    fashion. My phone has only been "automatically flagged" once. All the
    other updates were a result of me calling (often multiple times) to request
    the flagging.

    Even more curious is why "PRL update" is not acknowledged by Claire or
    whoever the new chick is on the automated help line.

    Thirdly, it is odd that usually 75% of the CS techs don't know what a PRL
    update is, or they act clueless when you call to request one.

    I find the whole PRL/Sprint thing really fascinating.

    Any clues?





  12. #12

    Re: Another 10028 PRL Update?

    I used to call and say "PRL Update" and claire would understand and
    transfer me to a rep. But I haven't tried it in a while. But I agree
    the whole system seems to be odd and lacks a consistent standard.




  13. #13
    franko
    Guest

    Re: Another 10028 PRL Update?

    [email protected] wrote:
    > I used to call and say "PRL Update" and claire would understand and
    > transfer me to a rep. But I haven't tried it in a while. But I agree
    > the whole system seems to be odd and lacks a consistent standard.

    I just tried twice. Clare took me to "upgrades" (where you can buy a
    new phone or upgrade you plan)
    I had to talk to a rep to get it done.




  14. #14
    Notan
    Guest

    Re: Another 10028 PRL Update?

    [email protected] wrote:
    >
    > I used to call and say "PRL Update" and claire would understand and
    > transfer me to a rep. But I haven't tried it in a while. But I agree
    > the whole system seems to be odd and lacks a consistent standard.


    Either I don't enunciate very well, or my Claire was hard of hearing...

    Every one of my attempts at telling Claire "PRL <whatever>," resulted
    in things like "OK, so you want to pay your bill," etc.

    I now hit "0" a few times, and go straight to an operator.

    Notan



  15. #15

    Re: Another 10028 PRL Update?

    Just say "Represenative" and you should get to the right place. Always
    works for me.




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