(RANT) Why Sprint sucks

notan, i broke up when i read that.
"Notan" <[email protected]> wrote in message
news:[email protected]...
Steve Sobol wrote:
>
> Notan wrote:
> > Steve Sobol wrote:
> >
> >>Paul Miner wrote:
> >>
> >>
> >>>Surely there must be at least ONE good CSR in India. :-)
> >>
> >>I couldn't find one. I was lucky to find one that listened to what I had
> >>to say.
> >
> >
> > Sorry to burst your buuble, Steve, but, over the phone,
> > it's probably impossible to tell the difference between
> > listening intently and not listening at all.
>
> No, it's not. Not in all cases, anyhow. I agree that it is impossible in
> many cases, but when the CSR answers a question that is completely
> DIFFERENT
> from the one you actually asked, you *know* he or she is not listening.

Even when they're listening, they're sometimes not listening...

I got a call, yesterday, from a CS Rep from my local phone company...

"Good afternoon, sir. I'm just calling to thank you for being a
<Phone Company> customer. How has your service been?"

I answered with, "To tell you the truth, I've had nothing but problems.
Service problems, billing problems. You name the problem, I've had it."

To which she responded with, "Other than the problems, how has your
service been?"

I had to laugh!

And hang up.

Notan

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› See More: (RANT) Why Sprint sucks

Mij Adyaw wrote:
> Isaiah, Good response!! :-)
>
> What do you mean by "environmental issues"?

Many things. Capacity issues, traffic flows (a cell tower along a
highway will likely have a heavier load in a traffic jam than at night
when few cars are on the road), even things like a change in seasons
(and the growth of tree foliage) can affect a cell tower's coverage.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

In article <[email protected]>, [email protected] says...
> some months ago i read that Sprint had contracted with IBM to improve their
> customer service.
>
> this was a while back. i guess it didn't work out with IBM.
>

Don't EVEN get me started about IBM. Rather than copy it all over,
here's a link to a little editorializing I did over at PCSIntel:

http://www.pcsintel.com/modules.php?...ewtopic&t=4906

It's truly sad what Sprint is managing to do with such an excellent
network.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+