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  1. #1
    Bruno
    Guest
    If you're happy with you're Sprint service in you're area, more power
    to you! This isn't a personal attack on you so don't get bent out of
    shape; I'm telling you right upfront that this is a rant.
    I just feel that I need to vent about MY experiences with this
    "company."

    <RANT ON>
    First off, I was okay with SPRINT's voice service for a while and was
    able to connect when other carriers I've had couldn't. Dunno if it's
    the network or the location/proximity to the tower but I was able to
    connect at home better than any other carrier so far.

    SPRINT's phone service has been worsening steadily in the area I work
    (NH - Seacoast.) My wife and I have unlimited mobile to mobile.
    It works nice when it works but I'll be damned if I can get a
    connection most of the time. It seems like they just don't have the
    capacity in the area for the number of subscribers they have so you're
    forced to redial ad-nauseum until you can get a "slot".
    No thanks.

    Add in the piss-poor customer service, the complete run-around with
    technicians, even level-2 technicians I've spoken to were no help.

    I mean come on! These people are the "face" of you're company for
    chrissake. They represent your company to your customers. They are
    the first line of contact if your customer has a problem. So I think
    it's pretty telling as to what importance SPRINT puts on customer
    service by the attitude of it's representatives.
    Yes, I know they get thrown in the trenches with minimal training.
    Yes, I know there is a staggeringly high turn-around at their call
    centers.
    What difference does that make with regard to the customer's
    experience? I'm supposed to be understanding now?
    I'm supposed to feel bad that you don't know how to do your job.
    Come on!
    It doesn't change the fact that my "service experience" was
    deplorable. It explains it. But does it help me as a customer?
    NOT ONE BIT.

    Don't even get me started on their billing/finance department! I was
    in the hospital undergoing surgery on my spine in March with a 2-month
    recovery period. I was a little pre-occupied with that and when I was
    able to concentrate on my bills, Sprint's overage charges were
    astronomical! $500+ in overages alone. Yeah, dumbass, you should
    have paid more attention to the bill, I hear you say! Sorry, I had
    other plans, like trying to walk again.

    Then when my wife spoke to a CSR they sold her on an upgraded plan and
    told her they would prorate the overages. HAH!!!
    They upgraded the plan alright but the overages stayed on the bill.

    When I called back to complain about that they were (no surprise)
    COMPLETELY inflexible. CSR's, MANAGERS, right up the line and they
    basically told me to screw. Fine, I said, I'll wait out the contract
    since I don't want to pay $300 early termination.

    So now that the bill is paid off, how about reducing our plan? Well
    sure we can do that, but only down to $60 per month.
    All I wanted was to drop my service down to something reasonable; $20
    per month in case I needed to make an emergency call.
    I ask about emergency service plans...
    NOPE. Can't do that.

    NO FLEXIBILITY = PISS-POOR CUSTOMER SATISFACTION

    If anyone in this area is even considering going with SPRINT, let me
    encourage you not to. My sterling service experience with this
    "company" should convince anyone to just NOT.
    They are the worst kind of company to deal with.

    I also found out today that my work also went with them for our
    wireless service and they tell me they completely agree. Absolutely
    awful to deal with.

    I got better customer service with Virgin Mobile.
    I got better customer service with CellOne, before Cingular took over.
    I even got better service from Verizon, but that was a long time ago.

    I feel violated dealing with SPRINT and frankly I'll take the hit to
    get out of the contact. I will NEVER, EVER do business with SPRINT
    again.

    <RANT OFF>

    Thanks, I needed that.
    B

    Bruno
    <email spoofed; just remove the spam in the address>



    See More: (RANT) Why Sprint sucks




  2. #2
    Isaiah Beard
    Guest

    Re: (RANT) Why Sprint sucks

    Bruno wrote:
    > If you're happy with you're Sprint service in you're area, more power
    > to you! This isn't a personal attack on you so don't get bent out of
    > shape; I'm telling you right upfront that this is a rant.
    > I just feel that I need to vent about MY experiences with this
    > "company."


    Ohhh, I always know a good rant is coming when the complainer feels they
    need to put words like "company" in quotes. Look, it's a company, no
    quotes needed. Just because you're having issues doesn't mean they
    aren't a company and are simply calling themsleves such. Getting
    dramatic isn't going to help the credibility of your complaint; in fact,
    it kind of hurts it, really.

    > <RANT ON>


    I assume this is an HTML tag intended to mean "Strap on your
    L0Llerskatez, because an overly melodramatic and baseless rant is
    coming?"

    > SPRINT's phone service has been worsening steadily in the area I work
    > (NH - Seacoast.)


    Sounds like it's time to leave for a new carrier.


    > I mean come on! These people are the "face" of you're company for
    > chrissake. They represent your company to your customers. They are
    > the first line of contact if your customer has a problem. So I think
    > it's pretty telling as to what importance SPRINT puts on customer
    > service by the attitude of it's representatives.


    You know something? I've never figured out why people get all flustered
    if there's a problem a CS rep simply can't fix and end up blaming the
    reps' incompetence. So the service went downhill in your area. If none
    of the towers in your area are down, then it's probably a capacity
    issue, or an issue relating to an environment change. Regardless, it's
    BEYOND that one CS reps' control. They're not going to personally come
    to your house and install a mini cell tower for your sole use. If the
    coverage is bad, then it's bad! Beyond a couple of days (a week, maybe
    a month at most) of a persistent coverage problem, and I'd assume it's
    not going to get fixed anytime soon. Time to find a cell company that
    WILL cover you.

    > Yes, I know they get thrown in the trenches with minimal training.
    > Yes, I know there is a staggeringly high turn-around at their call
    > centers.


    Good! You've basically negated the point of your rant. You evidently
    KNEW going into this that Sprint trains their reps poorly and that
    turnover is not ideal. So, what did you expect?

    > I'm supposed to be understanding now?
    > I'm supposed to feel bad that you don't know how to do your job.


    No, but you can't buy a Yugo, knowing full well that it's a Yugo, and
    then complain six months later that it's not running like a BMW. So no,
    you don't necessarily have to be understanding or feel sympathy, but you
    knew that a certain poor service level was prevalent, and yet you
    continue to give this company money. You've pretty much waived your
    right at that point to expect anything of quality.

    > It doesn't change the fact that my "service experience" was
    > deplorable. It explains it. But does it help me as a customer?
    > NOT ONE BIT.


    Oh, so now *I* am supposed to feel sorry for *YOU*? Yeah, right...

    > Don't even get me started on their billing/finance department! I was
    > in the hospital undergoing surgery on my spine in March with a 2-month
    > recovery period.


    *cue violins*

    > I was a little pre-occupied with that and when I was
    > able to concentrate on my bills, Sprint's overage charges were
    > astronomical! $500+ in overages alone.


    You made the calls, didn't you? You knew what the overages were going
    to be, right? Evidently you were medically capable of dialing a phone,
    so you were also capable of dialing *4 and hearing how many minutes you
    had used and how much you had gone over on your usage.

    Boy, for a service with poor coverage, you were sure able to burn up
    those minutes, weren't ya?

    You also mentioned you had mobile to mobile, with your wife. If the
    calls were that important, why not just relay the messages to your wife
    at home, who could've used a landline to make the calls?

    > Yeah, dumbass, you should
    > have paid more attention to the bill, I hear you say! Sorry, I had
    > other plans, like trying to walk again.


    I'm not a doctor, but last time I checked, exercising your finger
    muscles to dial, and your mouth muscles to talk doesn't do very much to
    rehabilitiate one's spine. Maybe you should have focused more on
    the walking than the talking.

    > Then when my wife spoke to a CSR they sold her on an upgraded plan and
    > told her they would prorate the overages. HAH!!!


    They NEVER prorate. Don't even try that.

    > When I called back to complain about that they were (no surprise)
    > COMPLETELY inflexible.


    And why shouldn't they be? They're a business out to make money, not a
    medical charity handing out free cell phone minutes to the disabled.

    > So now that the bill is paid off, how about reducing our plan? Well
    > sure we can do that, but only down to $60 per month.


    That IS the lowest advertised service for a shared-phone plan on Sprint.

    > All I wanted was to drop my service down to something reasonable; $20
    > per month in case I needed to make an emergency call.


    There is no nationwide cell carrier that offers a post-paid shared-phone
    cell plan for 20 bucks. If you were THAT hard up for the cash, I'd say
    you should've cancelled the service, ebayed the phones (evidently, you
    DO have internet access) and used the proceeds to liquidate the costs of
    the termination fees.

    See, sometimes when people experience hardship, the best way to get OUT
    of that hardship is to stop blaming others for your predicament and make
    some hard decisions about how to get back on your feet. People have
    gotten on without cell phones for centuries, and there are still people
    who continue to do so today. Yeah, it's a little less convenient to
    live without one, but sometimes, you just have to make do with landlines
    and payphones. A little extra convenience is something that can be
    sacrificed when cash must be conserved.

    Now yes, coverage went south in your area. You know, that happens from
    time to time. Bad things happen, not much we can do about these things.
    But it seems the bulk of your complaint is self-inflicted. Sprint
    GIVES you the tools to know how your usage is coming along and whether
    or not you're gong to get a big bill if your usage patterns continue.
    If you don't use those tools or choose to ignore them, there's not much
    Sprint can do. Again, they're not a charity.

    > If anyone in this area is even considering going with SPRINT, let me
    > encourage you not to. My sterling service experience with this
    > "company" should convince anyone to just NOT.
    > They are the worst kind of company to deal with.


    Fortunately, I'm sure Sprint has reported any deliquent balances you've
    amassed to LightBridge, so that other companies know full well not to do
    any business with "persons" like you.

    > I feel violated


    Oh, spare me from this crap.

    > <RANT OFF>


    Thank God.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  3. #3
    Mij Adyaw
    Guest

    Re: (RANT) Why Sprint sucks

    Isaiah, Good response!! :-)

    What do you mean by "environmental issues"?

    Thanks,

    -mij


    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]
    > Bruno wrote:
    >> If you're happy with you're Sprint service in you're area, more power
    >> to you! This isn't a personal attack on you so don't get bent out of
    >> shape; I'm telling you right upfront that this is a rant.
    >> I just feel that I need to vent about MY experiences with this
    >> "company."

    >
    > Ohhh, I always know a good rant is coming when the complainer feels they
    > need to put words like "company" in quotes. Look, it's a company, no
    > quotes needed. Just because you're having issues doesn't mean they aren't
    > a company and are simply calling themsleves such. Getting dramatic isn't
    > going to help the credibility of your complaint; in fact, it kind of hurts
    > it, really.
    >
    >> <RANT ON>

    >
    > I assume this is an HTML tag intended to mean "Strap on your L0Llerskatez,
    > because an overly melodramatic and baseless rant is coming?"
    >
    >> SPRINT's phone service has been worsening steadily in the area I work
    >> (NH - Seacoast.)

    >
    > Sounds like it's time to leave for a new carrier.
    >
    >
    >> I mean come on! These people are the "face" of you're company for
    >> chrissake. They represent your company to your customers. They are
    > > the first line of contact if your customer has a problem. So I think
    > > it's pretty telling as to what importance SPRINT puts on customer
    > > service by the attitude of it's representatives.

    >
    > You know something? I've never figured out why people get all flustered
    > if there's a problem a CS rep simply can't fix and end up blaming the
    > reps' incompetence. So the service went downhill in your area. If none
    > of the towers in your area are down, then it's probably a capacity issue,
    > or an issue relating to an environment change. Regardless, it's BEYOND
    > that one CS reps' control. They're not going to personally come to your
    > house and install a mini cell tower for your sole use. If the coverage is
    > bad, then it's bad! Beyond a couple of days (a week, maybe a month at
    > most) of a persistent coverage problem, and I'd assume it's not going to
    > get fixed anytime soon. Time to find a cell company that WILL cover you.
    >
    >> Yes, I know they get thrown in the trenches with minimal training.
    >> Yes, I know there is a staggeringly high turn-around at their call
    >> centers.

    >
    > Good! You've basically negated the point of your rant. You evidently
    > KNEW going into this that Sprint trains their reps poorly and that
    > turnover is not ideal. So, what did you expect?
    >
    >> I'm supposed to be understanding now?
    >> I'm supposed to feel bad that you don't know how to do your job.

    >
    > No, but you can't buy a Yugo, knowing full well that it's a Yugo, and then
    > complain six months later that it's not running like a BMW. So no, you
    > don't necessarily have to be understanding or feel sympathy, but you knew
    > that a certain poor service level was prevalent, and yet you continue to
    > give this company money. You've pretty much waived your right at that
    > point to expect anything of quality.
    >
    > > It doesn't change the fact that my "service experience" was
    > > deplorable. It explains it. But does it help me as a customer?
    > > NOT ONE BIT.

    >
    > Oh, so now *I* am supposed to feel sorry for *YOU*? Yeah, right...
    >
    >> Don't even get me started on their billing/finance department! I was
    >> in the hospital undergoing surgery on my spine in March with a 2-month
    >> recovery period.

    >
    > *cue violins*
    >
    >> I was a little pre-occupied with that and when I was
    >> able to concentrate on my bills, Sprint's overage charges were
    >> astronomical! $500+ in overages alone.

    >
    > You made the calls, didn't you? You knew what the overages were going to
    > be, right? Evidently you were medically capable of dialing a phone, so
    > you were also capable of dialing *4 and hearing how many minutes you had
    > used and how much you had gone over on your usage.
    >
    > Boy, for a service with poor coverage, you were sure able to burn up those
    > minutes, weren't ya?
    >
    > You also mentioned you had mobile to mobile, with your wife. If the calls
    > were that important, why not just relay the messages to your wife at home,
    > who could've used a landline to make the calls?
    >
    >> Yeah, dumbass, you should
    >> have paid more attention to the bill, I hear you say! Sorry, I had
    >> other plans, like trying to walk again.

    >
    > I'm not a doctor, but last time I checked, exercising your finger muscles
    > to dial, and your mouth muscles to talk doesn't do very much to
    > rehabilitiate one's spine. Maybe you should have focused more on the
    > walking than the talking.
    >
    >> Then when my wife spoke to a CSR they sold her on an upgraded plan and
    >> told her they would prorate the overages. HAH!!!

    >
    > They NEVER prorate. Don't even try that.
    >
    >> When I called back to complain about that they were (no surprise)
    >> COMPLETELY inflexible.

    >
    > And why shouldn't they be? They're a business out to make money, not a
    > medical charity handing out free cell phone minutes to the disabled.
    >
    >> So now that the bill is paid off, how about reducing our plan? Well
    >> sure we can do that, but only down to $60 per month.

    >
    > That IS the lowest advertised service for a shared-phone plan on Sprint.
    >
    >> All I wanted was to drop my service down to something reasonable; $20
    >> per month in case I needed to make an emergency call.

    >
    > There is no nationwide cell carrier that offers a post-paid shared-phone
    > cell plan for 20 bucks. If you were THAT hard up for the cash, I'd say
    > you should've cancelled the service, ebayed the phones (evidently, you DO
    > have internet access) and used the proceeds to liquidate the costs of the
    > termination fees.
    >
    > See, sometimes when people experience hardship, the best way to get OUT of
    > that hardship is to stop blaming others for your predicament and make some
    > hard decisions about how to get back on your feet. People have gotten on
    > without cell phones for centuries, and there are still people who continue
    > to do so today. Yeah, it's a little less convenient to live without one,
    > but sometimes, you just have to make do with landlines and payphones. A
    > little extra convenience is something that can be sacrificed when cash
    > must be conserved.
    >
    > Now yes, coverage went south in your area. You know, that happens from
    > time to time. Bad things happen, not much we can do about these things.
    > But it seems the bulk of your complaint is self-inflicted. Sprint GIVES
    > you the tools to know how your usage is coming along and whether or not
    > you're gong to get a big bill if your usage patterns continue. If you
    > don't use those tools or choose to ignore them, there's not much Sprint
    > can do. Again, they're not a charity.
    >
    >> If anyone in this area is even considering going with SPRINT, let me
    >> encourage you not to. My sterling service experience with this
    >> "company" should convince anyone to just NOT.
    >> They are the worst kind of company to deal with.

    >
    > Fortunately, I'm sure Sprint has reported any deliquent balances you've
    > amassed to LightBridge, so that other companies know full well not to do
    > any business with "persons" like you.
    >
    >> I feel violated

    >
    > Oh, spare me from this crap.
    >
    >> <RANT OFF>

    >
    > Thank God.
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  4. #4
    Scooterflex
    Guest

    Re: (RANT) Why Sprint sucks

    You know, I had a poor experience with Sprint about two weeks ago. I noticed
    on my bill they started charging me for Vision but I already have the
    Business Connection on there. I have a Samsung i500 so I can't take
    advantage of ANY of the features of Vision other than Internet access so
    Business Connection makes more sense for me. I called FIVE times, the first
    four I was hung up on after explaining my situation. The reps told me that I
    would be charged and I would be due a refund. When I told them this was
    unacceptable because I'm on a limited income they hung up on me. The fifth
    time I asked to speak to a manager. The rep insisted I tell her what this
    was about and I told her I called four other times and was hung up on. So,
    she said she was sorry that happened and offered to help me with my original
    issue. Again, unacceptable. I told her I wanted to speak to a manager. We
    went back and forth on this for about five minutes. I told her the fact I
    was hung up on four times should be reason enough for me to get a manager on
    the phone and my original issue was no longer the main reason for this call.
    By this time I was very agitated and that's hard to do. I finally got a
    manager and she said she would investigate AND reprimand those CSRs I spoke
    to earlier and she even took care of my original issue to my satisfaction.
    She immediately refunded the extra $15 charge so it would never appear on my
    bill. From what I can gather this is almost unheard of.

    Mostly I'm very happy with Sprint but this was an example of their customer
    service going very down hill.

    "Bruno" <brunoSPAMskibaSPAMatHOTspamMAILdotcom> wrote in message
    news:[email protected]
    > If you're happy with you're Sprint service in you're area, more power
    > to you! This isn't a personal attack on you so don't get bent out of
    > shape; I'm telling you right upfront that this is a rant.
    > I just feel that I need to vent about MY experiences with this
    > "company."
    >
    > <RANT ON>
    > First off, I was okay with SPRINT's voice service for a while and was
    > able to connect when other carriers I've had couldn't. Dunno if it's
    > the network or the location/proximity to the tower but I was able to
    > connect at home better than any other carrier so far.
    >
    > SPRINT's phone service has been worsening steadily in the area I work
    > (NH - Seacoast.) My wife and I have unlimited mobile to mobile.
    > It works nice when it works but I'll be damned if I can get a
    > connection most of the time. It seems like they just don't have the
    > capacity in the area for the number of subscribers they have so you're
    > forced to redial ad-nauseum until you can get a "slot".
    > No thanks.
    >
    > Add in the piss-poor customer service, the complete run-around with
    > technicians, even level-2 technicians I've spoken to were no help.
    >
    > I mean come on! These people are the "face" of you're company for
    > chrissake. They represent your company to your customers. They are
    > the first line of contact if your customer has a problem. So I think
    > it's pretty telling as to what importance SPRINT puts on customer
    > service by the attitude of it's representatives.
    > Yes, I know they get thrown in the trenches with minimal training.
    > Yes, I know there is a staggeringly high turn-around at their call
    > centers.
    > What difference does that make with regard to the customer's
    > experience? I'm supposed to be understanding now?
    > I'm supposed to feel bad that you don't know how to do your job.
    > Come on!
    > It doesn't change the fact that my "service experience" was
    > deplorable. It explains it. But does it help me as a customer?
    > NOT ONE BIT.
    >
    > Don't even get me started on their billing/finance department! I was
    > in the hospital undergoing surgery on my spine in March with a 2-month
    > recovery period. I was a little pre-occupied with that and when I was
    > able to concentrate on my bills, Sprint's overage charges were
    > astronomical! $500+ in overages alone. Yeah, dumbass, you should
    > have paid more attention to the bill, I hear you say! Sorry, I had
    > other plans, like trying to walk again.
    >
    > Then when my wife spoke to a CSR they sold her on an upgraded plan and
    > told her they would prorate the overages. HAH!!!
    > They upgraded the plan alright but the overages stayed on the bill.
    >
    > When I called back to complain about that they were (no surprise)
    > COMPLETELY inflexible. CSR's, MANAGERS, right up the line and they
    > basically told me to screw. Fine, I said, I'll wait out the contract
    > since I don't want to pay $300 early termination.
    >
    > So now that the bill is paid off, how about reducing our plan? Well
    > sure we can do that, but only down to $60 per month.
    > All I wanted was to drop my service down to something reasonable; $20
    > per month in case I needed to make an emergency call.
    > I ask about emergency service plans...
    > NOPE. Can't do that.
    >
    > NO FLEXIBILITY = PISS-POOR CUSTOMER SATISFACTION
    >
    > If anyone in this area is even considering going with SPRINT, let me
    > encourage you not to. My sterling service experience with this
    > "company" should convince anyone to just NOT.
    > They are the worst kind of company to deal with.
    >
    > I also found out today that my work also went with them for our
    > wireless service and they tell me they completely agree. Absolutely
    > awful to deal with.
    >
    > I got better customer service with Virgin Mobile.
    > I got better customer service with CellOne, before Cingular took over.
    > I even got better service from Verizon, but that was a long time ago.
    >
    > I feel violated dealing with SPRINT and frankly I'll take the hit to
    > get out of the contact. I will NEVER, EVER do business with SPRINT
    > again.
    >
    > <RANT OFF>
    >
    > Thanks, I needed that.
    > B
    >
    > Bruno
    > <email spoofed; just remove the spam in the address>






  5. #5
    stevie
    Guest

    Re: (RANT) Why Sprint sucks

    some months ago i read that Sprint had contracted with IBM to improve their
    customer service.

    this was a while back. i guess it didn't work out with IBM.
    "Scooterflex" <[email protected]> wrote in message
    news:[email protected]
    You know, I had a poor experience with Sprint about two weeks ago. I noticed
    on my bill they started charging me for Vision but I already have the
    Business Connection on there. I have a Samsung i500 so I can't take
    advantage of ANY of the features of Vision other than Internet access so
    Business Connection makes more sense for me. I called FIVE times, the first
    four I was hung up on after explaining my situation. The reps told me that I
    would be charged and I would be due a refund. When I told them this was
    unacceptable because I'm on a limited income they hung up on me. The fifth
    time I asked to speak to a manager. The rep insisted I tell her what this
    was about and I told her I called four other times and was hung up on. So,
    she said she was sorry that happened and offered to help me with my original
    issue. Again, unacceptable. I told her I wanted to speak to a manager. We
    went back and forth on this for about five minutes. I told her the fact I
    was hung up on four times should be reason enough for me to get a manager on
    the phone and my original issue was no longer the main reason for this call.
    By this time I was very agitated and that's hard to do. I finally got a
    manager and she said she would investigate AND reprimand those CSRs I spoke
    to earlier and she even took care of my original issue to my satisfaction.
    She immediately refunded the extra $15 charge so it would never appear on my
    bill. From what I can gather this is almost unheard of.

    Mostly I'm very happy with Sprint but this was an example of their customer
    service going very down hill.

    "Bruno" <brunoSPAMskibaSPAMatHOTspamMAILdotcom> wrote in message
    news:[email protected]
    > If you're happy with you're Sprint service in you're area, more power
    > to you! This isn't a personal attack on you so don't get bent out of
    > shape; I'm telling you right upfront that this is a rant.
    > I just feel that I need to vent about MY experiences with this
    > "company."
    >
    > <RANT ON>
    > First off, I was okay with SPRINT's voice service for a while and was
    > able to connect when other carriers I've had couldn't. Dunno if it's
    > the network or the location/proximity to the tower but I was able to
    > connect at home better than any other carrier so far.
    >
    > SPRINT's phone service has been worsening steadily in the area I work
    > (NH - Seacoast.) My wife and I have unlimited mobile to mobile.
    > It works nice when it works but I'll be damned if I can get a
    > connection most of the time. It seems like they just don't have the
    > capacity in the area for the number of subscribers they have so you're
    > forced to redial ad-nauseum until you can get a "slot".
    > No thanks.
    >
    > Add in the piss-poor customer service, the complete run-around with
    > technicians, even level-2 technicians I've spoken to were no help.
    >
    > I mean come on! These people are the "face" of you're company for
    > chrissake. They represent your company to your customers. They are
    > the first line of contact if your customer has a problem. So I think
    > it's pretty telling as to what importance SPRINT puts on customer
    > service by the attitude of it's representatives.
    > Yes, I know they get thrown in the trenches with minimal training.
    > Yes, I know there is a staggeringly high turn-around at their call
    > centers.
    > What difference does that make with regard to the customer's
    > experience? I'm supposed to be understanding now?
    > I'm supposed to feel bad that you don't know how to do your job.
    > Come on!
    > It doesn't change the fact that my "service experience" was
    > deplorable. It explains it. But does it help me as a customer?
    > NOT ONE BIT.
    >
    > Don't even get me started on their billing/finance department! I was
    > in the hospital undergoing surgery on my spine in March with a 2-month
    > recovery period. I was a little pre-occupied with that and when I was
    > able to concentrate on my bills, Sprint's overage charges were
    > astronomical! $500+ in overages alone. Yeah, dumbass, you should
    > have paid more attention to the bill, I hear you say! Sorry, I had
    > other plans, like trying to walk again.
    >
    > Then when my wife spoke to a CSR they sold her on an upgraded plan and
    > told her they would prorate the overages. HAH!!!
    > They upgraded the plan alright but the overages stayed on the bill.
    >
    > When I called back to complain about that they were (no surprise)
    > COMPLETELY inflexible. CSR's, MANAGERS, right up the line and they
    > basically told me to screw. Fine, I said, I'll wait out the contract
    > since I don't want to pay $300 early termination.
    >
    > So now that the bill is paid off, how about reducing our plan? Well
    > sure we can do that, but only down to $60 per month.
    > All I wanted was to drop my service down to something reasonable; $20
    > per month in case I needed to make an emergency call.
    > I ask about emergency service plans...
    > NOPE. Can't do that.
    >
    > NO FLEXIBILITY = PISS-POOR CUSTOMER SATISFACTION
    >
    > If anyone in this area is even considering going with SPRINT, let me
    > encourage you not to. My sterling service experience with this
    > "company" should convince anyone to just NOT.
    > They are the worst kind of company to deal with.
    >
    > I also found out today that my work also went with them for our
    > wireless service and they tell me they completely agree. Absolutely
    > awful to deal with.
    >
    > I got better customer service with Virgin Mobile.
    > I got better customer service with CellOne, before Cingular took over.
    > I even got better service from Verizon, but that was a long time ago.
    >
    > I feel violated dealing with SPRINT and frankly I'll take the hit to
    > get out of the contact. I will NEVER, EVER do business with SPRINT
    > again.
    >
    > <RANT OFF>
    >
    > Thanks, I needed that.
    > B
    >
    > Bruno
    > <email spoofed; just remove the spam in the address>







  6. #6
    Mij Adyaw
    Guest

    Re: (RANT) Why Sprint sucks

    Sprint Customer Service is usually very good provided that you do not get a
    customer service rep that is located in India. I had a bad experience with a
    rep that was located in India.


    "stevie" <[email protected]> wrote in message news:[email protected]
    > some months ago i read that Sprint had contracted with IBM to improve
    > their
    > customer service.
    >
    > this was a while back. i guess it didn't work out with IBM.
    > "Scooterflex" <[email protected]> wrote in message
    > news:[email protected]
    > You know, I had a poor experience with Sprint about two weeks ago. I
    > noticed
    > on my bill they started charging me for Vision but I already have the
    > Business Connection on there. I have a Samsung i500 so I can't take
    > advantage of ANY of the features of Vision other than Internet access so
    > Business Connection makes more sense for me. I called FIVE times, the
    > first
    > four I was hung up on after explaining my situation. The reps told me that
    > I
    > would be charged and I would be due a refund. When I told them this was
    > unacceptable because I'm on a limited income they hung up on me. The fifth
    > time I asked to speak to a manager. The rep insisted I tell her what this
    > was about and I told her I called four other times and was hung up on. So,
    > she said she was sorry that happened and offered to help me with my
    > original
    > issue. Again, unacceptable. I told her I wanted to speak to a manager. We
    > went back and forth on this for about five minutes. I told her the fact I
    > was hung up on four times should be reason enough for me to get a manager
    > on
    > the phone and my original issue was no longer the main reason for this
    > call.
    > By this time I was very agitated and that's hard to do. I finally got a
    > manager and she said she would investigate AND reprimand those CSRs I
    > spoke
    > to earlier and she even took care of my original issue to my satisfaction.
    > She immediately refunded the extra $15 charge so it would never appear on
    > my
    > bill. From what I can gather this is almost unheard of.
    >
    > Mostly I'm very happy with Sprint but this was an example of their
    > customer
    > service going very down hill.
    >
    > "Bruno" <brunoSPAMskibaSPAMatHOTspamMAILdotcom> wrote in message
    > news:[email protected]
    >> If you're happy with you're Sprint service in you're area, more power
    >> to you! This isn't a personal attack on you so don't get bent out of
    >> shape; I'm telling you right upfront that this is a rant.
    >> I just feel that I need to vent about MY experiences with this
    >> "company."
    >>
    >> <RANT ON>
    >> First off, I was okay with SPRINT's voice service for a while and was
    >> able to connect when other carriers I've had couldn't. Dunno if it's
    >> the network or the location/proximity to the tower but I was able to
    >> connect at home better than any other carrier so far.
    >>
    >> SPRINT's phone service has been worsening steadily in the area I work
    >> (NH - Seacoast.) My wife and I have unlimited mobile to mobile.
    >> It works nice when it works but I'll be damned if I can get a
    >> connection most of the time. It seems like they just don't have the
    >> capacity in the area for the number of subscribers they have so you're
    >> forced to redial ad-nauseum until you can get a "slot".
    >> No thanks.
    >>
    >> Add in the piss-poor customer service, the complete run-around with
    >> technicians, even level-2 technicians I've spoken to were no help.
    >>
    >> I mean come on! These people are the "face" of you're company for
    >> chrissake. They represent your company to your customers. They are
    >> the first line of contact if your customer has a problem. So I think
    >> it's pretty telling as to what importance SPRINT puts on customer
    >> service by the attitude of it's representatives.
    >> Yes, I know they get thrown in the trenches with minimal training.
    >> Yes, I know there is a staggeringly high turn-around at their call
    >> centers.
    >> What difference does that make with regard to the customer's
    >> experience? I'm supposed to be understanding now?
    >> I'm supposed to feel bad that you don't know how to do your job.
    >> Come on!
    >> It doesn't change the fact that my "service experience" was
    >> deplorable. It explains it. But does it help me as a customer?
    >> NOT ONE BIT.
    >>
    >> Don't even get me started on their billing/finance department! I was
    >> in the hospital undergoing surgery on my spine in March with a 2-month
    >> recovery period. I was a little pre-occupied with that and when I was
    >> able to concentrate on my bills, Sprint's overage charges were
    >> astronomical! $500+ in overages alone. Yeah, dumbass, you should
    >> have paid more attention to the bill, I hear you say! Sorry, I had
    >> other plans, like trying to walk again.
    >>
    >> Then when my wife spoke to a CSR they sold her on an upgraded plan and
    >> told her they would prorate the overages. HAH!!!
    >> They upgraded the plan alright but the overages stayed on the bill.
    >>
    >> When I called back to complain about that they were (no surprise)
    >> COMPLETELY inflexible. CSR's, MANAGERS, right up the line and they
    >> basically told me to screw. Fine, I said, I'll wait out the contract
    >> since I don't want to pay $300 early termination.
    >>
    >> So now that the bill is paid off, how about reducing our plan? Well
    >> sure we can do that, but only down to $60 per month.
    >> All I wanted was to drop my service down to something reasonable; $20
    >> per month in case I needed to make an emergency call.
    >> I ask about emergency service plans...
    >> NOPE. Can't do that.
    >>
    >> NO FLEXIBILITY = PISS-POOR CUSTOMER SATISFACTION
    >>
    >> If anyone in this area is even considering going with SPRINT, let me
    >> encourage you not to. My sterling service experience with this
    >> "company" should convince anyone to just NOT.
    >> They are the worst kind of company to deal with.
    >>
    >> I also found out today that my work also went with them for our
    >> wireless service and they tell me they completely agree. Absolutely
    >> awful to deal with.
    >>
    >> I got better customer service with Virgin Mobile.
    >> I got better customer service with CellOne, before Cingular took over.
    >> I even got better service from Verizon, but that was a long time ago.
    >>
    >> I feel violated dealing with SPRINT and frankly I'll take the hit to
    >> get out of the contact. I will NEVER, EVER do business with SPRINT
    >> again.
    >>
    >> <RANT OFF>
    >>
    >> Thanks, I needed that.
    >> B
    >>
    >> Bruno
    >> <email spoofed; just remove the spam in the address>

    >
    >
    >






  7. #7
    Mij Adyaw
    Guest

    Re: (RANT) Why Sprint sucks

    No. They do not have any training and do not even know what an Interstate
    Highway is.

    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]
    > On Thu, 28 Jul 2005 19:10:35 -0700, "Mij Adyaw" <[email protected]>
    > wrote:
    >
    >>Sprint Customer Service is usually very good provided that you do not get
    >>a
    >>customer service rep that is located in India. I had a bad experience with
    >>a
    >>rep that was located in India.

    >
    > Surely there must be at least ONE good CSR in India. :-)
    >
    > --
    > Paul Miner






  8. #8
    Steve Sobol
    Guest

    Re: (RANT) Why Sprint sucks

    Mij Adyaw wrote:
    > Sprint Customer Service is usually very good provided that you do not get a
    > customer service rep that is located in India. I had a bad experience with a
    > rep that was located in India.


    I agree 100%. My aggravation stems (ok, stemmed) from the fact that *all* of
    the frontline CSRs seem to be offshore now.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  9. #9
    Steve Sobol
    Guest

    Re: (RANT) Why Sprint sucks

    Paul Miner wrote:

    > Surely there must be at least ONE good CSR in India. :-)


    I couldn't find one. I was lucky to find one that listened to what I had to say.


    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  10. #10
    Notan
    Guest

    Re: (RANT) Why Sprint sucks

    Steve Sobol wrote:
    >
    > Paul Miner wrote:
    >
    > > Surely there must be at least ONE good CSR in India. :-)

    >
    > I couldn't find one. I was lucky to find one that listened to what I had to say.


    Sorry to burst your buuble, Steve, but, over the phone,
    it's probably impossible to tell the difference between
    listening intently and not listening at all.

    It may have, in fact, been the latter! <g>

    Notan



  11. #11
    Steve Sobol
    Guest

    Re: (RANT) Why Sprint sucks

    Notan wrote:
    > Steve Sobol wrote:
    >
    >>Paul Miner wrote:
    >>
    >>
    >>>Surely there must be at least ONE good CSR in India. :-)

    >>
    >>I couldn't find one. I was lucky to find one that listened to what I had to say.

    >
    >
    > Sorry to burst your buuble, Steve, but, over the phone,
    > it's probably impossible to tell the difference between
    > listening intently and not listening at all.


    No, it's not. Not in all cases, anyhow. I agree that it is impossible in
    many cases, but when the CSR answers a question that is completely DIFFERENT
    from the one you actually asked, you *know* he or she is not listening.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  12. #12
    Notan
    Guest

    Re: (RANT) Why Sprint sucks

    Steve Sobol wrote:
    >
    > Notan wrote:
    > > Steve Sobol wrote:
    > >
    > >>Paul Miner wrote:
    > >>
    > >>
    > >>>Surely there must be at least ONE good CSR in India. :-)
    > >>
    > >>I couldn't find one. I was lucky to find one that listened to what I had to say.

    > >
    > >
    > > Sorry to burst your buuble, Steve, but, over the phone,
    > > it's probably impossible to tell the difference between
    > > listening intently and not listening at all.

    >
    > No, it's not. Not in all cases, anyhow. I agree that it is impossible in
    > many cases, but when the CSR answers a question that is completely DIFFERENT
    > from the one you actually asked, you *know* he or she is not listening.


    Even when they're listening, they're sometimes not listening...

    I got a call, yesterday, from a CS Rep from my local phone company...

    "Good afternoon, sir. I'm just calling to thank you for being a
    <Phone Company> customer. How has your service been?"

    I answered with, "To tell you the truth, I've had nothing but problems.
    Service problems, billing problems. You name the problem, I've had it."

    To which she responded with, "Other than the problems, how has your
    service been?"

    I had to laugh!

    And hang up.

    Notan



  13. #13
    Steve Sobol
    Guest

    Re: (RANT) Why Sprint sucks

    Notan wrote:

    > I got a call, yesterday, from a CS Rep from my local phone company...
    >
    > "Good afternoon, sir. I'm just calling to thank you for being a
    > <Phone Company> customer. How has your service been?"
    >
    > I answered with, "To tell you the truth, I've had nothing but problems.
    > Service problems, billing problems. You name the problem, I've had it."
    >
    > To which she responded with, "Other than the problems, how has your
    > service been?"


    What an idiot.



    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  14. #14
    Notan
    Guest

    Re: (RANT) Why Sprint sucks

    Steve Sobol wrote:
    >
    > Notan wrote:
    >
    > > I got a call, yesterday, from a CS Rep from my local phone company...
    > >
    > > "Good afternoon, sir. I'm just calling to thank you for being a
    > > <Phone Company> customer. How has your service been?"
    > >
    > > I answered with, "To tell you the truth, I've had nothing but problems.
    > > Service problems, billing problems. You name the problem, I've had it."
    > >
    > > To which she responded with, "Other than the problems, how has your
    > > service been?"

    >
    > What an idiot.
    >
    >


    My point, exactly! <g>

    Notan



  15. #15
    Scooterflex
    Guest

    Re: (RANT) Why Sprint sucks

    I think that's what happened to me. I noticed an accent on a all of them and
    in fact the last one when I demanded speaking to a manager she had sopunded
    like the stereotypical cross-dresser. lol

    "Mij Adyaw" <[email protected]> wrote in message
    news:[email protected]
    > Sprint Customer Service is usually very good provided that you do not get

    a
    > customer service rep that is located in India. I had a bad experience with

    a
    > rep that was located in India.
    >
    >
    > "stevie" <[email protected]> wrote in message news:[email protected]
    > > some months ago i read that Sprint had contracted with IBM to improve
    > > their
    > > customer service.
    > >
    > > this was a while back. i guess it didn't work out with IBM.
    > > "Scooterflex" <[email protected]> wrote in message
    > > news:[email protected]
    > > You know, I had a poor experience with Sprint about two weeks ago. I
    > > noticed
    > > on my bill they started charging me for Vision but I already have the
    > > Business Connection on there. I have a Samsung i500 so I can't take
    > > advantage of ANY of the features of Vision other than Internet access so
    > > Business Connection makes more sense for me. I called FIVE times, the
    > > first
    > > four I was hung up on after explaining my situation. The reps told me

    that
    > > I
    > > would be charged and I would be due a refund. When I told them this was
    > > unacceptable because I'm on a limited income they hung up on me. The

    fifth
    > > time I asked to speak to a manager. The rep insisted I tell her what

    this
    > > was about and I told her I called four other times and was hung up on.

    So,
    > > she said she was sorry that happened and offered to help me with my
    > > original
    > > issue. Again, unacceptable. I told her I wanted to speak to a manager.

    We
    > > went back and forth on this for about five minutes. I told her the fact

    I
    > > was hung up on four times should be reason enough for me to get a

    manager
    > > on
    > > the phone and my original issue was no longer the main reason for this
    > > call.
    > > By this time I was very agitated and that's hard to do. I finally got a
    > > manager and she said she would investigate AND reprimand those CSRs I
    > > spoke
    > > to earlier and she even took care of my original issue to my

    satisfaction.
    > > She immediately refunded the extra $15 charge so it would never appear

    on
    > > my
    > > bill. From what I can gather this is almost unheard of.
    > >
    > > Mostly I'm very happy with Sprint but this was an example of their
    > > customer
    > > service going very down hill.
    > >
    > > "Bruno" <brunoSPAMskibaSPAMatHOTspamMAILdotcom> wrote in message
    > > news:[email protected]
    > >> If you're happy with you're Sprint service in you're area, more power
    > >> to you! This isn't a personal attack on you so don't get bent out of
    > >> shape; I'm telling you right upfront that this is a rant.
    > >> I just feel that I need to vent about MY experiences with this
    > >> "company."
    > >>
    > >> <RANT ON>
    > >> First off, I was okay with SPRINT's voice service for a while and was
    > >> able to connect when other carriers I've had couldn't. Dunno if it's
    > >> the network or the location/proximity to the tower but I was able to
    > >> connect at home better than any other carrier so far.
    > >>
    > >> SPRINT's phone service has been worsening steadily in the area I work
    > >> (NH - Seacoast.) My wife and I have unlimited mobile to mobile.
    > >> It works nice when it works but I'll be damned if I can get a
    > >> connection most of the time. It seems like they just don't have the
    > >> capacity in the area for the number of subscribers they have so you're
    > >> forced to redial ad-nauseum until you can get a "slot".
    > >> No thanks.
    > >>
    > >> Add in the piss-poor customer service, the complete run-around with
    > >> technicians, even level-2 technicians I've spoken to were no help.
    > >>
    > >> I mean come on! These people are the "face" of you're company for
    > >> chrissake. They represent your company to your customers. They are
    > >> the first line of contact if your customer has a problem. So I think
    > >> it's pretty telling as to what importance SPRINT puts on customer
    > >> service by the attitude of it's representatives.
    > >> Yes, I know they get thrown in the trenches with minimal training.
    > >> Yes, I know there is a staggeringly high turn-around at their call
    > >> centers.
    > >> What difference does that make with regard to the customer's
    > >> experience? I'm supposed to be understanding now?
    > >> I'm supposed to feel bad that you don't know how to do your job.
    > >> Come on!
    > >> It doesn't change the fact that my "service experience" was
    > >> deplorable. It explains it. But does it help me as a customer?
    > >> NOT ONE BIT.
    > >>
    > >> Don't even get me started on their billing/finance department! I was
    > >> in the hospital undergoing surgery on my spine in March with a 2-month
    > >> recovery period. I was a little pre-occupied with that and when I was
    > >> able to concentrate on my bills, Sprint's overage charges were
    > >> astronomical! $500+ in overages alone. Yeah, dumbass, you should
    > >> have paid more attention to the bill, I hear you say! Sorry, I had
    > >> other plans, like trying to walk again.
    > >>
    > >> Then when my wife spoke to a CSR they sold her on an upgraded plan and
    > >> told her they would prorate the overages. HAH!!!
    > >> They upgraded the plan alright but the overages stayed on the bill.
    > >>
    > >> When I called back to complain about that they were (no surprise)
    > >> COMPLETELY inflexible. CSR's, MANAGERS, right up the line and they
    > >> basically told me to screw. Fine, I said, I'll wait out the contract
    > >> since I don't want to pay $300 early termination.
    > >>
    > >> So now that the bill is paid off, how about reducing our plan? Well
    > >> sure we can do that, but only down to $60 per month.
    > >> All I wanted was to drop my service down to something reasonable; $20
    > >> per month in case I needed to make an emergency call.
    > >> I ask about emergency service plans...
    > >> NOPE. Can't do that.
    > >>
    > >> NO FLEXIBILITY = PISS-POOR CUSTOMER SATISFACTION
    > >>
    > >> If anyone in this area is even considering going with SPRINT, let me
    > >> encourage you not to. My sterling service experience with this
    > >> "company" should convince anyone to just NOT.
    > >> They are the worst kind of company to deal with.
    > >>
    > >> I also found out today that my work also went with them for our
    > >> wireless service and they tell me they completely agree. Absolutely
    > >> awful to deal with.
    > >>
    > >> I got better customer service with Virgin Mobile.
    > >> I got better customer service with CellOne, before Cingular took over.
    > >> I even got better service from Verizon, but that was a long time ago.
    > >>
    > >> I feel violated dealing with SPRINT and frankly I'll take the hit to
    > >> get out of the contact. I will NEVER, EVER do business with SPRINT
    > >> again.
    > >>
    > >> <RANT OFF>
    > >>
    > >> Thanks, I needed that.
    > >> B
    > >>
    > >> Bruno
    > >> <email spoofed; just remove the spam in the address>

    > >
    > >
    > >

    >
    >






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