SprintPCS Addresses and Phone Numbers

Despite what CSRs say, there are some real numbers and addresses to
some real people in SprintPCS. Here are some that I've gleaned through
various issues resulting from customer service incompetence:

>From Sprint letterhead:
Nancy L. Shelledy
Vice President, Law-Litigation
6450 Sprint Parkway
Overland Park, KS 66251
Telephone: 913-315-9913
Facsimile: 913-523-9841

Executive Services (a group that approaches real customer service):
Telephone: 866-866-7496 (ask for Executive Services; call these folks
when regular customer service doesn't work, which is most of the time)
Fax: 866-347-8988 or 817-215-3118 (I think, but am not sure, they go to
the same place).

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Anne,

I have four Sanyo PM-8200's. In June, two of the four phones developed the
problem you described. Although I have called Sprint a number of times,
even the Vision representatives were unable to solve the problem.

I have the Sprint Vision package. Internet access is still available. 100
included SMS messages are still there. But on two of the four phones I can
no longer download games, ringers, screen savers, and applications. The
option to select these four has also disappeared from the phones' associated
web page Sprint provides.

Unfortunately, I have no solution to offer since my calls to the Sprint
customer service have been dead-ends. I am hoping you will have better
luck!

Rick