Billing snafus with my account

"News Reader" <[email protected]> wrote in message
news[email protected]...
> Last week I discovered I could no longer download ringtones or screen
> savers from SprintPCS. I called *2 and after describing my problem was
> sent to 866-818-1858 (Vision Tech Support).

Anne- The same thing is happening with my phone. Ringers, games, etc., are
suddenly gone. Previously downloaded content is still available--- I just
can't download anything new. When I try to download, I get a message: LOGIN
ERROR
Application error. We regret this inconvenience. Please try again later.

Ringer and game choices have also disappeared from the web site.

I have the Vision package. Other stuff is still fine--- Internet still
available. And the Sprint web site is accessible, but content items are
gone.

---

› See More: Billing snafus with my account

In article <yihLe.1341$A%[email protected]>, [email protected]
says...
> Anne- The same thing is happening with my phone. Ringers, games, etc., are
> suddenly gone. Previously downloaded content is still available--- I just
> can't download anything new. When I try to download, I get a message: LOGIN
> ERROR
> Application error. We regret this inconvenience. Please try again later.
>
> Ringer and game choices have also disappeared from the web site.
>
> I have the Vision package. Other stuff is still fine--- Internet still
> available. And the Sprint web site is accessible, but content items are
> gone.
>

Then Sprint is likely having some kind of problem with Content Manager.
Or, to be more precise, the server that controls it.

If more than one person is experiencing the same problem, it's
exponentially less and less likely that it's a user or phone problem.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

As many people have noticed by now the Vision web site has been
unavailable for over 24 hours. Yesterday there was a message saying
they'd be back this morning, but it's getting late and they're still
down. Sounds like they must have hit some unexpected snags.

RCR's symptoms are exactly what I've been experiencing. My phone was
re-provisioned yesterday but the Vision web site hasn't come back online
since then, so I haven't had the chance to check to see whether this
fixed it.

I wonder what RCR's account and mine have in common? Any Sprint folks
here who can tell us what's going on with these site upgrades that are
taking longer than predicted?

-Anne

O/Siris wrote:
> In article <yihLe.1341$A%[email protected]>, [email protected]
> says...
>
>>Anne- The same thing is happening with my phone. Ringers, games, etc., are
>>suddenly gone. Previously downloaded content is still available--- I just
>>can't download anything new. When I try to download, I get a message: LOGIN
>>ERROR
>>Application error. We regret this inconvenience. Please try again later.
>>
>>Ringer and game choices have also disappeared from the web site.
>>
>>I have the Vision package. Other stuff is still fine--- Internet still
>>available. And the Sprint web site is accessible, but content items are
>>gone.
>>
>
>
> Then Sprint is likely having some kind of problem with Content Manager.
> Or, to be more precise, the server that controls it.
>
> If more than one person is experiencing the same problem, it's
> exponentially less and less likely that it's a user or phone problem.
>

Anne,

Any improvement now that the web has returned?

The Sprint site is now available again, but my phone is still absent the
content manager--- ringers, screensavers, games, etc. I can not download.

If your phone has returned to normal, then there is hope. Mine has been a
mess for over a month. If your phone is back to normal, please drop a note
as to what you think fixed it. I can use your insights when I call in to to
try to get my phone fixed. If your phone is still a mess--- well, you're
not alone.

RCR

The Sprint Vision web site came back up today. However I cannot download
ringers or screen savers from Sprint. Yes, still. However, the error
message changed slightly and there's a new little icon that looks like a
key below the error text. I am losing hope. I wonder if they would
consider temporarily moving my ESN to another phone to see if that fixes
the problem.

I'm using a Sanyo VM-4500, what are you using?

Anne



RCR wrote:
> Anne,
>
> Any improvement now that the web has returned?
>
> The Sprint site is now available again, but my phone is still absent the
> content manager--- ringers, screensavers, games, etc. I can not download.
>
> If your phone has returned to normal, then there is hope. Mine has been a
> mess for over a month. If your phone is back to normal, please drop a note
> as to what you think fixed it. I can use your insights when I call in to to
> try to get my phone fixed. If your phone is still a mess--- well, you're
> not alone.
>
> RCR
>
>
>

Anne,
I am using a Sanyo PM-8200. Since you are also a Sanyo user, I wonder if
this problem is brand-related. I have made many calls to Sprint regarding
this problem, and still the phone remains unfixed. I haven't given up---
I'll probably give them another call in a few days and hope to hit on
someone who knows how to deal with this problem.

If (big "if") I am able to solve the problem through their customer service,
I will be certain to post whatever I learn about what the fix was here.

By the way, I am now getting the little graphic too. Maybe they're taunting
us by glamorizing the error page we receive. What if we promise to buy much
more content than we used to?

Good luck with your phone.
--RCR


"News Reader" <[email protected]> wrote in message
news:[email protected]...
> The Sprint Vision web site came back up today. However I cannot download
> ringers or screen savers from Sprint. Yes, still. However, the error
> message changed slightly and there's a new little icon that looks like a
> key below the error text. I am losing hope. I wonder if they would
> consider temporarily moving my ESN to another phone to see if that fixes
> the problem.
>
> I'm using a Sanyo VM-4500, what are you using?
>
> Anne