Results 1 to 12 of 12
  1. #1
    John Bartley K7AAY telcom admin, Portland OR
    Guest
    Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    did not enter a password; yet, after boot, one is demanded, and without it, the
    PalmPhone is not usable. This is his third PalmPhone, and he's not a dunce, so
    I don't think he's fibbing.

    Tried all the customary defaults, no joy.

    Hard reset takes it into the digitizer recalibration, and then back to the
    password. Soft reset in the middle of the recalibration does not help. Firm
    reset does not help.

    An hour at the Sprint store with a tech I know to be well read on Palms resulted
    in no resolution. They referred me to Samsung, who wants $65 and a two week
    trip to the repair center in San Tone.

    If anyone here has an alternative solution, I surely would appreciate it.

    Thank you kindly.



    --
    John Bartley K7AAY Telecomms Admin, PDX, OR, USA kiloseven.blogspot.com
    "Do not try to do too much with your own hands. Better the Arabs do it tolerably than that you do it perfectly. It is their war, and you are to help them, not to win it for them." - T. E. Lawrence
    rm -rf /bin/laden && newfs -m 99 /dev/iraq



    See More: Help needed: Samsung SPH-i500 mystery password, can't clear




  2. #2
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>,
    [email protected] says...
    > Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    > did not enter a password; yet, after boot, one is demanded, and without it, the
    > PalmPhone is not usable. This is his third PalmPhone, and he's not a dunce, so
    > I don't think he's fibbing.
    >
    > Tried all the customary defaults, no joy.
    >


    I'm weak on Palms, but I'll take a shot at it, if you haven't accepted
    Samsung "offer".

    What, exactly, does the prompt screen say that is asking for a password?
    And does it appear to indicate the number of characters?

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  3. #3
    John Bartley K7AAY telcom admin, Portland OR
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    [email protected] opened with ...
    >> Previous user of this Samsung SPH-i500 PalmPhone swears up
    >> down and sideways he did not enter a password; yet, after boot,
    >> one is demanded, and without it, the PalmPhone is not usable.
    >> This is his third PalmPhone, and he's not a dunce, so
    >> I don't think he's fibbing.
    >> Tried all the customary defaults, no joy.

    Those were, BTW, 1111 1234 2222 3333 4444 5555 6666 7777 8888 9999 0000 and the
    last four digits of the EIN of the accountholder.

    On Sun, 14 Aug 2005 16:57:10 -0500, =?ISO-8859-15?Q?O/Siris?= <[email protected]y.cm>
    wrote:


    >I'm weak on Palms, but I'll take a shot at it, if you haven't accepted
    >Samsung "offer".


    That'll be the sunny Friday.

    >What, exactly, does the prompt screen say that is asking for a password? =


    System Lockout

    (a picture of a padlock)

    Enter password to access this handheld computer:

    >And does it appear to indicate the number of characters?


    (the line is 32 charachters long).
    --
    John Bartley K7AAY USBC/DO PDX OR USA
    "This is a carburetor," Hank tells his son. "Take it apart, put it back together; repeat until you're normal." - KOTH



  4. #4
    O/Siris
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>,
    [email protected] says...
    > Those were, BTW, 1111 1234 2222 3333 4444 5555 6666 7777 8888 9999 0000 and the
    > last four digits of the EIN of the accountholder.
    >

    There is *1* other default that has been known to pop up (although more
    so for "regular" phones and their lock codes. The last 4 of the owner's
    Social Security #. Maybe you can have your friend try to enter that (I
    know I wouldn't give the digits to anyone)?

    I'm curious if you've taken it to a Service Center and had them reflash
    the firmware on it. Even if you have, I'm not sure that this affects
    the Palm side (which is, I suspect, where this is originating).

    Let me know if either works (or worked, if you already did it).

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  5. #5
    Daniel Tso
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>, [email protected] (John Bartley K7AAY telcom admin, Portland OR) wrote:
    >Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    >did not enter a password; yet, after boot, one is demanded, and without it, the
    >PalmPhone is not usable.
    >Hard reset takes it into the digitizer recalibration, and then back to the
    >password. Soft reset in the middle of the recalibration does not help. Firm
    >reset does not help.


    Will the phone engage in Hotsync ?
    I had thought that the way that the lock works would be removed upon a
    real Hard Reset. Are you sure you're doing a total hard reset ?

    Is the phone at XG23 firmware ? If not, you could get it burned to that, which
    might help...

    If you succeed in getting into PalmOS, the lock is controlled by the
    "Security" app.

    will dig around and see what I can find...



  6. #6
    John Bartley K7AAY telcom admin, Portland OR
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear


    >In article <[email protected]>,=20
    >[email protected] replied...
    >> Those were, BTW,
    >> 1111 1234 2222 3333 4444 5555 6666 7777 8888 9999 0000
    >> and the last four digits of the EIN of the account holder.


    On Wed, 17 Aug 2005 01:31:59 -5, O/Siris <r[email protected]st.nt> wrote back:

    >There is *1* other default that has been known to pop up (although more
    >so for "regular" phones and their lock codes. The last 4 of the owner's
    >Social Security #. Maybe you can have your friend try to enter that (I
    >know I wouldn't give the digits to anyone)?



    This was a business phone. The EIN last-four (op cit.) were tried. No joy.

    >I'm curious if you've taken it to a Service Center and had them reflash
    >the firmware on it. Even if you have, I'm not sure that this affects
    >the Palm side (which is, I suspect, where this is originating).


    No joy. A tech who knew his Palmware tried. (Portland is knee deep in PalmOS
    gurus and therefore, I have absorbed a thing or two. I quizzed him, and he was
    no dummy.)

    >Let me know if either works (or worked, if you already did it).


    He tried. No joy.

    --
    John Bartley K7AAY USBC/DO PDX OR USA
    "This is a carburetor," Hank tells his son. "Take it apart, put it back together; repeat until you're normal." - KOTH



  7. #7
    John Bartley K7AAY telcom admin, Portland OR
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    > [email protected] (John Bartley K7AAY telcom admin, Portland OR) wrote:
    >>Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    >>did not enter a password; yet, after boot, one is demanded, and without it, the
    >>PalmPhone is not usable.
    >>Hard reset takes it into the digitizer recalibration, and then back to the
    >>password. Soft reset in the middle of the recalibration does not help. Firm
    >>reset does not help.


    On Wed, 17 Aug 2005 16:19:59 GMT, [email protected] (Daniel Tso) wrote:

    >Will the phone engage in Hotsync ?


    No. Can't get to the PalmOS HotSync app to initiate it from the -i500.

    Pressing the sync button on the cradle at various points in the boot process
    either results in
    a) nothing, or
    b) a beep from the
    >I had thought that the way that the lock works would be removed upon a
    >real Hard Reset. Are you sure you're doing a total hard reset ?


    Touchscreen recalibration is forced after a hard reset in PalmOS. I do a hard
    reset, I get forced into Digitizer recal, then it goes to the Security Lock app.
    Sounds like a hard reset to me, esp. since I followed the instructions in the
    manual for the -i500.

    http://www.samsungtelecom.com/pdf/i500.pdf

    >Is the phone at XG23 firmware ?


    DamnifIknow. How can you tell if you can't get into PalmOS?

    > If not, you could get it burned to that, which might help...


    Tech at Sprint Service Center tried. No joy.

    >If you succeed in getting into PalmOS, the lock is controlled by the
    >"Security" app.
    >
    >will dig around and see what I can find...


    Thank you.


    --
    John Bartley K7AAY USBC/DO PDX OR USA
    "This is a carburetor," Hank tells his son. "Take it apart, put it back together; repeat until you're normal." - KOTH



  8. #8
    Jeffrey Kaplan
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    It is alleged that John Bartley K7AAY telcom admin, Portland OR
    claimed:

    > Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    > did not enter a password; yet, after boot, one is demanded, and without it, the
    > PalmPhone is not usable. This is his third PalmPhone, and he's not a dunce, so
    > I don't think he's fibbing.
    >
    > Tried all the customary defaults, no joy.


    Sounds like it may be a phone lockout, rather than a Palm lockout. Have
    you called your cellular provider about a lock code, or having them do
    a phone-reset, as opposed to just a Palm reset?

    --
    Jeffrey Kaplan www.gordol.org
    The from userid is killfiled Send personal mail to gordol

    "Zathras does not want to die, but if it is the only way, then Zathras
    dies. It is +life+." (Zathras, B5 "Babylon Squared")



  9. #9
    John Bartley K7AAY telcom admin, Portland OR
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    >It is alleged that John Bartley K7AAY telcom admin, Portland OR
    >claimed:
    >
    >> Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways he
    >> did not enter a password; yet, after boot, one is demanded, and without it, the
    >> PalmPhone is not usable. This is his third PalmPhone, and he's not a dunce, so
    >> I don't think he's fibbing.
    >>
    >> Tried all the customary defaults, no joy.


    On Wed, 17 Aug 2005 15:40:11 -0400, Jeffrey Kaplan <[email protected]> wrote:

    >Sounds like it may be a phone lockout, rather than a Palm lockout. Have
    >you called your cellular provider about a lock code, or having them do
    >a phone-reset, as opposed to just a Palm reset?



    Back up up the thread, I'd noted:

    An hour at the Sprint store with a tech I know to be well read on Palms resulted
    in no resolution. They referred me to Samsung, who wants $65 and a two week
    trip to the repair center in San Tone.

    Right now, the next step is an appeal to Garabaldi's patron saint.


    --
    John Bartley K7AAY USBC/DO PDX OR USA
    "This is a carburetor," Hank tells his son. "Take it apart, put it back together; repeat until you're normal." - KOTH



  10. #10
    Daniel Tso
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>, [email protected] (John Bartley K7AAY telcom admin, Portland OR) wrote:
    >
    >>Is the phone at XG23 firmware ?

    >
    >DamnifIknow. How can you tell if you can't get into PalmOS?
    >


    Hit ##786 <OK> on the i500 keypad.

    A screen should be displayed, with various status information, including

    something that looks like S: XG23 or S: WF19 in the lower center.

    XG23 is the latest firmware for the i500.



  11. #11
    Daniel Tso
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>, [email protected] (John Bartley K7AAY telcom admin, Portland OR) wrote:
    >> [email protected] (John Bartley K7AAY telcom admin, Portland OR) wrote:
    >>>Previous user of this Samsung SPH-i500 PalmPhone swears up down and sideways

    > he
    >>>did not enter a password; yet, after boot, one is demanded, and without it,

    > the
    >>>PalmPhone is not usable.


    Can you at least get into the Palm side by hitting the i500 button on the
    right side (topmost) ?



  12. #12
    O/Siris
    Guest

    Re: Help needed: Samsung SPH-i500 mystery password, can't clear

    In article <[email protected]>,
    [email protected] says...
    > Back up up the thread, I'd noted:
    >


    I had to try a recap. It's how I get myself "into the middle" of things
    that have already been tried. All I've got, based on this:

    > Hard reset takes it into the digitizer recalibration, and then back to the
    > password. Soft reset in the middle of the recalibration does not help. Firm
    > reset does not help.
    >



    Is an article in the Samsung support site that states:

    Q: My I500 Reset Because I Was Unable To Charge It. I'm Trying To
    Connect With My PC And Synchronize My Data From My Desktop To My Phone,
    But Its Asking For A Password. What Should I Use?

    A: The password for synchronization of your i500 (unless changed) should
    be the last 4 digits of your cellular phone number. It should only be
    necessary to enter this password one time after that phone has been
    reset. If this password has been changed since the phone was activated,
    Samsung will not be able to obtain it for you; however, the password can
    be reset. (NOTE: Before trying the following procedure please make
    certain that you have tried all of the possibilities. Have tried 1234,
    0000 or the last for digits of your mobile number. If you have and still
    have had no success then proceed with the following instructions.)
    From the Launcher go to the Security icon and click it. Now click the
    Password box. It should say "Assigned." The box that comes up will have
    a button labeled, "Lost Password." Click on it.
    *****WARNING*****
    This will cause you to lose any records that you have marked as private
    records.
    Click yes to proceed. You may now select a new password.

    That does, of course, presume you can even get to the launcher screen.
    And if you do, then it should be the last four of your friend's phone
    number. And, honestly, this is what I thought you meant when you said
    EIN.

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  • Phones Discussed Above

    Samsung SPH-I500 More Samsung SPH-I500 topics Samsung Forum Reviews
  • Similar Threads

    1. alt.cellular.sprintpcs
    2. Samsung
    3. alt.cellular.sprintpcs
    4. alt.cellular.sprintpcs
    5. alt.cellular.sprintpcs