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  1. #16
    Bob Smith
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?


    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]...
    > Jack Zwick wrote:
    >
    > > What is, you're full of ****e, Alex?

    >
    > No, YOU are, Mr. I'm-Never-Posting-To-Alt-Cellular-Sprintpcs-Again.


    Amazing that ole Phillipe just can't keep his word ... isn't it?

    Bob





    See More: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?




  2. #17
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    In article <[email protected]>,
    [email protected]lid says...
    > Rob, you may have moved on, but you still speak from a perspective of
    > knowledge and experience that few can match. Nothing to be embarrassed
    > about. :-)
    >


    Wow, Paul. Thanks. I just don't understand why that is. I was only
    there 18 months. And I really don't think I did anything all that hard
    in finding out what I know.

    However unusual that might in fact, be though, I appreciate the
    compliment *very* much.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  3. #18
    =?ISO-8859-15?Q?O/Siris?=
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    In article <[email protected]>,
    [email protected] says...
    > Even better!! Sqeaky wheels get grease (unless you are one of those
    > who enjoys a good wheel bearing freeze-up at 70 MPH).
    >


    But you get such pretty fireworks that way <g>.

    It also occurs to me that if it's an infrastructure thing (I.e. a RBOC
    T-1 line or fiber trunk cut), there's not much Sprint can do about it.
    Here in Illinois, SBC fixes the line when they fix. Period.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  4. #19
    Veronica
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    On 6 Sep 2005 00:39:12 -0700, [email protected] wrote:

    >
    >Veronica wrote:
    >> An area traveled by literally 40,000 - 50,000cars a week (as per the
    >> LA Dept of Transportation count) - over Laurel Canyon, between Sunset
    >> Blvd. And Ventura Blvd. In Los Angeles.
    >> The fact of very good/nearly unique Sprint reception at the base of
    >> the Sunset side and then through the canyon, is the reason we, and
    >> others we know, originally switched to Sprint (from Nextel and AT&T,
    >> etc.
    >> Until this past week one cold maintain the reception, with a Sanyo
    >> 4700 and Sanyo 4920, etc.. all the phones worked without hitch over
    >> this landscape.
    >> Presently, a short distance from Ventura Blvd., going south, the
    >> signal/ reception gets sharply, then picked up spottily, and then
    >> dropped and then after a pause, "Digital Roaming" shows up on the
    >> phone with the suggestion for approval to use Digital Roaming.
    >> (notably the reverse does not seem to happen when one goes in the
    >> other direction north)
    >>
    >> Might this be a function of the Nextel merger ? I doubt it. A Tower
    >> going down or being disallowed in the residential neighborhood ? This
    >> is an extremely valuable and important area of Los Angeles, and the
    >> reason that many folks I know switched to Sprint - so that they could
    >> continue their calls uninterrupted on the way home or to work.
    >> It amazes me that Sprint would let this area lapse or decide to
    >> discontinue Sprint PCS coverage there. As it is enough to make many
    >> users switch to other carriers.
    >> Is there any explanation that anyone here could fathom ?

    >
    >
    >I can tell you that it has absolutely nothing to do with the Nextel
    >merger. Both companies run different technologies and frequencies and
    >so they are not trying to combine the two together in any way.
    >
    >It is most likely a cell site went down. The cell sites along Laurel
    >Canyon are microcells attached to power poles. I've seen them before.
    >There could be problems with the T1's or some other type of hardware
    >failure. Sprint most likely knows about it since it would show up at
    >the NOC in Burbank as a red flag on their screen but it could take a
    >little time to fix. Usually these outages won't last for longer than a
    >couple of days though. There's a slim chance that their permit for the
    >cell site expired and the city won't renew it. But that's unlikely.


    Thanks all, I add this to a light thread line that has not evolved
    into arguments....

    The PCS outage condition continues today, Wednesday, September 07,
    2005. I did finally reach someone at Sprint and was informed that the
    area (between Lookout Mountain Road north almost to Ventura Blvd.) is
    a "heavy/intense usage area" (as in cell phone usage). And that the
    Nextel inclusion is a possible or likely reason that what was, for
    years, a Sprint PCS "gold medal" road, is now reduced to Analog and
    Digital roaming. Except at the base of the road on the city side,
    north and south.

    Again, this is the second most trafficked route through/over the hill
    from LA to the San Fernando Valley, where one finds Studio City, etc.
    Per the Dept of Transportation - over 50,000 cars per month.

    He was friendly, but could not start to predict a resolution on a time
    basis.

    I can see that Digital Roaming is available on part of that stretch of
    road. But that leads me to wonder to which carrier the roaming would
    switch to. Presumably Verison. Which leads me to further wonder how it
    is that Verison presumably has service but Sprint does not. He said
    that 300,000 new Nextel users are now utilizing Sprint towers.
    Presumably the 300,000 number is a national number. Also in that my
    group/company had to switch from Nextel in order to have cell phone
    access on this main artery in the year 2001. And that if Nextel users
    had not gained the ability to use cell service on this main artery,
    since then, that they would obviously not be now using the Sprint
    towers.

    Ooooppsss. Then again, perhaps that is exactly what is happening. All
    those Nextel users in LA now find that they can jump on the Sprint
    towers along this very busy road and the word is out and they are
    using their Nextel phones on this road and thus overloading the Sprint
    towers and PCS service basically crashes on this heavily trafficked
    artery.

    The Microcell element is interesting. I did not know about that, and
    it makes sense. It also makes sense that these microcell units could
    get more easily overloaded with new users, if the Rep is to be assumed
    to be correct. Late last night I used voicemail up and down the road,
    and the connection did not cut out. Thus I assumed it was resolved.
    Today, total disaster. And thanks Bob, I did also send off an email as
    per your link.

    To have ones ongoing calls killed at a relatively important points in
    the conversation and not be able to get the person back on the phone
    for 10-20 minutes, is indeed frustrating.

    Veronica.




  5. #20
    Mij Adyaw
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    Nextel users cannot use Sprint towers. Sprint towers use CDMA protocol
    whereas Nextel towers use IDEN. The two protocols are not compatible.

    "Veronica" <Veronica4-no [email protected]> wrote in message
    news:[email protected]...
    > On 6 Sep 2005 00:39:12 -0700, [email protected] wrote:
    >
    >>
    >>Veronica wrote:
    >>> An area traveled by literally 40,000 - 50,000cars a week (as per the
    >>> LA Dept of Transportation count) - over Laurel Canyon, between Sunset
    >>> Blvd. And Ventura Blvd. In Los Angeles.
    >>> The fact of very good/nearly unique Sprint reception at the base of
    >>> the Sunset side and then through the canyon, is the reason we, and
    >>> others we know, originally switched to Sprint (from Nextel and AT&T,
    >>> etc.
    >>> Until this past week one cold maintain the reception, with a Sanyo
    >>> 4700 and Sanyo 4920, etc.. all the phones worked without hitch over
    >>> this landscape.
    >>> Presently, a short distance from Ventura Blvd., going south, the
    >>> signal/ reception gets sharply, then picked up spottily, and then
    >>> dropped and then after a pause, "Digital Roaming" shows up on the
    >>> phone with the suggestion for approval to use Digital Roaming.
    >>> (notably the reverse does not seem to happen when one goes in the
    >>> other direction north)
    >>>
    >>> Might this be a function of the Nextel merger ? I doubt it. A Tower
    >>> going down or being disallowed in the residential neighborhood ? This
    >>> is an extremely valuable and important area of Los Angeles, and the
    >>> reason that many folks I know switched to Sprint - so that they could
    >>> continue their calls uninterrupted on the way home or to work.
    >>> It amazes me that Sprint would let this area lapse or decide to
    >>> discontinue Sprint PCS coverage there. As it is enough to make many
    >>> users switch to other carriers.
    >>> Is there any explanation that anyone here could fathom ?

    >>
    >>
    >>I can tell you that it has absolutely nothing to do with the Nextel
    >>merger. Both companies run different technologies and frequencies and
    >>so they are not trying to combine the two together in any way.
    >>
    >>It is most likely a cell site went down. The cell sites along Laurel
    >>Canyon are microcells attached to power poles. I've seen them before.
    >>There could be problems with the T1's or some other type of hardware
    >>failure. Sprint most likely knows about it since it would show up at
    >>the NOC in Burbank as a red flag on their screen but it could take a
    >>little time to fix. Usually these outages won't last for longer than a
    >>couple of days though. There's a slim chance that their permit for the
    >>cell site expired and the city won't renew it. But that's unlikely.

    >
    > Thanks all, I add this to a light thread line that has not evolved
    > into arguments....
    >
    > The PCS outage condition continues today, Wednesday, September 07,
    > 2005. I did finally reach someone at Sprint and was informed that the
    > area (between Lookout Mountain Road north almost to Ventura Blvd.) is
    > a "heavy/intense usage area" (as in cell phone usage). And that the
    > Nextel inclusion is a possible or likely reason that what was, for
    > years, a Sprint PCS "gold medal" road, is now reduced to Analog and
    > Digital roaming. Except at the base of the road on the city side,
    > north and south.
    >
    > Again, this is the second most trafficked route through/over the hill
    > from LA to the San Fernando Valley, where one finds Studio City, etc.
    > Per the Dept of Transportation - over 50,000 cars per month.
    >
    > He was friendly, but could not start to predict a resolution on a time
    > basis.
    >
    > I can see that Digital Roaming is available on part of that stretch of
    > road. But that leads me to wonder to which carrier the roaming would
    > switch to. Presumably Verison. Which leads me to further wonder how it
    > is that Verison presumably has service but Sprint does not. He said
    > that 300,000 new Nextel users are now utilizing Sprint towers.
    > Presumably the 300,000 number is a national number. Also in that my
    > group/company had to switch from Nextel in order to have cell phone
    > access on this main artery in the year 2001. And that if Nextel users
    > had not gained the ability to use cell service on this main artery,
    > since then, that they would obviously not be now using the Sprint
    > towers.
    >
    > Ooooppsss. Then again, perhaps that is exactly what is happening. All
    > those Nextel users in LA now find that they can jump on the Sprint
    > towers along this very busy road and the word is out and they are
    > using their Nextel phones on this road and thus overloading the Sprint
    > towers and PCS service basically crashes on this heavily trafficked
    > artery.
    >
    > The Microcell element is interesting. I did not know about that, and
    > it makes sense. It also makes sense that these microcell units could
    > get more easily overloaded with new users, if the Rep is to be assumed
    > to be correct. Late last night I used voicemail up and down the road,
    > and the connection did not cut out. Thus I assumed it was resolved.
    > Today, total disaster. And thanks Bob, I did also send off an email as
    > per your link.
    >
    > To have ones ongoing calls killed at a relatively important points in
    > the conversation and not be able to get the person back on the phone
    > for 10-20 minutes, is indeed frustrating.
    >
    > Veronica.
    >






  6. #21
    Mij Adyaw
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    I do not believe that the Sprint CS person that you talked with new what he
    is talking about!! Many of them will say anything to get you off the phone
    and half of them even believe the BS that they are spewing. It is really sad
    but unfortunately very true.

    -mij



    "Mij Adyaw" <[email protected]> wrote in message
    news:ZgLTe.71940$Ji4.71581@fed1read03...
    > Nextel users cannot use Sprint towers. Sprint towers use CDMA protocol
    > whereas Nextel towers use IDEN. The two protocols are not compatible.
    >
    > "Veronica" <Veronica4-no [email protected]> wrote in message
    > news:[email protected]...
    >> On 6 Sep 2005 00:39:12 -0700, [email protected] wrote:
    >>
    >>>
    >>>Veronica wrote:
    >>>> An area traveled by literally 40,000 - 50,000cars a week (as per the
    >>>> LA Dept of Transportation count) - over Laurel Canyon, between Sunset
    >>>> Blvd. And Ventura Blvd. In Los Angeles.
    >>>> The fact of very good/nearly unique Sprint reception at the base of
    >>>> the Sunset side and then through the canyon, is the reason we, and
    >>>> others we know, originally switched to Sprint (from Nextel and AT&T,
    >>>> etc.
    >>>> Until this past week one cold maintain the reception, with a Sanyo
    >>>> 4700 and Sanyo 4920, etc.. all the phones worked without hitch over
    >>>> this landscape.
    >>>> Presently, a short distance from Ventura Blvd., going south, the
    >>>> signal/ reception gets sharply, then picked up spottily, and then
    >>>> dropped and then after a pause, "Digital Roaming" shows up on the
    >>>> phone with the suggestion for approval to use Digital Roaming.
    >>>> (notably the reverse does not seem to happen when one goes in the
    >>>> other direction north)
    >>>>
    >>>> Might this be a function of the Nextel merger ? I doubt it. A Tower
    >>>> going down or being disallowed in the residential neighborhood ? This
    >>>> is an extremely valuable and important area of Los Angeles, and the
    >>>> reason that many folks I know switched to Sprint - so that they could
    >>>> continue their calls uninterrupted on the way home or to work.
    >>>> It amazes me that Sprint would let this area lapse or decide to
    >>>> discontinue Sprint PCS coverage there. As it is enough to make many
    >>>> users switch to other carriers.
    >>>> Is there any explanation that anyone here could fathom ?
    >>>
    >>>
    >>>I can tell you that it has absolutely nothing to do with the Nextel
    >>>merger. Both companies run different technologies and frequencies and
    >>>so they are not trying to combine the two together in any way.
    >>>
    >>>It is most likely a cell site went down. The cell sites along Laurel
    >>>Canyon are microcells attached to power poles. I've seen them before.
    >>>There could be problems with the T1's or some other type of hardware
    >>>failure. Sprint most likely knows about it since it would show up at
    >>>the NOC in Burbank as a red flag on their screen but it could take a
    >>>little time to fix. Usually these outages won't last for longer than a
    >>>couple of days though. There's a slim chance that their permit for the
    >>>cell site expired and the city won't renew it. But that's unlikely.

    >>
    >> Thanks all, I add this to a light thread line that has not evolved
    >> into arguments....
    >>
    >> The PCS outage condition continues today, Wednesday, September 07,
    >> 2005. I did finally reach someone at Sprint and was informed that the
    >> area (between Lookout Mountain Road north almost to Ventura Blvd.) is
    >> a "heavy/intense usage area" (as in cell phone usage). And that the
    >> Nextel inclusion is a possible or likely reason that what was, for
    >> years, a Sprint PCS "gold medal" road, is now reduced to Analog and
    >> Digital roaming. Except at the base of the road on the city side,
    >> north and south.
    >>
    >> Again, this is the second most trafficked route through/over the hill
    >> from LA to the San Fernando Valley, where one finds Studio City, etc.
    >> Per the Dept of Transportation - over 50,000 cars per month.
    >>
    >> He was friendly, but could not start to predict a resolution on a time
    >> basis.
    >>
    >> I can see that Digital Roaming is available on part of that stretch of
    >> road. But that leads me to wonder to which carrier the roaming would
    >> switch to. Presumably Verison. Which leads me to further wonder how it
    >> is that Verison presumably has service but Sprint does not. He said
    >> that 300,000 new Nextel users are now utilizing Sprint towers.
    >> Presumably the 300,000 number is a national number. Also in that my
    >> group/company had to switch from Nextel in order to have cell phone
    >> access on this main artery in the year 2001. And that if Nextel users
    >> had not gained the ability to use cell service on this main artery,
    >> since then, that they would obviously not be now using the Sprint
    >> towers.
    >>
    >> Ooooppsss. Then again, perhaps that is exactly what is happening. All
    >> those Nextel users in LA now find that they can jump on the Sprint
    >> towers along this very busy road and the word is out and they are
    >> using their Nextel phones on this road and thus overloading the Sprint
    >> towers and PCS service basically crashes on this heavily trafficked
    >> artery.
    >>
    >> The Microcell element is interesting. I did not know about that, and
    >> it makes sense. It also makes sense that these microcell units could
    >> get more easily overloaded with new users, if the Rep is to be assumed
    >> to be correct. Late last night I used voicemail up and down the road,
    >> and the connection did not cut out. Thus I assumed it was resolved.
    >> Today, total disaster. And thanks Bob, I did also send off an email as
    >> per your link.
    >>
    >> To have ones ongoing calls killed at a relatively important points in
    >> the conversation and not be able to get the person back on the phone
    >> for 10-20 minutes, is indeed frustrating.
    >>
    >> Veronica.
    >>

    >
    >






  7. #22
    Veronica
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    On Wed, 7 Sep 2005 17:07:16 -0700, "Mij Adyaw" <[email protected]>
    wrote:

    >Nextel users cannot use Sprint towers. Sprint towers use CDMA protocol
    >whereas Nextel towers use IDEN. The two protocols are not compatible.


    Yes, I thought of that later.

    On Wed, 7 Sep 2005 17:09:47 -0700, "Mij Adyaw" <[email protected]>
    wrote:

    >I do not believe that the Sprint CS person that you talked with new what he
    >is talking about!! Many of them will say anything to get you off the phone
    >and half of them even believe the BS that they are spewing. It is really sad
    >but unfortunately very true.
    >
    >-mij


    It is quite frustrating. And after the large investment in Sprint
    phones and new contracts a month ago. I do wonder if Verison provides
    overall better service, if more expensive. The Rep gave me a code
    number to reference the phone call. It remains to be seen if Sprint
    will get with it and get those sites back up.
    In that I/we here have never used roaming before, and the $5 a month
    is no issue, so I don't even know if a call that was transpiring on
    PCS would, if one had a roaming activated, simply seamlessly
    transition to roaming and then back to PCS when the coverage picked
    up. However, I consider it highly unlikely that that would take place.
    Thanks,

    V.


    >
    >
    >
    >"Mij Adyaw" <[email protected]> wrote in message
    >news:ZgLTe.71940$Ji4.71581@fed1read03...
    >> Nextel users cannot use Sprint towers. Sprint towers use CDMA protocol
    >> whereas Nextel towers use IDEN. The two protocols are not compatible.
    >>
    >> "Veronica" <Veronica4-no [email protected]> wrote in message
    >> news:[email protected]...
    >>> On 6 Sep 2005 00:39:12 -0700, [email protected] wrote:
    >>>
    >>>>
    >>>>Veronica wrote:
    >>>>> An area traveled by literally 40,000 - 50,000cars a week (as per the
    >>>>> LA Dept of Transportation count) - over Laurel Canyon, between Sunset
    >>>>> Blvd. And Ventura Blvd. In Los Angeles.
    >>>>> The fact of very good/nearly unique Sprint reception at the base of
    >>>>> the Sunset side and then through the canyon, is the reason we, and
    >>>>> others we know, originally switched to Sprint (from Nextel and AT&T,
    >>>>> etc.
    >>>>> Until this past week one cold maintain the reception, with a Sanyo
    >>>>> 4700 and Sanyo 4920, etc.. all the phones worked without hitch over
    >>>>> this landscape.
    >>>>> Presently, a short distance from Ventura Blvd., going south, the
    >>>>> signal/ reception gets sharply, then picked up spottily, and then
    >>>>> dropped and then after a pause, "Digital Roaming" shows up on the
    >>>>> phone with the suggestion for approval to use Digital Roaming.
    >>>>> (notably the reverse does not seem to happen when one goes in the
    >>>>> other direction north)
    >>>>>
    >>>>> Might this be a function of the Nextel merger ? I doubt it. A Tower
    >>>>> going down or being disallowed in the residential neighborhood ? This
    >>>>> is an extremely valuable and important area of Los Angeles, and the
    >>>>> reason that many folks I know switched to Sprint - so that they could
    >>>>> continue their calls uninterrupted on the way home or to work.
    >>>>> It amazes me that Sprint would let this area lapse or decide to
    >>>>> discontinue Sprint PCS coverage there. As it is enough to make many
    >>>>> users switch to other carriers.
    >>>>> Is there any explanation that anyone here could fathom ?
    >>>>
    >>>>
    >>>>I can tell you that it has absolutely nothing to do with the Nextel
    >>>>merger. Both companies run different technologies and frequencies and
    >>>>so they are not trying to combine the two together in any way.
    >>>>
    >>>>It is most likely a cell site went down. The cell sites along Laurel
    >>>>Canyon are microcells attached to power poles. I've seen them before.
    >>>>There could be problems with the T1's or some other type of hardware
    >>>>failure. Sprint most likely knows about it since it would show up at
    >>>>the NOC in Burbank as a red flag on their screen but it could take a
    >>>>little time to fix. Usually these outages won't last for longer than a
    >>>>couple of days though. There's a slim chance that their permit for the
    >>>>cell site expired and the city won't renew it. But that's unlikely.
    >>>
    >>> Thanks all, I add this to a light thread line that has not evolved
    >>> into arguments....
    >>>
    >>> The PCS outage condition continues today, Wednesday, September 07,
    >>> 2005. I did finally reach someone at Sprint and was informed that the
    >>> area (between Lookout Mountain Road north almost to Ventura Blvd.) is
    >>> a "heavy/intense usage area" (as in cell phone usage). And that the
    >>> Nextel inclusion is a possible or likely reason that what was, for
    >>> years, a Sprint PCS "gold medal" road, is now reduced to Analog and
    >>> Digital roaming. Except at the base of the road on the city side,
    >>> north and south.
    >>>
    >>> Again, this is the second most trafficked route through/over the hill
    >>> from LA to the San Fernando Valley, where one finds Studio City, etc.
    >>> Per the Dept of Transportation - over 50,000 cars per month.
    >>>
    >>> He was friendly, but could not start to predict a resolution on a time
    >>> basis.
    >>>
    >>> I can see that Digital Roaming is available on part of that stretch of
    >>> road. But that leads me to wonder to which carrier the roaming would
    >>> switch to. Presumably Verison. Which leads me to further wonder how it
    >>> is that Verison presumably has service but Sprint does not. He said
    >>> that 300,000 new Nextel users are now utilizing Sprint towers.
    >>> Presumably the 300,000 number is a national number. Also in that my
    >>> group/company had to switch from Nextel in order to have cell phone
    >>> access on this main artery in the year 2001. And that if Nextel users
    >>> had not gained the ability to use cell service on this main artery,
    >>> since then, that they would obviously not be now using the Sprint
    >>> towers.
    >>>
    >>> Ooooppsss. Then again, perhaps that is exactly what is happening. All
    >>> those Nextel users in LA now find that they can jump on the Sprint
    >>> towers along this very busy road and the word is out and they are
    >>> using their Nextel phones on this road and thus overloading the Sprint
    >>> towers and PCS service basically crashes on this heavily trafficked
    >>> artery.
    >>>
    >>> The Microcell element is interesting. I did not know about that, and
    >>> it makes sense. It also makes sense that these microcell units could
    >>> get more easily overloaded with new users, if the Rep is to be assumed
    >>> to be correct. Late last night I used voicemail up and down the road,
    >>> and the connection did not cut out. Thus I assumed it was resolved.
    >>> Today, total disaster. And thanks Bob, I did also send off an email as
    >>> per your link.
    >>>
    >>> To have ones ongoing calls killed at a relatively important points in
    >>> the conversation and not be able to get the person back on the phone
    >>> for 10-20 minutes, is indeed frustrating.
    >>>
    >>> Veronica.
    >>>

    >>
    >>

    >





  8. #23
    Steve Sobol
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficedLA location - explanations ?

    Bob Smith wrote:

    > Amazing that ole Phillipe just can't keep his word ... isn't it?


    Well, apparently...

    I did check the headers to make sure it wasn't a forgery, and it seems like
    it's not..


    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  9. #24
    Steve Sobol
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficedLA location - explanations ?

    Veronica wrote:

    >>I can tell you that it has absolutely nothing to do with the Nextel
    >>merger. Both companies run different technologies and frequencies and
    >>so they are not trying to combine the two together in any way.


    well, Nextel's iDEN technology is not going anywhere, and they *are*
    supposed to be migrating to CDMA. But it definitely hasn't happened yet.


    > I can see that Digital Roaming is available on part of that stretch of
    > road. But that leads me to wonder to which carrier the roaming would
    > switch to. Presumably Verison. Which leads me to further wonder how it
    > is that Verison presumably has service but Sprint does not. He said
    > that 300,000 new Nextel users are now utilizing Sprint towers.


    I don't buy that, unless they've equipped those towers for iDEN. *Current*
    Nextel phones can't use the 1900 MHz CDMA technology Sprint phones already do.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  10. #25
    Steve Sobol
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficedLA location - explanations ?

    Veronica wrote:

    > It is quite frustrating. And after the large investment in Sprint
    > phones and new contracts a month ago. I do wonder if Verison provides
    > overall better service, if more expensive.


    Their coverage is probably better, yes. But... Are your phones set up for a
    business? If so, do you do business with Sprint's retail division, or their
    business division? If you use the phones for business purposes anyhow, you
    may end up having more success talking to clued CSRs if you switch the
    account over to a business account.

    Barring that, Verizon should have solid coverage. Mij Adyaw has noted some
    coverage issues with Verizon in southern Orange County, and I had repair
    issues with Verizon that they didn't fix for some time in the High Desert. I
    imagine you should be ok in the greater Los Angeles area, though.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  11. #26
    Veronica
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    Our account is not transitioned over to a business account. But,
    actually, this is like Times Square in NYC not having the coverage.
    There are few more heavily trafficed areas in LA. It should not be a
    matter of business or not, other than the CSR. Thanks for your
    continued help, I will stay on this until coverage occurs or off we go
    to Verison.
    V.


    On Wed, 07 Sep 2005 18:55:24 -0700, Steve Sobol <[email protected]>
    wrote:

    >Veronica wrote:
    >
    >> It is quite frustrating. And after the large investment in Sprint
    >> phones and new contracts a month ago. I do wonder if Verison provides
    >> overall better service, if more expensive.

    >
    >Their coverage is probably better, yes. But... Are your phones set up for a
    >business? If so, do you do business with Sprint's retail division, or their
    >business division? If you use the phones for business purposes anyhow, you
    >may end up having more success talking to clued CSRs if you switch the
    >account over to a business account.
    >
    >Barring that, Verizon should have solid coverage. Mij Adyaw has noted some
    >coverage issues with Verizon in southern Orange County, and I had repair
    >issues with Verizon that they didn't fix for some time in the High Desert. I
    >imagine you should be ok in the greater Los Angeles area, though.





  12. #27
    Steve Sobol
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficedLA location - explanations ?

    Veronica wrote:
    > Our account is not transitioned over to a business account. But,
    > actually, this is like Times Square in NYC not having the coverage.
    > There are few more heavily trafficed areas in LA. It should not be a
    > matter of business or not, other than the CSR.


    But that's my point. If the network is broken, it's broken, but you're more
    likely to get a clued CSR if you have a business account (as I understand
    it, the two departments have separate CS teams).

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  13. #28
    Mij Adyaw
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    I would suggest calling *2 and asking for "Technical Support" as you will
    have a better chance with getting someone that is somewhat knowledgeable
    rather than talking to a customer service person. I would give that a try.
    It is also possible that they do not seriously look at a problem until
    enough people complain. Unfortunately most people do not complain, they just
    shrug it off and say "damn cell phone dropped the call again" because they
    figure that is the nature of cell phones. Therein lies the root of the
    problem.




    "Veronica" <Veronica4-no [email protected]> wrote in message
    news:[email protected]...
    > Our account is not transitioned over to a business account. But,
    > actually, this is like Times Square in NYC not having the coverage.
    > There are few more heavily trafficed areas in LA. It should not be a
    > matter of business or not, other than the CSR. Thanks for your
    > continued help, I will stay on this until coverage occurs or off we go
    > to Verison.
    > V.
    >
    >
    > On Wed, 07 Sep 2005 18:55:24 -0700, Steve Sobol <[email protected]>
    > wrote:
    >
    >>Veronica wrote:
    >>
    >>> It is quite frustrating. And after the large investment in Sprint
    >>> phones and new contracts a month ago. I do wonder if Verison provides
    >>> overall better service, if more expensive.

    >>
    >>Their coverage is probably better, yes. But... Are your phones set up for
    >>a
    >>business? If so, do you do business with Sprint's retail division, or
    >>their
    >>business division? If you use the phones for business purposes anyhow, you
    >>may end up having more success talking to clued CSRs if you switch the
    >>account over to a business account.
    >>
    >>Barring that, Verizon should have solid coverage. Mij Adyaw has noted some
    >>coverage issues with Verizon in southern Orange County, and I had repair
    >>issues with Verizon that they didn't fix for some time in the High Desert.
    >>I
    >>imagine you should be ok in the greater Los Angeles area, though.

    >






  14. #29

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?

    Good point Mij. You are right unless they get a good number of
    complaints they likely will be slow to take action. Most people don't
    take the time to file a formal complaint and take it to the next level
    with an actual trouble ticket number where someone higher up has to
    call you back on. Best thing to do is to be persistent, keep
    complaining and not give up.




  15. #30
    Bob Smith
    Guest

    Re: Amazing Sprint lapse in coverage in prime, heavily trafficed LA location - explanations ?


    "Veronica" <Veronica4-no [email protected]> wrote in message
    news:[email protected]...
    > On 6 Sep 2005 00:39:12 -0700, [email protected] wrote:

    <snipped>
    >
    > The Microcell element is interesting. I did not know about that, and
    > it makes sense. It also makes sense that these microcell units could
    > get more easily overloaded with new users, if the Rep is to be assumed
    > to be correct. Late last night I used voicemail up and down the road,
    > and the connection did not cut out. Thus I assumed it was resolved.
    > Today, total disaster. And thanks Bob, I did also send off an email as
    > per your link.
    >
    > To have ones ongoing calls killed at a relatively important points in
    > the conversation and not be able to get the person back on the phone
    > for 10-20 minutes, is indeed frustrating.
    >
    > Veronica.


    I agree that it would be frustrating. Definitely sounds like cell shrinkage
    is happening during rush hour. What I would recommend till SPCS can get more
    towers in the area, is to add the F & CA option to your account for $5/mo.
    That will allow for roaming, up to 50% of your monthly usage @ N/C, save for
    the monthly fee.

    The problem with adding new towers is the NIMBY (Not In My Back Yard)
    effect, and it may take some time to add additional towers.

    You should be receiving a reply email back from SPCS within the next day or
    so. They should mention that the email has been forwarded to the appropriate
    dept. If it doesn't say that, reply immediate and ask them to forward it to
    the appropriate dept.

    Keep that email handy, if the problem isn't solved within a month, to send a
    reply back with the incident #, asking for an update.

    Bob





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