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  1. #1
    I have been a Sprint customer for over 5 years now.

    In March, I was in the Manhatten and went to a local Sprint store.

    I asked what the best plan available to me (since I have been a "loyal"
    customer) was.

    I was told:
    750 anytime minutes, unlimited (or 5k, dont remember) nights/weekend
    starting at 8pm. (since my plan starts at 8) for $40...plus a $75
    rebate on a new phone

    If I wanted 7pm it would be 5 dollars more a month.

    I had to travel out of town for work, so I never signed up for the new
    plan.

    Last week, I finished my project and was able to get into the city
    again. I stopped by 1 sprint store and was told that since I had a 8pm
    night/weekend plan, they could not help me, I had to call customer
    support.

    I went back to the original store (there was an hour wait) and the guy
    who helped me did not work there anymore, so I left.

    What is the customer service number the first store was refering to?

    Does anyone know the deals Sprint is offering now? Has it changed
    since the merger?

    Do you think my deal is still possible (even though the guy left) and
    is it the best one possible?

    Thanks




    See More: Best Sprint Plans availble Now? (did it change w/ merger?)




  2. #2
    Bob Smith
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)


    <[email protected]> wrote in message
    news:[email protected]
    > I have been a Sprint customer for over 5 years now.
    >
    > In March, I was in the Manhatten and went to a local Sprint store.
    >
    > I asked what the best plan available to me (since I have been a "loyal"
    > customer) was.
    >
    > I was told:
    > 750 anytime minutes, unlimited (or 5k, dont remember) nights/weekend
    > starting at 8pm. (since my plan starts at 8) for $40...plus a $75
    > rebate on a new phone
    >
    > If I wanted 7pm it would be 5 dollars more a month.
    >
    > I had to travel out of town for work, so I never signed up for the new
    > plan.
    >
    > Last week, I finished my project and was able to get into the city
    > again. I stopped by 1 sprint store and was told that since I had a 8pm
    > night/weekend plan, they could not help me, I had to call customer
    > support.
    >
    > I went back to the original store (there was an hour wait) and the guy
    > who helped me did not work there anymore, so I left.
    >
    > What is the customer service number the first store was refering to?
    >
    > Does anyone know the deals Sprint is offering now? Has it changed
    > since the merger?
    >
    > Do you think my deal is still possible (even though the guy left) and
    > is it the best one possible?
    >
    > Thanks


    The thing you should be looking at, is your average prior usage, and see
    whether your current plan works for you, or if you need to adjust it either
    down or up in terms of the minutes offered. Maybe you don't need to change
    your plan, but just find you need to add an option like F&C A roaming, for
    $5/mo. to your plan.

    I'm guessing that you have completed your AA and are no longer obligated to
    pay a cancellation fee if you decide to change carriers.

    Most, if not all, of the new plans available, as shown on www.sprintpcs.com,
    now come with a 2 year obligation. Same thing for the applying for a credit
    to get a new phone.

    You should review the plans offered on the site and compare them to your
    current needs. Then you can call SPCS, either on your cell phone via *2
    TALK, or on a landline, which if it was yours truly making that call, would
    be on a speakerphone / landline @ 888-211-4727 and speaking with a rep. That
    way, you've got your fingers free to reference web sites at the same time.
    If you want to change your plan, you can discuss that with them, and the
    credit for a new phone, so that you combine both options at the same time,
    and have just one two year commitment.

    Before you do call though, check out the competing wireless markets covering
    your area, and see what they are offering. If it's a better deal that what
    you currently have, or what SPCS offers now, you can bring that info into
    your conversation with the Sprint PCS rep, and ask them whether they can
    meet or beat those other carriers plans.

    Bob





  3. #3

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    That appears to be the standard retention plan I've had for a few
    months now, which Sprint offered (after I asked) when my one year
    contract term was coming to a close. Just call Customer Service and ask
    what they can do to keep you as a customer, and you'll ilkely get that
    plan.




  4. #4
    Notan
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    [email protected] wrote:
    >
    > That appears to be the standard retention plan I've had for a few
    > months now, which Sprint offered (after I asked) when my one year
    > contract term was coming to a close. Just call Customer Service and ask
    > what they can do to keep you as a customer, and you'll ilkely get that
    > plan.


    Retention Plans are a real crap shoot... One Rep won't give you a thing,
    except for a "Don't let the door hit you in the ass" attitude, while the
    next will try to give you as much as possible.

    Notan



  5. #5
    Jerome Zelinske
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    What plan are you on now? On average how many minutes do you use per
    month? For one of the new plans to match the family plan we are on now
    would add roaming, but cost $12.5 per month more.


    [email protected] wrote:
    > I have been a Sprint customer for over 5 years now.
    >
    > In March, I was in the Manhatten and went to a local Sprint store.
    >
    > I asked what the best plan available to me (since I have been a "loyal"
    > customer) was.
    >
    > I was told:
    > 750 anytime minutes, unlimited (or 5k, dont remember) nights/weekend
    > starting at 8pm. (since my plan starts at 8) for $40...plus a $75
    > rebate on a new phone
    >
    > If I wanted 7pm it would be 5 dollars more a month.
    >
    > I had to travel out of town for work, so I never signed up for the new
    > plan.
    >
    > Last week, I finished my project and was able to get into the city
    > again. I stopped by 1 sprint store and was told that since I had a 8pm
    > night/weekend plan, they could not help me, I had to call customer
    > support.
    >
    > I went back to the original store (there was an hour wait) and the guy
    > who helped me did not work there anymore, so I left.
    >
    > What is the customer service number the first store was refering to?
    >
    > Does anyone know the deals Sprint is offering now? Has it changed
    > since the merger?
    >
    > Do you think my deal is still possible (even though the guy left) and
    > is it the best one possible?
    >
    > Thanks
    >




  6. #6

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    Sprint has a couple of new plans that are pretty sweet. $35/mo now
    gets you 400 anytime, and free roaming included (affiliates might not
    offer these deals). They also have 1000 anytime, roaming included for
    $55/mo. These are not rentention plans are available to most customers.




  7. #7

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    Sprint no longer has a retention dept. so it might be alot harder to
    get one of those deals now.




  8. #8

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)


    [email protected] wrote:
    > Sprint no longer has a retention dept. so it might be alot harder to
    > get one of those deals now.


    Shoot, really?

    I knew I should have signed up when the guy offered me the deal.

    Do you know whats the best deal they are offering current customers?

    I want to spend around 40 a month.




  9. #9

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)


    Jerome Zelinske wrote:
    > What plan are you on now? On average how many minutes do you use per
    > month? For one of the new plans to match the family plan we are on now
    > would add roaming, but cost $12.5 per month more.


    My current plan is the same one I have been using for many years.

    $40 a month.
    Nationwide coverage
    400 anytime minutes.
    unlimited night/weekends, starting at 8pm.

    I would love to get more minutes and a new phone.




  10. #10
    Notan
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    [email protected] wrote:
    >
    > Sprint no longer has a retention dept. so it might be alot harder to
    > get one of those deals now.


    While they don't have a "Retention Department," per se, ask CS for
    the "Cancellation Department."

    It should get you to the same place.

    Notan



  11. #11
    thunder
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    > My current plan is the same one I have been using for many years.
    >
    > $40 a month.
    > Nationwide coverage
    > 400 anytime minutes.
    > unlimited night/weekends, starting at 8pm.
    >
    > I would love to get more minutes and a new phone.


    You can do better. In march of 2004 I received a retention deal of
    1000 anytime and unlimited nights and weekends starting at 8pm
    for $50 a month. I would only sign a 1yr agreement so I only received a
    $75 rebate on the phone. I am now out of an agreement and haven't seen
    really a plan better than this.





  12. #12

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    > You can do better. In march of 2004 I received a retention deal of
    > 1000 anytime and unlimited nights and weekends starting at 8pm
    > for $50 a month. I would only sign a 1yr agreement so I only received a
    > $75 rebate on the phone. I am now out of an agreement and haven't seen
    > really a plan better than this.


    That was in March, around the time I got the offer from that Sprint
    store.

    But now with the merger, Im not sure if they still do these deals.

    When I tried going to the store the other day, they wouldnt help me.




  13. #13
    Notan
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    [email protected] wrote:
    >
    > > You can do better. In march of 2004 I received a retention deal of
    > > 1000 anytime and unlimited nights and weekends starting at 8pm
    > > for $50 a month. I would only sign a 1yr agreement so I only received a
    > > $75 rebate on the phone. I am now out of an agreement and haven't seen
    > > really a plan better than this.

    >
    > That was in March, around the time I got the offer from that Sprint
    > store.
    >
    > But now with the merger, Im not sure if they still do these deals.
    >
    > When I tried going to the store the other day, they wouldnt help me.


    The stores, and "regular" Customer Service, can't offer you a plan
    than isn't in print.

    Notan



  14. #14

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    > The stores, and "regular" Customer Service, can't offer you a plan
    > than isn't in print.


    But it was the store who offered me the original plan I wrote about.

    I'll try calling Sprint customer service (when my free nights kick in)




  15. #15
    Notan
    Guest

    Re: Best Sprint Plans availble Now? (did it change w/ merger?)

    [email protected] wrote:
    >
    > > The stores, and "regular" Customer Service, can't offer you a plan
    > > than isn't in print.

    >
    > But it was the store who offered me the original plan I wrote about.
    >
    > I'll try calling Sprint customer service (when my free nights kick in)


    You're saying the store gave you "1000 anytime and unlimited nights and
    weekends starting at 8pm for $50 a month?"

    I've never heard of a store doing that.

    By the way, you don't have to wait until your "free nights kick in" to
    call CS... It's free, 24/7, using *2.

    Notan



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