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  1. #1
    W. Wells
    Guest
    I was told by Sprint to have my cell phone updated. I took it to the Sprint
    Store and had it done. They ended up porting my number to another city and I
    couldn't get local calls. I like to never got it fixed. They didn't know
    what to do about it. I finally found a local employee that knew an employee
    1000 miles away that could help. It was a continuous passing the buck and
    given the run around. Be careful





    See More: Be careful when having phone software updated




  2. #2

    Re: Be careful when having phone software updated

    What do you mean they ported your number to another city? There's no
    such thing.




  3. #3
    Central
    Guest

    Re: Be careful when having phone software updated

    On Thu, 29 Sep 2005 08:09:49 -0700, larryt510 wrote:

    > What do you mean they ported your number to another city? There's no
    > such thing.


    Yeah kind of hard to have fixed localized numbers when you are
    utilizing a mobile, roaming capable device.





  4. #4
    Robert Smith
    Guest

    Re: Be careful when having phone software updated


    "W. Wells" <[email protected]> wrote in message
    news:[email protected]
    >I was told by Sprint to have my cell phone updated. I took it to the Sprint
    >Store and had it done. They ended up porting my number to another city and
    >I couldn't get local calls. I like to never got it fixed. They didn't know
    >what to do about it. I finally found a local employee that knew an employee
    >1000 miles away that could help. It was a continuous passing the buck and
    >given the run around. Be careful


    Huhhh? First off, what phone model do you have, and who told you to update
    it? Did they say what the update was for ... firmware or PRL?

    As for porting your number to a different city, I have a hard time believing
    that.

    Bob





  5. #5
    W. Wells
    Guest

    Re: Be careful when having phone software updated

    Sprint advised me to update the software. They updated the PRL. They had my
    number ported to a town 50 miles away. Beleive me it can happen.
    "Robert Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "W. Wells" <[email protected]> wrote in message
    > news:[email protected]
    >>I was told by Sprint to have my cell phone updated. I took it to the
    >>Sprint Store and had it done. They ended up porting my number to another
    >>city and I couldn't get local calls. I like to never got it fixed. They
    >>didn't know what to do about it. I finally found a local employee that
    >>knew an employee 1000 miles away that could help. It was a continuous
    >>passing the buck and given the run around. Be careful

    >
    > Huhhh? First off, what phone model do you have, and who told you to update
    > it? Did they say what the update was for ... firmware or PRL?
    >
    > As for porting your number to a different city, I have a hard time
    > believing that.
    >
    > Bob
    >






  6. #6
    Robert Smith
    Guest

    Re: Be careful when having phone software updated


    "W. Wells" <[email protected]> wrote in message
    news:[email protected]
    > Sprint advised me to update the software. They updated the PRL. They had
    > my number ported to a town 50 miles away. Beleive me it can happen.


    Well then, it's the first time it has, at least reported here. First off,
    they don't port numbers within their system. To port a number means to
    switch to a different provider, whether it be a wireless or landline
    provider.

    They will change the area code and number, when a member moves to a
    different area and has a different mailing address.

    Maybe it's as Paul said, and you received someone else's phone.

    Bob





  7. #7
    W. Wells
    Guest

    Re: Be careful when having phone software updated

    Well it still had my numbers in it and my name was still engraved on the
    phone
    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]
    > On Thu, 29 Sep 2005 16:59:32 GMT, "W. Wells" <[email protected]> wrote:
    >
    >>"Robert Smith" <[email protected]> wrote in message
    >>news:[email protected]
    >>>
    >>> "W. Wells" <[email protected]> wrote in message
    >>> news:[email protected]
    >>>>I was told by Sprint to have my cell phone updated. I took it to the
    >>>>Sprint Store and had it done. They ended up porting my number to another
    >>>>city and I couldn't get local calls. I like to never got it fixed. They
    >>>>didn't know what to do about it. I finally found a local employee that
    >>>>knew an employee 1000 miles away that could help. It was a continuous
    >>>>passing the buck and given the run around. Be careful
    >>>
    >>> Huhhh? First off, what phone model do you have, and who told you to
    >>> update
    >>> it? Did they say what the update was for ... firmware or PRL?
    >>>
    >>> As for porting your number to a different city, I have a hard time
    >>> believing that.
    >>>
    >>> Bob
    >>>

    >>Sprint advised me to update the software. They updated the PRL. They had
    >>my
    >>number ported to a town 50 miles away. Beleive me it can happen.

    >
    > Are you sure you got your own phone back from the store? It sounds
    > like there was a mix-up and you got someone else's phone.
    >
    > --
    > Paul Miner






  8. #8
    Robert Smith
    Guest

    Re: Be careful when having phone software updated


    "W. Wells" <[email protected]> wrote in message
    news[email protected]
    > Well it still had my numbers in it and my name was still engraved on the
    > phone


    Then, pick up a landline phone, preferably a speaker phone, and call up SPCS
    CS and explain the problem. They will lead you into how to re-program your
    phone back to your original number.

    Bob





  9. #9
    Jerome Zelinske
    Guest

    Re: Be careful when having phone software updated

    I don't think the term "number porting" applys to what happened to your
    phone. It seems that somehow, some other number was put in place of
    yours on your phone. I suspect that your number is still assigned to
    your carrier and you have the use of it, but your handset was
    mis-programmed.


    W. Wells wrote:
    > Sprint advised me to update the software. They updated the PRL. They had my
    > number ported to a town 50 miles away. Beleive me it can happen.
    > "Robert Smith" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>"W. Wells" <[email protected]> wrote in message
    >>news:[email protected]
    >>
    >>>I was told by Sprint to have my cell phone updated. I took it to the
    >>>Sprint Store and had it done. They ended up porting my number to another
    >>>city and I couldn't get local calls. I like to never got it fixed. They
    >>>didn't know what to do about it. I finally found a local employee that
    >>>knew an employee 1000 miles away that could help. It was a continuous
    >>>passing the buck and given the run around. Be careful

    >>
    >>Huhhh? First off, what phone model do you have, and who told you to update
    >>it? Did they say what the update was for ... firmware or PRL?
    >>
    >>As for porting your number to a different city, I have a hard time
    >>believing that.
    >>
    >>Bob
    >>

    >
    >
    >




  10. #10
    DecTxCowboy
    Guest

    Re: Be careful when having phone software updated

    W. Wells wrote:
    > I was told by Sprint to have my cell phone updated. I took it to the Sprint
    > Store and had it done. They ended up porting my number to another city and I
    > couldn't get local calls.


    Could they have inadvertently simply changed you number to another city
    with a different area code? or in the same area code but outside the
    local calling scope?

    For example if moved from the 903 area code to 915, I would have gotten
    a new number. If anyone tried calling my old seven digit number, it
    would answer as not in service. They would have to dial the 915 area
    code and my seven digit number.

    If I moved from 915 El Paso to 915 Snyder, the effect would be the same.



  11. #11
    misterbeaner
    Guest

    Re: Be careful when having phone software updated

    software updates on cell phones and porting numbers are not even done by the
    person at sprint.

    its almost impossible


    "W. Wells" <[email protected]> wrote in message
    news:[email protected]
    >I was told by Sprint to have my cell phone updated. I took it to the Sprint
    >Store and had it done. They ended up porting my number to another city and
    >I couldn't get local calls. I like to never got it fixed. They didn't know
    >what to do about it. I finally found a local employee that knew an employee
    >1000 miles away that could help. It was a continuous passing the buck and
    >given the run around. Be careful
    >






  12. #12
    Mij Adyaw
    Guest

    Re: Be careful when having phone software updated

    What are you talking about? Please elaborate!

    "misterbeaner" <[email protected]> wrote in message
    news:bgA%[email protected]
    > software updates on cell phones and porting numbers are not even done by
    > the person at sprint.
    >
    > its almost impossible
    >
    >
    > "W. Wells" <[email protected]> wrote in message
    > news:[email protected]
    >>I was told by Sprint to have my cell phone updated. I took it to the
    >>Sprint Store and had it done. They ended up porting my number to another
    >>city and I couldn't get local calls. I like to never got it fixed. They
    >>didn't know what to do about it. I finally found a local employee that
    >>knew an employee 1000 miles away that could help. It was a continuous
    >>passing the buck and given the run around. Be careful
    >>

    >
    >






  13. #13
    Steve Sobol
    Guest

    Re: Be careful when having phone software updated

    misterbeaner wrote:
    > software updates on cell phones and porting numbers are not even done by the
    > person at sprint.


    Software updates are done at the stores. Porting is initiated at the stores
    or by Telesales or Customer Service (I had my port from Verizon started by a
    store rep) but are processed by an independent company.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  14. #14
    misterbeaner
    Guest

    Re: Be careful when having phone software updated

    Sorry, I meant to say done by the same person.
    Techs do the Software and PRL updates. and the sales
    people initiate the porting of the numbers.


    "Mij Adyaw" <[email protected]> wrote in message
    news:qwB%[email protected]
    > What are you talking about? Please elaborate!
    >
    > "misterbeaner" <[email protected]> wrote in message
    > news:bgA%[email protected]
    >> software updates on cell phones and porting numbers are not even done by
    >> the person at sprint.
    >>
    >> its almost impossible
    >>
    >>
    >> "W. Wells" <[email protected]> wrote in message
    >> news:[email protected]
    >>>I was told by Sprint to have my cell phone updated. I took it to the
    >>>Sprint Store and had it done. They ended up porting my number to another
    >>>city and I couldn't get local calls. I like to never got it fixed. They
    >>>didn't know what to do about it. I finally found a local employee that
    >>>knew an employee 1000 miles away that could help. It was a continuous
    >>>passing the buck and given the run around. Be careful
    >>>

    >>
    >>

    >
    >






  15. #15
    Pat Cook
    Guest

    Re: Be careful when having phone software updated

    Central wrote:
    > On Thu, 29 Sep 2005 08:09:49 -0700, larryt510 wrote:
    >
    >> What do you mean they ported your number to another city? There's no
    >> such thing.

    >
    > Yeah kind of hard to have fixed localized numbers when you are
    > utilizing a mobile, roaming capable device.


    Particularly in areas where there's only ONE Area Code.

    Besides, even if the first seven numbers are in the same exact
    sequential order as that of someone else's, the Area Code serves as a
    fallback so that calls are directed to the right telephone.

    Are you sure you don't have a case of a bunch of people not dialing your
    number correctly?

    Cheers for now

    Pat Cook
    Denver, Colorado



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