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  1. #31
    O/Siris
    Guest

    Re: Sprint committing outright FRAUD

    In article <[email protected]>,
    [email protected] says...
    > Don't feel bad. To be quite blunt about it, he doesn't believe that
    > anything happens the way a customer says it does if the experience was
    > negative with Sprint.
    >

    For such a prolific liar, you sure aren't very good at it.
    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



    See More: Sprint committing outright FRAUD




  2. #32
    O/Siris
    Guest

    Re: Sprint committing outright FRAUD

    In article <[email protected]>,
    [email protected] says...
    > That deductible may be mentioned in many places, however if it isn't in
    > the contract, or referenced in another document in the contract, then it
    > is NOT legally binding, as the Attorney General of New York's office
    > agreed with me. Do you know more than they do? Are you an attorney, a
    > Sprint representative or just somebody shooting off their mouth without
    > knowing the laws? If you are an attorney and you are making these
    > ignorant statements, you need to go back and study your contractual law.
    > If you are a Sprint representative, you need to spend more time
    > keeping your customers happy rather than arguing with them and forcing
    > them to leave in droves to your competitors. If you are just shooting
    > off your mouth, please save your weak arguments because they hold no
    > merit. Check your contract. Mine mentions only the monthly fee, NOT a
    > deductible. Does yours mention a deductible?
    >


    What it mentions is to ask the Sprint salesman and to investigate
    attached documentation, which *included* the ERP brochure, and which I
    didn't have handed to me because I refused ERP.

    And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
    time here, not company time. I've made no claim to you that I am
    speaking for Sprint, and I know that reps have no authority to do so on
    forums such as this newsgroup.

    You have utterly no idea what affect my presence has on customers, and
    your sad attempt at sarcasm says more about you than about me.

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  3. #33
    O/Siris
    Guest

    Re: Sprint committing outright FRAUD

    In article <[email protected]>,
    [email protected] says...
    > Cellular "Insurance" is always a scam.
    >


    I disagree that it's a scam, but agree that it really isn't always
    ideal.

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  4. #34
    O/Siris
    Guest

    Re: Sprint committing outright FRAUD

    In article <[email protected]>,
    [email protected] says...
    > I find this thread very curious, as I've never heard of SPCS sending out a
    > new phone out to a customer, when one was not ordered and that's going back
    > to 1998. Has anyone else here received a new phone from SPCS, just out of
    > the blue, with no prior correspondence or conversations with SPCS personnel?
    >


    Unfortunately, I have. A rep on our floor did it, and was fired before
    the week was up. If a rep sells enough of these, it adds to their
    bonus. A rep doing this under false pretenses is committing fraud
    against Sprint, and there *have* been prosecutions, even before my call
    center closed up (though not *at* that call center, so far as I was
    aware).

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  5. #35
    Steve Henderson
    Guest

    Re: Sprint committing outright FRAUD



    O/Siris wrote:
    > In article <[email protected]>,
    > [email protected] says...
    >
    >>That deductible may be mentioned in many places, however if it isn't in
    >>the contract, or referenced in another document in the contract, then it
    >>is NOT legally binding, as the Attorney General of New York's office
    >>agreed with me. Do you know more than they do? Are you an attorney, a
    >>Sprint representative or just somebody shooting off their mouth without
    >>knowing the laws? If you are an attorney and you are making these
    >>ignorant statements, you need to go back and study your contractual law.
    >> If you are a Sprint representative, you need to spend more time
    >>keeping your customers happy rather than arguing with them and forcing
    >>them to leave in droves to your competitors. If you are just shooting
    >>off your mouth, please save your weak arguments because they hold no
    >>merit. Check your contract. Mine mentions only the monthly fee, NOT a
    >>deductible. Does yours mention a deductible?
    >>

    >
    >
    > What it mentions is to ask the Sprint salesman and to investigate
    > attached documentation, which *included* the ERP brochure, and which I
    > didn't have handed to me because I refused ERP.


    My contract never mentioned anything like that. I signed up in late
    January of this year. Maybe they have amended the contract since this
    time, but mine doesn't mention it. Ask the New York Attorney General of
    New York! I sent him a copy of the contract.
    >
    > And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
    > time here, not company time. I've made no claim to you that I am
    > speaking for Sprint, and I know that reps have no authority to do so on
    > forums such as this newsgroup.


    I think the above statement answers my question. You ARE a Sprint rep!
    What a surprise, since you are the only person I've seen here
    defending Sprint's lackluster customer service. Instead of arguing with
    all of us CUSTOMERS (key word here), you should be attempting to satisfy
    our legitimate complaints.

    >
    > You have utterly no idea what affect my presence has on customers, and
    > your sad attempt at sarcasm says more about you than about me.
    >


    I wasn't trying to be sarcastic, I was just stating facts, just like the
    other dissatisfied customers in this group. If I was the CEO or top
    level management of Sprint, I would be appalled at what I read here and
    would take immediate actions to have my employees rectify the many
    complaints BEFORE they reach this level of public exposure. It is an
    embarrassment to Sprint and I'm sure it is not only driving away current
    customers, such as myself, but it is also a deterrent to any person
    looking for a cell phone company in the future.

    Steve Henderson




  6. #36
    Central
    Guest

    Re: Sprint committing outright FRAUD

    On Fri, 21 Oct 2005 00:50:07 +0000, Steve Henderson wrote:

    <snip>
    >
    > My contract never mentioned anything like that. I signed up in late
    > January of this year. Maybe they have amended the contract since this
    > time, but mine doesn't mention it. Ask the New York Attorney General of
    > New York! I sent him a copy of the contract.
    >>
    >> And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
    >> time here, not company time. I've made no claim to you that I am
    >> speaking for Sprint, and I know that reps have no authority to do so on
    >> forums such as this newsgroup.

    >
    > I think the above statement answers my question. You ARE a Sprint rep!
    > What a surprise, since you are the only person I've seen here
    > defending Sprint's lackluster customer service. Instead of arguing with
    > all of us CUSTOMERS (key word here), you should be attempting to satisfy
    > our legitimate complaints.
    >
    >>
    >> You have utterly no idea what affect my presence has on customers, and
    >> your sad attempt at sarcasm says more about you than about me.
    >>

    >
    > I wasn't trying to be sarcastic, I was just stating facts, just like the
    > other dissatisfied customers in this group. If I was the CEO or top
    > level management of Sprint, I would be appalled at what I read here and
    > would take immediate actions to have my employees rectify the many
    > complaints BEFORE they reach this level of public exposure. It is an
    > embarrassment to Sprint and I'm sure it is not only driving away current
    > customers, such as myself, but it is also a deterrent to any person
    > looking for a cell phone company in the future.
    >
    > Steve Henderson


    I'm curious did this contract say they have to give you a new phone? Since
    this sounds like your advantage agreement, which is between you and
    sprintpcs, and not your ERP contract, which is between you and lockline,
    then it should have made no mention of add-ons or services beyond that of
    your initial plan. In that case according to it sprintpcs owes you nothing
    which I'm sure the nice people in NY could confirm.




  7. #37
    O/Siris
    Guest

    Re: Sprint committing outright FRAUD


    [email protected] wrote:
    > Steve Henderson wrote:
    > > Lyle,
    > >
    > > Sorry to hear about the "free phone" fraudulent scam they pulled on you.
    > > I also was a victim of fraud but it was different than yours, but maybe
    > > I can help you get your problem resolved. My problem involved the
    > > warranty on the phone for which I paid a monthly charge of $5.00. I
    > > lost my phone in July and called up for my "free" replacement and I was
    > > told there was a $50 deductible even though there was nothing mentioned
    > > in the contract I signed or any documentation that they gave me.

    >
    > You must have received some seriously weird documentation. The $10
    > (warranty replacement) and $50 (non-warranty replacement) deductibles
    > were clearly disclosed when I purchased my phone with the equipment
    > replacement option.


    Weird documentation, or weird promises verbally. But he's apparently
    not interested in any discussion that questions what happened.




  8. #38
    FWIW
    Guest

    Re: Sprint committing outright FRAUD

    >I disagree that it's a scam, but agree that it really isn't always
    >ideal.


    Well, when the fine print says that they can give you a completely
    different refurbished phones, it seems like one needs to buy
    "insurance" for the "insurance" in the event they have to buy
    completely new accessories.

    And they pushed that "insurance" on me when I ordered a phone via
    telesales recently. I asked about the details, they said "If you lose
    your phone, we will replace it without cost".

    That's all they said. No deductibe, no "refurb", no "different phone".
    Just "If you lose you phone, we will replace it without cost."

    I guess they don't consider $50 "a cost".

    Maybe the phone would have arrived with a contract that contained all
    the fine print, but I obviously declined (even though they HIGHLY
    recommended the "Equipment Replacement Program" ... after all, it's
    only $5 a month). With the enthusiasm I'm guessing they get some kind
    of incentive for selling it, but I can't be sure.

    They were hardly what I would call upfront regarding the dedictible, or
    anything else besides the fact that they replaced the phone without
    cost.

    Some people would call that a scam. I guess it depends on how you
    define the word. Some people would call it simple incompetence.

    $110 for the first year for a possible refurb of a different model
    doesn't sound too terribly appealing.

    But to each his/her own.




  9. #39
    FWIW
    Guest

    Re: Sprint committing outright FRAUD

    >For such a prolific liar, you sure aren't very good at it.

    Criticizing Sprint (or Rob) = prolific lying

    Sure, Rob.

    We believe you.




  10. #40
    FWIW
    Guest

    Re: Sprint committing outright FRAUD

    >You have utterly no idea what affect my presence has on customers, and
    >your sad attempt at sarcasm says more about you than about me.


    Hey, is "says more about you" related to "very telling".

    Because you didn't inform him that his attitude was "very telling" and
    frankly I am getting a little bit worried that you are not using the
    correct cliche's.

    Yes, your presense has a great effect on customers.

    It confirms everything we suspected about Sprint as a whole. Blaming
    the customer, assuming the customer is wrong, personal insuts,
    spinning, obfuscating, hostility toward the customer (especially a
    customer who dares to disagree).

    You confirm what every Customer Satisfaction Survey has found.

    Sprint is at or near the bottom when it comes to Customer Service.




  11. #41
    Bob Smith
    Guest

    Re: Sprint committing outright FRAUD


    "FWIW" <[email protected]> wrote in message
    news:[email protected]
    > >For such a prolific liar, you sure aren't very good at it.

    >
    > Criticizing Sprint (or Rob) = prolific lying
    >
    > Sure, Rob.
    >
    > We believe you.


    What's with all this "we" you are posting FWIW? There is no "we".

    I've known Rob on this newsgroup for a good 2 years now, and I trust what he
    says. You, on the other hand, have no credibility.

    Bob





  12. #42
    Bob Smith
    Guest

    Re: Sprint committing outright FRAUD


    "FWIW" <[email protected]> wrote in message
    news:[email protected]
    > >You have utterly no idea what affect my presence has on customers, and
    >>your sad attempt at sarcasm says more about you than about me.

    >
    > Hey, is "says more about you" related to "very telling".
    >
    > Because you didn't inform him that his attitude was "very telling" and
    > frankly I am getting a little bit worried that you are not using the
    > correct cliche's.
    >
    > Yes, your presense has a great effect on customers.
    >
    > It confirms everything we suspected about Sprint as a whole. Blaming
    > the customer, assuming the customer is wrong, personal insuts,
    > spinning, obfuscating, hostility toward the customer (especially a
    > customer who dares to disagree).


    There you go again with that "we" crap. It sounds like you aren't just a
    bigot, but schitzo as well.

    Bob





  13. #43
    FWIW
    Guest

    Re: Sprint committing outright FRAUD

    >What's with all this "we" you are posting FWIW? There is no "we".

    Sure there is. "We" = more than one person.

    As a matter of fact if you go to www.doctionary.com and look up "we",
    you can see the official defintion.

    >I've known Rob on this newsgroup for a good 2 years now, and I trust what he
    >says


    Okay, fair enough.

    >You, on the other hand, have no credibility.


    Well, your opinion is certainly duly noted. I don't work for Sprint.
    I'm not asking for your business. I also have JD Powers and other
    customer satisfaction survey's to back up my claims.

    Sure, J.D. Powers is no "Bob", but hey, it's a start.




  14. #44
    FWIW
    Guest

    Re: Sprint committing outright FRAUD

    >There you go again with that "we" crap. It sounds like you aren't just a
    >bigot, but schitzo as well.



    Ahhhh, now THAT post that fosters credibility "Bigot", "Schitzo" ....
    beautiful.

    This is how you are defending the Sprint Rep? No great surprise I
    suppose. Hostility toward the customer. "We" (more than one of us
    according to some survey's) are well familiar with it.

    Perhaps my lack of ad-hominem attacks is what has you bamboozled, Bob.

    Apparently you equate the two with "credibility".

    But, i'm not sure if they are one and the same.

    I suppose that is a matter of personal opinion.

    I like the addition of "schitzo", however. It was a nice departure
    from all of the other unimaginative insults that were flying around the
    group earlier.

    Might I suggest that in the next post you somehow denegrate the
    reputation of my mother, or perhaps insult the size of my penis?

    Those are oldies, but goodies. I hear retro is chic these days.




  15. #45
    Scott
    Guest

    Re: Sprint committing outright FRAUD


    "FWIW" <[email protected]> wrote in message
    news:[email protected]
    > >There you go again with that "we" crap. It sounds like you aren't just a
    >>bigot, but schitzo as well.

    >
    >
    > Ahhhh, now THAT post that fosters credibility "Bigot", "Schitzo" ....
    > beautiful.


    Nice to see that you use all of the facts presented to form an opinion. Oh,
    wait.....thats right.....you don't.

    >
    > This is how you are defending the Sprint Rep? No great surprise I
    > suppose. Hostility toward the customer. "We" (more than one of us
    > according to some survey's) are well familiar with it.


    The surveys say no such thing.

    >
    > Perhaps my lack of ad-hominem attacks is what has you bamboozled, Bob.


    A temporary stop means nothing.

    >
    > Apparently you equate the two with "credibility".


    In order to have credibility, you must present something of worth.
    Generally more than personal opinion. Having not done that yourself, you
    therefore have no credibility.

    Rob, OTOH, has years of documented experience in the field. You have
    already admitted none. You are the last one here that needs to be bringing
    up credibility as an issue.
    >
    > But, i'm not sure if they are one and the same.
    >
    > I suppose that is a matter of personal opinion.
    >
    > I like the addition of "schitzo", however. It was a nice departure
    > from all of the other unimaginative insults that were flying around the
    > group earlier.


    They were unimaginative due to the boring subject matter at hand.

    >
    > Might I suggest that in the next post you somehow denegrate the
    > reputation of my mother, or perhaps insult the size of my penis?


    And this is why you will never have credibility here- complaining about the
    insults and then begging for more will only create even more credibility
    issues for you.

    >
    > Those are oldies, but goodies. I hear retro is chic these days.
    >






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