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  1. #1
    Dan
    Guest
    I asked and they offered me a 6th line to my account. I made sure
    everything was ok. They said it was ok. I should not have trusted
    them. After their long process of being over 1 hour on the phone with
    the rep, I felt happy about it. They told me to call back tomorrow to
    get the phone number; should have clued me in.

    Called back the next day and they said it was a mistake. Can't add
    another line; 5 is the limit. They could have spared me all the
    hassle and crap and told me up front. Won't trust them again.




    See More: Offered and then reneged -- to a 5+ year customer too




  2. #2
    stevie
    Guest

    Re: Offered and then reneged -- to a 5+ year customer too

    i think it again indicates that Sprint is a badly managed company.
    "Dan" <[email protected]> wrote in message
    news:[email protected]
    I asked and they offered me a 6th line to my account. I made sure
    everything was ok. They said it was ok. I should not have trusted
    them. After their long process of being over 1 hour on the phone with
    the rep, I felt happy about it. They told me to call back tomorrow to
    get the phone number; should have clued me in.

    Called back the next day and they said it was a mistake. Can't add
    another line; 5 is the limit. They could have spared me all the
    hassle and crap and told me up front. Won't trust them again.





  3. #3
    Joe Gill
    Guest

    Re: Offered and then reneged -- to a 5+ year customer too

    It may come down to a case of "WHO" you talk to....
    Yes, by the 'rules' and 'processes', only 5 lines per account....
    But not all employees are created equal, some are more equal than others and
    can make things happen...

    I am contemplating the same thing and inquired at a local store and was told
    "stop by when you are ready"...

    "Dan" <[email protected]> wrote in message
    news:[email protected]
    > I asked and they offered me a 6th line to my account. I made sure
    > everything was ok. They said it was ok. I should not have trusted
    > them. After their long process of being over 1 hour on the phone with
    > the rep, I felt happy about it. They told me to call back tomorrow to
    > get the phone number; should have clued me in.
    >
    > Called back the next day and they said it was a mistake. Can't add
    > another line; 5 is the limit. They could have spared me all the
    > hassle and crap and told me up front. Won't trust them again.
    >






  4. #4
    Isaiah Beard
    Guest

    Re: Offered and then reneged -- to a 5+ year customer too

    Dan wrote:

    > Called back the next day and they said it was a mistake. Can't add
    > another line; 5 is the limit. They could have spared me all the
    > hassle and crap and told me up front. Won't trust them again.


    Generally yes, 5 lines is the limit for an individual account. Sprint
    has been known to make exceptions (A2 class accounts - max 10 lines),
    but this is VERY rare. To get it the account holder must have spotless
    credit, a spotless payment history spanning quite a few years, and a
    history of high revenue yield.

    Most likely, it was a rep trying to make a quick commission, and s/he
    was hoping the billing system would bump you up and add the line.
    Ultimately, it didn't work out.


    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  5. #5
    George G
    Guest

    Re: Offered and then reneged -- to a 5+ year customer too

    Well, depending on your credit rating, more than 5 lines is possible, but,
    if you are sharing minutes on a family plan, then only 5 lines are allowed,
    another line would have to be on a separate plan.



    "Dan" <[email protected]> wrote in message
    news:[email protected]
    >I asked and they offered me a 6th line to my account. I made sure
    > everything was ok. They said it was ok. I should not have trusted
    > them. After their long process of being over 1 hour on the phone with
    > the rep, I felt happy about it. They told me to call back tomorrow to
    > get the phone number; should have clued me in.
    >
    > Called back the next day and they said it was a mistake. Can't add
    > another line; 5 is the limit. They could have spared me all the
    > hassle and crap and told me up front. Won't trust them again.
    >






  6. #6
    O/Siris
    Guest

    Re: Offered and then reneged -- to a 5+ year customer too

    In article <%[email protected]>, [email protected] says...
    > Well, depending on your credit rating, more than 5 lines is possible, but,
    > if you are sharing minutes on a family plan, then only 5 lines are allowed,
    > another line would have to be on a separate plan.
    >
    >
    >
    > "Dan" <[email protected]> wrote in message
    > news:[email protected]
    > >I asked and they offered me a 6th line to my account. I made sure
    > > everything was ok. They said it was ok. I should not have trusted
    > > them. After their long process of being over 1 hour on the phone with
    > > the rep, I felt happy about it. They told me to call back tomorrow to
    > > get the phone number; should have clued me in.
    > >
    > > Called back the next day and they said it was a mistake. Can't add
    > > another line; 5 is the limit. They could have spared me all the
    > > hassle and crap and told me up front. Won't trust them again.
    > >


    I strongly suspect this was the problem. Sprint's Family Plans (last
    time I checked) don't reliably support more than 5 lines. Reps with a
    bit of imagination had ways to add more. However, more often than not,
    it caused billing problems (i.e. only 5 of the phones getting PCS2PCS,
    or one phone getting charged anytime minutes at 8PM with a 7PM option in
    effect).

    B and A class customers can have 6 and 10 lines, respectively, on their
    account. But they can have only one family plan, and only up to 5
    phones on that plan. Thus, lines 6-10, if they are active, would all
    have to be on individual plans.

    It's been a while since I looked into this, but I haven't seen anything
    to suggest that it's changed.

    --
    R
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



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