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  1. #1
    Guest
    I've had it with the deception and lies, and pitiful customer service.
    FAST COMPANY ranked Sprint 3rd worst in customer service, so I KNOW
    there are many people out there in the same situation.

    Rather than file suit alone, there is power in numbers. My goal is to
    use the web to find 50,000 customers who are unsatisfied with poor
    signal coverage and lying help desk people. This is a beginning, and
    if I find 5 people in this group, it could soon turn into 5,000.

    Here is the letter sent to Sprint headquarters, and in the face of a
    really angry customer with legitimate complaints, their response is
    "silence".
    ---------

    Transmitted Electronically

    November 12, 2005

    To: Sprint Ethics and Compliance Committee

    From: Robert Ramirez, Irving, Texas


    This note is a followup to an earlier correspondence. So far, I have
    not heard back from the committee in regards to my allegation that your
    business practices are unethical for the following reasons:

    A) your phone help team is telling blatant lies that cause the
    customer to not get his/her problem fixed and waste time trying to get
    it resolved.

    a1) I have spent a great deal of time working to solve a simple
    problem and there is a cost to this and

    a2) you have been billing full fees during this entire period and not
    delivering full service.

    B) You are advertising one level of service and delivering another.
    Your coverage map shows excellent coverage in my neighborhood, yet the
    signal continually turns off, and my primary reason for cell phone
    service is to be able to talk to kids in California from home

    b1) this leads to aggravation as calls, including important business
    calls, are cut off in mid sentence due to inadquate signal;

    b2) loss of time

    b3) you bill full fees while not providing full service as promised.

    As you are certainly aware, a recent copy of FAST COMANY magazine
    listed SPRINT as the 3rd worst company in America for customer service.
    This means there are MANY MANY MANY people out there similarly
    dissatisfied and surely many of them can be made to understand that you
    have defrauded us by not providing promised services.

    They would probably easily understand why this customer feels he has
    good cause to bring suit against you. It will not be hard to find a
    lawyer who can help organize a class action lawsuit.

    I am now requesting, a SECOND time, that you respond, in writing to my
    initial complaint about your poor and unethical business practices.
    Please include in this letter:

    1) Please advise who read the first letter,
    2) what action was taken (beyond getting your technical people to
    ACTUALLY fix the problem after 4-5 months).
    3)an explanation of failure to respond to this request.
    4)Lastly, please advise what the next step should be in contacting
    corporate governance individuals regarding this serious complaint.

    I would expect to receive this letter within a reasonable amount of
    time, 5 business days or so, Otherwise, I'll assume you are
    non-responsive and will launch phase two of this operation.

    -----------
    Well, I promised them phase two, and it starts here.....Join in if
    you'd like to "stick it to the man!!!."




    See More: Seeking Angry Customers for Class Action




  2. #2
    k
    Guest

    Re: Seeking Angry Customers for Class Action

    [email protected] wrote in news:1133501196.114539.223210
    @f14g2000cwb.googlegroups.com:

    > I've had it with the deception and lies, and pitiful customer service.
    > FAST COMPANY ranked Sprint 3rd worst in customer service, so I KNOW
    > there are many people out there in the same situation.
    >
    > Rather than file suit alone, there is power in numbers. My goal is to
    > use the web to find 50,000 customers who are unsatisfied with poor
    > signal coverage and lying help desk people. This is a beginning, and
    > if I find 5 people in this group, it could soon turn into 5,000.
    >
    > Here is the letter sent to Sprint headquarters, and in the face of a
    > really angry customer with legitimate complaints, their response is
    > "silence".
    > ---------
    >
    > Transmitted Electronically
    >
    > November 12, 2005
    >
    > To: Sprint Ethics and Compliance Committee
    >
    > From: Robert Ramirez, Irving, Texas
    >
    >
    > This note is a followup to an earlier correspondence. So far, I have
    > not heard back from the committee in regards to my allegation that your
    > business practices are unethical for the following reasons:
    >
    > A) your phone help team is telling blatant lies that cause the
    > customer to not get his/her problem fixed and waste time trying to get
    > it resolved.
    >
    > a1) I have spent a great deal of time working to solve a simple
    > problem and there is a cost to this and
    >
    > a2) you have been billing full fees during this entire period and not
    > delivering full service.
    >
    > B) You are advertising one level of service and delivering another.
    > Your coverage map shows excellent coverage in my neighborhood, yet the
    > signal continually turns off, and my primary reason for cell phone
    > service is to be able to talk to kids in California from home
    >
    > b1) this leads to aggravation as calls, including important business
    > calls, are cut off in mid sentence due to inadquate signal;
    >
    > b2) loss of time
    >
    > b3) you bill full fees while not providing full service as promised.
    >
    > As you are certainly aware, a recent copy of FAST COMANY magazine
    > listed SPRINT as the 3rd worst company in America for customer service.
    > This means there are MANY MANY MANY people out there similarly
    > dissatisfied and surely many of them can be made to understand that you
    > have defrauded us by not providing promised services.
    >
    > They would probably easily understand why this customer feels he has
    > good cause to bring suit against you. It will not be hard to find a
    > lawyer who can help organize a class action lawsuit.
    >
    > I am now requesting, a SECOND time, that you respond, in writing to my
    > initial complaint about your poor and unethical business practices.
    > Please include in this letter:
    >
    > 1) Please advise who read the first letter,
    > 2) what action was taken (beyond getting your technical people to
    > ACTUALLY fix the problem after 4-5 months).
    > 3)an explanation of failure to respond to this request.
    > 4)Lastly, please advise what the next step should be in contacting
    > corporate governance individuals regarding this serious complaint.
    >
    > I would expect to receive this letter within a reasonable amount of
    > time, 5 business days or so, Otherwise, I'll assume you are
    > non-responsive and will launch phase two of this operation.
    >
    > -----------
    > Well, I promised them phase two, and it starts here.....Join in if
    > you'd like to "stick it to the man!!!."
    >
    > NO iam happy





  3. #3
    Zman
    Guest

    Re: Seeking Angry Customers for Class Action

    Don't expect to hear anything. Your charges lack any type of proof or
    details. If you fully read the sites with the coverage maps, you will see
    that it states something along the lines that the coverage areas shown are
    not a guarantee of service.

    Also, what makes you think that Sprint would provide you with "what the next
    step should be in contacting corporate governance individuals regarding this
    serious complaint."? If you hit someone with your car and they said to you,
    "I'm going to sue you. Who should I call?" are you going to tell them or
    tell them to figure it out for themselves? Wake up and smell reality....

    <[email protected]> wrote in message
    news:[email protected]
    > I've had it with the deception and lies, and pitiful customer service.
    > FAST COMPANY ranked Sprint 3rd worst in customer service, so I KNOW
    > there are many people out there in the same situation.
    >
    > Rather than file suit alone, there is power in numbers. My goal is to
    > use the web to find 50,000 customers who are unsatisfied with poor
    > signal coverage and lying help desk people. This is a beginning, and
    > if I find 5 people in this group, it could soon turn into 5,000.
    >
    > Here is the letter sent to Sprint headquarters, and in the face of a
    > really angry customer with legitimate complaints, their response is
    > "silence".
    > ---------
    >
    > Transmitted Electronically
    >
    > November 12, 2005
    >
    > To: Sprint Ethics and Compliance Committee
    >
    > From: Robert Ramirez, Irving, Texas
    >
    >
    > This note is a followup to an earlier correspondence. So far, I have
    > not heard back from the committee in regards to my allegation that your
    > business practices are unethical for the following reasons:
    >
    > A) your phone help team is telling blatant lies that cause the
    > customer to not get his/her problem fixed and waste time trying to get
    > it resolved.
    >
    > a1) I have spent a great deal of time working to solve a simple
    > problem and there is a cost to this and
    >
    > a2) you have been billing full fees during this entire period and not
    > delivering full service.
    >
    > B) You are advertising one level of service and delivering another.
    > Your coverage map shows excellent coverage in my neighborhood, yet the
    > signal continually turns off, and my primary reason for cell phone
    > service is to be able to talk to kids in California from home
    >
    > b1) this leads to aggravation as calls, including important business
    > calls, are cut off in mid sentence due to inadquate signal;
    >
    > b2) loss of time
    >
    > b3) you bill full fees while not providing full service as promised.
    >
    > As you are certainly aware, a recent copy of FAST COMANY magazine
    > listed SPRINT as the 3rd worst company in America for customer service.
    > This means there are MANY MANY MANY people out there similarly
    > dissatisfied and surely many of them can be made to understand that you
    > have defrauded us by not providing promised services.
    >
    > They would probably easily understand why this customer feels he has
    > good cause to bring suit against you. It will not be hard to find a
    > lawyer who can help organize a class action lawsuit.
    >
    > I am now requesting, a SECOND time, that you respond, in writing to my
    > initial complaint about your poor and unethical business practices.
    > Please include in this letter:
    >
    > 1) Please advise who read the first letter,
    > 2) what action was taken (beyond getting your technical people to
    > ACTUALLY fix the problem after 4-5 months).
    > 3)an explanation of failure to respond to this request.
    > 4)Lastly, please advise what the next step should be in contacting
    > corporate governance individuals regarding this serious complaint.
    >
    > I would expect to receive this letter within a reasonable amount of
    > time, 5 business days or so, Otherwise, I'll assume you are
    > non-responsive and will launch phase two of this operation.
    >
    > -----------
    > Well, I promised them phase two, and it starts here.....Join in if
    > you'd like to "stick it to the man!!!."
    >






  4. #4
    Scott
    Guest

    Re: Seeking Angry Customers for Class Action


    <[email protected]> wrote in message
    news:[email protected]

    Wow!!!! I bet that very long, undetailed, third grade homework assignment
    has them shaking in their boots. There were more facts presented at the
    President's last news conference.





  5. #5
    Porter Haskew
    Guest

    Re: Seeking Angry Customers for Class Action

    Happy here. Thanks Sprint.

    On 1 Dec 2005 21:26:36 -0800, [email protected] wrote:

    >I've had it with the deception and lies, and pitiful customer service.
    > FAST COMPANY ranked Sprint 3rd worst in customer service, so I KNOW
    >there are many people out there in the same situation.
    >
    >Rather than file suit alone, there is power in numbers. My goal is to
    >use the web to find 50,000 customers who are unsatisfied with poor
    >signal coverage and lying help desk people. This is a beginning, and
    >if I find 5 people in this group, it could soon turn into 5,000.
    >
    >Here is the letter sent to Sprint headquarters, and in the face of a
    >really angry customer with legitimate complaints, their response is
    >"silence".
    >---------
    >
    >Transmitted Electronically
    >
    >November 12, 2005
    >
    >To: Sprint Ethics and Compliance Committee
    >
    >From: Robert Ramirez, Irving, Texas
    >
    >
    >This note is a followup to an earlier correspondence. So far, I have
    >not heard back from the committee in regards to my allegation that your
    >business practices are unethical for the following reasons:
    >
    >A) your phone help team is telling blatant lies that cause the
    >customer to not get his/her problem fixed and waste time trying to get
    >it resolved.
    >
    >a1) I have spent a great deal of time working to solve a simple
    >problem and there is a cost to this and
    >
    >a2) you have been billing full fees during this entire period and not
    >delivering full service.
    >
    >B) You are advertising one level of service and delivering another.
    >Your coverage map shows excellent coverage in my neighborhood, yet the
    >signal continually turns off, and my primary reason for cell phone
    >service is to be able to talk to kids in California from home
    >
    >b1) this leads to aggravation as calls, including important business
    >calls, are cut off in mid sentence due to inadquate signal;
    >
    >b2) loss of time
    >
    >b3) you bill full fees while not providing full service as promised.
    >
    >As you are certainly aware, a recent copy of FAST COMANY magazine
    >listed SPRINT as the 3rd worst company in America for customer service.
    > This means there are MANY MANY MANY people out there similarly
    >dissatisfied and surely many of them can be made to understand that you
    >have defrauded us by not providing promised services.
    >
    >They would probably easily understand why this customer feels he has
    >good cause to bring suit against you. It will not be hard to find a
    >lawyer who can help organize a class action lawsuit.
    >
    >I am now requesting, a SECOND time, that you respond, in writing to my
    >initial complaint about your poor and unethical business practices.
    >Please include in this letter:
    >
    > 1) Please advise who read the first letter,
    > 2) what action was taken (beyond getting your technical people to
    >ACTUALLY fix the problem after 4-5 months).
    > 3)an explanation of failure to respond to this request.
    > 4)Lastly, please advise what the next step should be in contacting
    >corporate governance individuals regarding this serious complaint.
    >
    >I would expect to receive this letter within a reasonable amount of
    >time, 5 business days or so, Otherwise, I'll assume you are
    >non-responsive and will launch phase two of this operation.
    >
    >-----------
    >Well, I promised them phase two, and it starts here.....Join in if
    >you'd like to "stick it to the man!!!."




  6. #6
    Mo Mo
    Guest

    Re: Seeking Angry Customers for Class Action

    This is funny. I am a sprint and a Cingular customer. I hate Cingular's
    support and service coverage. I wish I could go back to sprint. The only
    reason I am on Cingular is that they direct bill my monthly statement with
    my BellSouth bill which I don't get. My company pays it. I have been
    fighting with Cingular for weeks about spam text msgs. They suck. I just
    got off the phone with sprint support for another issue and the girl was so
    nice and helpful.


    As far as this stupid class action lawsuit it looks like the case has no
    merit. Besides we all know that WE don't make out in these. Only the
    lawyers do. We as customers might be lucky to get 2 or 3 dollars whereas
    the lawyers will get millions. Class actions are a waste of time and money.
    "Porter Haskew" <[email protected]> wrote in message
    news:[email protected]
    > Happy here. Thanks Sprint.
    >
    > On 1 Dec 2005 21:26:36 -0800, [email protected] wrote:
    >
    >>I've had it with the deception and lies, and pitiful customer service.
    >> FAST COMPANY ranked Sprint 3rd worst in customer service, so I KNOW
    >>there are many people out there in the same situation.
    >>
    >>Rather than file suit alone, there is power in numbers. My goal is to
    >>use the web to find 50,000 customers who are unsatisfied with poor
    >>signal coverage and lying help desk people. This is a beginning, and
    >>if I find 5 people in this group, it could soon turn into 5,000.
    >>
    >>Here is the letter sent to Sprint headquarters, and in the face of a
    >>really angry customer with legitimate complaints, their response is
    >>"silence".
    >>---------
    >>
    >>Transmitted Electronically
    >>
    >>November 12, 2005
    >>
    >>To: Sprint Ethics and Compliance Committee
    >>
    >>From: Robert Ramirez, Irving, Texas
    >>
    >>
    >>This note is a followup to an earlier correspondence. So far, I have
    >>not heard back from the committee in regards to my allegation that your
    >>business practices are unethical for the following reasons:
    >>
    >>A) your phone help team is telling blatant lies that cause the
    >>customer to not get his/her problem fixed and waste time trying to get
    >>it resolved.
    >>
    >>a1) I have spent a great deal of time working to solve a simple
    >>problem and there is a cost to this and
    >>
    >>a2) you have been billing full fees during this entire period and not
    >>delivering full service.
    >>
    >>B) You are advertising one level of service and delivering another.
    >>Your coverage map shows excellent coverage in my neighborhood, yet the
    >>signal continually turns off, and my primary reason for cell phone
    >>service is to be able to talk to kids in California from home
    >>
    >>b1) this leads to aggravation as calls, including important business
    >>calls, are cut off in mid sentence due to inadquate signal;
    >>
    >>b2) loss of time
    >>
    >>b3) you bill full fees while not providing full service as promised.
    >>
    >>As you are certainly aware, a recent copy of FAST COMANY magazine
    >>listed SPRINT as the 3rd worst company in America for customer service.
    >> This means there are MANY MANY MANY people out there similarly
    >>dissatisfied and surely many of them can be made to understand that you
    >>have defrauded us by not providing promised services.
    >>
    >>They would probably easily understand why this customer feels he has
    >>good cause to bring suit against you. It will not be hard to find a
    >>lawyer who can help organize a class action lawsuit.
    >>
    >>I am now requesting, a SECOND time, that you respond, in writing to my
    >>initial complaint about your poor and unethical business practices.
    >>Please include in this letter:
    >>
    >> 1) Please advise who read the first letter,
    >> 2) what action was taken (beyond getting your technical people to
    >>ACTUALLY fix the problem after 4-5 months).
    >> 3)an explanation of failure to respond to this request.
    >> 4)Lastly, please advise what the next step should be in contacting
    >>corporate governance individuals regarding this serious complaint.
    >>
    >>I would expect to receive this letter within a reasonable amount of
    >>time, 5 business days or so, Otherwise, I'll assume you are
    >>non-responsive and will launch phase two of this operation.
    >>
    >>-----------
    >>Well, I promised them phase two, and it starts here.....Join in if
    >>you'd like to "stick it to the man!!!."






  7. #7
    FWIW
    Guest

    Re: Seeking Angry Customers for Class Action

    I actually support consumers who fight for what they thing is right.

    Companies get away with WAY to much fraud these days.

    And just because I don't happen to feel the same way, doesn't mean I
    would discourage those who do from pursuing a course of action.

    Most doctors found guilty of malpractice have hundreds of perfectly
    satisfied patients. But that is of no consolation to the one or two
    folks they screwed up with. And those wrong patients have valid
    claims.

    Sprint ranks last, or very close to last in every single solitary
    survey or rating I have ever seen published on the subject. More
    people are unhappy with Sprint Customer Service than virtually any
    other company in the United States. So while there may not be support
    for the guy in this newsgroup, nationally, I am sure there is support.

    Personally, I get around this by testing the phones where I cam going
    to use them, and avoid contact with Sprint humans (and I use that term
    loosly) at all costs.

    The cutting edge phones, the superior calling plans, and the EVDO data
    network are just too good to pass up because of **** customer service.
    There's no free lunch.

    I could see how some of the lies and misdeeds (conract re-aging,
    outright misinformation, Sprint coprorate disavowing of rep claims in
    contracts, etc) could be easy chum for a class-action lawyer, and to
    that end, Sprint is kind of setting themselves up for one of these.

    Customer Service should get on the ball, because if this guy doesn't
    get a suit off the ground, I am pretty sure someone else will.




  8. #8
    Steve Sobol
    Guest

    Re: Seeking Angry Customers for Class Action

    FWIW wrote:
    > I actually support consumers who fight for what they thing is right.


    Nothing wrong with that, but with class action lawsuits, the class members
    don't actually get anything besides a token settlement. The lawyers get the
    bulk of the benefits from the lawsuit (i.e. lots of money in their pockets)

    > And just because I don't happen to feel the same way, doesn't mean I
    > would discourage those who do from pursuing a course of action.
    >
    > Most doctors found guilty of malpractice have hundreds of perfectly
    > satisfied patients. But that is of no consolation to the one or two
    > folks they screwed up with. And those wrong patients have valid
    > claims.


    In which case an individual lawsuit may be the way to go. In an INDIVIDUAL
    suit, if I sue you and win, I am awarded whatever the damages are per the
    original complaint. That makes a lot more sense.

    > Customer Service should get on the ball, because if this guy doesn't
    > get a suit off the ground, I am pretty sure someone else will.


    Yeah, well. Verizon just lost a class action for crippling Bluetooth in some
    of their phones, and I think the class members may have gotten a coupon for
    some minimal amount of money off future services, and that's it...

    I'm not arguing that people shouldn't fight, just that class actions are
    usually losing propositions - the defendant gets screwed, but so do the
    plaintiffs.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  9. #9
    FWIW
    Guest

    Re: Seeking Angry Customers for Class Action

    >I'm not arguing that people shouldn't fight, just that class actions are
    >usually losing propositions - the defendant gets screwed, but so do the
    >plaintiffs.




    Point taken. You are absolutely right.

    Class actions are for lawyers. Period. The original poster will
    likley get nothing even if he prevails.

    The ONLY benefit of class action suits is when the suit forces a change
    in business practives as part of the settlement (ie. AOL finally had
    to start allowing customers to cancel their service).

    You have to be happy to win a class action for the principal of it,
    because you sure won't get any money out of it.




  10. #10
    Mij Adyaw
    Guest

    Re: Seeking Angry Customers for Class Action

    Why would anyone want to start a class action suit against Sprint? Sprint is
    a good company with good cell phone service and phones.

    "FWIW" <[email protected]> wrote in message
    news:[email protected]
    > >I'm not arguing that people shouldn't fight, just that class actions are
    >>usually losing propositions - the defendant gets screwed, but so do the
    >>plaintiffs.

    >
    >
    >
    > Point taken. You are absolutely right.
    >
    > Class actions are for lawyers. Period. The original poster will
    > likley get nothing even if he prevails.
    >
    > The ONLY benefit of class action suits is when the suit forces a change
    > in business practives as part of the settlement (ie. AOL finally had
    > to start allowing customers to cancel their service).
    >
    > You have to be happy to win a class action for the principal of it,
    > because you sure won't get any money out of it.
    >






  11. #11
    Steve Sobol
    Guest

    Re: Seeking Angry Customers for Class Action

    FWIW wrote:

    > The ONLY benefit of class action suits is when the suit forces a change
    > in business practives as part of the settlement (ie. AOL finally had
    > to start allowing customers to cancel their service).


    Agreed.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  12. #12
    Steve Sobol
    Guest

    Re: Seeking Angry Customers for Class Action

    Mij Adyaw wrote:
    > Why would anyone want to start a class action suit against Sprint? Sprint is
    > a good company with good cell phone service and phones.


    Let's just clarify here. Sprint is a rather clueless company with a great
    network, cool phones and crappy customer service. Crappy customer service
    can cause lots of problems, and in Sprint's case is the result of
    (apparently) stupid management at the executive level. I'd love to still be
    a Sprint customer, and probably would be if their new CSRs weren't such
    flaming morons.

    Mishandling of customer service can lead to lots of problems, including
    legal action. I'm not arguing that it should or shouldn't in Sprint's case,
    but it happens all the time.

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  13. #13
    Mij Adyaw
    Guest

    Re: Seeking Angry Customers for Class Action

    As long as the churn does not get too high and Sprint has great advertising
    campaigns that get a lot of new customers, there is absolutely no financial
    incentive for them to change the mode of operation of their customer service
    department. If it doesn't cut into the bottom line, the problem does not
    exist. It is really that simple.



    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Mij Adyaw wrote:
    >> Why would anyone want to start a class action suit against Sprint? Sprint
    >> is a good company with good cell phone service and phones.

    >
    > Let's just clarify here. Sprint is a rather clueless company with a great
    > network, cool phones and crappy customer service. Crappy customer service
    > can cause lots of problems, and in Sprint's case is the result of
    > (apparently) stupid management at the executive level. I'd love to still
    > be a Sprint customer, and probably would be if their new CSRs weren't such
    > flaming morons.
    >
    > Mishandling of customer service can lead to lots of problems, including
    > legal action. I'm not arguing that it should or shouldn't in Sprint's
    > case, but it happens all the time.
    >
    > --
    > Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    > Company website: http://JustThe.net/
    > Personal blog, resume, portfolio: http://SteveSobol.com/
    > E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307






  14. #14
    Steve Sobol
    Guest

    Re: Seeking Angry Customers for Class Action

    Mij Adyaw wrote:
    > As long as the churn does not get too high and Sprint has great advertising
    > campaigns that get a lot of new customers, there is absolutely no financial
    > incentive for them to change the mode of operation of their customer service
    > department. If it doesn't cut into the bottom line, the problem does not
    > exist. It is really that simple.


    Yes, I know. The sad fact is that they'll have to piss off a lot of
    customers before they lose enough money for management to get a clue.

    I loved my phone, I loved the coverage, I loved CS for a while before they
    were outsourced...

    --
    Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    Company website: http://JustThe.net/
    Personal blog, resume, portfolio: http://SteveSobol.com/
    E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307



  15. #15
    Mij Adyaw
    Guest

    Re: Seeking Angry Customers for Class Action

    I just keep hanging-up until I get to a rep that makes sense. Also, I have a
    business account so I call a different phone number.

    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Mij Adyaw wrote:
    >> As long as the churn does not get too high and Sprint has great
    >> advertising campaigns that get a lot of new customers, there is
    >> absolutely no financial incentive for them to change the mode of
    >> operation of their customer service department. If it doesn't cut into
    >> the bottom line, the problem does not exist. It is really that simple.

    >
    > Yes, I know. The sad fact is that they'll have to piss off a lot of
    > customers before they lose enough money for management to get a clue.
    >
    > I loved my phone, I loved the coverage, I loved CS for a while before they
    > were outsourced...
    >
    > --
    > Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
    > Company website: http://JustThe.net/
    > Personal blog, resume, portfolio: http://SteveSobol.com/
    > E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307






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