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  1. #1
    I have been preapproved for a pre-owned phone thru Sprint due to the
    fact that none of the stores around here are able to upgrade the
    software on my phone, a Kyocera 2345. I won't be qualified for any
    type of rebate until May 2006, and I was told by a Sprint store manager
    that buying a preowned phone will not alter my rebate status; but
    another sprint employee told me it would. He said as soon as the ESN
    is activated on my account the rebate time period starts over. Does
    anyone know what is correct? The phone I was looking at is a Sanyo
    VI-2300, it still had the clear plastic covering the screen on it so it
    doesn't look like it was ever activated. Not sure what to think, I
    would be purchasing this phone at 1/2 the retail price.

    Thanks,
    Sherry




    See More: Pre-Owned Phones




  2. #2
    John Richards
    Guest

    Re: Pre-Owned Phones

    <[email protected]> wrote in message news:[email protected]
    >I have been preapproved for a pre-owned phone thru Sprint due to the
    > fact that none of the stores around here are able to upgrade the
    > software on my phone, a Kyocera 2345. I won't be qualified for any
    > type of rebate until May 2006, and I was told by a Sprint store manager
    > that buying a preowned phone will not alter my rebate status; but
    > another sprint employee told me it would. He said as soon as the ESN
    > is activated on my account the rebate time period starts over. Does
    > anyone know what is correct? The phone I was looking at is a Sanyo
    > VI-2300, it still had the clear plastic covering the screen on it so it
    > doesn't look like it was ever activated. Not sure what to think, I
    > would be purchasing this phone at 1/2 the retail price.


    Sprint's policy, as far as we know it, is to reset the rebate clock
    whenever a never-activated phone is activated.

    --
    John Richards



  3. #3
    Dave
    Guest

    Re: Pre-Owned Phones

    Actually whenever the ESN is changed the clock resets. We used to do loaner
    phones, but I stopped because it would reset the customers clock.

    You maybe able to negotioate something with customer service.

    Dave

    "John Richards" <[email protected]> wrote in message
    news:[email protected]
    > <[email protected]> wrote in message
    > news:[email protected]
    >>I have been preapproved for a pre-owned phone thru Sprint due to the
    >> fact that none of the stores around here are able to upgrade the
    >> software on my phone, a Kyocera 2345. I won't be qualified for any
    >> type of rebate until May 2006, and I was told by a Sprint store manager
    >> that buying a preowned phone will not alter my rebate status; but
    >> another sprint employee told me it would. He said as soon as the ESN
    >> is activated on my account the rebate time period starts over. Does
    >> anyone know what is correct? The phone I was looking at is a Sanyo
    >> VI-2300, it still had the clear plastic covering the screen on it so it
    >> doesn't look like it was ever activated. Not sure what to think, I
    >> would be purchasing this phone at 1/2 the retail price.

    >
    > Sprint's policy, as far as we know it, is to reset the rebate clock
    > whenever a never-activated phone is activated.
    >
    > --
    > John Richards






  4. #4
    Michael Raphael
    Guest

    Re: Pre-Owned Phones

    Sherry:

    Could you elaborate on your comment about being 'pre-approved' for a pre-owned phone? This is a new concept.
    I've heard of pre-owned phones but not the approval.

    Also, was there a reason they could not upgrade your software?

    Thanks,

    --
    Dr. Michael Raphael
    University of Phoenix Online
    Faculty
    [email protected]
    <[email protected]> wrote in message news:[email protected]
    I have been preapproved for a pre-owned phone thru Sprint due to the
    fact that none of the stores around here are able to upgrade the
    software on my phone, a Kyocera 2345. I won't be qualified for any
    type of rebate until May 2006, and I was told by a Sprint store manager
    that buying a preowned phone will not alter my rebate status; but
    another sprint employee told me it would. He said as soon as the ESN
    is activated on my account the rebate time period starts over. Does
    anyone know what is correct? The phone I was looking at is a Sanyo
    VI-2300, it still had the clear plastic covering the screen on it so it
    doesn't look like it was ever activated. Not sure what to think, I
    would be purchasing this phone at 1/2 the retail price.

    Thanks,
    Sherry




  5. #5
    Brad Houser
    Guest

    Re: Pre-Owned Phones

    On Tue, 13 Dec 2005 03:45:25 GMT, Paul Miner wrote:

    > On Mon, 12 Dec 2005 22:21:01 -0500, "Dave" <[email protected]> wrote:
    >
    >>Actually whenever the ESN is changed the clock resets. We used to do loaner
    >>phones, but I stopped because it would reset the customers clock.

    >
    > Are their known exceptions to that rule? Between 2001 and now, I've
    > rotated 6 or more handsets through my account, and my 'clock' has
    > remained steady at June 2003. The first and (I think) the third were
    > new activations, while the rest were previously activated. Am I
    > falling through the cracks, in a good way?


    I think the exception is the fact that the phones were previously activated
    under your account. When my daughter's Audiovox phone died, after being
    replaced 3 times under warranty, they said we could reactivate an older LG
    5350 we had used before and the clock would not be reset.

    Brad H



  6. #6

    Re: Pre-Owned Phones

    I believe this is a store to store policy, it's not something you can
    get thru customer service. I was pre-approved by a store manager when
    I explained to him that I had gone into several stores asking to have
    the software upgraded on my Kyocera 2345 and was repeatedly told they
    didn't have the ability to update the software on my phone any longer.
    I also don't qualify for any type of rebate until May 2006. So then
    the manager told me about the pre-owned phone deal and asked me if I
    was interested. The pre-owned are 1/2 off the retail and require a new
    2 yr. contract. The pre-owned phones are phones that have been
    returned within the 14 day trial period and have to be in like-new
    condition.

    Sherry




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