Results 1 to 6 of 6
  1. #1
    furymom
    Guest
    I bought an expensive phone from Sprint at the end of July. I asked for the
    insurance because of the price of the phone. The guy at the store told me
    how much more it would be a month and gave me the brochure about it. I
    added it at the time of purchase. However, now my account doesn't ever show
    me as having insurance. There is nothing wrong with my phone and I don't
    need to make a claim. But I dont' have insurance. It doesn't show up on
    your receipt when you purchase the phone and I have been paying my sprint
    bill all this time assuming that it was added into the cost of my monthly
    service bill. Do I have any recourse?





    See More: insurance




  2. #2
    Bob Smith
    Guest

    Re: insurance


    "furymom" <[email protected]> wrote in message
    news:[email protected]
    >I bought an expensive phone from Sprint at the end of July. I asked for
    >the insurance because of the price of the phone. The guy at the store told
    >me how much more it would be a month and gave me the brochure about it. I
    >added it at the time of purchase. However, now my account doesn't ever
    >show me as having insurance. There is nothing wrong with my phone and I
    >don't need to make a claim. But I dont' have insurance. It doesn't show
    >up on your receipt when you purchase the phone and I have been paying my
    >sprint bill all this time assuming that it was added into the cost of my
    >monthly service bill. Do I have any recourse?


    Could be that they just forgot to add it on, when setting up your account.
    Just call SPCS CS and ask them to check your account, and if it isn't
    showing up on their screen, ask to have it added to your plan.

    Bob





  3. #3
    AZ Nomad
    Guest

    Re: insurance

    On Tue, 13 Dec 2005 23:04:33 -0600, furymom <[email protected]> wrote:


    >I bought an expensive phone from Sprint at the end of July. I asked for the
    >insurance because of the price of the phone. The guy at the store told me
    >how much more it would be a month and gave me the brochure about it. I
    >added it at the time of purchase. However, now my account doesn't ever show
    >me as having insurance. There is nothing wrong with my phone and I don't
    >need to make a claim. But I dont' have insurance. It doesn't show up on
    >your receipt when you purchase the phone and I have been paying my sprint
    >bill all this time assuming that it was added into the cost of my monthly
    >service bill. Do I have any recourse?



    Does your phone still work? If so, just get the plan added. If you
    feel bad about not pissing away $5/mo for all those months, send me
    the money and I'll give you back exactly what you'd have received from
    sprint: nothing.

    Keep in mind that if your phone is no longer made, sprint will replace
    it with whatever they feel like. My experience was that sprint replace
    my samsung mp3 phone with a plain samsung phone worth about 1/5th as
    much. I would have been better off banking the insurance money.



  4. #4

    Re: insurance

    Bob Smith wrote:
    > "furymom" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>I bought an expensive phone from Sprint at the end of July. I asked for
    >>the insurance because of the price of the phone. The guy at the store told
    >>me how much more it would be a month and gave me the brochure about it. I
    >>added it at the time of purchase. However, now my account doesn't ever
    >>show me as having insurance. There is nothing wrong with my phone and I
    >>don't need to make a claim. But I dont' have insurance. It doesn't show
    >>up on your receipt when you purchase the phone and I have been paying my
    >>sprint bill all this time assuming that it was added into the cost of my
    >>monthly service bill. Do I have any recourse?

    >
    >
    > Could be that they just forgot to add it on, when setting up your account.
    > Just call SPCS CS and ask them to check your account, and if it isn't
    > showing up on their screen, ask to have it added to your plan.
    >
    > Bob


    She may not have that option. I seem to recall a recent message from
    Sprint that indicated you have a time limit to add insurance.

    If furymom has a receipt indicating the intention to take insurance,
    then she probably can get it put back onto the account. Otherwise,
    you're at the mercy of the customer service rep and Sprint's policies.



  5. #5
    furymom
    Guest

    Re: insurance

    Thanks for all your replies.
    Sprint basically said because it was past the thirty day period, I couldn't
    do anything. When you add the insurance, it doesn't print out on your
    receipt. It is just on your monthly bill. My bill is at least 20 pages
    each month and of course I never searched for the added charge. Plus I would
    just assume it was in the monthly fee.
    I did call lock/line today. They were very nice. I explained that the
    phone was working fine but I wanted the insurance. They are going to check
    with Sprint and told me to call back in two days and they would have a
    decision.

    "AZ Nomad" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 13 Dec 2005 23:04:33 -0600, furymom <[email protected]> wrote:
    >
    >
    >>I bought an expensive phone from Sprint at the end of July. I asked for
    >>the
    >>insurance because of the price of the phone. The guy at the store told me
    >>how much more it would be a month and gave me the brochure about it. I
    >>added it at the time of purchase. However, now my account doesn't ever
    >>show
    >>me as having insurance. There is nothing wrong with my phone and I don't
    >>need to make a claim. But I dont' have insurance. It doesn't show up on
    >>your receipt when you purchase the phone and I have been paying my sprint
    >>bill all this time assuming that it was added into the cost of my monthly
    >>service bill. Do I have any recourse?

    >
    >
    > Does your phone still work? If so, just get the plan added. If you
    > feel bad about not pissing away $5/mo for all those months, send me
    > the money and I'll give you back exactly what you'd have received from
    > sprint: nothing.
    >
    > Keep in mind that if your phone is no longer made, sprint will replace
    > it with whatever they feel like. My experience was that sprint replace
    > my samsung mp3 phone with a plain samsung phone worth about 1/5th as
    > much. I would have been better off banking the insurance money.






  6. #6
    AZ Nomad
    Guest

    Re: insurance

    On Wed, 14 Dec 2005 21:18:07 -0600, furymom <[email protected]> wrote:


    >Thanks for all your replies.
    >Sprint basically said because it was past the thirty day period, I couldn't
    >do anything. When you add the insurance, it doesn't print out on your
    >receipt. It is just on your monthly bill. My bill is at least 20 pages
    >each month and of course I never searched for the added charge. Plus I would
    >just assume it was in the monthly fee.
    >I did call lock/line today. They were very nice. I explained that the
    >phone was working fine but I wanted the insurance. They are going to check
    >with Sprint and told me to call back in two days and they would have a
    >decision.


    There's really no reason for sprint to turn you down. Unless you destroy/lose
    your phone frequently, they'll come out ahead.

    If your phone goes out of production, you should drop the insurance or at least
    call them to make damn sure that they won't replace your phone with an entry
    level "given away free with a contract" phone.



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