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  1. #1
    gs
    Guest
    tried to use my cell yesterday but got a message that my service was cut off
    for not paying bill.(was paid up to date) when checked on line found I was
    paid, next bill due in jan. found the next bill was over 600.00.
    traced problem to my sons sanyo vi2300, he used web to check football
    scores, left phone on but web didn't shut off. over 5000kbs used. fought
    with their customer service, finally had 400.00 taken off, i also deleted
    the web from both our sons phones.
    had similiar troublewith web not shutting down on our samsung 740s.
    any one else has same problem?






    See More: data charges




  2. #2
    Bob Smith
    Guest

    Re: data charges


    "gs" <[email protected]> wrote in message
    news[email protected]
    > tried to use my cell yesterday but got a message that my service was cut
    > off for not paying bill.(was paid up to date) when checked on line found I
    > was paid, next bill due in jan. found the next bill was over 600.00.
    > traced problem to my sons sanyo vi2300, he used web to check football
    > scores, left phone on but web didn't shut off. over 5000kbs used. fought
    > with their customer service, finally had 400.00 taken off, i also deleted
    > the web from both our sons phones.
    > had similiar troublewith web not shutting down on our samsung 740s.
    > any one else has same problem?


    Since Vision was introduced 2.5 years ago, this is the FIRST post that I've
    seen with regards to Vision not shutting down after 1 to 2 minutes of
    inactivity. Unless there is something screwed up in the phone's firmware,
    methinks that your kids were actively surfing on the web.

    If you still believe your kids, and have a SPCS store locally, I'd recommend
    you go to the store, talk to the technician, ask him about the problem you
    experienced and ask him to test the phone out.

    Bob





  3. #3
    Tinman
    Guest

    Re: data charges

    gs wrote:
    > traced problem to my sons sanyo vi2300, he used web to check football
    > scores, left phone on but web didn't shut off. over 5000kbs used.
    > fought with their customer service, finally had 400.00 taken off, i
    > also deleted the web from both our sons phones.
    > had similiar troublewith web not shutting down on our samsung 740s.
    > any one else has same problem?


    He was probably looking at a sport's screen that auto-updates every x
    number of seconds. IIRC, I've watched such scores without my phone
    turning off (till I exited the browser or turned off the phone). Some of
    the sports sites can auto-update play-by-play. I would imagine the phone
    just thought it was still in use.

    BTW: He could also have purchased one of the add-on apps that can do
    better play-by-play action. But the one I tried, IIRC, popped up a
    message asking if I wanted to stay connected every 30 minutes or so.


    --
    Mike





  4. #4
    Kathleen Anderson
    Guest

    Re: data charges

    "gs" <[email protected]> wrote in message
    news[email protected]
    > tried to use my cell yesterday but got a message that my service was cut
    > off for not paying bill.(was paid up to date) when checked on line found I
    > was paid, next bill due in jan. found the next bill was over 600.00.
    > traced problem to my sons sanyo vi2300, he used web to check football
    > scores, left phone on but web didn't shut off. over 5000kbs used. fought
    > with their customer service, finally had 400.00 taken off, i also deleted
    > the web from both our sons phones.
    > had similiar troublewith web not shutting down on our samsung 740s.
    > any one else has same problem?
    >


    How can they shut off your service for not paying a bill that hasn't come
    due?


    --

    ~ Kathleen Anderson








  5. #5
    Tinman
    Guest

    Re: data charges

    Kathleen Anderson wrote:
    > "gs" <[email protected]> wrote in message
    > news[email protected]
    >> tried to use my cell yesterday but got a message that my service was
    >> cut off for not paying bill.(was paid up to date) when checked on
    >> line found I was paid, next bill due in jan. found the next bill was
    >> over 600.00. traced problem to my sons sanyo vi2300, he used web to
    >> check football scores, left phone on but web didn't shut off. over
    >> 5000kbs used. fought with their customer service, finally had 400.00
    >> taken off, i also deleted the web from both our sons phones.
    >> had similiar troublewith web not shutting down on our samsung 740s.
    >> any one else has same problem?
    >>

    >
    > How can they shut off your service for not paying a bill that hasn't
    > come due?


    If someone goes over their credit-limit when using a CC, even before the
    bill is due, can the CC not decline purchases? (Generally.)

    Now I don't know if this is a case of an account spending limit. It
    could be a safeguard to prevent even more charges from occurring (i.e.,
    Sprint figured something was wrong and shut him down). This, ironically,
    can also happen when unusual activity occurs with a CC (I had it happen
    on a long bike trip, but a simple call letting them know the card wasn't
    stolen cleared that up).


    --
    Mike





  6. #6
    Karen in MN
    Guest

    Re: data charges


    "Tinman" <[email protected]> wrote in message
    news:[email protected]
    > gs wrote:
    > > traced problem to my sons sanyo vi2300, he used web to check football
    > > scores, left phone on but web didn't shut off. over 5000kbs used.
    > > fought with their customer service, finally had 400.00 taken off, i
    > > also deleted the web from both our sons phones.
    > > had similiar troublewith web not shutting down on our samsung 740s.
    > > any one else has same problem?

    >
    > BTW: He could also have purchased one of the add-on apps that can do
    > better play-by-play action. But the one I tried, IIRC, popped up a
    > message asking if I wanted to stay connected every 30 minutes or so.


    Did he just get the phone? I went and updated my old phone to a Sanyo
    VI2300, and when I checked my account on line, discovered that I had been
    automatically signed up for a $10 a month package called "Sprint PCS Vision
    Accessory Pack". I don't even keep Vision enabled, I just want the phone
    for phone services, not web. If I hadn't checked on line, I would not have
    known about this until I got the bill. Just saying, maybe he ended up with
    an add-on pack that he didn't know about.








  7. #7
    Tinman
    Guest

    Re: data charges

    gs wrote:
    > tried to use my cell yesterday but got a message that my service was
    > cut off for not paying bill.(was paid up to date) when checked on
    > line found I was paid, next bill due in jan. found the next bill was
    > over 600.00. traced problem to my sons sanyo vi2300, he used web to
    > check football
    > scores, left phone on but web didn't shut off. over 5000kbs used.
    > fought with their customer service, finally had 400.00 taken off, i


    BTW: Something isn't quite right here. According to Sprint's Website, if
    you don't have Vision--and use it--you will be charged $.02 per kilobyte
    ("Unless a Sprint PCS Vision Pack is selected, customers with a Sprint
    PCS Vision Phone will be charged 2¢ per kilobyte for Sprint PCS Vision
    usage.).

    Even assuming the $400 was a credit for all for data charges, that works
    out to 20,000 kB (kiloBYTES) or 160,000 kb (far more than 5,000 kb). Now
    if the phone was pulling data at a non-stop rate of 100 kbps, that would
    only take about half an hour.

    But I don't know ANY football screen that grabs that much bandwidth--not
    even remotely close. That means your son either left that phone on for
    many hours, or was running a streaming type of app that consumed much
    more bandwidth than a simple mobile Web page--that updates a few kb
    every 15 seconds or so.

    And this is assuming the data cost only $400. If it was closer to $600 I
    think your son needs to clarify exactly what he did: the phone's battery
    would die before it would download that much data from a simple mobile
    Web page--even if it auto-updates.


    --
    Mike





  8. #8
    Tinman
    Guest

    Re: data charges

    Karen in MN wrote:
    > "Tinman" <[email protected]> wrote in message
    > news:[email protected]
    >> gs wrote:
    >>> traced problem to my sons sanyo vi2300, he used web to check
    >>> football scores, left phone on but web didn't shut off. over
    >>> 5000kbs used. fought with their customer service, finally had
    >>> 400.00 taken off, i also deleted the web from both our sons phones.
    >>> had similiar troublewith web not shutting down on our samsung 740s.
    >>> any one else has same problem?

    >>
    >> BTW: He could also have purchased one of the add-on apps that can do
    >> better play-by-play action. But the one I tried, IIRC, popped up a
    >> message asking if I wanted to stay connected every 30 minutes or so.

    >
    > Did he just get the phone? I went and updated my old phone to a
    > Sanyo VI2300, and when I checked my account on line, discovered that
    > I had been automatically signed up for a $10 a month package called
    > "Sprint PCS Vision Accessory Pack". I don't even keep Vision
    > enabled, I just want the phone for phone services, not web. If I
    > hadn't checked on line, I would not have known about this until I got
    > the bill. Just saying, maybe he ended up with an add-on pack that he
    > didn't know about.


    Actually, it's the other away around. By paying that $10 per month you
    can use Vision on the phone as much you like--unlimited. But if you take
    that pack off, and use the phone's browser anyway, you'll be charged
    $0.02 per kilobyte for data usage. For someone who might use the browser
    once every month or so, the data charges might indeed be less than $10
    (especially if you *never* use it <g>). But if you start racking up data
    usage without having the Vision pack you can be in for a little--or in
    this case big--surprise.

    This is what appears to have happened to the OP. Had he had a Vision
    pack on his son's phone the only charge would have been for the cost of
    the pack itself--no additional data charges. Assuming they only credited
    $400 for $600 worth of data, that's still a charge of $200--more than
    the Vision pack would have cost for an entire year. YMMV.


    --
    Mike





  9. #9
    Shaft69
    Guest

    Re: data charges

    I would recommend that he goes to settings & disable vision when not in use.
    There will be activity even while the indicator shows dormant.

    "gs" <[email protected]> wrote in message
    news[email protected]
    > tried to use my cell yesterday but got a message that my service was cut
    > off for not paying bill.(was paid up to date) when checked on line found I
    > was paid, next bill due in jan. found the next bill was over 600.00.
    > traced problem to my sons sanyo vi2300, he used web to check football
    > scores, left phone on but web didn't shut off. over 5000kbs used. fought
    > with their customer service, finally had 400.00 taken off, i also deleted
    > the web from both our sons phones.
    > had similiar troublewith web not shutting down on our samsung 740s.
    > any one else has same problem?
    >
    >
    >






  10. #10
    Bob Smith
    Guest

    Re: data charges


    "Tinman" <[email protected]> wrote in message
    news:[email protected]
    <snipped>
    > And this is assuming the data cost only $400. If it was closer to $600 I
    > think your son needs to clarify exactly what he did: the phone's battery
    > would die before it would download that much data from a simple mobile Web
    > page--even if it auto-updates.
    >
    > Mike


    Absolutely agree with you Mike on the battery power, as the battery would
    have long crapped out before that one session would use that much data on
    line.

    Bob





  11. #11
    Joseph Huber
    Guest

    Re: data charges

    On Sat, 24 Dec 2005 09:41:48 -0700, "Tinman" wrote:
    >He was probably looking at a sport's screen that auto-updates every x
    >number of seconds. IIRC, I've watched such scores without my phone
    >turning off (till I exited the browser or turned off the phone). Some of
    >the sports sites can auto-update play-by-play. I would imagine the phone
    >just thought it was still in use.


    A couple of weeks ago, I left my phone connected overnight to one of
    those auto update football score sites. Then, a few days later, I
    left my phone connected overnight to a WAP site that I am developing
    for some equipment that my company makes. This page was only
    updating a single data point every 10 seconds, but nonetheless, I was
    connected overnight. Just getting too forgetful or too much in a
    hurry...

    Is there anywhere on the Sprint website that one can check data usage?
    I can't seem to find it if there is. I was curious to see if I'll be
    getting any nasty charges for data use. I haven't heard anything from
    Sprint so far.

    Joe Huber
    [email protected]



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