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  1. #1
    After years of trusty service my phone started displaying the message:

    Service Required... Contact Provider

    When i restart the phone I get the message almost immediately. In some
    parts of town the phone works for only a few seconds at a time.

    Some info: it is a Kyocera 6035 smartphone; in the last month I made
    changes to my service (removed wireless web and sprint2sprint),
    although it worked fine for a few days after that; I am way past my 2
    yr committment... I thought the battery could be a problem (it is an
    old phone) so I got a new battery and that didn´t help.

    Any help appreciated!
    Thanks!




    See More: Service Required... Contact Provider




  2. #2
    Bob Smith
    Guest

    Re: Service Required... Contact Provider


    <[email protected]> wrote in message
    news:[email protected]...
    After years of trusty service my phone started displaying the message:

    Service Required... Contact Provider

    When i restart the phone I get the message almost immediately. In some
    parts of town the phone works for only a few seconds at a time.

    Some info: it is a Kyocera 6035 smartphone; in the last month I made
    changes to my service (removed wireless web and sprint2sprint),
    although it worked fine for a few days after that; I am way past my 2
    yr committment... I thought the battery could be a problem (it is an
    old phone) so I got a new battery and that didn´t help.

    Any help appreciated!
    Thanks!

    I'd suggest you take your phone to your local SPCS store, and have them
    check whether you have the most recent firmware & PRL loaded up on the
    phone.

    Bob





  3. #3

    Re: Service Required... Contact Provider

    Bob Smith wrote:
    > <[email protected]> wrote in message
    > news:[email protected]...
    > After years of trusty service my phone started displaying the message:
    >
    > Service Required... Contact Provider
    >
    > When i restart the phone I get the message almost immediately. In some
    > parts of town the phone works for only a few seconds at a time.
    >
    > Some info: it is a Kyocera 6035 smartphone; in the last month I made
    > changes to my service (removed wireless web and sprint2sprint),
    > although it worked fine for a few days after that; I am way past my 2
    > yr committment... I thought the battery could be a problem (it is an
    > old phone) so I got a new battery and that didn´t help.
    >
    > Any help appreciated!
    > Thanks!
    >
    > I'd suggest you take your phone to your local SPCS store, and have them
    > check whether you have the most recent firmware & PRL loaded up on the
    > phone.
    >
    > Bob


    If you still want to use a QCP6035, you can probably get one on eBay.
    Just be sure to get a Sprint model. That's what I did when my wife's
    phone was stolen. It cost all of $35 -- including shipping! (Yes, I
    asked if she wanted a more recent phone, and she didn't.)



  4. #4

    Re: Service Required... Contact Provider

    Thanks for the tip. I have an update:

    I called sprint today and hard-reset the phone (by taking the battery
    out for a few minutes) while I was on another line with a rep. The
    phone worked! I was even able to make a call. But then after a few
    minutes the phone went back to the same behavior. I have been able
    since to get the phone to work for a few minutes at a time by doing
    hard resets. Then it goes bad again. That is why I suspect that this is
    a network/software issue, not a hardware issue. I can't think of a
    hardware failure mode that would result in these symptoms, but I can
    think of several software failure modes that would. Have others been in
    similar situations?

    Thanks,
    Leo.




  5. #5
    Bob Smith
    Guest

    Re: Service Required... Contact Provider


    <[email protected]> wrote in message
    news:[email protected]...
    > Thanks for the tip. I have an update:
    >
    > I called sprint today and hard-reset the phone (by taking the battery
    > out for a few minutes) while I was on another line with a rep. The
    > phone worked! I was even able to make a call. But then after a few
    > minutes the phone went back to the same behavior. I have been able
    > since to get the phone to work for a few minutes at a time by doing
    > hard resets. Then it goes bad again. That is why I suspect that this is
    > a network/software issue, not a hardware issue. I can't think of a
    > hardware failure mode that would result in these symptoms, but I can
    > think of several software failure modes that would. Have others been in
    > similar situations?
    >
    > Thanks,
    > Leo.


    Thanks for the update Leo. Considering that the problem is still showing up,
    I'd recommend that you take your phone to the local SPCS store, and ask them
    to check to see if the firmware and PRL's are the most current available for
    your phone model ... AND to run a full diagnostic on the phone. It could be
    that because of it's age, it's starting to crap out.

    Bob





  6. #6
    Tinman
    Guest

    Re: Service Required... Contact Provider

    Bob Smith wrote:
    > <[email protected]> wrote in message
    > news:[email protected]...
    >> a network/software issue, not a hardware issue. I can't think of a
    >> hardware failure mode that would result in these symptoms, but I can
    >> think of several software failure modes that would. Have others been
    >> in similar situations?
    >>

    >
    > Thanks for the update Leo. Considering that the problem is still
    > showing up, I'd recommend that you take your phone to the local SPCS
    > store, and ask them to check to see if the firmware and PRL's are the
    > most current available for your phone model ... AND to run a full
    > diagnostic on the phone. It could be that because of it's age, it's
    > starting to crap out.


    Or it is "already gone" (queue the Eagles song). I had the exact same
    (frustrating!) message appear on a less-than-a-year-old Sanyo 8200. The
    only fix was a replacement phone. (Yet I could occasionally get the
    phone to work, albeit briefly.)

    My guess is the phone's bootloader does some sort of initial test
    (memory and whatnot) and if that test fails, you get "the message from
    hell" (I would rather it said: "Hey, your phone is now a brick. Get over
    it!"). In my case that would have been more accurate, as nothing could
    be done in-store to fix it.


    --
    Mike





  7. #7
    Isaiah Beard
    Guest

    Re: Service Required... Contact Provider

    Bob Smith wrote:

    >
    > Thanks for the update Leo. Considering that the problem is still showing up,
    > I'd recommend that you take your phone to the local SPCS store, and ask them
    > to check to see if the firmware and PRL's are the most current available for
    > your phone model ... AND to run a full diagnostic on the phone. It could be
    > that because of it's age, it's starting to crap out.



    I can see some problems with this solution though. First, would a
    Sprint store still have cables for a 6035, much less the latest
    firmware? That phone model is almost 6 years old now... I doubt they've
    been doing many updates.

    Second, is the 6035 even e911 complaint? If not, I doubt anyone at
    Sprint is going to want to help him fix the phone when they can get him
    off of it and a gps-enabled one in his hands.

    I imagine this guy probably doesn't want to spend a whole lot of money,
    but he has gotten a lot of mileage out of that 6035... maybe it's time
    to upgrade to a Treo 650.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



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