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  1. #1
    Scooter Trasher
    Guest
    I tried to ask for the PRL Update for my Treo and the CSR said I have to be
    in front of a computer while they walk me through the update of about 21
    steps and will take about 20 to 30 minutes. Is this true? I can't imagine
    why this is the case. All the other phones I've had I would just call to ask
    for it and they flag my phone. Then I call back a few hours later and it
    starts. Why would the Treo be any different?





    See More: PRL Update on Treo 650




  2. #2
    Tinman
    Guest

    Re: PRL Update on Treo 650

    Scooter Trasher wrote:
    > I tried to ask for the PRL Update for my Treo and the CSR said I have
    > to be in front of a computer while they walk me through the update of
    > about 21 steps and will take about 20 to 30 minutes. Is this true?


    It sounds like they misunderstood PRL update for a firmware update.
    Sprint's latest firmware is 1.13a. From the phone screen, go to
    Menu->Options->Phone Info. If the Software version reads
    "Treo650-1.13a-SPNT" you already have the latest firmware.

    If it says "1.13" (without the "a") then there is a minor update
    available. It includes (supposedly) better background-app memory
    handling, an E911 update, and--most importantly--the new Sprint/Nextel
    splash screen.

    The latest firmware update is available here:
    "http://www.palm.com/us/support/downloads/treo650updater/sprint.html"

    (I certainly wouldn't do it with a Sprint CSR/tech on the line. If
    anything, they'll only make things worse.)


    > I
    > can't imagine why this is the case. All the other phones I've had I
    > would just call to ask for it and they flag my phone. Then I call
    > back a few hours later and it starts. Why would the Treo be any
    > different?


    It's not. But as Mij pointed out, the easiest way to get a PRL update is
    via email. Email [email protected] with a simple request such as,
    "I would like a PRL update for the following line: 555-555-5555."

    I got a response back within an hour, called *2 and the PRL was updated
    (Treo 650, plus two other "regular" phones). I included all three
    numbers in one email.


    --
    Mike





  3. #3
    Isaiah Beard
    Guest

    Re: PRL Update on Treo 650

    Scooter Trasher wrote:
    > I tried to ask for the PRL Update for my Treo and the CSR said I have to be
    > in front of a computer while they walk me through the update of about 21
    > steps and will take about 20 to 30 minutes. Is this true?


    Absolutely not. But unfortunately, this is the state of Sprint CS for you.

    What is supposed to happen is the CS rep flags your account for a PRL
    update. You wait a while, then call *2 back, and the update should
    progress automatically. YOu just stay on the line, and the actual
    update process is about 1-2 minutes.


    > I can't imagine
    > why this is the case. All the other phones I've had I would just call to ask
    > for it and they flag my phone. Then I call back a few hours later and it
    > starts. Why would the Treo be any different?



    It's not. The Treo is capable of OTA updates just like every other phone.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  4. #4
    Scooter Trasher
    Guest

    Re: PRL Update on Treo 650

    That's what I thought but she even repeated what I wanted, Preferred Roaming
    List update. I have no idea what they're talking about either. As for the
    other poster, I already have 1.13a, it came from Palm that way (this is my
    third 650). I tried to send an email to [email protected] but I got
    an error in a return email stating

    "Your message cannot be delivered to the following recipients:


    Recipient address: [email protected]
    Reason: Illegal host/domain name found"

    > Absolutely not. But unfortunately, this is the state of Sprint CS for

    you.
    >
    > What is supposed to happen is the CS rep flags your account for a PRL
    > update. You wait a while, then call *2 back, and the update should
    > progress automatically. YOu just stay on the line, and the actual
    > update process is about 1-2 minutes.
    >
    >
    > > I can't imagine
    > > why this is the case. All the other phones I've had I would just call to

    ask
    > > for it and they flag my phone. Then I call back a few hours later and it
    > > starts. Why would the Treo be any different?

    >
    >
    > It's not. The Treo is capable of OTA updates just like every other phone.
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  5. #5
    Tinman
    Guest

    Re: PRL Update on Treo 650

    Scooter Trasher wrote:
    > That's what I thought but she even repeated what I wanted, Preferred
    > Roaming List update. I have no idea what they're talking about
    > either. As for the other poster, I already have 1.13a, it came from
    > Palm that way (this is my third 650). I tried to send an email to
    > [email protected] but I got an error in a return email stating
    >
    > "Your message cannot be delivered to the following recipients:
    >
    >
    > Recipient address: [email protected]
    > Reason: Illegal host/domain name found"


    You wrote you were going to try it on the 4th, or possibly the 3rd. It
    worked just fine for me on the 4th, and others on the 3rd. Sounds like
    an issue on your end.

    Regardless, the CSR was wrong, and I stand by my comment that he/she
    probably assumed you wanted a firmware update. (Treo 650 PRL updates do
    not need a computer, and certainly don't involve 20 steps.)





  6. #6
    Scooter Trasher
    Guest

    Re: PRL Update on Treo 650

    It isn't an issue on my end but I can understand why you might think that.
    After what I learned here it confirmed my belief that the CSR was mistaken
    and thought I wanted the firmware update, not the PRL Update. Does anyone
    have a valid email address in which I could request it? I would prefer this
    route as opposed to speaking with someone who has no idea what they're
    doing.

    Thanks everyone for he help. Much appreciated!

    "Tinman" <[email protected]> wrote in message
    news:[email protected]
    > Scooter Trasher wrote:
    > > That's what I thought but she even repeated what I wanted, Preferred
    > > Roaming List update. I have no idea what they're talking about
    > > either. As for the other poster, I already have 1.13a, it came from
    > > Palm that way (this is my third 650). I tried to send an email to
    > > [email protected] but I got an error in a return email stating
    > >
    > > "Your message cannot be delivered to the following recipients:
    > >
    > >
    > > Recipient address: [email protected]
    > > Reason: Illegal host/domain name found"

    >
    > You wrote you were going to try it on the 4th, or possibly the 3rd. It
    > worked just fine for me on the 4th, and others on the 3rd. Sounds like
    > an issue on your end.
    >
    > Regardless, the CSR was wrong, and I stand by my comment that he/she
    > probably assumed you wanted a firmware update. (Treo 650 PRL updates do
    > not need a computer, and certainly don't involve 20 steps.)
    >
    >






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