Results 1 to 14 of 14
  1. #1
    Brian
    Guest
    I have to go over each and every sprint bill to look for bogus charges! I
    have found many and spent much time on the phone getting charges removed.
    It makes you wonder how many people just pay the bill and are getting ripped
    off by sprint!

    Brian in Mi





    See More: Sprint bill




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: Sprint bill

    Brian <[email protected]> wrote:
    > I have to go over each and every sprint bill to look for bogus charges! I
    > have found many and spent much time on the phone getting charges removed.
    > It makes you wonder how many people just pay the bill and are getting ripped
    > off by sprint!
    >


    Care to give an example of a charge that you shouldn't have been billed for?

    --
    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1





  3. #3

    Re: Sprint bill

    Brian wrote:
    > I have to go over each and every sprint bill to look for bogus charges! I
    > have found many and spent much time on the phone getting charges removed.
    > It makes you wonder how many people just pay the bill and are getting ripped
    > off by sprint!
    >
    > Brian in Mi


    Interesting. I've always examined my bill, and I've never seen a single
    charge for a bogus call.



  4. #4
    David G. Imber
    Guest

    Re: Sprint bill

    On Tue, 29 Aug 2006 16:02:08 -0400, "Brian" <[email protected]>
    wrote:

    >I have to go over each and every sprint bill to look for bogus charges! I
    >have found many and spent much time on the phone getting charges removed.
    >It makes you wonder how many people just pay the bill and are getting ripped
    >off by sprint!


    In more than seven years with the company I've never seen an
    incorrect charge.

    The one time I thought that my plan was incorrectly listed I
    called them, only to find that I was reading it wrong.

    What inaccuracies have you found?

    DGI




  5. #5
    Brian
    Guest

    Re: Sprint bill

    Also another time my daughter got charged for text messages ( she did not
    have that service) from some company that Sprint said was a "third party"
    and I had to call them. That was almost $20.00. This bill there was $36.00
    new phone activation charge that I was told nothing about at the Sprint
    Kiosk when I replaced my sons defective phone. I cannot believe that there
    are not other people out there that have been overcharged. I watch my bill
    close every month!

    Brian in MI

    "David G. Imber" <[email protected]> wrote in message
    news:[email protected]
    > On Tue, 29 Aug 2006 16:02:08 -0400, "Brian" <[email protected]>
    > wrote:
    >
    >>I have to go over each and every sprint bill to look for bogus charges! I
    >>have found many and spent much time on the phone getting charges removed.
    >>It makes you wonder how many people just pay the bill and are getting
    >>ripped
    >>off by sprint!

    >
    > In more than seven years with the company I've never seen an
    > incorrect charge.
    >
    > The one time I thought that my plan was incorrectly listed I
    > called them, only to find that I was reading it wrong.
    >
    > What inaccuracies have you found?
    >
    > DGI
    >






  6. #6
    ojo-malformed
    Guest

    Re: Sprint bill

    On Wed, 30 Aug 2006 00:27:02 -0400, David G. Imber wrote:

    > On Tue, 29 Aug 2006 16:02:08 -0400, "Brian" <[email protected]> wrote:
    >
    >>I have to go over each and every sprint bill to look for bogus charges!
    >>I have found many and spent much time on the phone getting charges
    >>removed. It makes you wonder how many people just pay the bill and are
    >>getting ripped off by sprint!

    >
    > In more than seven years with the company I've never seen an
    > incorrect charge.
    >
    > The one time I thought that my plan was incorrectly listed I
    > called them, only to find that I was reading it wrong.
    >
    > What inaccuracies have you found?
    >
    > DGI


    Usually the bogus charges I have found would appear 2 months after some
    contact with customer service, either a store rep or telephone. After
    having a store rep correct incorrect coding on the roaming option on a
    F&FF plan (this was before roaming was included), I was told I'd get Ready
    Link free for 2 months. I declined this but the charges started 2 months
    later anyway. After calling customer service to fix this and stating "no
    add-ons please", 2 months later billing started for a text messaging
    package even though I wasn't informed that this was added, and to beat
    all, my plan already included 100 free texts.

    The charges are just low enough to fly under the radar when quickly
    checking a bill, and after 2 months had passed, I'd dropped my guard a
    little on looking through my bill. On a multi-phone F&FF plan, it's a
    little difficult to page through all the phones and catch things like
    that. I could have paid these charges for months if I hadn't been lucky
    enough to catch them.

    Oj




  7. #7

    Re: Sprint bill

    Well I know that I have had some issues with Sprint and there Billing.
    I like there service much better than most but there Billing has some
    issues.

    For 7 months I had them charging me two different county's and two 911
    charges because of it, I called in and told them about it and they
    would credit me every month and telling me that they had put in a
    ticket, after 6 months I starting making a big up roar because I had to
    do it every month, finally I got it all corrected.

    Also they are not the best when it comes to Family Plans, I have three
    lines and it took them soo long (5 months) to get it all corrected, BTW
    people in the store never know how to code things, the rep over the are
    better. The reason I mention this is because the third line for the
    longest time didn't have my night and weekends at 7 like the other two
    lines and the second line didn't have text like the other two have and
    the don't mention that much on the bill, they mention more of it
    on-line but I didn't find this out till I was speaking to someone about
    the bill. To top it off they will only back credit you for these issues
    for two month if you haven't called about that issue, and my thing is
    they found the error and there were probably times when I paid overage
    for usage because the third line was not on the correct timing for
    night.

    Just my 2 cents.




  8. #8
    Tinman
    Guest

    Re: Sprint bill

    [email protected] wrote:
    > Well I know that I have had some issues with Sprint and there Billing.
    > I like there service much better than most but there Billing has some
    > issues.


    For the love of all that is holy please understand there's a difference
    between there and their.

    (Yes, *****ing flames suck. Three times in two sentences just got to
    me.)


    --
    Tinman





  9. #9
    Steven J. Sobol
    Guest

    Re: Sprint bill

    In article <[email protected]>, Brian wrote:
    > I have to go over each and every sprint bill to look for bogus charges! I
    > have found many and spent much time on the phone getting charges removed.
    > It makes you wonder how many people just pay the bill and are getting ripped
    > off by sprint!
    >
    > Brian in Mi


    You should be doing that anyhow. I've heard of billing problems with all
    carriers...


    --
    Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
    Apple Valley, California PGP:0xE3AE35ED

    It's all fun and games until someone starts a bonfire in the living room.



  10. #10
    ojo-malformed
    Guest

    Re: Sprint bill

    On Wed, 30 Aug 2006 21:53:05 +0000, Steven J. Sobol wrote:

    > In article <[email protected]>, Brian wrote:
    >> I have to go over each and every sprint bill to look for bogus charges!
    >> I have found many and spent much time on the phone getting charges
    >> removed. It makes you wonder how many people just pay the bill and are
    >> getting ripped off by sprint!
    >>
    >> Brian in Mi

    >
    > You should be doing that anyhow. I've heard of billing problems with all
    > carriers...


    Very true. I assume all carriers do it because there's no accountability
    in hiding behind those lock-in contracts. You can certainly tell when
    there's no incentive to compete, except for to hook that customer for the
    first time.

    It reminds me of another industry that needs billing reform. The
    rent-a-car industry. As soon as you turn your back and get on a plane,
    they're billing you for a tank of gas. Then you have to fax in a gas
    receipt to correct their dishonesty.

    Oj




  11. #11
    Floyd
    Guest

    Re: Sprint bill

    In the last 6 months, I've had these errors on my bill:
    1. charges for directory assistance that we didn't make; on several bills
    2. over 150$ charges for roaming on one phone, even though I called several
    times after adding roaming to make sure it was included on my 2-phone plan.
    (you might not call this a billing error, but it was their mistake, and I
    had to call billing to get it fixed, they only took off about $100 of the
    charges, but they did give me a bonus of 60-min of anytime calls! for my
    troubles).
    3. charges for "above tier" calls, whatever that is.
    4. over 600$ in roaming charges from mexico, while I was roaming in
    Maine(on the same days).
    5. there are a couple of other charges that I can't remember right now.
    I've spent almost as much time on the phone with CS as I have on my regular
    plan, and it sucks that I have to call and verify every transaction numerous
    times before I have any faith in the changes.

    They also try mightily to give me a free phone every time I call CS, and add
    on vision. No thanks. I have enough problems with a simple plan. I can't
    imagine the problems I would have with picture and data added.
    I wish they would develop an online plan-change interface that would
    eliminate the human factor that seems to screw up every small change I've
    ever made to my service. At least that way I could have a printed copy of
    what they promised me, with an agreed-to price, similar to the check-out
    when you order stuff online.





  12. #12

    Re: Sprint bill

    Unless you have specifically called into tech support and had the text
    message feature blocked on your daugther's phone, surprise, she does
    have the ability to send/receive text messages. There are thousands of
    3rd party content providers that offer almost as many products,
    typically it is a monthly subscription to their product whether you
    actually ever choose to download something or not. these are usually
    easy enough to unsubscribe to by simply texting the word STOP, QUIT,
    UNSUBSCRIBE to the short code that the messages come from. This is not
    sprint, but actual 3rd parties, and are typically subscribed to either
    by repsponding to a text message received or by going to the parties
    website and putting in your cell number. Sprint just handles the
    billing for these companies, for a portion of their fee.

    The 36.00 charge sounds like an Upgrade fee, not an activation fee as
    you stated there was an existing phone that was replaced. This is a
    typical charge, however if you call to have the replacements shipped
    out the fee is only 18.00.

    As for watching your bill closely, that is a smart thing to do,
    everyone should actaully read their bill every month. This helps make
    sure that everything is as you want it, and that if mistakes are made,
    they can be corrected quickly. Not reading your bill every month is
    like not reading a service agreement when you sign up for something, if
    you do not read it, you really cannot complain too much if you get into
    something you did not expect.

    I would suggest next time you are needing a phone replaced, whichever
    method you use, to ask upfront if there are going to be any extra
    charges for it, and if the rep says no, to get it put in writing, that
    way you have some recourse if you wind up getting charged.

    Brian wrote:
    > Also another time my daughter got charged for text messages ( she did not
    > have that service) from some company that Sprint said was a "third party"
    > and I had to call them. That was almost $20.00. This bill there was $36.00
    > new phone activation charge that I was told nothing about at the Sprint
    > Kiosk when I replaced my sons defective phone. I cannot believe that there
    > are not other people out there that have been overcharged. I watch my bill
    > close every month!
    >
    > Brian in MI





  13. #13
    stevie
    Guest

    Re: Sprint bill

    i'm sometimes amazed that these companies stay in business.
    "Floyd" <[email protected]> wrote in message
    news:[email protected]
    In the last 6 months, I've had these errors on my bill:
    1. charges for directory assistance that we didn't make; on several bills
    2. over 150$ charges for roaming on one phone, even though I called several
    times after adding roaming to make sure it was included on my 2-phone plan.
    (you might not call this a billing error, but it was their mistake, and I
    had to call billing to get it fixed, they only took off about $100 of the
    charges, but they did give me a bonus of 60-min of anytime calls! for my
    troubles).
    3. charges for "above tier" calls, whatever that is.
    4. over 600$ in roaming charges from mexico, while I was roaming in
    Maine(on the same days).
    5. there are a couple of other charges that I can't remember right now.
    I've spent almost as much time on the phone with CS as I have on my regular
    plan, and it sucks that I have to call and verify every transaction numerous
    times before I have any faith in the changes.

    They also try mightily to give me a free phone every time I call CS, and add
    on vision. No thanks. I have enough problems with a simple plan. I can't
    imagine the problems I would have with picture and data added.
    I wish they would develop an online plan-change interface that would
    eliminate the human factor that seems to screw up every small change I've
    ever made to my service. At least that way I could have a printed copy of
    what they promised me, with an agreed-to price, similar to the check-out
    when you order stuff online.






  14. #14
    Isaiah Beard
    Guest

    Re: Sprint bill

    Brian wrote:
    > Also


    Wait, what "also?" You STILL haven't told us what charges you think are
    bogus!


    > another time my daughter got charged for text messages ( she did not
    > have that service) from some company that Sprint said was a "third party"
    > and I had to call them. That was almost $20.00.


    Looks like your daughter was text messaging those "premium" services
    they advertise late at night.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



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