Cingular Makes Customer Service Push; admits lagging Sprint and Verizonin terms of 3G deployment.

Steven J. Sobol wrote:

> (The cheap Motorola handsets seem to be crappy regardless of carrier. I wanted
> a Samsung, but T-Mobile seems to be in the dark ages regarding voice dial -
> a few of their handsets don't have it at all, and many only have basic voice
> dial. So I ended up getting a PEBL, which I have come to love in spite of my
> general distaste for anything Motorola... it is the only T-Mo phone that
> currently has speaker-independent voice dial.
>
> The PEBL, which isn't the most expensive Moto but isn't a bargain-basement
> piece of junk either, seems to be a solid little phone. Certainly much better
> than the V188 that sits in my bedroom as a hot-swap phone...)

I too have heard lots of bad things about the V180. My wife got two of them to crap out on her
(granted she dropped one of them). otoh, I got one of the "good" v180's. I've had it almost 18
months and it still works fine. Even left it out sitting on my car during a torrential thunderstorm
and amazingly it still works. Dropped it lots of times so it's pretty scratched up, but yet it
continues to function.

-Jason

---

› See More: Cingular Makes Customer Service Push; admits lagging Sprint and Verizonin terms of 3G deployment.

Steven J. Sobol wrote:

> (The cheap Motorola handsets seem to be crappy regardless of carrier. I wanted
> a Samsung, but T-Mobile seems to be in the dark ages regarding voice dial -
> a few of their handsets don't have it at all, and many only have basic voice
> dial. So I ended up getting a PEBL, which I have come to love in spite of my
> general distaste for anything Motorola... it is the only T-Mo phone that
> currently has speaker-independent voice dial.
>
> The PEBL, which isn't the most expensive Moto but isn't a bargain-basement
> piece of junk either, seems to be a solid little phone. Certainly much better
> than the V188 that sits in my bedroom as a hot-swap phone...)

I too have heard lots of bad things about the V180. My wife got two of them to crap out on her
(granted she dropped one of them). otoh, I got one of the "good" v180's. I've had it almost 18
months and it still works fine. Even left it out sitting on my car during a torrential thunderstorm
and amazingly it still works. Dropped it lots of times so it's pretty scratched up, but yet it
continues to function.

-Jason

"Steven J. Sobol" <[email protected]> wrote in message
news:[email protected]...
> Cingular newsgroup added back in. This is a thread about Cingular, not
> Sprint.
>
> I said regarding the V180,
>
>>> The phone is a piece of ****. Friend had one on T-Mobile and that
>>> version had
>>> firmware problems. I had it's successor, the V188, on T-Mobile and it
>>> is just as bad.
>>>
>>> > After a year + of this it became ... "Because all your
>>> > family members have the same handsets, that is probably the issue".
>>>
>>> Yes, but only because you had the same buggy model That's a stupid
>>> thing
>>> for CS to say...
>
> to which Jack Zwick replied,
>
>> But was the CS telling the truth?
>
> Well, that's... an interesting question.
>
> First, understand that I am not a Cingular customer, I never will be
> because
> SBC (sorry, AT&T) sucks ass, and therefore I have never had any experience
> with Cingular customer service. This is conjecture.
>
> Now... in general, "because all of your family members have the same
> handset"
> won't be true. A group of people simply carrying the same model phone
> isn't
> going to be the cause of problems.
>

That was not what was meant. The CS was convinced that the problem was being
experienced by all of us because we all had the same handsets (which
according to him were known for poor reception) and that it was the phones
and not as I felt ...Cingular's crappy tower coverage.

> UNLESS... the Cingular V180 handsets had the same problems the T-Mo
> handsets
> did. In that case, the fact that they all had V180's would be contributing
> to their problems! Which would make the CSR's statement true.
>
> It's hard to say without additional context.
>
> (The cheap Motorola handsets seem to be crappy regardless of carrier. I
> wanted
> a Samsung, but T-Mobile seems to be in the dark ages regarding voice
> dial -
> a few of their handsets don't have it at all, and many only have basic
> voice
> dial. So I ended up getting a PEBL, which I have come to love in spite of
> my
> general distaste for anything Motorola... it is the only T-Mo phone that
> currently has speaker-independent voice dial.
>
> The PEBL, which isn't the most expensive Moto but isn't a bargain-basement
> piece of junk either, seems to be a solid little phone. Certainly much
> better
> than the V188 that sits in my bedroom as a hot-swap phone...)
>

I'm begining to question moto quality in general. I mean after all it
couldn't possibly be Cingulars network :0)

"Steven J. Sobol" <[email protected]> wrote in message
news:[email protected]...
> Cingular newsgroup added back in. This is a thread about Cingular, not
> Sprint.
>
> I said regarding the V180,
>
>>> The phone is a piece of ****. Friend had one on T-Mobile and that
>>> version had
>>> firmware problems. I had it's successor, the V188, on T-Mobile and it
>>> is just as bad.
>>>
>>> > After a year + of this it became ... "Because all your
>>> > family members have the same handsets, that is probably the issue".
>>>
>>> Yes, but only because you had the same buggy model That's a stupid
>>> thing
>>> for CS to say...
>
> to which Jack Zwick replied,
>
>> But was the CS telling the truth?
>
> Well, that's... an interesting question.
>
> First, understand that I am not a Cingular customer, I never will be
> because
> SBC (sorry, AT&T) sucks ass, and therefore I have never had any experience
> with Cingular customer service. This is conjecture.
>
> Now... in general, "because all of your family members have the same
> handset"
> won't be true. A group of people simply carrying the same model phone
> isn't
> going to be the cause of problems.
>

That was not what was meant. The CS was convinced that the problem was being
experienced by all of us because we all had the same handsets (which
according to him were known for poor reception) and that it was the phones
and not as I felt ...Cingular's crappy tower coverage.

> UNLESS... the Cingular V180 handsets had the same problems the T-Mo
> handsets
> did. In that case, the fact that they all had V180's would be contributing
> to their problems! Which would make the CSR's statement true.
>
> It's hard to say without additional context.
>
> (The cheap Motorola handsets seem to be crappy regardless of carrier. I
> wanted
> a Samsung, but T-Mobile seems to be in the dark ages regarding voice
> dial -
> a few of their handsets don't have it at all, and many only have basic
> voice
> dial. So I ended up getting a PEBL, which I have come to love in spite of
> my
> general distaste for anything Motorola... it is the only T-Mo phone that
> currently has speaker-independent voice dial.
>
> The PEBL, which isn't the most expensive Moto but isn't a bargain-basement
> piece of junk either, seems to be a solid little phone. Certainly much
> better
> than the V188 that sits in my bedroom as a hot-swap phone...)
>

I'm begining to question moto quality in general. I mean after all it
couldn't possibly be Cingulars network :0)

In article <[email protected]>, [email protected]lid wrote:

> I too have heard lots of bad things about the V180. My wife got two of them to crap out on her
> (granted she dropped one of them). otoh, I got one of the "good" v180's.i

Yup. My wife hasn't had any problems with her V188 either. They're not all
horrible, but the ones that have problems suck.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Apple Valley, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

In article <ZOlOg.138460$LF4.136197@dukeread05>, PC Medic wrote:

>> Now... in general, "because all of your family members have the same
>> handset"
>> won't be true. A group of people simply carrying the same model phone
>> isn't
>> going to be the cause of problems.
>>
>
> That was not what was meant. The CS was convinced that the problem was being
> experienced by all of us because we all had the same handsets (which
> according to him were known for poor reception) and that it was the phones
> and not as I felt ...Cingular's crappy tower coverage.

Well, Cingular's 180s are probably crap, like the CSR said. That doesn't
preclude crappy coverage being a problem. Both factors could have contributed.

> I'm begining to question moto quality in general. I mean after all it
> couldn't possibly be Cingulars network :0)

Nah, I think the higher-end handsets are OK.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Apple Valley, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.