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  1. #1
    Tim Smith
    Guest

    A friend and I use a family plan. My name shows up on the caller ID for
    calls placed from either of our phones. I asked at the Sprint store if
    we could get this changed so that my friend's name shows up when his
    phone makes a call. They said that is doable, and in fact that *I* can
    do it from the online account management page on the web.

    Well, I can't figure out how the heck to do it from there. Could
    someone provide a hint as to where they've hidden this functionality?
    (Or was the store confused, and thinking of the email address for the
    phone, which I do know how to change from the management page?)

    --
    --Tim Smith



    See More: caller ID when calling from phone on family plan




  2. #2
    mikeyhsd
    Guest

    Re: caller ID when calling from phone on family plan

    assign his name to his number in your address book.



    [email protected]



    "Tim Smith" <[email protected]> wrote in message news:[email protected]

    A friend and I use a family plan. My name shows up on the caller ID for
    calls placed from either of our phones. I asked at the Sprint store if
    we could get this changed so that my friend's name shows up when his
    phone makes a call. They said that is doable, and in fact that *I* can
    do it from the online account management page on the web.

    Well, I can't figure out how the heck to do it from there. Could
    someone provide a hint as to where they've hidden this functionality?
    (Or was the store confused, and thinking of the email address for the
    phone, which I do know how to change from the management page?)

    --
    --Tim Smith



  3. #3
    mikeyhsd
    Guest

    Re: caller ID when calling from phone on family plan

    assign his name to his number in your address book.



    [email protected]



    "Tim Smith" <[email protected]> wrote in message news:[email protected]

    A friend and I use a family plan. My name shows up on the caller ID for
    calls placed from either of our phones. I asked at the Sprint store if
    we could get this changed so that my friend's name shows up when his
    phone makes a call. They said that is doable, and in fact that *I* can
    do it from the online account management page on the web.

    Well, I can't figure out how the heck to do it from there. Could
    someone provide a hint as to where they've hidden this functionality?
    (Or was the store confused, and thinking of the email address for the
    phone, which I do know how to change from the management page?)

    --
    --Tim Smith



  4. #4
    Ralph Cassano
    Guest

    Re: caller ID when calling from phone on family plan

    I just did this. On the web site, send email to Customer Service requesting
    the change of the Caller ID for your second phone.

    "Tim Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > A friend and I use a family plan. My name shows up on the caller ID for
    > calls placed from either of our phones. I asked at the Sprint store if
    > we could get this changed so that my friend's name shows up when his
    > phone makes a call. They said that is doable, and in fact that *I* can
    > do it from the online account management page on the web.
    >
    > Well, I can't figure out how the heck to do it from there. Could
    > someone provide a hint as to where they've hidden this functionality?
    > (Or was the store confused, and thinking of the email address for the
    > phone, which I do know how to change from the management page?)
    >
    > --
    > --Tim Smith






  5. #5
    Ralph Cassano
    Guest

    Re: caller ID when calling from phone on family plan

    I just did this. On the web site, send email to Customer Service requesting
    the change of the Caller ID for your second phone.

    "Tim Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > A friend and I use a family plan. My name shows up on the caller ID for
    > calls placed from either of our phones. I asked at the Sprint store if
    > we could get this changed so that my friend's name shows up when his
    > phone makes a call. They said that is doable, and in fact that *I* can
    > do it from the online account management page on the web.
    >
    > Well, I can't figure out how the heck to do it from there. Could
    > someone provide a hint as to where they've hidden this functionality?
    > (Or was the store confused, and thinking of the email address for the
    > phone, which I do know how to change from the management page?)
    >
    > --
    > --Tim Smith






  6. #6

    Re: caller ID when calling from phone on family plan

    The very best way to do this is to call 1-888-211-4727 and go through
    all the prompts, when it asks why you are calling say 'wireless web' it
    will direct you straight through to tech support. This is the
    department that is supposed to make these sorts of changes. I work for
    the e-mail part of sprints customer service, and per policy we really
    are not supposed to make this sort of change, we are supposed to refer
    people to tech support for it.

    :-) a friend in the industry (-:






    Tim Smith wrote:
    > A friend and I use a family plan. My name shows up on the caller ID for
    > calls placed from either of our phones. I asked at the Sprint store if
    > we could get this changed so that my friend's name shows up when his
    > phone makes a call. They said that is doable, and in fact that *I* can
    > do it from the online account management page on the web.
    >
    > Well, I can't figure out how the heck to do it from there. Could
    > someone provide a hint as to where they've hidden this functionality?
    > (Or was the store confused, and thinking of the email address for the
    > phone, which I do know how to change from the management page?)
    >
    > --
    > --Tim Smith





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