Sprint's BIG LIE. My Contract Problems. (All Sprint users should see this!)

In article <[email protected]>, Thomas T. Veldhouse wrote:

> Most companies now advertise no roaming as "if you get a signal, you can use
> it and not worry about additional roaming charges".

Hopefully Verizon doesn't, because it's not always true with them.

Otherwise, this is an accurate description.

> They don't indicate
> anything about which bucket of minutes apply. However, on all of these no
> roaming plans, they have always taken them from anytime minutes, even if
> roaming occurs at 3AM on a Sunday morning.

That's been my experience too. When you think about it, it would be silly
to expect to get those minutes for free when not only would the carrier not
be charging you for using *their* network, they'd be shelling out roaming
fees that they couldn't recoup from you on top of that.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Apple Valley, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

---

› See More: Sprint's BIG LIE. My Contract Problems. (All Sprint users should see this!)

Steven J. Sobol <[email protected]> wrote:
> In article <[email protected]>, Thomas T. Veldhouse wrote:
>
>> Most companies now advertise no roaming as "if you get a signal, you can use
>> it and not worry about additional roaming charges".
>
> Hopefully Verizon doesn't, because it's not always true with them.
>
> Otherwise, this is an accurate description.

I don't think America's Choice II differientiates roaming from native service.
You either get service as allowed by the PRL or you don't. Features may drop
off, depending upon location, but I don't think usage changes any. I guess I
will find out soon as I will be in Door County, WI soon and they do not have
native Verizon coverage, relying upon a partner instead.

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

Thomas T. Veldhouse wrote:
> Most companies now advertise no roaming as "if you get a signal, you can use
> it and not worry about additional roaming charges". They don't indicate
> anything about which bucket of minutes apply. However, on all of these no
> roaming plans, they have always taken them from anytime minutes, even if

When I added my Free & Clear option, I did specifically asked how the
roaming minutes would apply. I was told it would be just like my regular
plan - free Sprint to Sprint, free nights and weekends. My billing did
indeed reflect this.

decaturtxcowboy wrote:
> When I added my Free & Clear option, I did specifically asked how the
> roaming minutes would apply. I was told it would be just like my regular
> plan - free Sprint to Sprint, free nights and weekends. My billing did
> indeed reflect this.

On my bills roaming calls appear in my anytime and unlimited N+W
buckets. My roaming Sprint to Sprint calls do not appear in the
unlimited Sprint to Sprint category - they appear in Anytime or
unlimited N+W.

--

Frank Harris in San Francisco with a A920

decaturtxcowboy <[email protected]> wrote:
> Thomas T. Veldhouse wrote:
>> Most companies now advertise no roaming as "if you get a signal, you can use
>> it and not worry about additional roaming charges". They don't indicate
>> anything about which bucket of minutes apply. However, on all of these no
>> roaming plans, they have always taken them from anytime minutes, even if
>
> When I added my Free & Clear option, I did specifically asked how the
> roaming minutes would apply. I was told it would be just like my regular
> plan - free Sprint to Sprint, free nights and weekends. My billing did
> indeed reflect this.

Really? I have yet to note a roaming minute appear on my bill as anything
other than anytime minutes.

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

Originally Posted by Thomas T. Veldhouse

Thomas T. Veldhouse wrote:

Most companies now advertise no roaming as "if you get a signal, you can use
it and not worry about additional roaming charges". They don't indicate
anything about which bucket of minutes apply. However, on all of these no
roaming plans, they have always taken them from anytime minutes, even if
roaming occurs at 3AM on a Sunday morning.

They are definitely giving me "some" of the N/W minutes when I'm roaming, but my whole problem is they seem to pick and choose when it begins every night (as evidenced by the manual itemization of some of my recent bills). I've found discrepancies on at least 3 bills and they've given me 3 different stories over time as I've called in to question it. First, they started with the "it was a mistake we'll give you a credit and try to fix it in the future" story, which went on for quite a while and just recently progressed to "this is how it's always been and we're not going to change it now" bit and my most recent call to a supervisor landed me the "everything is being calculated correctly; you're wrong and your math is wrong and your nights and weekends will begin and end at the same time whether you're roaming or in-network and that's the end of the story" routine, which completely contradicted everything I've been told by numerous other reps and supervisors as well as what I've read online in newsgroups and forums.

http://img86.imageshack.us/img86/712...roamingjz8.png

Until I figure out a way to post the entire section of the bill with personal information omitted, I can at least take a picture from the summary of the line that's been causing me all this grief (this is one of 3 lines). This shows that his phone is roaming almost all the time on this statement, and some of the minutes are in the anytime bucket, while others are in the N/W. However, without the next 16 pages to show, this small image doesn't in any way prove my point, which is that by manually adding the minutes from 6pm to 7am Mon-Fri, and 6pm Fri-7am Mon I found 254 minutes that should have been N/W on this section of my bill. Why it has made a difference to me is that on this particular statement I was 272 minutes over my plan and therefore being overcharged by the discrepancy. Exactly when are my N/W is supposed to start when roaming? Nobody can tell me for sure, not even the last 2 supervisors I spoke with.

Why can't they at least get their story straight? I don't know what to believe when I call them anymore because they often tell me so many different things it seems like they're going to say whatever they think it will take to get me off the phone, true or not.

"Brad729" <[email protected]> wrote in message
news:[email protected]...
>
> Thomas T. Veldhouse Wrote:
>> Thomas T. Veldhouse wrote:
>>
>> Most companies now advertise no roaming as "if you get a signal, you
>> can use
>> it and not worry about additional roaming charges". They don't
>> indicate
>> anything about which bucket of minutes apply. However, on all of these
>> no
>> roaming plans, they have always taken them from anytime minutes, even
>> if
>> roaming occurs at 3AM on a Sunday morning.
>>
>>
>
> They are definitely giving me "some" of the N/W minutes when I'm
> roaming, but my whole problem is they seem to pick and choose when it
> begins every night (as evidenced by the manual itemization of some of
> my recent bills). I've found discrepancies on at least 3 bills and
> they've given me 3 different stories over time as I've called in to
> question it. First, they started with the "it was a mistake we'll give
> you a credit and try to fix it in the future" story, which went on for
> quite a while and just recently progressed to "this is how it's always
> been and we're not going to change it now" bit and my most recent call
> to a supervisor landed me the "everything is being calculated
> correctly; you're wrong and your math is wrong and your nights and
> weekends will begin and end at the same time whether you're roaming or
> in-network and that's the end of the story" routine, which completely
> contradicted everything I've been told by numerous other reps and
> supervisors as well as what I've read online in newsgroups and forums.
>
> http://tinyurl.com/pt9hf
>
> Until I figure out a way to post the entire section of the bill with
> personal information omitted, I can at least take a picture from the
> summary of the line that's been causing me all this grief (this is one
> of 3 lines). This shows that his phone is roaming almost all the time
> on this statement, and some of the minutes are in the anytime bucket,
> while others are in the N/W. However, without the next 16 pages to
> show, this small image doesn't in any way prove my point, which is that
> by manually adding the minutes from 6pm to 7am Mon-Fri, and 6pm Fri-7am
> Mon I found 254 minutes that should have been N/W on this section of my
> bill. Why it has made a difference to me is that on this particular
> statement I was 272 minutes over my plan and therefore being
> overcharged by the discrepancy. Exactly when are my N/W is supposed to
> start when roaming? Nobody can tell me for sure, not even the last 2
> supervisors I spoke with.
>
> Why can't they at least get their story straight? I don't know what to
> believe when I call them anymore because they often tell me so many
> different things it seems like they're going to say whatever they think
> it will take to get me off the phone, true or not.

The question is, when were those calls initiated, as the whole call is based
on when the call starts. If you have a plan where where N & W minutes start
@ 6:00 PM, then if you start a half hour call @ 5:59 PM, it's going to be
treated as 30 Anytime Minutes, and not N & W.

Bob

Originally Posted by Bob Smith

"Brad729" <[email protected]> wrote in message
news:[email protected]...
> They are definitely giving me "some" of the N/W minutes when I'm
> roaming, but my whole problem is they seem to pick and choose when it
> begins every night (as evidenced by the manual itemization of some of
> my recent bills). I've found discrepancies on at least 3 bills and
> they've given me 3 different stories over time as I've called in to
> question it. First, they started with the "it was a mistake we'll give
> you a credit and try to fix it in the future" story, which went on for
> quite a while and just recently progressed to "this is how it's always
> been and we're not going to change it now" bit and my most recent call
> to a supervisor landed me the "everything is being calculated
> correctly; you're wrong and your math is wrong and your nights and
> weekends will begin and end at the same time whether you're roaming or
> in-network and that's the end of the story" routine, which completely
> contradicted everything I've been told by numerous other reps and
> supervisors as well as what I've read online in newsgroups and forums.
>
> http://tinyurl.com/pt9hf
>
> Until I figure out a way to post the entire section of the bill with
> personal information omitted, I can at least take a picture from the
> summary of the line that's been causing me all this grief (this is one
> of 3 lines). This shows that his phone is roaming almost all the time
> on this statement, and some of the minutes are in the anytime bucket,
> while others are in the N/W. However, without the next 16 pages to
> show, this small image doesn't in any way prove my point, which is that
> by manually adding the minutes from 6pm to 7am Mon-Fri, and 6pm Fri-7am
> Mon I found 254 minutes that should have been N/W on this section of my
> bill. Why it has made a difference to me is that on this particular
> statement I was 272 minutes over my plan and therefore being
> overcharged by the discrepancy. Exactly when are my N/W is supposed to
> start when roaming? Nobody can tell me for sure, not even the last 2
> supervisors I spoke with.
>
> Why can't they at least get their story straight? I don't know what to
> believe when I call them anymore because they often tell me so many
> different things it seems like they're going to say whatever they think
> it will take to get me off the phone, true or not.

The question is, when were those calls initiated, as the whole call is based
on when the call starts. If you have a plan where where N & W minutes start
@ 6:00 PM, then if you start a half hour call @ 5:59 PM, it's going to be
treated as 30 Anytime Minutes, and not N & W.

Bob

Sorry, I've been through all of this at great length with various Sprint reps and didn't think to point out that I am already aware of that stipulation. I only counted calls that began after 6pm and ended before 7am, so the number I came up with is not counting any calls that began or ended when daytime rates apply.

Brad729 <[email protected]> wrote:
> BobSorry, I've been through all of this at great length with various Sprint
> reps and didn't think to point out that I am already aware of that
> stipulation. I only counted calls that began after 6pm and ended before
> 7am, so the number I came up with is not counting any calls that began
> or ended when daytime rates apply.
>

Just an FYI, it doesn't matter when the call ends, just when it is initiated.
If a call is initiated during N&W hours and it continues for two hours into
the anytime minute timeframe, the entire call will still be considered N&W
minutes.

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

At 04 Oct 2006 10:30:45 -0500 Brad729 wrote:

> They are definitely giving me "some" of the N/W minutes when I'm
> roaming, but my whole problem is they seem to pick and choose when it
> begins every night (as evidenced by the manual itemization of some of
> my recent bills). I've found discrepancies on at least 3 bills and
> they've given me 3 different stories over time as I've called in to
> question it.

There's no excuse for not having an "offical" ruling, but is it possible
that it's carrier specific? I.e. roaming on company "A"'s system is
counted one way and company "B"'s is counted
differently, perhaps based on how good a "deal" Sprint negotiated with
that carrier
?

> I found 254 minutes that should have been N/W on this section of my
> bill. Why it has made a difference to me is that on this particular
> statement I was 272 minutes over my plan and therefore being
> overcharged by the discrepancy. Exactly when are my N/W is supposed to
> start when roaming? Nobody can tell me for sure, not even the last 2
> supervisors I spoke with.

Then assume the worst, and behave as if your are being charged anytime
minutes. Back when I had Cingular TDMA service a few hundred years ago
(it seems like!) I was on a plan that had free roaming on "preferred
roaming partners" and paid $0.69/min in "non-preffered" areas. The
problem was, the phone didn't indicate preferred or non, simply
"roaming". The official Cingular response was "go by the coverage maps
in the brochure." I had a simple solution- when I roamed, I assumed all
minutes were $0.69 and used the phone only when necessary.


> Why can't they at least get their story straight? I don't know what to
> believe when I call them anymore because they often tell me so many
> different things it seems like they're going to say whatever they think
> it will take to get me off the phone, true or not.

Perhaps. I suspect reviewing a copy of your contract and/or brochure
from when you got the phone is in order (if possible) and send a copy (if
available, with the pertenent parts highlighted), along with a copy of
this bill with your accounting (pointing out the discrepancy- i.e. 9:30pm
call counted in N&W here, but not there, etc.) to Sprint demanding the
credit you deserve. Companies tend to respond more favorably, in my
experience, to someone who takes te time to write a coherent letter with
clear documentation of a problem rather than one who makes a call or taps
out an angry e-mail. You might fax it all (or scan and e-mail) to their
customer service dept. in addition, referencing your letter, and see what
happens.

Good luck!


--
Posted via a free Usenet account from http://www.teranews.com

Joel <[email protected]> wrote:
>
> 6:01 PM - 6:01 AM = will cost 1 minutes??? I am not so sure about this.

This will all come out of your N&W minutes, assuming nights start at 6PM (most
plans start at 7PM or 9PM, depending on how old the plan is).

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

"Joel" <[email protected]> wrote in message
news:[email protected]...
"Thomas T. Veldhouse" <[email protected]> wrote:

> Joel <[email protected]> wrote:
> >
> > 6:01 PM - 6:01 AM = will cost 1 minutes??? I am not so sure about
> > this.
>
> This will all come out of your N&W minutes, assuming nights start at 6PM
> (most
> plans start at 7PM or 9PM, depending on how old the plan is).

OK, how about the 7:00 PM to 7:00 AM plan and if

- 7:01 PM to 7:30 AM (the next day)?

N&W minutes all the way.

Bob

Joel <[email protected]> wrote:
>
> OK, how about the 7:00 PM to 7:00 AM plan and if
>
> - 7:01 PM to 7:30 AM (the next day)?

Free.

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

I do not think is a coincidence that my phone goes back to roaming
"Automatic" even when I am always changing it back to "Sprint only"
calls.

I have to keep forcing the phone to go back to Sprint network only
just about every time I turn off the phone.



On Wed, 27 Sep 2006 10:02:14 -0500, Brad729
<[email protected]> wrote:

>
>Sprint changed the details of my plan to resolve an issue I had with
>them breaking their end of my contract!!! My plan details used to say
>"With an America plan, roaming calls are treated like normal voice
>calls and you will not incur any additional charges." Sound familiar?
>Go back to your plan details and try to find that same line again, it's
>been DELETED.
>
>This was probably the ONLY reason I chose Sprint over other carriers,
>because I wanted to put my dad on my plan and he travels a lot,
>therefore he goes in and out of roaming all the time. Well, a few
>months ago I started noticing a huge discrepancy in how many nights &
>weekends minutes my statement said we were using, and also my
>mobile-to-mobile minutes. Basically, my statement said we were using a
>lot of daytime minutes and I sat down to add them up manually, only to
>find a difference of several hundred minutes.
>
>I called Sprint and explained it to them. They apologized and credited
>my bill for the difference, which was somewhere around $40. They also
>said they would look into it and try to fix the problem. A month or two
>later, I had the same problem and called in again but this time I was
>told that in order to process my credit, it had to go through billing
>first. Okay, I waited and waited and no credit showed up on my bill, so
>I called. They told me that all the minutes had been calculated
>correctly and no credit would be given.
>
>Now I am being told that when one of the phones in my plan is roaming,
>I will be paying the daytime rate for those minutes used, and also
>paying the daytime rate to call other phones in my plan. Remember "With
>an America plan, roaming calls are treated like normal voice calls and
>you will not incur any additional charges"? I am furious with Sprint
>right now! I feel like I should be let out of the contract because they
>broke their end of the bargain!
>
>Correct me if I'm wrong, but when someone signs a contract, both
>parties are supposed to be bound by the terms of the agreement. If
>Sprint thinks they can just go changing little details like this any
>time it suits their needs, they are going to be screwing a lot of
>people out of a lot of money and I want everyone who reads this thread
>to think twice about Sprint.
>
>Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I
>have moderated the Sprint forum here for the past 7 months, and stuck
>up for Sprint a lot of times when people came along to complain about
>their problems. Now, I am ready to apologize to everyone who ever
>complained about Sprint in these forums because I'm starting to feel
>the same way about them. Big corporations seem to think they can push
>individual customers around and nobody will ever find out about it. I'm
>here to tell Sprint we're sick and tired of it. I gave Sprint plenty of
>chances to make things right with their end of the bargain, and they
>chose to change the details of their entire America plan to keep more
>money in their pockets.

I am on Planet "Sprint" in the "Navas" galaxy that is circling a Cingular
Star System.
In this alternate reality, Sprint Customer Service rules the universe,
Verizon has been assimilated by Sprint, and Cingular is in the process of
upgrading from GSM to CDMA.

"decaturtxcowboy" <[email protected]> wrote in message
news:[email protected]...
> Mij Adyaw wrote:
>> I don't believe that Sprint would intentionally lie. They have had
>> integrity in all of my dealings with them.
>
> So...what's the weather like you YOUR planet? [just kidding]
>
>
>