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  1. #1
    nyc kid
    Guest
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





    See More: charging for month I didn't own phone...




  2. #2
    mikeyhsd
    Guest

    Re: charging for month I didn't own phone...

    that indicates your billing cycle.
    they usually prorate the bill.
    if the bill is more than it should be then dial *2 on your phone and ask for clarification.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





  3. #3
    nyc kid
    Guest

    Re: charging for month I didn't own phone...

    I am not in daily possesion of the phone to do that. I'll call cust svc later today. I was also charged an activation fee where I was promised at pos that there was none.

    "mikeyhsd" <[email protected]> wrote in message news:[email protected]
    that indicates your billing cycle.
    they usually prorate the bill.
    if the bill is more than it should be then dial *2 on your phone and ask for clarification.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





  4. #4
    mikeyhsd
    Guest

    Re: charging for month I didn't own phone...

    if the PROMISE is not in writing or from a reputable individual, you might be out of luck.
    get back to the person that promised the no activation fee.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I am not in daily possesion of the phone to do that. I'll call cust svc later today. I was also charged an activation fee where I was promised at pos that there was none.

    "mikeyhsd" <[email protected]> wrote in message news:[email protected]
    that indicates your billing cycle.
    they usually prorate the bill.
    if the bill is more than it should be then dial *2 on your phone and ask for clarification.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





  5. #5
    Steven J. Sobol
    Guest

    Re: charging for month I didn't own phone...

    In article <[email protected]>, nyc kid wrote:
    > I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    > being charged my first month from 11/22-12/21. How is it possible to start
    > my 'first month' of svc well before I even bought the phone?


    Because you won't actually be paying for that entire month.

    You'll be prorated and only pay for 12/19 through 12/21. But the
    billing period is still 11/22 through 12/21.

    Like all landline and cellular companies and many other utilities,
    Sprint bills one month in advance. The first bill is prorated, then
    you are billed in advance for monthly charges every month. Roaming
    charges and other charges that SPrint can't bill in advance are billed
    in arrears.


    --
    Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
    Victorville, California PGP:0xE3AE35ED

    It's all fun and games until someone starts a bonfire in the living room.



  6. #6
    danny burstein
    Guest

    Re: charging for month I didn't own phone...

    In <[email protected]> "Steven J. Sobol" <[email protected]> writes:

    >Like all landline and cellular companies and many other utilities,
    >Sprint bills one month in advance.


    Can't say for sure in regards to their current practice,
    but when I signed up with Omnipoint (now
    T-mobile), they billed for each cycle
    at the end of it.

    But you're absolutely right that the usual case
    with most utilities and many others these
    days (and certainly used to be/still is
    with Verizon landline) is that you prepay
    the "basic" service fee for the upcoming
    month, and you pay for any additional stuff
    (such as long distance charges) for the
    precvious one.

    This means that the very first bill will
    typically be about 1.5 - 2 times the expected
    amount since you're paying:

    a: about 1/2 a billing cycle for the
    first month
    b: a full pre-pay for the next month.

    (and maybe more... if there's an
    activation fee).


    --
    _____________________________________________________
    Knowledge may be power, but communications is the key
    [email protected]
    [to foil spammers, my address has been double rot-13 encoded]



  7. #7
    Steven J. Sobol
    Guest

    Re: charging for month I didn't own phone...

    In article <[email protected]>, danny burstein wrote:
    > In <[email protected]> "Steven J. Sobol" <[email protected]> writes:
    >
    >>Like all landline and cellular companies and many other utilities,
    >>Sprint bills one month in advance.

    >
    > Can't say for sure in regards to their current practice,
    > but when I signed up with Omnipoint (now
    > T-mobile), they billed for each cycle
    > at the end of it.


    I'm a current T-Mo USA customer and I believe they do bill in advance.
    I was never an Omnipoint customer, having only signed up within the
    past 12-18 months. But I'll have to look at my bill to be sure! I
    generally never look at the bill, since they're always paid by the wife.

    --
    Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
    Victorville, California PGP:0xE3AE35ED

    It's all fun and games until someone starts a bonfire in the living room.



  8. #8
    Mike
    Guest

    Re: charging for month I didn't own phone...

    "nyc kid" <[email protected]> wrote in news:[email protected]:

    > I am not in daily possesion of the phone to do that. I'll call cust
    > svc later today. I was also charged an activation fee where I was
    > promised at pos that there was none.


    I had a similar experience two weeks ago with the activation fee.

    I was helping my wife's parents get a pair of cellphones on a shared plan
    while they were visitin from out of town. They had a single Tmobile
    phone and wanted to get a phone for each of them. I checked online and
    saw that they could get a pair of Katana phones for $49.99 (buy one, get
    one free) with free shipping and no activation charge.

    We wanted to get the phones right away and not wait for the shipping so I
    could help them with the phones before they went home. We went to a
    Sprint store and noticed that they also had the Kanata at $49.99 for the
    first one and a free second phone. They were going to charge $36 (first
    line) and $26 (second line) activation charges. I told the sales rep
    that I knew they could get free activation online and requested that they
    match that offer. I was told that they could do that and waive the
    activation charge.

    A week later the first bill appeared online and sure enough it contained
    a total of $62 in activation charges. I clicked the link "Ask a question
    about my bill" and told them that we had been told that activation would
    be free but it was charged anyway. A day later we received an email
    saying that activating a phone was a complicated and costly process,
    yadda... but then stated that the charge (plus the resulting taxes) were
    credited to the account.

    I would suggest going online and clicking the link to send an email
    question. It may work for you. Make sure to state that you were
    promised free activation.



  9. #9
    Andy
    Guest

    Re: charging for month I didn't own phone...

    the actavition fee is taken off youre second months bill its added to ensure you keep the phone for the 30 day trial i know and mine was removed with one call to CS and i love sprint and my katana.


    --
    AL'S COMPUTERS
    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I am not in daily possesion of the phone to do that. I'll call cust svc later today. I was also charged an activation fee where I was promised at pos that there was none.

    "mikeyhsd" <[email protected]> wrote in message news:[email protected]
    that indicates your billing cycle.
    they usually prorate the bill.
    if the bill is more than it should be then dial *2 on your phone and ask for clarification.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





  10. #10
    Brian
    Guest

    Re: charging for month I didn't own phone...

    Every month I am on the phone to sprint to get erroneous charges taken off!
    I wonder how many people just pay without ever checking?

    Brian in MI
    "Steven J. Sobol" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>, nyc kid wrote:
    >> I bought a razr phone with sprint svc on 12/19. I got my first bill and
    >> am
    >> being charged my first month from 11/22-12/21. How is it possible to
    >> start
    >> my 'first month' of svc well before I even bought the phone?

    >
    > Because you won't actually be paying for that entire month.
    >
    > You'll be prorated and only pay for 12/19 through 12/21. But the
    > billing period is still 11/22 through 12/21.
    >
    > Like all landline and cellular companies and many other utilities,
    > Sprint bills one month in advance. The first bill is prorated, then
    > you are billed in advance for monthly charges every month. Roaming
    > charges and other charges that SPrint can't bill in advance are billed
    > in arrears.
    >
    >
    > --
    > Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl **
    > Linux/*BSD/Windows
    > Victorville, California PGP:0xE3AE35ED
    >
    > It's all fun and games until someone starts a bonfire in the living room.






  11. #11
    Jerome Zelinske
    Guest

    Re: charging for month I didn't own phone...

    Every month I check, and every month there are none.



  12. #12
    Isaiah Beard
    Guest

    Re: charging for month I didn't own phone...

    nyc kid wrote:
    > I am not in daily possesion of the phone to do that.


    Why not? Is this not your account?

    You can also call 1-888-211-4727 from any phone to reach customer care.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  13. #13
    nyc kid
    Guest

    Re: charging for month I didn't own phone...

    A sprint phone svc rep (called toll free number on paper bill) was helpful in pointing out that I was prorated and am paid through most of this month, so i am good with that. He was also helpful in refunding the $36 activation fee.


    "mikeyhsd" <[email protected]> wrote in message news:459e8bf2$0$5[email protected]
    if the PROMISE is not in writing or from a reputable individual, you might be out of luck.
    get back to the person that promised the no activation fee.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I am not in daily possesion of the phone to do that. I'll call cust svc later today. I was also charged an activation fee where I was promised at pos that there was none.

    "mikeyhsd" <[email protected]> wrote in message news:[email protected]
    that indicates your billing cycle.
    they usually prorate the bill.
    if the bill is more than it should be then dial *2 on your phone and ask for clarification.



    [email protected]



    "nyc kid" <[email protected]> wrote in message news:[email protected]
    I bought a razr phone with sprint svc on 12/19. I got my first bill and am
    being charged my first month from 11/22-12/21. How is it possible to start
    my 'first month' of svc well before I even bought the phone?





  14. #14
    nyc kid
    Guest

    Re: charging for month I didn't own phone...

    Verizon's the same.

    "Joel" <[email protected]> wrote in message
    news:[email protected]
    Mike <[email protected]> wrote:

    > "nyc kid" <[email protected]> wrote in news:[email protected]:
    >
    > > I am not in daily possesion of the phone to do that. I'll call cust
    > > svc later today. I was also charged an activation fee where I was
    > > promised at pos that there was none.

    >
    > I had a similar experience two weeks ago with the activation fee.
    >
    > I was helping my wife's parents get a pair of cellphones on a shared plan
    > while they were visitin from out of town. They had a single Tmobile
    > phone and wanted to get a phone for each of them. I checked online and
    > saw that they could get a pair of Katana phones for $49.99 (buy one, get
    > one free) with free shipping and no activation charge.
    >
    > We wanted to get the phones right away and not wait for the shipping so I
    > could help them with the phones before they went home. We went to a
    > Sprint store and noticed that they also had the Kanata at $49.99 for the
    > first one and a free second phone. They were going to charge $36 (first
    > line) and $26 (second line) activation charges. I told the sales rep
    > that I knew they could get free activation online and requested that they
    > match that offer. I was told that they could do that and waive the
    > activation charge.
    >
    > A week later the first bill appeared online and sure enough it contained
    > a total of $62 in activation charges. I clicked the link "Ask a question
    > about my bill" and told them that we had been told that activation would
    > be free but it was charged anyway. A day later we received an email
    > saying that activating a phone was a complicated and costly process,
    > yadda... but then stated that the charge (plus the resulting taxes) were
    > credited to the account.
    >
    > I would suggest going online and clicking the link to send an email
    > question. It may work for you. Make sure to state that you were
    > promised free activation.


    I have been with Sprint for 2 years and have run into more error than I
    would care to count.





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